What New Hope Community Services does

New Hope Community Services is a Singapore-based non-profit social service agency founded in 2003 by Pastor Andrew Khoo, dedicated to supporting displaced and disadvantaged individuals through a continuum of shelter, housing, and rehabilitation programs. Its core service portfolio comprises three Transit Point transitional shelters (Jalan Kukoh, Margaret Drive, and Yio Chu Kang), managing-agent roles for the Housing & Development Board's Joint Singles Scheme Operator-Run (JSS-OR) and Single Room Shared Facilities (SRSF) public rental housing schemes, the Hope Arise Male Alcoholic Recovery Centre, an SBFF Job Support & Retention Programme, Social Investigation under the Destitute Persons Act, a Jump & Jam wellness centre, a Satellite Visit Centre, and the Kampung Siglap lifeskills retreat. The organization served 2,890 individuals and families directly in 2025, manages tenancy for 1,075 JSS-OR and SRSF tenants, and engaged 3,174 volunteers.

The organization operates a hybrid revenue model combining tax-deductible donations (S$0.9 million raised in 2025) from individuals, corporations, and foundations; government grants from the Ministry of Social and Family Development (MSF), National Council of Social Service (NCSS), and Singapore Totalisator Board; contracted managing-agent fees from HDB; and proceeds from the wholly-owned Jumping Singapore social enterprise. Beneficiary services are provided free of charge; access is primarily through referrals from Social Service Agencies, Family Service Centres, and Social Service Offices via an online Power Apps-based referral portal. The organization is an approved Institute of Public Character (IPC) and received the 2025 ASEAN Outstanding Social Welfare and Development Award in the NGOs/CSOs category.

The organization is governed by an 11-12 person management team headed by an incoming CEO Designate (Gasper Tan, effective 1 July 2026), with founder Andrew Khoo transitioning to a Founder, Senior Advisor role from 1 October 2025. It will convert to a Company Limited by Guarantee (CLG) legal structure effective 1 August 2026. There is no disclosed proprietary technology platform beyond the Power Apps referral portal, no artificial intelligence or machine learning capabilities, and no equity fundraising; the entire funding base is philanthropic and governmental.

Name

New Hope Community Services

Legal name

New Hope Community Services

Website

https://newhopecs.org.sg

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

New Hope Community Services is a Singapore-registered non-profit social service agency, founded in 2003, that operates transitional shelters, manages HDB public rental housing schemes, and delivers rehabilitation and job-support programmes for displaced and disadvantaged individuals and families.

Ownership category

akta.pro rank

Product category

Social Services and Homelessness Support

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Community Food and Housing, and Emergency and Other Relief Services (6242), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Homelessness shelter services
• Social housing management
• Transitional shelter programs
• Nonprofit social services
• Community reintegration support

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations and Fundraising: New Hope Community Services relies on donations from individuals, corporations, and foundations. They are an approved Institute of Public Character (IPC), making donations above $50 eligible for 250% tax deduction.
2. Government Grants and Funding: Funding support from government bodies including Ministry of Social and Family Development (MSF), National Council of Social Service (NCSS), and Singapore Totalisator Board. Some services such as the Transit Points receive government funding.
3. Social Enterprise: Jumping Singapore is a social enterprise founded by Pastor Andrew Khoo in 2016. Proceeds from Jumping Singapore rebounding activities support the organization's charitable work.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

New Hope Community Services is a nonprofit social service agency that provides transitional shelters, social housing management, and rehabilitation services for displaced and disadvantaged individuals and families in Singapore. It operates three Transit Point shelters, serves as Managing Agent for HDB's Joint Singles Scheme Operator-Run (JSS-OR) and Single Room Shared Facilities (SRSF) housing, and delivers complementary programs including job support, social investigation, addiction recovery, volunteer coordination, and lifeskills training. All services are provided free of charge to beneficiaries.

Product overview

New Hope Community Services is a social service agency providing a comprehensive suite of programs for the displaced and disadvantaged in Singapore. The core offering consists of transitional shelters (Transit Points at Jalan Kukoh, Margaret Drive, and Yio Chu Kang), supported housing (JSS-OR and SRSF managed by the organization), and social rehabilitation services including job training, social investigation, addiction recovery, and community reintegration. These services are complemented by community engagement platforms (Kampung Siglap retreat centre, SG Cares Volunteer Centre), awareness initiatives (annual Homelessness Learning Forum), and social enterprise (Jumping Singapore). The organization operates as Managing Agent for HDB housing schemes while delivering direct social work case management through its shelter network.

Differentiator

Problem solved

Functional benefit

Brands

• Jumping Singapore: A social enterprise that brings rebounding to the community with the objective of building a cohesive and healthier Singapore. Proceeds raised go towards supporting New Hope Community Services' work.

Products and services

• Transit Point (Transitional Shelter) Transitional shelter providing temporary accommodation and social work intervention to displaced individuals and families who have exhausted all other means of accommodation. Operates at three locations: Jalan Kukoh, Margaret Drive, and Yio Chu Kang.
• Joint Singles Scheme Operator-Run (JSS-OR) Subsidized public rental flats for lower-income individuals who share a 1- or 2-room flat with one or two other persons, with New Hope CS as Managing Agent assigning compatible flatmates and providing tenancy management.
• Single Room Shared Facilities (SRSF) Public rental housing typology where each tenant has their own bedroom while facilities such as kitchens and bathrooms are shared with other residents. New Hope CS serves as Managing Agent.
• SBFF Job Support & Retention Programme Job-matching and skills-training services to help displaced individuals find and retain employment.
• Social Investigation Assessment and right-siting services for persons under the Destitute Persons Act.
• Hope Arise - Male Alcoholic Recovery Centre (MARC) Recovery centre for males dealing with alcohol addiction, providing support and rehabilitation services.
• Jump & Jam Centre Activity and wellness centre supporting beneficiaries through physical programs.
• Satellite Visit Centre Visitation centre for families to maintain connections with beneficiaries.
• SG Cares Volunteer Centre Coordinated volunteer engagement centre supporting the social service ecosystem.
• Kampung Siglap Community space and lifeskills training retreat centre for beneficiaries, providing wellness workshops and programs to help displaced individuals rebuild their lives.
• Homelessness Learning Forum (HLF) Annual forum bringing together policymakers, social service practitioners, philanthropists, and advocates to discuss homelessness issues in Singapore, featuring learning journeys and panel discussions.
• Jumping Singapore Social enterprise that brings rebounding to the community, with proceeds supporting New Hope Community Services' work with disadvantaged individuals.

Quantifiable outcome

• 2,890 individuals and families impacted directly in 2025
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered minor and core.

• Bless Community ServicesminorStrategic or Co-development Partner · 27 August 2025Co-organizer of the Homelessness Learning Forum 2025, operating Safe Sound Sleeping Places (S3P) for rough sleepers.
• Catholic Welfare ServicesminorStrategic or Co-development Partner · 27 August 2025Co-organizer of the Homelessness Learning Forum 2025, operating shelters for rough sleepers including Bethlehem and Gift of Joy Shelters.
• Girls Brigade SingaporeminorStrategic or Co-development Partner · 27 August 2025Co-organizer of the Homelessness Learning Forum 2025.
• Homeless Hearts of SingaporeminorStrategic or Co-development Partner · 27 August 2025Co-organizer of the Homelessness Learning Forum 2025. HHOS is a volunteer-run charity that befriends and helps the homeless and rough sleepers.
• Institute of Policy StudiesminorStrategic or Co-development Partner · 27 August 2025Co-organizer of the Homelessness Learning Forum 2025. IPS Research Fellow Dr Harry Tan delivers keynote address on homelessness.
• New Creation Community ServicesminorStrategic or Co-development Partner · 27 August 2025Partner hosting Learning Journey at Grace Sanctuary, a Christian women's shelter. Collaborates with New Hope CS in providing support services.
• Ministry of Social and Family Development (MSF)coreStrategic or Co-development PartnerPrimary government partner providing funding support and policy direction. MSF refers clients to New Hope CS shelters and has nominated the organization for the ASEAN Outstanding Social Welfare and Development Award.
• National Council of Social Service (NCSS)coreStrategic or Co-development PartnerProvides funding support to New Hope CS programs including Transit Point @ Margaret Drive. NCSS is the central coordinating body for social service agencies in Singapore.
• Housing & Development Board (HDB)coreStrategic or Co-development PartnerHDB appoints New Hope CS as Managing Agent for the Joint Singles Scheme Operator-Run (JSS-OR) and Single Room Shared Facilities (SRSF) housing schemes. This is a key partnership for social housing management.
• Chong Pang DivisionminorStrategic or Co-development PartnerGrassroots organization in the Chong Pang constituency supporting New Hope CS initiatives.
• Engineering GoodminorStrategic or Co-development PartnerCommunity partner supporting New Hope CS programs and initiatives.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Touch Community Services: Large Singapore social service agency operating across family, youth, eldercare and community programmes; comparable as a broad incumbent offering overlapping social assistance functions with similar government and NCSS relationships.
• Salvation Army Singapore: Established global charity with a Singapore presence operating shelters, addiction recovery and family services; comparable as a larger incumbent in the same social welfare space, overlapping on shelter and addiction recovery (MARC) services.

Regional players

• Habitat for Humanity Singapore: International housing-focused nonprofit active in Singapore, focused on affordable housing solutions; comparable as a fellow Singapore-registered housing/homelessness-adjacent NGO competing for the same donor mindshare.

Direct peers

• Montfort Care: Singapore social service agency running family, community and eldercare programs with overlapping casework and shelter-adjacent services; comparable as a fellow NCSS-funded charity serving vulnerable populations in Singapore.
• Singapore After-Care Association: Singapore charity providing aftercare and reintegration support for ex-offenders and displaced persons; directly comparable as a community rehabilitation and reintegration agency with similar referral pathways and government funding model.
• Homeless Hearts of Singapore: Volunteer-run Singapore charity focused on befriending and assisting the homeless and rough sleepers; directly comparable mission and beneficiary base, also a 2025 HLF co-organizer alongside New Hope CS.
• Caritas Singapore: Singapore Catholic social services umbrella coordinating member charities across welfare, migration and family support; comparable as a faith-rooted, NCSS-affiliated welfare provider with overlapping beneficiary populations and similar government partnership structure.
• AMKFSC Community Services: Singapore family service centre network delivering casework, counselling and community programmes; comparable as a fellow Family Service Centre ecosystem player that serves as a referral source and sometimes a direct service alternative to New Hope CS.
• Bless Community Services: Singapore social service agency operating Safe Sound Sleeping Places (S3P) for rough sleepers and other community programs; directly comparable as a homelessness-focused operator co-organizing HLF 2025 with New Hope CS.
• Catholic Welfare Services: Singapore-based charity operating shelters for rough sleepers (Bethlehem and Gift of Joy) and a broad suite of social services; directly comparable to New Hope CS as a co-organizer of the Homelessness Learning Forum 2025 and competing for the same MSF/NCSS funding pool.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/newhopecs

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Hope Community Services