What Deskcenter AG does

Deskcenter AG is a privately held German Aktiengesellschaft headquartered in Leipzig, Saxony, founded in 2007. The company operates as the software-product entity within the mosaic IT Group, a two-entity corporate umbrella that pairs Deskcenter AG with mosaic-IT GmbH, a sister company offering IT services. Deskcenter AG's flagship offering is DeskCenter, a branded software product referenced as the core solution of the group portfolio. The mosaic IT Group's website (mosaic-it.group), refreshed in November 2024, positions DeskCenter alongside mosaic-IT services as complementary components of an integrated IT solutions portfolio targeting the German market.

Limited public information is available regarding DeskCenter's specific technical architecture, feature set, target user personas, or deployment model. The product is referenced only at a brand level; no detailed functional description, integration ecosystem, or platform documentation is exposed in the source materials. Similarly, the company's revenue model — whether license-based, subscription, perpetual, or services-attached — is not disclosed, and no pricing, customer count, or contract-value signals are available. No customer logos, named accounts, partnerships, certifications, or awards are documented in the inputs.

The company's governance comprises Martin Schaletzky and Michael Bölk as members of the Vorstand (Management Board), with Patrick Hennings-Huep serving as Vorsitzender des Aufsichtsrats (Chairman of the Supervisory Board). With 42 employees and no disclosed external institutional or private-equity backing, Deskcenter AG appears to be a founder-led, self-financed SME. The company is actively operating, as evidenced by a live website and a privacy policy updated November 2024, but the overall scale and growth posture cannot be precisely determined from the available data.

Name

Deskcenter AG

Legal name

Deskcenter AG

Website

https://mosaic-it.group

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Deskcenter AG is a privately held Leipzig-based German Aktiengesellschaft and the software-product arm of the mosaic IT Group, offering the DeskCenter software solution alongside sister company mosaic-IT GmbH's IT services for the German market.

Ownership category

akta.pro rank

Product category

IT Asset Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Knowledge Management & Service Desk Platforms (HDAEALAH)

Keywords

• IT asset management
• IT service management
• Software lifecycle management
• IT infrastructure management
• Endpoint management software

Headquarters

HQ city

Leipzig

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Core offering

Deskcenter AG offers DeskCenter, a core software solution that forms part of the mosaic IT Group portfolio. The company operates alongside mosaic-IT GmbH under the shared mosaic IT Group umbrella, delivering IT management software to enterprise customers. DeskCenter is positioned as the branded software product of Deskcenter AG within the group's combined IT services and software offering.

Product overview

Deskcenter AG operates as part of the mosaic IT Group, which consists of Deskcenter AG and mosaic-IT GmbH. The company offers DeskCenter as its core product/software solution. The mosaic IT Group provides IT services and solutions, with DeskCenter being the branded software product offered by Deskcenter AG.

Differentiator

Problem solved

Functional benefit

Products and services

• DeskCenter
• mosaic-IT GmbH services

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves3 records

Expansion highlights2 records

Direct peers

• EasyVista: European-headquartered ITSM and service management platform vendor. Comparable to DeskCenter in product category and in its European, mid-market enterprise focus.
• ManageEngine (Zoho Corporation): Provider of ServiceDesk Plus and a broad suite of ITSM/IT management software for mid-market and enterprise. Comparable to DeskCenter in ITSM platform category and target customer size.
• SysAid: IT service management and help desk software vendor serving mid-market and enterprise customers. Comparable in ITSM platform category and feature scope to DeskCenter.
• Atlassian (Jira Service Management): Jira Service Management is a leading ITSM offering tightly integrated with Atlassian's developer toolchain. Direct competitor in the service desk / ITSM space where DeskCenter competes.
• Matrix42: Germany-based vendor of enterprise service management and workspace management software. Closely comparable to DeskCenter in product category (ESM/ITSM), DACH market focus, and mid-market enterprise positioning.
• Freshworks (Freshservice): SaaS ITSM platform (Freshservice) targeting mid-market IT teams. Comparable to DeskCenter in service desk and IT asset management functionality, with a similar mid-market go-to-market motion.
• OTRS (OTRS Group): Germany-headquartered open-source ITSM / service desk vendor. Direct competitor to DeskCenter in the DACH region with a similar product category and target market.

Broad incumbents

• ServiceNow: Global leader in ITSM and enterprise service management platforms. Overlaps directly with DeskCenter in the service desk/ITSM category but operates at vastly larger scale and across a much broader portfolio.
• Ivanti: IT service management, IT asset management, and endpoint security vendor. Directly competes in the ITSM/ITAM space where DeskCenter operates, with a broader product suite.
• BMC Software: Long-standing enterprise ITSM and IT operations management vendor (Helix ITSM). Comparable in ITSM/ESM product category to DeskCenter, but serves a much larger enterprise base globally.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/deskcenter

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Deskcenter AG