Olva Contact Center - OCC

What Olva Contact Center - OCC does

Olva Courier is a Peruvian last-mile courier and parcel logistics operator founded in 2014 and headquartered in Tacna. The company serves three horizontally defined customer segments through distinct sub-brands: Olva Personas for individual senders, Olva Emprendedores for small and micro-merchants, and Olva Empresas for corporate clients. A separate sub-brand, Olva Box, functions as a cross-border personal-shopping service routing purchases from North American marketplaces into Peru, while Olva Express covers expedited domestic shipments. The company states coverage across all 25 departments of Peru through a combination of owned branches and third-party agents.

The technology surface is conventional for the sector and centered on customer-facing tools rather than proprietary infrastructure. Olva operates a public shipment-tracking portal, an online pricing calculator ("Cotizador Olva"), and native mobile applications distributed through Apple's App Store, Google Play, and Huawei's AppGallery. Customer engagement is supported by WhatsApp Business API integration, and the checkout stack accepts payments through Niubiz (the VisaNet Peru processing brand) plus the major card networks (Visa, Mastercard, Diners Club, American Express, Discover). No details on warehouse management, fleet telematics, or routing optimization systems were disclosed in the input.

The business model is transaction-based shipping: Olva earns per-parcel fees paid by shippers at the counter, through agents, or via the digital channels, with revenue tied to shipment volume rather than recurring contracts. No enterprise logos, contract values, ARR figures, or concentration metrics were disclosed. The provided headcount figure of 12 is inconsistent with nationwide last-mile coverage across 25 departments and almost certainly reflects direct corporate staff only, with the operational driver and agent network sitting outside this count.

Name

Olva Contact Center - OCC

Legal name

Olva Courier

Website

https://olva.com.pe

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Olva Courier is a Peruvian last-mile parcel logistics operator founded in 2014, serving individuals, micro-merchants, and corporate clients across all 25 departments of Peru through branded sub-products, a multi-platform mobile app, and a network of branches and agents.

Ownership category

akta.pro rank

Product category

Courier & Logistics Services

NAICS

Couriers and Express Delivery Services (4921)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

PUDO/Parcel Locker Networks for E-commerce (OOH Delivery) (TLAAAFAG)

Keywords

• Courier delivery services
• Last-mile logistics
• E-commerce fulfillment
• Cross-border shipping
• Package tracking platform

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Courier and Logistics Services: Core revenue from package delivery services including domestic shipping within Peru, last-mile delivery for e-commerce, and shipment tracking services. Pricing based on weight and dimensions with location-based rates covering all 25 departments of Peru.
2. Cross-Border Shopping Service (Olva Box): Service enabling purchases from North American online retailers with international transport to Peru. Revenue generated from shipping fees and potential markups on international deliveries.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Olva Courier is a Peruvian logistics and courier company providing domestic package delivery, last-mile fulfillment for e-commerce, and cross-border shopping services. It operates a nationwide physical and digital infrastructure covering all 25 departments of Peru, offering three customer-segmented tiers — Olva Personas for individuals, Olva Emprendedores for small online sellers, and Olva Empresas for enterprise last-mile solutions — along with Olva Box for international purchases from North American online stores.

Product overview

Olva is a unified logistics and courier platform offering four integrated service tiers: Olva Personas (standard individual shipping), Olva Emprendedores (e-commerce focused small business shipping with specialized rates), Olva Empresas (enterprise last-mile solutions), and Olva Box (international purchase consolidation). The Cotizador tool provides real-time rate estimation across all segments, while internal tracking, electronic invoicing, and customer portals support the entire service ecosystem. The company positions itself as Peru's leading logistics ally with nationwide coverage across all 24 departments.

Differentiator

Problem solved

Functional benefit

Brands

• Olva Box: International purchase service allowing customers to shop from North American online stores with delivery to their homes in Peru.
• Olva Express

Products and services

• Olva Personas
• Olva Emprendedores

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature4 records

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Urbano Express: Peruvian last-mile courier specializing in e-commerce delivery and fulfillment for online sellers, closely overlapping Olva's Emprendedores and Empresas value propositions.
• Mercado Envíos: Logistics arm of MercadoLibre operating in Peru with integrated e-commerce delivery for marketplace sellers. Directly comparable to Olva on e-commerce last-mile for emprendedores.
• Chazki: Peru-founded last-mile delivery and e-commerce fulfillment operator with nationwide coverage and crowdsourced driver model. Directly comparable to Olva on e-commerce last-mile, targeted at emprendedores and enterprise.
• Scharff Logística y Envíos: Peruvian courier and logistics operator serving individuals, SMEs, and enterprise with domestic and international parcels; directly competes with Olva's Personas, Emprendedores, and Empresas offerings.

Broad incumbents

• DHL Express Peru: Global integrator operating in Peru for domestic and international courier and e-commerce delivery. Competes with Olva on enterprise and cross-border shipments and brings deeper international network scale.
• Serpost: Peru's national postal operator offering parcel and document delivery nationwide; directly comparable to Olva on domestic reach and last-mile coverage, but with broader postal-mandate obligations.
• FedEx Peru: International express courier serving Peru with priority parcel delivery for businesses and consumers. Comparable to Olva on time-sensitive and cross-border services, with much larger global scale.
• UPS Peru: Global parcel and logistics provider with operations in Peru, competing for enterprise, e-commerce, and cross-border volume against Olva, particularly in the Empresas segment.

Regional players

• Estafeta: Mexican courier and parcel operator with e-commerce, express, and international services. Comparable to Olva on product mix and operating model, although serving a different geography and offering benchmark scale in the LATAM courier category.
• Blue Express: Chilean-origin courier with cross-Andean operations serving Chilean and Peruvian e-commerce; comparable to Olva on cross-border parcel flows between South American markets and B2C e-commerce logistics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/olva-contact-center

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Olva Contact Center - OCC