Open Smart Services

What Open Smart Services does

Open Smart Services (OSS) is a Rome-headquartered Italian ICT outsourcing firm founded in 2020 by senior ICT professionals. The company designs, organizes, and operates ICT services on behalf of private enterprises and public administration bodies, primarily through appalti (outsourcing) and subappalti (subcontracting) contracts. Its operating model is built around customized operational frameworks and resident outsourcing teams embedded at client sites, with the firm retaining organizational responsibility for processes, people, tools, and methodologies while the client retains governance over objectives and service levels.

The service portfolio comprises four core lines: Help Desk & Services Desk (technical assistance and operational management), Contact Center & Utilities (customer care for energy, transport, and services sectors), Banking & ICT Services (ICT support for the banking sector and high-technology-complexity enterprises), and Pubblica Amministrazione (ICT services for central and local public entities). Delivery is anchored on a proprietary "OPEN / SMART / SERVICES" framework emphasizing listening, methodology, continuity, responsibility, and value. The company promotes itself as combining senior-level professional standing with a lean, dynamic structure suited to both large enterprises/PA and SMEs.

Go-to-market is enterprise field sales targeting Italian organizations and public bodies, with no disclosed pricing models, no named customer logos, and no public revenue figures. Revenue is generated through managed-services outsourcing contracts. The firm has 16 corporate employees, maintains an active operating website, and engages in industry events such as the JOBINTECH Conference (October 2024) and Diversity Day 2025 for talent acquisition and brand visibility. No funding rounds, acquisitions, AI capabilities, patents, or third-party integrations are disclosed in available sources.

Name

Open Smart Services

Legal name

Open Smart Services

Website

https://osservices.eu

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Open Smart Services is a Rome-based Italian ICT outsourcing firm, founded in 2020, that designs and manages help desk, contact center, banking-ICT, and public-administration services for Italian enterprises and government bodies via appalti and subappalti contracts.

Ownership category

akta.pro rank

Product category

ICT Outsourcing Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

akta.pro secondary industries

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

Keywords

• ICT outsourcing services
• Help desk services
• Managed IT services
• Contact center operations
• Banking ICT services

Headquarters

HQ city

Rome

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. ICT Outsourcing Services: The company generates revenue through outsourcing contracts (appalti e subappalti), managing ICT services for clients including design, operation, and daily management of services. They organize processes, people, tools, and operational methodologies to guarantee continuity, service quality, and achievement of agreed standards.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Open Smart Services designs, organizes, and manages ICT outsourcing services for private enterprises and public administration bodies in Italy. The company delivers customized operational models covering help desk, service desk, contact center, banking-sector ICT, and public administration IT services through appalto and subappalto contracts, including resident outsourcing teams at client sites.

Product overview

Open Smart Services is an ICT outsourcing service provider that offers a unified portfolio of specialized services rather than a traditional software product. The portfolio consists of four core service lines: Help Desk & Services Desk (technical assistance and operational management), Contact Center & Utilities (customer care for energy, transport, and services sectors), Banking & ICT Services (ICT services for banking and high-tech complexity companies), and Pubblica Amministrazione (ICT services for public administration). These services are delivered through customized operational models built on the company's OPEN (listening, understanding, collaboration), SMART (method, organization, continuity), and SERVICES (responsibility, management, value) framework, using outsourcing and sub-contracting arrangements with flexible contractual formulas.

Differentiator

Problem solved

Functional benefit

Products and services

• Help Desk & Services Desk

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Accenture Italy: Global professional services firm with a large Italian practice serving banking and PA clients. Comparable as a broad incumbent offering IT outsourcing, help desk, and managed services in the same enterprise and government segments.
• Engineering Group: Large Italian IT services group providing digital transformation and managed services to public administration and financial services. Comparable as a broad incumbent covering help desk, banking ICT, and PA outsourcing—OSS's primary verticals.
• Reply: Italy-headquartered digital services and consulting group with banking, telco, and PA practices. Comparable as a broad incumbent providing managed services, system integration, and customer-experience offerings that overlap OSS's portfolio.
• Capgemini Italy: Global IT services firm with significant Italian operations targeting financial services and public sector. Comparable as a broad incumbent in IT outsourcing and managed services operating in OSS's target verticals.
• Almaviva: One of the largest Italian ICT outsourcing and contact-center operators with deep public-administration and banking relationships. Comparable as a much larger incumbent operating across OSS's exact service lines (help desk, contact center, PA ICT services).

Direct peers

• Dedagroup: Italian ICT services group with strong public-administration and banking practices. Comparable because it delivers managed services, help desk, and digital solutions to PA and financial institutions—directly overlapping OSS's service portfolio.
• Sogei: In-house IT arm of the Italian Ministry of Economy and Finance, providing ICT services to public administration. Comparable as a specialist operating on the public-administration side of the Italian ICT services market—the same primary vertical OSS serves.
• Eustema: Italian IT consulting and system integration firm serving public administration and enterprise. Comparable as a mid-sized specialist delivering ICT outsourcing and managed services to PA and regulated industries—similar scale and vertical mix to OSS.
• Italtel: Italian telecom and ICT services provider serving enterprises and public sector. Comparable as a domestic ICT outsourcing and managed-services operator with overlapping capabilities in network/IT operations support.
• Exprivia: Italian IT services and consulting group serving banking, public administration, and industrial clients. Comparable because it offers ICT managed services, help desk, and outsourcing across the same verticals OSS targets (banking, PA, utilities/transport).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/open-smart-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Open Smart Services