Northern Middlesex Regional Emergency Communications Center

What Northern Middlesex Regional Emergency Communications Center does

Northern Middlesex Regional Emergency Communications Center (NMRECC) is a regional governmental 911 emergency communications center that provides emergency call handling, dispatch coordination, and public safety communications for two member municipalities — the Towns of Dracut and Tewksbury in Massachusetts. The center was established in 2020 and is headquartered at 987 Whipple Road, Tewksbury, MA, operating with a small core staff of approximately 5 employees to serve a combined population of 63,960 residents and visitors. According to 2025 operational statistics, NMRECC processed 67,068 total calls for service, including 18,005 911 emergency calls and 49,063 business-line (non-emergency) calls.

NMRECC's core service offering is consolidated regional emergency dispatch for police, fire, and EMS field personnel across both member communities. The technology stack includes Text-to-911 capability for citizens unable to make voice calls (notably hearing- or speech-impaired users), and an integration with the RapidSOS platform for enhanced caller-location data and critical information sharing during emergencies. The center maintains an official website (nmrecc-ma.gov) and an Instagram presence (@nmrecc911) for community outreach and public safety communications.

NMRECC is not a commercial enterprise and does not charge citizens directly for 911 services. Its business model is funded through municipal contributions and public safety budgets from its two member communities. The center is governed by an Administrative Board and Operations Committee, holds the role of sole designated emergency communications provider for its service area, and positions itself as providing regional consolidation efficiency and standardized professional dispatch services for the two municipalities.

Name

Northern Middlesex Regional Emergency Communications Center

Legal name

Northern Middlesex Regional Emergency Communications Center

Website

https://nmreccdistrict.org

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Northern Middlesex Regional Emergency Communications Center is a regional governmental 911 dispatch center in Tewksbury, Massachusetts, serving the Towns of Dracut and Tewksbury with Text-to-911 and RapidSOS-integrated emergency call handling for 63,960 residents.

Ownership category

akta.pro rank

Product category

Emergency Communications and Public Safety Dispatch Services

NAICS

Fire Protection (92216), Telephone Call Centers (56142)

SIC

Services-Facilities Support Management Services (8744)

akta.pro industry

PRIMARYBPAIAGAD

Emergency Communications & Dispatch (911/112/999, PSAP)

Business & Public Services/Public Sector & Government Administration/Law Enforcement & Public Safety (Police, Fire, EMS)

SECONDARYHLAFANAK

Dispatch, Communications & Medical Control Centers (PSAP/ECC)

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency Medical Services

SECONDARYHLAJAGAC

Emergency Medical Services (EMS) Operations & Dispatch

Healthcare & Life Sciences/Public Health, Government & Regulators/Emergency Preparedness, Disaster Response & EMS Coordination

Keywords

• Emergency dispatch services
• 911 call handling
• Public safety communications
• Regional emergency response
• Text-to-911 services

Headquarters

HQ city

Tewksbury

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Distribution channels3 records

Marketing channels3 records

Core offering

NMRECC operates a regional 911 emergency communications and dispatch center providing 24/7 emergency call handling, text-to-911 accessibility, and coordinated dispatch for police, fire, and EMS responders across the member communities of Dracut and Tewksbury, Massachusetts. Services are funded through municipal contributions and supported by RapidSOS integration for enhanced caller location data. The center handled 67,068 total calls for service in 2025, serving a combined population of 63,960 residents.

Product overview

The Northern Middlesex Regional Emergency Communications Center (NMRECC) is a single, unified emergency communications center that serves as the primary 911 dispatch and public safety coordination hub for two member communities: Dracut and Tewksbury, Massachusetts. The center handles all 911 calls, business line calls, and dispatches services for a combined population of 63,960 residents. It is not a software product platform but rather a municipal emergency response coordination service.

Differentiator

Problem solved

Functional benefit

Products and services

• Northern Middlesex Regional Emergency Communications Center (NMRECC)

Quantifiable outcome

• Handles 67,068 total calls for service annually including 18,005 911 emergency calls

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• RapidSOScoreTechnology or Integration

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Cambridge Emergency Communications Department: Municipal PSAP serving Cambridge, MA. Closely comparable to NMRECC as a regional/municipal emergency communications center in Massachusetts handling 911 and dispatch for police, fire, and EMS, operating under similar Massachusetts public safety regulatory frameworks.
• Chicago Office of Emergency Management and Communications (OEMC): Large municipal 911 PSAP serving Chicago, IL. Performs the same core function as NMRECC (911 call intake, dispatch coordination for police/fire/EMS) but at significantly larger scale, illustrating the upper bound of municipal PSAP operations.
• Los Angeles Police Department Communications Division: Municipal 911 communications and dispatch operation serving Los Angeles. Comparable function to NMRECC handling 911 call intake and dispatch for police, fire, and EMS, though at much larger scale in a major metropolitan area.
• Metro Nashville Department of Emergency Communications: Regional emergency communications center serving Nashville and Davidson County, TN. Closely comparable to NMRECC as a consolidated regional PSAP serving multiple municipalities with shared funding, providing a model for regional consolidation NMRECC represents.
• Worcester Police Department Communications Division: Municipal PSAP serving Worcester, MA. Comparable 911 dispatch function for police, fire, and EMS within Massachusetts, with similar operational profile to NMRECC though serving a larger population.
• Boston Police Department 911 Communications: Large municipal PSAP serving Boston, MA. Comparable function (911 call intake, dispatch, coordination with police/fire/EMS) in the same Massachusetts regulatory environment, though at significantly larger scale than NMRECC.

Emerging players

• Carbyne (by Carbyne Inc.): Cloud-based emergency communications platform provider serving PSAPs and 911 centers. Adjacent to NMRECC's RapidSOS integration by providing similar next-generation 911 capabilities (video, location, data) for emergency call centers, though as a technology vendor rather than an operator.

Broad incumbents

• Massachusetts State Police Communications Section: State-level emergency communications and dispatch operation covering Massachusetts statewide and providing backup to municipal PSAPs including smaller regional centers like NMRECC. Operates at much broader scale with overlapping dispatch responsibilities.
• Intrado (formerly West Safety Services): Major 911 infrastructure and network services provider offering call routing, NG911, and PSAP technology to emergency communications centers including municipal and regional PSAPs like NMRECC across the United States.

Others

• RapidSOS: Emergency data platform that NMRECC already integrates with for enhanced 911 location data. Not a peer operator but a critical technology partner enabling the differentiated capabilities NMRECC markets to its member municipalities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Instagraminstagram.com/nmrecc911
• LinkedInlinkedin.com/company/northern-middlesex-regional-emergency-communications-center

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northern Middlesex Regional Emergency Communications Center