Telkom DWS Official

What Telkom DWS Official does

Telkom DWS Official (legally Divisi Wholesale Service) is the wholesale services division of PT Telekomunikasi Indonesia (Telkom Indonesia), Indonesia's state-owned telecommunications incumbent listed on the Indonesia Stock Exchange (TLKM). The division operates the MyCarrier digital platform (currently v5.4.0), a web-based wholesale customer portal that enables Indonesian carriers, digital service providers, and other B2B buyers to explore telecom solutions, submit new service requests, file trouble tickets, and monitor service status in real time. Its stated vision is to become Indonesia's "DOMESTIC TIMES HUB," centralizing wholesale telecom and digital business management for the Telkom Group and its wholesale customers.

The underlying technology is a standard web portal with self-service workflows for service lifecycle management, supported by multi-channel customer engagement including phone, email, WhatsApp helpdesk, and downloadable brochures. The platform is backed by Telkom Indonesia's national telecommunications infrastructure, which provides the wholesale capacity that DWS packages and resells to other carriers. Pricing is non-transparent and sales-led; revenue is generated through recurring wholesale telecommunications services and digital business solutions sold on a subscription/recurring basis to enterprise customers.

Telkom DWS operates with a small digital team (~26 employees) and serves a narrow buyer universe of wholesale carriers and large digital service providers across a single domestic market (Indonesia). Its go-to-market is enterprise field sales supported by the MyCarrier self-service portal, content marketing, and social channels (LinkedIn, Instagram, YouTube, Facebook). Revenue is not publicly disclosed at the division level, and the unit functions as an internal division of a much larger state-owned telecom group rather than as an independent investable entity.

Name

Telkom DWS Official

Legal name

PT Telekomunikasi Indonesia

Website

https://mycarrier.telkom.co.id

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Telkom DWS Official is the wholesale services division of PT Telekomunikasi Indonesia, operating the MyCarrier digital portal that enables Indonesian carriers and B2B telecom customers to explore, request, and monitor wholesale telecom and digital services nationwide.

Ownership category

akta.pro rank

Product category

Wholesale Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

International Voice Wholesale (carrier voice, termination, A2P routing) (HDAIAEAD)

Keywords

• Wholesale telecommunications services
• Carrier wholesale services
• Digital wholesale portal
• Telecom infrastructure wholesale
• B2B telecommunications solutions

Headquarters

HQ city

Indonesia

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Wholesale Telecommunications Services: Telkom Indonesia's Wholesale Service Division manages the wholesale business portfolio including wholesale customer management and digital business operations. The division generates revenue through providing telecommunications infrastructure and digital services to other carriers and wholesale customers.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Telkom DWS Official (Divisi Wholesale Service) is the wholesale services division of PT Telekomunikasi Indonesia, providing wholesale telecommunications infrastructure and digital business services to carriers, digital service providers, and enterprise wholesale customers across Indonesia. The division operates the MyCarrier digital platform as its primary customer interface, enabling wholesale customers to explore solutions, submit service requests, file trouble tickets, and monitor their services. Revenue is generated through subscription-based recurring wholesale telecom services backed by Telkom Indonesia's national network.

Product overview

MyCarrier is a single, unified digital wholesale customer portal platform provided by PT Telekomunikasi Indonesia's Wholesale Service Division. The platform serves as the primary interface for wholesale customers to explore telecommunications solutions, submit service requests, manage trouble tickets, and monitor their services. The product is currently at version 5.4.0 and offers a digital experience for the wholesale segment including customer management and digital business management capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• MyCarrier: Digital service platform for wholesale customers provided by Telkom Indonesia, enabling users to explore solutions, create new service requests, make trouble tickets, and monitor services with faster response and continuous updates.

Products and services

• MyCarrier A digital wholesale customer portal provided by Telkom Indonesia's Wholesale Service Division that enables wholesale customers and prospects to explore telecommunications solutions, submit new service requests, create trouble tickets, and monitor their services with faster response times and continuous updates. Targeted at telecommunications carriers and wholesale enterprise customers.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Singapore Telecommunications (Singtel): Singapore-based regional carrier and wholesale service provider across Asia-Pacific with international voice, data, and enterprise offerings. Comparable to Telkom DWS as a regional incumbent that Indonesian carriers interconnect with and compete against for multinational wholesale contracts.
• China Mobile International: International wholesale arm of China Mobile, providing cross-border voice, data, and mobile services across Asia. Comparable to Telkom DWS in targeting international carrier customers in the region, though at a much larger scale and with broader geographic reach.
• NTT Communications (NTT Ltd.): Japanese-headquartered global telecom and wholesale carrier services provider with extensive Asia-Pacific backbone and enterprise services. Comparable to Telkom DWS as a major wholesale carrier in the Asia-Pacific region, with broader international footprint.
• Tata Communications: Global wholesale carrier services provider with strong international voice, data, and submarine cable assets; serves as an incumbent peer to Telkom DWS for international wholesale capacity that Indonesian carriers may resell or interconnect with domestically.

Direct peers

• iBasis (Tofane Global): Global wholesale carrier providing international voice, data, and mobile signaling services to operators. Comparable to Telkom DWS in serving as a B2B wholesale carrier intermediary, with overlap in carrier-to-carrier voice and roaming services.
• BICS: Belgian-based international wholesale carrier specializing in voice, data, mobility, and IoT services for operators globally. Directly comparable to Telkom DWS's wholesale carrier services business model, though operating at international rather than domestic scale.
• PT XL Axiata Tbk: Major Indonesian telecom operator with wholesale, international voice, and enterprise connectivity offerings. Directly comparable to Telkom DWS as a domestic wholesale telecom provider competing for the same carrier and enterprise customers in Indonesia.
• HGC Global Communications: Hong Kong-based international carrier and wholesale services provider serving operators across Asia. Comparable to Telkom DWS in business model and customer profile (carrier-to-carrier voice, data, and enterprise services), though operating from a different regional hub.
• PT Indosat Ooredoo Hutchison: Indonesia's second-largest mobile operator following the merger of Indosat Ooredoo and Hutchison 3 Indonesia; operates wholesale and carrier services at the same scale and in the same domestic market as Telkom DWS, serving as both a major wholesale customer and a direct wholesale competitor to Telkom.

Regional players

• PLDT (Philippine Long Distance Telephone Company): Philippines' largest telecom operator with wholesale and carrier services for the domestic market. Comparable to Telkom DWS in serving as the dominant domestic wholesale telecom provider in its home country, but operating primarily in the Philippines rather than Indonesia.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UC4IAJr3xh6FbF44LQiRV0Yw/featured
• Facebookfacebook.com/telkomdws
• LinkedInlinkedin.com/company/telkom-dws-official
• Instagraminstagram.com/dws_telkom

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telkom DWS Official