Open System s.r.l.

What Open System s.r.l. does

Open System s.r.l. is an Italian limited liability company (Società a responsabilità limitata) founded in 1985 and headquartered at Via Leone IV, 38 in Rome, Italy. The company operates in the Information Technology sector with a stated mission of supporting and managing "business complexity 360 degrees," and per available data maintains a workforce of approximately 16 employees. Its market presence is documented as domestic only, serving the Lazio region of Italy, with primary web properties at osweb.it and opensystem.it. There is no public listing, ticker, institutional investor, parent company, or subsidiary documented in the source material.

The commercial product portfolio comprises three proprietary offerings: TakeCust Web, a cloud-based digital information environment enabling service operators and business managers to provide customers with a private, reserved personal digital space for interaction via smartphone or tablet; TakeCust Voice, a companion mobile application enabling hands-free telephone voice exchanges without physical contact with the device or the display; and QR-AM Access Management, a QR Code-based physical access authorization and control solution for permission planning and management via web or tablet. The three products are positioned as distinct but complementary solutions for service operators and business managers seeking digital customer engagement and physical security tooling.

The business model appears to combine SaaS/subscription software licensing for the three proprietary products with broader IT services revenue, distributed directly to mid-market B2B customers through the corporate website. Pricing is not publicly disclosed, no customer logos, partnerships, certifications, or awards are documented, and there is no history of funding rounds, M&A activity, leadership changes, regulatory actions, or executive team information in the source material. The company's primary commercial differentiator emphasized in its own materials is its 38-year continuous operating presence and brand recognition in the Italian IT market.

Name

Open System s.r.l.

Legal name

Open System Srl

Website

https://opensystem.it

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

Open System s.r.l. is a privately held Italian IT firm founded in 1985 and headquartered in Rome, offering the proprietary TakeCust suite (Web, Voice) and QR-AM Access Management — cloud-based B2B tools for service operators managing digital customer interactions and physical access control.

Ownership category

akta.pro rank

Product category

Cloud Business Software / Customer Engagement and Access Management

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYCRAFAIAB

Software/SaaS Subscriptions (Consumer & Prosumer)

Consumer Products & Retail/E-commerce & Marketplaces/Digital Products & Subscription Commerce

Keywords

• Cloud-based customer engagement
• QR code access control
• Voice communication software
• Digital information environment
• Business IT solutions

Headquarters

HQ city

Rome

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Products (SaaS): Cloud-based software products including TakeCust Web, TakeCust Voice, and QR-AM Access Management. Revenue appears to derive from software licensing and subscription models for these B2B solutions.

Distribution channels1 record

Marketing channels1 record

Core offering

Open System s.r.l. develops and sells proprietary cloud-based software products for business customer engagement and physical access management. Its portfolio includes TakeCust Web (a private cloud-based digital environment for service operators to interact with customers via smartphone or tablet), TakeCust Voice (a voice communication application that enables phone conversations without touching or viewing the device), and QR-AM Access Management (a QR Code-based system for planning and controlling physical access authorizations via web or tablet).

Product overview

Open System s.r.l. offers a suite of customer engagement and access management solutions. The portfolio consists of TakeCust Web (a cloud-based digital information environment for customer interaction via smartphone or tablet), TakeCust Voice (a voice communication app allowing hands-free phone interactions), and QR-AM Access Management (a QR Code-based physical access control and authorization system). These products operate as distinct but complementary solutions within the company's IT service offerings, targeting business operators and service managers seeking digital customer engagement and physical security management tools.

Differentiator

Problem solved

Functional benefit

Brands

• TakeCust Web: Cloud-based digital information environment for service operators to interact with customers via smartphone or tablet.
• TakeCust Voice
• QR-AM Access Management

Products and services

• TakeCust Web Cloud-based digital information environment that lets service operators or business managers activate a private, reserved digital space on the cloud to interact with customers or users via smartphone or tablet.
• TakeCust Voice Mobile application that enables vocal communication between users via telephone without the need to physically touch the phone or look at the display, enabling hands-free phone conversations.
• QR-AM Access Management Physical access authorization and control solution that uses QR Code technology to plan and manage physical access permissions via web or tablet.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators1 record

Recent moves4 records

Expansion highlights2 records

Broad incumbents

• Genesys: Contact center and cloud communications/voice platform serving enterprise customer-experience operations. Comparable voice and customer-interaction capabilities to TakeCust Voice at significantly larger scale.
• Twilio: Cloud communications platform providing voice, messaging, and customer engagement APIs. Directly comparable to the voice/communications capability of TakeCust Voice at infrastructure scale.
• HubSpot: CRM, marketing, and customer engagement platform for SMBs and mid-market. Comparable buyer persona (operators/business managers) and overlapping customer-interaction functionality to TakeCust Web.
• Salesforce: Global CRM and customer engagement cloud platform. Comparable to TakeCust Web's customer-interaction positioning, though Salesforce serves enterprise and mid-market globally and offers a much broader portfolio.
• Intercom: Customer messaging and engagement platform for SaaS and digital businesses. Comparable in targeting digital customer interaction between operators and end users — the core use case for TakeCust Web.
• Zendesk: Customer service and customer interaction SaaS platform. Overlaps with the digital customer-engagement use case that TakeCust Web targets, but at much larger scale and with a global footprint.

Direct peers

• Zucchetti: Large Italian software group providing business software, HR, access control, and customer-facing solutions to SMBs. Comparable in customer base (Italian SMB operators) and in product breadth spanning customer interaction and physical access.
• TeamSystem: Italian B2B SaaS and software house serving SMBs and professionals with management, CRM, and operational software. Most directly comparable to Open System in geography, customer segment, and horizontal SaaS distribution model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/opensystemsrl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Open System s.r.l.