City of Orillia

What City of Orillia does

The City of Orillia is a municipal government entity incorporated in 1853, serving approximately 33,000 residents in Orillia, Ontario, Canada. Governed by an elected Mayor (Don McIsaac) and eight Councillors across four wards for the 2022-2026 term, the city delivers statutory municipal services under Ontario's Municipal Act, 2001, including fire and emergency services, OPP policing coordination, water and sewer, transit, roads and sidewalks, waste management, recreation, parks, by-law enforcement, planning and building permits, and cultural programming through assets such as the Leacock Museum and Orillia Opera House. The city employs 235 staff and operates from City Hall at 50 Andrew Street South, supported by a network of facilities including the Fire Department, Recreation Centre, West Orillia Sports Complex, Waste Diversion Site (landfill), Public Library, and Youth Centre.

The city's digital infrastructure consists of a website built on the Govstack content management system, with the CivicWeb Portal powering council and committee meeting management. Online transactional services include a Freedom of Information Request System, an Events Calendar, an Elections and Voting Portal for the 2026 municipal election, a Planning for the Future portal for the Official Plan Review, and a Report a Concern system via citywideportal.com. The city maintains social media presence on Facebook, Instagram, and YouTube, and offers email subscription services for news, transit, service interruptions, and public notices.

Revenue is generated through five primary streams: property taxation (the primary funding source), usage-based water and sewer billing, one-time development charges on new construction, transaction-based user fees (building permits, planning applications, licenses), and parking fees. The 2026 approved tax levy increase is 1.48%, translating to $20 per year per $100,000 of assessed property value. Customer segments include residential property owners, developers and homebuilders, local businesses, environmental organizations, vulnerable populations, and visitors/tourists. The city is currently pursuing a 196.1-hectare boundary expansion from the Townships of Severn and Oro-Medonte to accommodate 20-30 year growth.

Name

City of Orillia

Legal name

City of Orillia

Website

https://orillia.ca

Company type

Public

Founded year

1853

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of Orillia is a municipal government in Ontario, Canada, incorporated in 1853, serving ~33,000 residents with statutory services including fire, transit, water/sewer, roads, recreation, planning, and by-law enforcement. It is governed by an elected Mayor and eight Councillors and funded primarily through property taxation.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Water Supply (4941), Refuse Systems (4953), Sanitary Services (4950), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Municipal Finance, Treasury, Budget & Procurement (BPAIACAC), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Municipal Wastewater Collection (Sewer Networks) (BPALAMAA)

Keywords

• Municipal government services
• Property tax administration
• Water and sewer utilities
• Public transit services
• Urban planning and development

Headquarters

HQ city

Orillia

HQ country

Canada

HQ region

North America

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Others

Revenue model

1. Property Taxation: The City of Orillia collects property taxes from residential and commercial property owners within municipal boundaries. Property taxes are the primary source of municipal revenue funding city services and infrastructure.
2. Water and Sewer Billing: The city provides water and sewer services to residents and businesses, billing customers for consumption and service provision.
3. Development Charges: Fees charged to developers for new construction to fund infrastructure requirements for growth.
4. User Fees: Various user fees for services including building permits, planning applications, licenses, and other municipal services as outlined in Municipal Code Chapter 451 - User Fees.
5. Parking Fees: Revenue from on-street and off-street parking options including time-limited parking, permit parking, and accessible parking.

Pricing tiers

Distribution channels6 records

Marketing channels7 records

Core offering

The City of Orillia is a municipal government delivering statutory public services to residents and businesses within Orillia, Ontario. Its core offerings include property taxation, water and sewer services, fire and emergency services, transit, recreation facilities, planning and development approvals, by-law enforcement, waste collection, parking management, cultural programming, and strategic municipal planning. Revenue is generated through property taxes, user fees, development charges, water/sewer billing, and parking fees.

Product overview

The City of Orillia's digital presence consists of a unified municipal website portal (orillia.ca) that serves as the primary channel for delivering city services to residents. The website is powered by the Govstack platform and integrates with the CivicWeb Portal for content and meeting management. Core service offerings are organized into five main sections: Living Here (housing, property, community), Roads and Environment (construction, environment, garbage, transit, parking), Explore and Play (arenas, arts, recreation), Build and Invest (business, permits, planning), and My Government (administration, council, elections). Key online transactional systems include the Freedom of Information Request System for MFIPPA access requests, the Events Calendar for community event management, the Elections and Voting Portal for the 2026 municipal election, the Planning for the Future portal for Official Plan Review, and the Report a Concern system. The city also provides a News Subscription service for communications and a comprehensive Contacts Directory for service access.

Differentiator

Problem solved

Functional benefit

Products and services

• City of Orillia Municipal Website (orillia.ca) Official municipal website serving as the primary digital portal for residents to access city services, news, event calendars, government information, and online transactions including permits, service requests, and council communications. Built on the Govstack content management system.
• Freedom of Information Request System Online form-based system for submitting formal requests to access municipal records under MFIPPA, including personal information access and correction requests. Requires a $5.00 application fee plus additional fees for research, photocopying, and shipping.
• Planning for the Future Portal Strategic planning portal providing information on the Official Plan Review, boundary expansion processes, floodplain mapping updates, and Two-Zone Floodplain policy proposals. Aims to address 20-30 year growth through 196.1 developable hectares of boundary expansion.
• Elections and Voting Portal Comprehensive portal for 2026 municipal elections providing voter registration information, candidate nomination services, third-party advertiser registration, and Joint Compliance Audit Committee details in coordination with school board trustee elections.
• Online News Subscription Service Email subscription service allowing residents to sign up for City News, Transit, Service Interruptions and Closures, and Public Notices categories.
• Orillia Events Calendar Community event calendar system at calendar.orillia.ca allowing residents to view and submit community events, including programs, meetings, and festivals. Includes community event posting functionality.
• CivicWeb Portal Back-end content management and meeting management system powering the city's website, used for publishing council agendas, minutes, boards and committees meetings, and municipal documents.
• Report a Concern System Online portal for residents to report municipal concerns, accessible via citywideportal.com. Supports by-law enforcement and service request submissions.
• Water and Sewer Services Water and sewer utility services billed on usage basis to residents and businesses within Orillia municipal boundaries.
• Fire and Emergency Services Fire suppression, prevention, and emergency response services through the Orillia Fire Department located at 500 Gill Street South. Non-emergency line: 705-325-5201.
• Orillia Transit Public transit bus service with accessible transportation options for residents and visitors within Orillia. Transit phone: 705-325-3975.
• Waste Diversion Site (Landfill) Municipal landfill located at 100 Kitchener Street. Phone: 705-325-3522. Residents can also contact Emterra at 1-888-597-1541 for recycling questions.
• Building Permits and Inspections Permit issuance and inspection services for new construction and renovations within municipal boundaries. Fees set under Municipal Code Chapter 451 - User Fees.
• Parking Services On-street and off-street parking management including time-limited parking, permit parking, and accessible parking spaces.
• Recreation Facilities and Programs Recreation programs and facilities at Orillia Recreation Centre (255 West Street South), West Orillia Sports Complex (100 University Avenue), Orillia Youth Centre (9 Front Street South), and arenas/pools/facilities coordinated with Orillia Recreation Centre (orilliarec.ca).
• Leacock Museum Cultural museum located at 50 Museum Drive, providing cultural heritage programming. Phone: 705-325-2196.

Quantifiable outcome

• 196.1 developable hectares to be added to municipal boundary for 20-30 year growth
• +1 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

17 partnerships are on record, tiered core and minor.

• Townships of Severn and Oro-MedontecoreStrategic or Co-development Partner · 1 February 2026The City of Orillia is conducting boundary expansion negotiations with the Townships of Severn and Oro-Medonte. This involves negotiating agreements addressing taxes, compensation for affected municipalities, and service impacts. Approximately 196.1 developable hectares will be annexed from these townships to accommodate projected growth over the next 20-30 years.
• County of SimcoecoreStrategic or Co-development Partner · 1 January 2026The County of Simcoe is a key partner in regional governance, joint public meetings for annexation, and policing through the Couchiching OPP Detachment Board. The County also participates in the Joint Compliance Audit Committee for municipal elections.
• Chippewas of Rama First NationcoreStrategic or Co-development PartnerThe City acknowledges the traditional territory of the Anishnaabeg, specifically the Chippewas of Rama First Nation. Council members participated in Indigenous Colonial Exercise training with Chippewas of Rama First Nation. The city recognizes the Mnjikaning Fish Weirs as one of North America's oldest human developments. Collaboration exists on cultural heritage management and archaeological resources.
• Orillia and Area Physician Recruitment CommitteeminorOthersThe city provides supportive funding to support physician recruitment efforts in the Orillia area, addressing healthcare access challenges for residents.
• Innovation CollectivecoreStrategic or Co-development PartnerCity Council endorsed Innovation Collective and allocated $500,000 from the Innovation Hub Reserve to administer a three-year pilot project supporting innovation and entrepreneurship in Orillia.
• Sustainable OrilliaminorOthersThe city provides funding support to Sustainable Orillia, an organization focused on sustainability initiatives that aligns with the City's Climate Change Action Plan.
• Lakehead UniversityminorStrategic or Co-development PartnerCity Council is partnering with Lakehead University on development of an Orillia Poverty Reduction Action Plan. Lakehead University is also recognized in the Official Plan as a major institutional use in the city.
• Georgian CollegeminorStrategic or Co-development PartnerGeorgian College is recognized in the Official Plan as a major institutional use contributing to the local economy and workforce development.
• Orillia Recreation CentrecoreStrategic or Co-development PartnerThe Orillia Recreation Centre (orilliarec.ca) operates as the primary provider of recreation programs and facilities, managed separately from the City but closely coordinated for community recreation services.
• Orillia Public LibrarycoreStrategic or Co-development PartnerThe Orillia Public Library (orilliapubliclibrary.ca) serves the City of Orillia and local area. The Library Board consists of 11 members including citizens at large and representatives from surrounding townships and Council members.
• Mariposa Folk FoundationminorOthersThe City committed over $130,000 over five years to support the Mariposa Folk Festival, a significant cultural event for the community.
• Emterra EnvironmentalminorOthersEmterra handles recycling questions for Orillia residents. Residents can contact Emterra toll-free at 1-888-597-1541 for recycling inquiries.
• Downtown Orillia BIA (DOBIA)coreChannel Partner/ Reseller/ DistributorThe Downtown Orillia BIA Board of Management oversees marketing, beautification, maintenance, and development of Downtown Orillia as a heritage shopping attraction and primary regional centre for business. Located at 23 Mississaga Street West.
• WSP Canada Inc.minorImplementation/ SI/ Consulting PartnerTechnical Land Evaluation consultant engaged in April 2023 to identify the most suitable areas for future boundary expansion to meet growth needs over the next 30 years.
• Hemson Consulting Ltd.minorImplementation/ SI/ Consulting PartnerConsultant engaged to prepare Updated Land Needs Assessment in April 2023, evaluating how different minimum density targets impact the size of boundary expansion required.
• PSD Citywide Inc.minorImplementation/ SI/ Consulting PartnerConsultant that worked with the City to develop the 2021 Asset Management Plan including all core infrastructure assets as defined in Ontario Regulation 588/17.
• Municipal Natural Assets Initiative (MNAI)minorStrategic or Co-development PartnerThe City partnered with MNAI to complete a Preliminary Natural Assets Inventory through grant funding. MNAI helps municipalities identify and manage natural assets for sustainable service delivery.

Scale indicators13 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• County of Simcoe: Upper-tier municipal partner sharing regional services (waste management, OPP policing, library) with Orillia and playing a decisive role in the boundary expansion approval. Comparable as a larger regional governance entity with overlapping jurisdiction.

Direct peers

• City of Kawartha Lakes: Single-tier Ontario municipality serving a comparable small-city population base with similar statutory service responsibilities under the Municipal Act. Closely comparable in operating budget scale and rural-urban service mix.
• Township of Severn: Adjacent lower-tier Ontario municipality directly involved as a counterparty in Orillia's 196.1-hectare boundary expansion negotiation. Comparable as a peer municipality subject to the same provincial framework and small-scale operations.
• Town of Newmarket: Ontario lower-tier municipality of similar population scale operating under the same provincial framework, with comparable water/sewer utility operations, transit, and recreation facilities. Useful comparable for service-delivery economics.
• Town of Midland: Adjacent Simcoe County municipality of comparable scale also part of the regional governance cluster, offering directly comparable water/sewer utility operations and small-city service delivery economics.
• City of North Bay: Northern Ontario single-tier municipality with similar population scale and full municipal service portfolio including water/sewer utilities. Comparable in fiscal structure and dependence on property tax as primary revenue.
• Township of Oro-Medonte: Adjacent lower-tier Ontario township that is the other counterparty in Orillia's boundary expansion process. Comparable as a peer municipality with shared regional growth pressures and infrastructure obligations.
• Town of Collingwood: Simcoe County-adjacent tourism-driven Ontario municipality with similar demographic profile and growth pressures. Comparable as a small Ontario municipality balancing tourism, residential growth, and infrastructure renewal.
• City of Barrie: Adjacent Southern Ontario city in the Simcoe County region delivering the same municipal service portfolio (water, sewer, transit, fire, planning, recreation). Most directly comparable in scale, governance structure, and service breadth within Orillia's regional context.

Regional players

• District Municipality of Muskoka: Regional upper-tier municipal government in the same Ontario geography responsible for shared services across lower-tier municipalities. Comparable as an Ontario regional governance structure with similar statutory authority.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/TheCityofOrillia
• Facebookfacebook.com/cityorillia
• Instagraminstagram.com/cityorillia
• LinkedInlinkedin.com/company/city-of-orillia

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Orillia