Orange County Tax Collector

What Orange County Tax Collector does

Orange County Tax Collector is a constitutionally elected government office headquartered in Orlando, Florida, operating under the authority of Florida state law. The office is led by Scott Randolph, currently serving his third term as Tax Collector. It serves the 1.3 million residents of Orange County by administering driver license and state ID issuance, motor vehicle registration and titles, property tax collection and distribution, business tax receipts, hunting and fishing licenses, vessel registration, and voter registration through the Motor Voter program. The office performs these functions on behalf of more than 63 taxing authorities and state agencies, processing 350,000+ driver license transactions in 2015 and serving 80,000+ customers annually at its downtown location alone.

The office delivers services through seven owned physical locations across Orange County, an online portal (RenewExpress and county-taxes.net), a mail-based Tag & Title by Mail program, and a network of private tag agency partners including First Apopka Tag Agency, Orlando Auto Tag Agency (OATA) at multiple sites, and Express Auto Tags. The technology stack is non-proprietary, relying on a Qmatic appointment booking platform, standard government web portals, and electronic title systems. A $845,000 downtown office expansion underway in 2023 increases service-window capacity from 11 to 16, and the office has progressively shifted from walk-in queuing to appointment-only service with multilingual support.

The business model is not commercial in the traditional sense. The office collects statutory fees set by the State of Florida for motor vehicle services (e.g., $45 road test appointments), passes property tax revenues through to Orange County and other taxing authorities, and issues business tax receipts. It generates no commercial revenue, raises no outside capital, and operates as a unit of Orange County Government. Its strategic differentiation rests on the appointment-based customer experience, extended-hours private partner network, and community-oriented services such as co-located Clerk of Courts services, organ donor registration, and the Kids Tag Art specialty plate program with Orange County Public Schools.

Name

Orange County Tax Collector

Legal name

Orange County Tax Collector

Website

https://octaxcol.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Orange County Tax Collector is a constitutional elected government office in Orlando, Florida, that administers driver licenses, motor vehicle registration, property tax collection, and business tax receipts for the county's 1.3 million residents through seven offices and private partner tag agencies.

Ownership category

akta.pro rank

Product category

Government Tax Collection and Motor Vehicle Services

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

akta.pro primary industry

Revenue Systems, E-Filing & Digital Tax Administration (BPAIADAO)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Tax Return Filing, Processing & Assessment (BPAIADAC), Taxpayer Registration, Identity & Account Management (BPAIADAB)

Keywords

• Government tax collection
• Driver license services
• Vehicle registration
• Property tax administration
• Business tax receipts

Headquarters

HQ city

Orlando, Florida

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Motor Vehicle Fees: The office collects statutory fees for driver licenses, vehicle registration, titles, and related motor vehicle services on behalf of the State of Florida.
2. Property Tax Collection: Collects and distributes property tax revenues for Orange County and other taxing authorities. Handles tax payments, installment plans, and delinquent tax collection including tax certificate sales.
3. Business Tax Receipts: Issues and collects business tax receipts for local businesses operating in Orange County.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

The Orange County Tax Collector is a constitutional government office that administers motor vehicle and tax collection services for Orange County, Florida residents. Core offerings include driver license and state ID issuance, vehicle registration and tag renewals, electronic vehicle titles, property tax collection and payment, business tax receipt issuance, hunting and fishing licenses, vessel and mobile home registration, and voter registration. Services are delivered through seven county offices, private tag agency partners, online portals, and mail.

Product overview

Orange County Tax Collector is a government office providing public-facing administrative services rather than a commercial product company. The office operates as a unified service organization offering identity and vehicle documentation services, tax collection, and regulatory licensing. Core services include driver's licenses and state IDs, motor vehicle registration and titles (with electronic title option), property tax collection and payment processing, business tax receipt issuance, hunting/fishing licenses, and voter registration through the Motor Voter program. Services are delivered through seven physical office locations, online platforms for renewals and payments, and partnerships with private tag agencies. The office also provides community education through its Safety Center and participates in public health initiatives like organ donor registration and pet spay/neuter programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Driver's Licenses & State IDs Government-issued identification services including new driver licenses, renewals, replacements, address/name changes, and Commercial Driver Licenses (CDL) for Orange County residents.
• Vehicle Registration & Tag Renewals Motor vehicle registration services including annual tag renewals, new registrations, and the RenewExpress online renewal platform for Orange County residents.
• Electronic Titles Digital vehicle title management allowing customers to order, view, and store electronic titles for vehicles instead of traditional paper titles.
• Property Tax Services Collection and management of property taxes including viewing and payment processing, records search, tax roll downloads, installment payment plans, and delinquent tax handling for Orange County property owners.
• Business Tax Receipts Issuance and management of local business tax receipts for operating businesses within Orange County, including new applications, renewals, and search capabilities.
• Hunting & Fishing Licenses State-required licenses for hunting and freshwater fishing activities, available for purchase at tax collector offices.
• Vessels & Boat Registration Boat and vessel registration services including new registrations, renewals, and transfers, with potential discounts for vessels equipped with emergency locator devices.
• Disabled Parking Placards Issuance of disabled parking placards for individuals with qualifying disabilities to access reserved parking spaces.
• Mobile Homes Services Title and registration services specifically for mobile homes located within Orange County.
• Tag & Title By Mail Mail-based tag and title services program allowing customers to process renewals and transactions by mail as an alternative to visiting physical offices.
• Voter Registration Services Motor Voter program allowing residents to register to vote or update their voting information when conducting driver license or ID transactions, with paper receipt documentation of party affiliation.

Quantifiable outcome

• 80,000+ customers served annually at downtown location alone
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Pet Alliance of Greater OrlandocoreStrategic or Co-development PartnerPartnership for community outreach - Pet Alliance brings mobile spay/neuter clinic to Tax Collector offices and therapy dogs visit to comfort customers. Also partnered on free spay/neuter services for community cats with CARE Feline TNR and Florida Animal Friend grant support.
• Coalition for the Homeless of Central FloridaminorStrategic or Co-development PartnerSix-week supply drive at all seven Tax Collector offices to benefit local families served by the Coalition. Donation boxes located at greeter stations.
• Orange County Clerk of CourtscoreStrategic or Co-development PartnerCo-located Clerk of Courts services at Sand Lake office - customers can pay fines, process marriage licenses without traveling to downtown Orlando. Partnership initiated by Tax Collector offering space at no cost.
• Orange County Public SchoolsminorStrategic or Co-development PartnerKids Tag Art program - fifth graders design specialty license plates integrated into art curriculum at participating OCPS schools. 13 schools participated with nearly 600 student submissions.
• TransLifeminorStrategic or Co-development PartnerOrgan donation awareness partnership - Tax Collector processes donor registrations and hosts Donate Life Month events. 47% of Orange County driver license customers chose to become donors.
• AAA Auto Club Group Traffic Safety FoundationminorStrategic or Co-development PartnerSummer safety campaign partnership to promote safe driving awareness through Tax Collector offices.
• Florida BarminorStrategic or Co-development PartnerPartnership to educate voters on judicial election process through Tax Collector office locations.
• First Apopka Tag Agency / Autotagagency.netcoreChannel Partner/ Reseller/ DistributorFirst Apopka Tag Agency provides title and registration services at 759 S. Orange Blossom Trail with extended hours (9am-6pm weekdays, 9am-1pm Saturdays). This is Autotagagency.net's first consumer office in Orange County.
• OATA (Orlando Auto Tag Agency)coreChannel Partner/ Reseller/ DistributorPrivate tag agency with multiple locations (Winter Park at 930 Lee Rd., Dealers Only at 8421 S. John Young Pkwy., Four Corners at 1714 U.S. Highway 27 in Clermont) providing extended tag and title services.
• Express Auto TagsminorChannel Partner/ Reseller/ DistributorPrivate tag agency at 1331 Florida Mall Ave. Orlando providing extended tag and title services with additional fees.
• Nemours Children's HospitalminorStrategic or Co-development PartnerHost venue for Kids Tag Art awards ceremony recognizing winning student designs.
• Envision Payment SolutionsminorOthersThird-party partner for recovery of returned/bounced checks. Handles service fees per state law and federal guidelines.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Florida Department of Highway Safety and Motor Vehicles (FLHSMV): Florida's statewide DMV agency that sets motor vehicle, driver license, and titling policy. Orange County Tax Collector executes many FLHSMV programs at the local level under state authority, making it the closest broad incumbent counterpart.

Direct peers

• Miami-Dade County Tax Collector: Florida's largest county tax collector office, providing identical constitutional services at much greater scale. Closest functional peer on service mix, multi-office distribution, and digital modernization roadmap.
• Lee County Tax Collector (Florida): Another Florida constitutional county tax collector office offering the same portfolio of driver license, tag/title, property tax, and business tax receipt services. Operates under identical Florida statutes and offers a directly comparable operational benchmark.
• Broward County Tax Collector (Florida): Florida's second-largest county tax collector office, providing the same statutory services and facing similar population-density and multi-office distribution challenges as Orange County.
• Pinellas County Tax Collector (Florida): Constitutional Florida county tax collector with the same statutory mandate and service mix. Comparable in operational scope and digital service offerings.
• Duval County Tax Collector (Florida): Jacksonville-area constitutional tax collector office offering the same Florida statutory services. Direct peer for benchmarking service quality, digital adoption, and office-network design.
• Hillsborough County Tax Collector (Florida): Constitutional Florida county tax collector serving Hillsborough County with the same statutory service portfolio. Direct peer on driver license, property tax, and tag/title operations.

Regional players

• Seminole County Tax Collector (Florida): Adjacent Central Florida county tax collector providing identical statutory services to a smaller population. Geographic neighbor offering a tight operational comparison.

Others

• Orlando Auto Tag Agency (OATA): Private tag agency operating multiple Orange County locations (Winter Park, Dealers Only, Four Corners) as authorized partners of the Orange County Tax Collector. Adjacent service provider in the same value chain.
• First Apopka Tag Agency (Autotagagency.net): Private channel partner providing extended-hours tag and title services in Orange County. Operates in an adjacent/complementary role to OCTC's own offices, illustrating the public-private service model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/watch?v=XL7sYc6X6-I
• LinkedInlinkedin.com/company/octaxcol

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Orange County Tax Collector