Orana Support Service

What Orana Support Service does

Orana Support Service Incorporated is a not-for-profit charitable organization established in 1988, headquartered at 9–11 White Street, Dubbo, NSW. The organization delivers integrated social support services across western NSW under multiple program lines: Specialist Homelessness Services (including the Dubbo Women's Refuge and Sturt House crisis accommodation for single men); transitional housing (3–18 months); Domestic, Family and Sexual Violence services (Safer Pathway Local Support Service for male victim-survivors across North-West NSW, and the Domestic Violence Response Enhancement program for women and children); youth and children services (Accompanied Children's Support Service, the Bail and Accommodation Support Service for 12–17 year-olds, and Specialised Substitute Residential Care monitored by the Office of the Children's Guardian); registered NDIS disability supports; and a community housing portfolio of social and affordable dwellings. It is ASES-accredited, a registered Community Housing Provider under the national regulatory system, and operates under a Board and CEO governance model.

Revenue mechanics are mixed: primary funding flows from the NSW Government Department of Communities and Justice for the Specialist Homelessness Service program and capital grants (notably the Social Housing Accelerator Fund, Community Housing Innovation Fund, and a $6.4M+ Core and Cluster refuge investment in Coonamble); recurring community housing rent is set as a percentage of assessable household income plus 100% of Commonwealth Rent Assistance, billed weekly via Centrepay or direct payment; social enterprises including Op Shops in Dubbo and Wellington plus an online store at oranaopshop.com.au (with Klarna installment integration), Centrepoint Motel, a Food Pantry, Mobile Kitchen, and a furniture removalists service generate surplus that is reinvested into programs; tax-deductible donations from individuals and organizations provide additional unrestricted support. The marketing and distribution model is community-led, relying on referrals from NSW Police, Local Courts, schools, youth justice, Family and Community Services, self-referral, and a strategic partnership with the Walan-Mayiny Aboriginal Corporation for culturally appropriate service delivery.

The organization's technology stack is intentionally minimal and non-proprietary — focus is human service delivery rather than software development. External integrations are limited to commodity payment/billing systems (Klarna, Centrepay) and NDIS provider portal access; the organization has no public API, SDK, or AI/ML capabilities of its own. Operations span the Dubbo Regional LGA and Narromine LGA with a stated reach extending to North-West NSW, and current service capacity includes 14 newly delivered Narromine homes (November 2025), 12 newly delivered Dubbo homes via the Callistemon Unit Project (December 2024), and a Coonamble refuge pipeline, reflecting a phase of asset-led growth funded by successive NSW Government capital programs.

Name

Orana Support Service

Legal name

Orana Support Service Incorporated

Website

https://oranasupport.com.au

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Orana Support Service is a not-for-profit charitable organization founded in 1988 in Dubbo, NSW, delivering homelessness, domestic violence, youth, NDIS disability, and community housing services across western NSW, supplemented by social enterprises including Op Shops, a motel, and a food pantry.

Ownership category

akta.pro rank

Product category

Homelessness and Social Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Domestic Violence & Abuse Support Services (BPAGAEAD), Disability Services & Independent Living Support (BPAGAEAG)

Keywords

• Homelessness support services
• Domestic violence services
• Community housing
• Crisis accommodation
• Social enterprise retail

Headquarters

HQ city

Dubbo

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Funding: Primary funding from NSW Government Department of Communities and Justice for Specialist Homelessness Service program, community housing, and other government-funded initiatives.
2. Social Enterprise Revenue: Revenue from Op Shops (Dubbo, Wellington, and Online), Centrepoint Motel, and furniture removalist services. Profits are reinvested into community programs.
3. Donations: Tax-deductible donations from individuals and organizations supporting the not-for-profit mission.
4. Community Housing Rent: Subsidised rent charged to tenants based on percentage of assessable household income plus Commonwealth Rent Assistance.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Orana Support Service delivers integrated social support services across western NSW, including a Specialist Homelessness Service program with crisis accommodation at Dubbo Women's Refuge and Sturt House, transitional housing, domestic and family violence response programs (Safer Pathway and DVRE), youth support services (ACSS, BASS, SSRC), and community housing. The organisation also operates NDIS disability support services and revenue-generating social enterprises including Op Shops, an Online Op Shop, a Food Pantry, Centrepoint Motel, Mobile Kitchen, and Furniture Removalists, with surplus funds reinvested into community programs.

Product overview

Orana Support Service is a not-for-profit charitable organisation providing integrated social support services across western NSW since 1988. The organisation operates a multi-service portfolio centred on homelessness support (Specialist Homelessness Service with crisis accommodation at Dubbo Women's Refuge and Sturt House, plus transitional housing), domestic and family violence services (Safer Pathway for male victim-survivors, DVRE program), and youth services (ACSS for children, BASS for court-ordered accommodation, SSRC for respite care). Community Housing forms a major pillar with social and affordable housing developments. Social enterprises including Op Shops in Dubbo and Wellington, an online Op Shop, Food Pantry, Centrepoint Motel, and Mobile Kitchen generate revenue reinvested into programs. As a registered NDIS Provider, the organisation also delivers disability support services. All services operate under ASES accreditation with trauma-informed, client-centred, and culturally safe principles.

Differentiator

Problem solved

Functional benefit

Products and services

• Specialist Homelessness Service (SHS) Program Government-funded program providing early intervention, crisis and transitional support, and post-crisis services for people experiencing or at risk of homelessness in Dubbo Regional and Narromine Local Government Areas.
• Dubbo Women's Refuge Crisis accommodation service for women and children escaping domestic violence, providing private bedrooms, shared facilities, case management, trauma-informed support, and assistance accessing specialist services including legal aid, counselling, and housing.
• Sturt House Dubbo Crisis accommodation for single adult males who are homeless or at risk of homelessness, offering shared bedrooms, communal kitchen and living areas, and support for independent living skills, employment, and community connections.
• Transitional Housing Short-to-medium-term affordable housing (3-18 months) with support services including counselling, job assistance, and life skills training, bridging the gap between crisis accommodation and stable long-term housing.
• Safer Pathway Local Support Service Program delivering coordinated support for male victim-survivors of domestic and family violence across North-West NSW (Orana, Mid-Western, New England and Oxley police districts), including risk assessment, safety planning, and referral to specialist services.
• Domestic Violence Response Enhancement (DVRE) Program enhancing response for women and children in unsafe housing, homeless, or at risk of homelessness due to domestic and family violence, offering emergency accommodation, counselling, safety planning, and housing advocacy.
• Accompanied Children's Support Service (ACSS) Trauma-informed, child-centred support service for children and young people (0-17 years) who have experienced domestic violence or homelessness while accompanied by a parent or primary carer, providing emotional support, life skills, education assistance, and community connections.
• Bail and Accommodation Support Service (BASS) Placement and case support service for young persons aged 12-17 years at risk of entering custody, offering youth-centred, trauma-informed supported accommodation for up to 28 days, with 24-hour specialist support staff.
• Specialised Substitute Residential Care (SSRC) Overnight respite care or behaviour support service where parents arrange for children to receive care for 3 or more nights in a 7-day period outside the family home, monitored by the Office of the Children's Guardian under the Child Safe Scheme.
• Community Housing Community housing provider owning and managing social and affordable housing properties for people on low to moderate incomes, with rent set as percentage of assessable household income plus 100% of Commonwealth Rent Assistance entitlement.
• NDIS Services Registered NDIS Provider offering plan management, support coordination, support services, and supported independent living for people with NDIS Plans.
• Op Shops (Dubbo and Wellington) Retail shops offering affordable donated clothing, furniture, household items, and other goods, with profits reinvested into community programs supporting vulnerable community members.
• Online Op Shop E-commerce platform providing curated selection of new and pre-loved items with Klarna payment option, supporting vulnerable community members and families in need.
• Food Pantry Services Food assistance service offering packaged, canned, frozen and fresh produce at affordable prices, with a free food table available for those in need.
• Centrepoint Motel Dubbo Motel accommodation with self-contained rooms including pet-friendly options, supporting Orana Support Service clients through revenue generation, located near Taronga Western Plains Zoo.
• Mobile Kitchen Fully equipped mobile kitchen for food preparation and community events, used for weekly Meals on the Main, pop-ups, and local charity events.
• Furniture Removalists Service Removalist van service for picking up donated furniture and household goods for clients' new homes, funded by Newcastle Permanent Charitable Foundation grant.

Quantifiable outcome

• 14 new homes delivered in Narromine through $2.9M CHIF investment, housing approximately 20 residents
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

One partnership is on record.

• Walan-Mayiny Aboriginal CorporationcoreStrategic or Co-development PartnerWalan-Mayiny Aboriginal Corporation collaborates with Orana Support Service to achieve shared goals and provide crucial support and expertise to help communities thrive. The partnership focuses on: improving social inclusion and community safety; connecting people facing complex needs with specialist services; breaking barriers and building a sense of belonging. This is a key partnership for delivering culturally appropriate services to Aboriginal and Torres Strait Islander peoples in western NSW.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Argyle Housing: Western NSW community housing provider covering Dubbo and surrounding regions with social and affordable housing - directly comparable geography and community housing model to Orana.
• Mission Australia: National not-for-profit delivering homelessness, housing, and community services across Australia, including crisis accommodation and social housing - closely aligned to Orana's wrap-around model and government-funded delivery.
• CatholicCare Wilcannia-Forbes: Regional western and far-western NSW NFP delivering family services, homelessness support, and community programs - overlapping geography with Orana's western NSW footprint.
• BaptistCare: Faith-based NFP operating homelessness, housing, and community services across NSW and ACT, including youth and family support - comparable wrap-around delivery model.
• Wesley Mission: NSW NFP delivering homelessness, domestic violence, community housing, and disability services alongside social enterprises - comparable service breadth and government-funded operating model.
• St Vincent de Paul Society NSW: Major NSW-based NFP providing homelessness support, housing assistance, and community programs including op shops and food services - directly comparable funding mix and service lines to Orana.
• Compass Housing: Regional NSW community housing provider operating across the Hunter, Central Coast and Western NSW, including supported housing and homelessness services - direct overlap with Orana's CHP portfolio and footprint.
• Housing Plus: NSW community housing provider operating in regional and rural areas including Orange and Central West NSW, delivering tenancy and homelessness services in overlapping catchments.

Emerging players

• Yfoundations: NSW peak body and service provider focused on youth homelessness and accommodation, overlapping with Orana's BASS, ACSS, and SSRC youth programs.

Broad incumbents

• The Salvation Army Australia: Large national NFP with homelessness, refuge, family violence, and community housing programs across Australia, plus extensive social enterprises (Salvos Stores) - directly comparable service mix at much larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/orana-support-service

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Orana Support Service