Northwest Tennessee Human Resource Agency, Inc.

What Northwest Tennessee Human Resource Agency, Inc. does

Northwest Tennessee Human Resource Agency, Inc. (NWTHRA) is a nonprofit human services organization established in 1973 by the Tennessee General Assembly, headquartered at 124 Weldon Drive, Martin, Tennessee. It is the legislatively designated regional agency serving nine counties in Northwest Tennessee, delivering a portfolio of public services rather than commercial products. Its core program lines include Public Transportation (with fares ranging from $1 to $20 per trip), a Nutrition Program, a Homemaker Program offering Respite, Personal Care, and Homemaker services, the Senior Community Service Employment Program (SCSEP, branded "Senior AIDES"), the Area Agency on Aging and Disability Services (AAA/D), an Economic and Community Development division, and a Certified Development Corporation providing small business loans to local entrepreneurs.

The agency's business model is government-funded rather than equity- or venture-backed, with revenue derived from federal, state, and local government program allocations, supplemented by user-paid transportation fares and small-business loan repayments. It is Title VI compliant, reflecting its federal funding posture. Executive leadership includes Executive Director Lori Kelley-Burdine and COO Emily Payne, with a listed HQ staff of approximately 12 management and administrative personnel; the wider service delivery workforce across the nine-county region is not enumerated in the available data. The entity is not investment-grade in the conventional PE/VC sense — it is a 501(c)-style community action agency whose "shareholders" are the residents and governments of its service area, and whose continuity is governed by statute and appropriations rather than equity markets.

Name

Northwest Tennessee Human Resource Agency, Inc.

Legal name

Northwest Tennessee Human Resource Agency, Inc.

Website

https://nwtdd.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

11–50 employees

Short description

Northwest Tennessee Human Resource Agency, Inc. is a state-statutory nonprofit, established in 1973, that delivers public transportation, nutrition, aging, and community development services across nine counties in Northwest Tennessee, funded primarily by federal, state, and local government programs.

Ownership category

akta.pro rank

Product category

Community Human Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241), Home Health Care Services (62161)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro industry

PRIMARYBPAGAEAF

Elder Services & Aging Support

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYHLADAGAL

Private Duty Personal Care Agencies (Non-Medical Home Care Providers)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Non-Medical In-Home Care & Personal Care

SECONDARYHSABAOAA

Non-Emergency Medical Transportation (NEMT)

Home & Personal Services/Elder Care & In-Home Care Services/Senior Transportation & Escort Services

SECONDARYHLADALAK

Community Resources, Social Services & Transportation Coordination

Healthcare & Life Sciences/Elder Care & Long-Term Care/Senior Care Coordination & Case Management (Geriatric Care Management)

SECONDARYHLADAGAF

Transportation & Errands (Non-Emergency)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Non-Medical In-Home Care & Personal Care

Keywords

• Community human services
• Public transportation
• Senior nutrition programs
• In-home personal care
• Community development

Headquarters

HQ city

Martin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Pricing tiers

Distribution channels1 record

Marketing channels1 record

Core offering

Northwest Tennessee Human Resource Agency, Inc. (NWTHRA) delivers a portfolio of human resource services to residents of nine Northwest Tennessee counties, including public transportation, congregate and home-delivered meals for seniors and adults with disabilities, in-home homemaker and personal care services, the SCSEP Senior AIDES employment program, Area Agency on Aging and Disability services, and economic and community development support including small business loans. Services are funded through federal, state, and local government programs and delivered directly to individuals, families, and local governments in the region.

Product overview

Northwest Tennessee Human Resource Agency, Inc. (NWTHRA) is a regional human services organization that operates as a platform of interconnected programs serving the nine counties of Northwest Tennessee. The core offerings include Public Transportation, Nutrition Program (Congregate and Home Delivered meals), Homemaker Program, SCSEP Senior AIDES Program, and Area Agency on Aging and Disability Services. These services are coordinated alongside Economic and Community Development programs and a Certified Development Corporation providing small business loans. The agency was established in 1973 by the Tennessee General Assembly and works in partnership with the Northwest Tennessee Development District (NWTDD) to deliver comprehensive human resource services to the region.

Differentiator

Problem solved

Functional benefit

Products and services

• Public Transportation Public transportation services for residents of all ages in nine Northwest Tennessee counties, including medical trips, shopping trips, and travel to educational facilities. Reservations are made by phone and fares are zone-based. Funded through the Federal Transit Administration, Tennessee Department of Transportation, contract revenues, and fares.
• Nutrition Program Provides balanced Congregate meals at community sites and Home Delivered meals (Meals on Wheels) to individuals 60 and older or adults with disabilities 18 years or older in Benton, Carroll, Crockett, Dyer, Gibson, Henry, Lake, Obion, and Weakley Counties. Menus are planned quarterly by a licensed and registered dietician.
• Homemaker Program Non-medical care services including homemaker services (light housekeeping), personal care, personal care assistance, and respite care for elderly and other persons needing care, enabling them to live safely and independently in their own homes rather than in nursing facilities.
• SCSEP Program (Senior AIDES) Senior Community Service Employment Program providing part-time work (20 hours per week) with community organizations, job training, and employment support for low-income people age 55 or older to help them find full-time employment.
• Area Agency on Aging and Disability Services Comprehensive services for people 60 years and older and adults with disabilities including CHOICES Program, Congregate Meals, Elderly Transportation, Family Caregiver Support, Home Delivered Meals, Information and Assistance, Options Counseling, Public Guardianship, Senior Center Services, and Senior Olympics.
• Economic and Community Development Research, grant-writing, and grant-administration services for state and federal grant funds; technical expertise; surveys; studies supporting local infrastructure improvement projects; and assistance to local governments on environmental issues including solid waste, recreation trails, historic preservation, and community planning.
• Northwest Tennessee Certified Development Corporation Provides loans for small and emerging or expanding for-profit businesses within the Northwest Tennessee region, including the Intermediary Relending Program (IRP) macro-loan fund up to $150,000 and the Rural Business Enterprise Grant (RBEG) up to $10,000.

Segments3 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• Modivcare: Public company and largest U.S. non-emergency medical transportation (NEMT) broker, managing Medicaid and Medicare transit trips at national scale. Comparable to NWTHRA's medical-trip transit operations but with vastly broader geographic reach and private capital.
• Comfort Keepers: International franchisor of in-home care, personal care, and respite services for seniors and disabled adults. Comparable to NWTHRA's Homemaker Program service lines but operates on a private-pay franchise model rather than government grants.
• Visiting Angels: Large national franchisor of non-medical in-home personal care, homemaker, and respite services — directly competing with NWTHRA's Homemaker Program for private-pay and veteran-directed care clients in overlapping markets.

Direct peers

• Meals on Wheels America: National nonprofit network coordinating congregate and home-delivered meals for seniors, the same core service line as NWTHRA's Nutrition Program. Comparable funding mix (OAA, federal, local) and target demographic.
• East Tennessee Human Resource Agency (ETHRA): Tennessee's other statutorily designated Human Resource Agency, providing an identical portfolio of aging, transit, nutrition, homemaker, and SCSEP services across a multi-county East Tennessee service area. Directly comparable organizational model and funding mix.
• South Central Tennessee Development District: Regional development district and Area Agency on Aging serving 13 South Central Tennessee counties with parallel aging, transit, nutrition, and community-development programs. Same statutory framework and service menu as NWTHRA.
• First Tennessee Human Resource Agency: First Tennessee Development District affiliate delivering aging, public transit, and human services across Northeast Tennessee counties under the same Tennessee General Assembly framework.
• Southwest Tennessee Human Resource Agency: Southwest Tennessee counterpart providing parallel transportation, nutrition, aging, and homemaker services, with shared regulatory and funding environment as NWTHRA.
• Upper Cumberland Development District: Tennessee development district providing Area Agency on Aging, public transportation, nutrition, and homemaker services across 14 Upper Cumberland counties. Closest operational analog to NWTHRA's bundled service model.

Others

• National Association of Area Agencies on Aging (n4a): Trade association representing the U.S. network of Area Agencies on Aging, including NWTHRA. Provides advocacy, training, and federal funding coordination that shape the operating environment of every AAA peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/northwest-tennessee-human-resource-agency-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northwest Tennessee Human Resource Agency, Inc.