What TOUCH Community Services does

TOUCH Community Services is a registered non-profit charitable organization (Company No. 200104673R) founded in 1986 and headquartered in Singapore, operating an integrated portfolio of community-based social services across the full lifecycle: children and youth, families, caregivers, seniors, persons with disabilities, and individuals with mental health needs. The organization delivers programmes through a network of more than 10 branded service units, including TOUCHpoint Active Ageing Centres, TOUCH Centre for Independent Living, TOUCH Young Arrows, TOUCH Mental Wellness, TOUCH Adoption, TOUCH Silent Club, Aptitude Centres located in all three ITE colleges, KidSTART, Hatch Preschools, and the nationwide Beyond the Label mental health movement co-led with the National Council of Social Service. Notable technology components include the Belle AI-powered helpbot available 24/7 across browser, Facebook Messenger, and WhatsApp, and award-winning virtual reality programmes (DigitalMINDSET and Do You M.I.N.D.) for mental health education among secondary school students.

Service delivery is anchored by physical community hubs across Singapore neighborhoods including Bukit Merah, Toa Payoh, Punggol, Ang Mo Kio, Geylang Bahru, Yishun, Wellington, and Tampines, supplemented by school partnerships with 360+ institutions and corporate engagement programmes. Underlying technology stack integrates digital fundraising (PayNow, PayPal, credit/debit card), Google reCAPTCHA-protected enquiry forms, multi-channel helplines (TOUCHline 1800 377 2252), and cloud-based content delivery via the organization's website and social media properties.

The business model combines diversified funding streams: tax-deductible donations (250% deduction with government dollar-for-dollar matching for Mental Wellness, Persons with Disabilities, and Seniors causes), government grants from Tote Board, MSF, and NCSS, fee-for-service programmes (marriage preparation $380-$940 per couple, adoption counselling $109/hour, first aid courses $78-$220, parenting workshops), corporate sponsorships starting at $5,000, and legacy giving via bequests. Pricing across fee-based services is positioned below market with MSF rebates of $170 for marriage preparation programmes, signalling accessibility over revenue maximization as the operating posture.

Name

TOUCH Community Services

Legal name

TOUCH Community Services Ltd

Website

https://touch.org.sg

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

101–250 employees

Short description

TOUCH Community Services is a Singapore-registered non-profit charitable organization operating since 1986, delivering integrated cradle-to-grave social services across caregivers, children, youth, families, seniors, and persons with disabilities through 10+ community hubs, school partnerships, and specialized programmes.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Residential Intellectual and Developmental Disability Facilities (623210), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Family Caregiver Coaching, Education & Support (HSABAIAI)

akta.pro secondary industries

Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Family & Parenting Support Services (BPAGAEAC), Community Resources, Social Services & Transportation Coordination (HLADALAK)

Keywords

• Community social services
• Caregiver support
• Mental wellness counselling
• Senior active ageing
• Cyber wellness education

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Donations and Philanthropy: Individual and corporate donations eligible for 250% tax deduction in Singapore. Government dollar-for-dollar matching scheme applies for Mental Wellness, Persons with Disabilities, and Seniors causes.
2. Government Grants and Funding: Funding from Tote Board Community Health Fund, Ministry of Social and Family Development, National Council of Social Services, and other government bodies for specific programmes.
3. Programme Fees: Fee-for-service programmes including adoption services, marriage preparation, counselling sessions, first aid training, and corporate workshops. Some programmes offer subsidised rates for social service agencies.
4. Corporate Sponsorships: Corporate event sponsorship starting at $5,000 and above, employee engagement programmes, and strategic partnerships with companies like Citi Singapore.
5. Legacy Giving: Bequests and legacy gifts to support effective and transformative programmes meeting wide range of community needs.

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels11 records

Core offering

TOUCH Community Services is a registered Singapore-based non-profit charitable organization delivering a comprehensive suite of community-based social services. Its core offerings include caregivers support (helpline, coaching, support groups), children/youth/family services (inclusive preschools, adoption, marriage preparation, parenting), counselling and mental wellness therapy, cyber wellness education, senior active ageing programmes and home care, special needs services for persons with intellectual disabilities and the Deaf community, and corporate/school programmes. Services are delivered through 10+ TOUCHpoint Active Ageing Centres, day activity centres, home visits, school partnerships, helplines, and digital channels.

Product overview

TOUCH Community Services operates as a multi-service social services organization offering a comprehensive portfolio of community-based programmes across Singapore. The organization provides services through distinct operational categories including Caregivers Support, Children/Youth/Families, Counselling and Mental Wellness, Cyber Wellness, School Programmes, Seniors, Special Needs, and Corporate Programmes. Key flagship programmes include TOUCHpoint Active Ageing Centres, TOUCH Centre for Independent Living (TCIL) for special needs, the Beyond the Label mental health initiative, adoption services, and marriage preparation programmes. The portfolio functions as an integrated service ecosystem where programmes such as CREST dementia outreach, KidSTART early childhood support, Aptitude Centres at ITE, and various counselling services operate as interconnected offerings addressing different community demographics and needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Caregivers Support Empowers caregivers by amplifying strengths and facilitating supportive networks around those they care for. Includes TOUCHline caregiver helpline (6804 6555), one-to-one individual coaching via Carer TORCH programme (minimum nine sessions), support groups, and caregiver resources. Supported by Income OrangeAid Caregiver Support Accelerator Grant.
• Children, Youth, and Families Services Comprehensive suite including six inclusive preschools for children aged 18 months to 6 years, Young Arrows mentoring for kids 5-14, Development Support and Learning Support (DS-LS) early intervention, Developmental Intervention Service, Adoption Services, Parenting Support, Marriage Support, and Family Support.
• Counselling and Mental Wellness Personalised therapy and counselling programmes including Couples and Marriage Counselling, Family Counselling, Do You M.I.N.D. (award-winning VR-based mental health education), Youth Integrated Team (YIT), ENRICH, Suicide Intervention, and Access Services. Counselling available via TOUCHline 1800 377 2252 (Mon-Fri 9am-6pm).
• Cyber Wellness Award-winning pioneer programme offering cyber wellness education for preschools, primary schools, and secondary/tertiary institutions using cutting-edge strategies to help families navigate the digital age. Reached 360 schools and more than 1.6 million children, youths, parents, educators and counsellors.
• Professional Deputies and Donees Qualified professionals appointed as deputies or donees to manage affairs of individuals who lack mental capacity. Contact via [email protected] or 6317 9996 (Mon-Fri 9am-6pm).
• School Programmes Programmes partnering with schools including Adventure Learning, Leadership Development, ADAPT mentoring at ITE (launched 2018 at ITE College Central), Service-Learning, Aptitude Centres, and Aptitude Buddy Club (launched 2015 at ITE College East, expanded 2023 to ITE College West).
• Seniors Services Home-based and care support services including Medical Escort and Transport, Home Therapy, Home Medical and Nursing, Meals-On-Wheels, Reablement Programme (12-week home-based intervention funded by Tote Board Community Health Fund), Active Ageing Activities, Digital Wellness, CREST dementia outreach, Day Rehabilitation Centre, and TOUCHpoint Active Ageing Centres. 13,322 seniors supported.
• Special Needs Services Programmes for persons with intellectual disabilities and Deaf individuals including TOUCH Centre for Independent Living (TCIL at Ubi and Bukit Merah), TOUCH Ubi Hostel (residential training hostel for adults with mild intellectual disabilities), Youth Group for the Deaf, Work Assistance Programme for Deaf Adults, Enabling Services Hub @ Jurong, and TOUCH Silent Club. 1,905 special needs individuals and caregivers served.
• Corporate Programmes Team bonding workshops and activities enhancing employee engagement and fostering positive work environments. Includes corporate mental wellness workshops (contact [email protected]). Corporate event sponsorships start at $5,000 and above.
• TOUCHpoint Active Ageing Centres Active Ageing Centres (AACs) providing social and recreational activities for seniors across multiple locations: TOUCHpoint@AMK433 (Ang Mo Kio), @Geylang Bahru, @Yishun436, @Yishun162, @Wellington153, and integrated hub @Tampines 285 (TOUCH's first integrated community hub opened 2026).
• Adoption Services Full adoption support including Adoption Suitability Assessment, Pre-Adoption Briefing, Disclosure Briefing, Adoption-related Counselling ($109 w/GST per hour), Private Adoption Consultation ($109 w/GST per hour, in-person by appointment), Adoption Resources, and Building Attachment Workshop. Contact 6709 8425 / [email protected].
• Marriage Preparation Programme (PREP) Evidence-based 10-hour marriage education programme helping couples improve communication, conflict resolution, and relationship satisfaction. Pricing: $380 (early bird) / $410 (regular) per couple including GST. MSF $170 rebate available upon completion. Marriage Preparation for Remarrying Couples priced $860-$940 per couple (8 hours, weekday/weeknight).
• Beyond the Label Nationwide movement co-led with National Council of Social Services (NCSS) addressing mental health stigma and promoting social inclusion for persons with mental health conditions. Features Belle AI-powered helpbot available 24/7 on browser, Facebook Messenger, and WhatsApp, plus mental health roadshows and mobile exhibitions.
• KidSTART Early childhood support programme for lower-income families providing home visits, child development guidance, and developmental assessments for children aged 0-6. Delivered in partnership with KidSTART Singapore Ltd. Located at One Punggol #04-01B. Contact 6317 9998 / [email protected].
• TOUCH Adventures First Aid Courses SRFAC-accredited first aid training including CPR+AED ($78-$88), Basic Cardiac Life Support+AED ($120-$135), Standard First Aid+CPR+AED ($141.70-$174.40), and Child First Aid ($175-$220). Certifications valid for two years. Lower rates for SSAs and industry partners.

Quantifiable outcome

• 48,899 children, youths, parents and educators served
• +4 more outcomes

Named customers6 records

Segments9 records

Ideal customer profiles8 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• National Council of Social Services (NCSS)coreStrategic or Co-development PartnerNCSS co-leads the Beyond the Label (BTL) nationwide movement with TOUCH Community Services to address mental health stigma and promote social inclusion for persons with mental health conditions.
• Gardens by the BayminorStrategic or Co-development PartnerGift of Gardens community outreach initiative provides complimentary access to Flower Dome and Cloud Forest for Building Connections, Celebrating Marriage workshop participants.
• ITE Colleges (East, West, Central)coreStrategic or Co-development PartnerAptitude centres located on ITE campuses provide youth engagement, mentoring, and development programmes. Partnership includes Aptitude Buddy Club and ADAPT mentoring programme.
• Ministry of Social and Family Development (MSF)coreStrategic or Co-development PartnerMSF appoints TOUCH as Parent Support Provider (PSP) for Primary and Secondary schools. MSF also provides $170 rebate for marriage preparation programmes and $70 rebate for remarriage programmes.
• Housing Development Board (HDB)minorStrategic or Co-development PartnerHDB Enhancement for Active Seniors (EASE) scheme provides grab bars and home modifications to help seniors prevent falls and improve independence at home.
• KidSTART Singapore LtdcoreStrategic or Co-development PartnerPartnership to deliver early childhood development support for lower-income families in Punggol region through home visits and developmental assessments for children aged 0-6.
• Singapore Resuscitation and First Aid Council (SRFAC)minorStrategic or Co-development PartnerSRFAC accredits TOUCH Adventures first aid courses including CPR+AED, Basic Cardiac Life Support, Standard First Aid, and Child First Aid certifications valid for two years.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Montfort Care: Singapore social-service charity delivering family, youth, eldercare, and mental-wellness programmes. Comparable in operating model, target segments, and reliance on MSF/NCSS funding streams.
• Bethesda Care Services: Singapore community charity operating senior, family, and counselling services. Comparable in mid-sized multi-service non-profit positioning and Singapore-only footprint.
• AWWA Ltd: Singapore non-profit providing elderly, disability, and family services including day activity centres and home care. Overlaps with TOUCH's TCIL day-care, AAC, and special-needs programmes.
• Singapore Children's Society: Established Singapore charity focused on children, youth, and families, including school-based programmes and residential services. Overlaps with TOUCH's Young Arrows, KidSTART, and school mental-wellness work.
• Thye Hua Kwan Moral Charities: Large Singapore charity operating eldercare, disability, family, and community services. Comparable in scale, government grant dependence, and breadth of programmes targeting seniors and vulnerable populations.
• Fei Yue Community Services: Singapore-based multi-service non-profit offering family services, youth programmes, counselling, and eldercare. Closest comparable to TOUCH's cradle-to-grave community-services model across Singapore neighbourhoods.
• AMKFSC Community Services: Singapore family-services charity providing counselling, mediation, and youth programmes. Directly overlaps with TOUCH's family support, marriage, and youth intervention offerings.

Broad incumbents

• Agency for Integrated Care (AIC): Government-affiliated agency coordinating Singapore's eldercare and disability services. Comparable to TOUCH's care coordination role but as a sector-wide intermediary rather than a direct service provider.
• NTUC Health Co-operative: Larger Singapore healthcare co-operative offering home care, day care, and senior services at greater scale. Overlaps with TOUCH Home Care, AACs, and senior-care programmes but operates as a broader healthcare provider.

Emerging players

• Lions Befrienders Service Association: Singapore charity specialising in senior befriending and active-ageing programmes. Partial overlap with TOUCH's AAC and caregiver-support services, focused on the senior-social-isolation niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/114197502987

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TOUCH Community Services