Governo da Paraíba

What Governo da Paraíba does

The Ouvidoria Geral do Estado da Paraíba (OGE-PB) is the state government ombudsman office of Paraíba, Brazil, formally constituted by Decreto nº 34.631 of December 10, 2013 under Lei nº 9.332/2011. It operates as the central coordinating body for the Rede Estadual de Ouvidorias, providing citizens and state public servants with a confidential channel to file complaints (reclamação), denunciations (denúncia), suggestions (sugestão), compliments (elogio), and information requests (informação) regarding public services across all state secretariats and the SUS health network. The OGE is led by Ouvidor Geral André Motta de Almeida and operates with a small core team of approximately 5–6 staff.

The OGE's product surface centers on the Ouvidoria Digital portal (hosted at pbdocforms.pb.gov.br) and Ouvidoria Simplifique for streamlined submissions, supported by an Ouvidoria Itinerante mobile unit, a 0800 hotline (0800.021.2310), in-person service at offices in João Pessoa and Campina Grande, and a coordinated Rede de Ouvidorias da Saúde spanning 21+ hospitals, health centers, and regional health departments. Citizens can track submissions through the "Acompanhe sua Demanda" service. The platform processed 51,254 procedures in 2025 (a 51.6% year-over-year increase) and recorded 10,187 new demands in the same period, with prior-year resolution throughput of 22,562 (2024) and 31,339 (2023).

The OGE is funded entirely by the State of Paraíba general budget and charges no fees to users. It participates in federal alignment programs (Programa Federal de Fortalecimento das Ouvidorias, FOPO), coordinates with the Controladoria Geral do Estado on anti-corruption and whistleblower handling, and operates under multiple regulatory frameworks including Lei nº 13.460/2017 (user rights in public services) and Decreto nº 41.238/2021 (LGPD data protection compliance). As a public-sector entity, it has no commercial revenue, no equity structure, and no M&A relevance.

Name

Governo da Paraíba

Legal name

Ouvidoria Geral do Estado da Paraíba

Website

https://ouvidoria.pb.gov.br

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

The Ouvidoria Geral do Estado da Paraíba is the state government ombudsman office of Paraíba, Brazil, providing citizens and public servants a free, statutorily mandated channel to file complaints, suggestions, compliments, and information requests across state secretariats and the SUS health network via digital, telephone, in-person, and mobile service units.

Ownership category

akta.pro rank

Headquarters

HQ city

João Pessoa

HQ country

Brazil

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Government-funded public service: The Ouvidoria Geral operates as a free public service funded by the state government budget. No revenue is generated from citizens using the service.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels3 records

Core offering

The Ouvidoria Geral do Estado da Paraíba operates a state government ombudsman service that receives, processes, and routes citizen complaints (reclamações), denunciations (denúncias), suggestions (sugestões), compliments (elogios), and information requests regarding public services. The service is delivered free of charge to all citizens and public servants of Paraíba through an integrated omnichannel of a digital portal, toll-free hotline, in-person offices, written correspondence, a mobile itinerant unit, and a coordinated health-sector ombudsman network.

Product overview

The Ouvidoria Geral do Estado da Paraíba operates as a unified government feedback management system composed of multiple interconnected services. The core offerings include Ouvidoria Digital (online complaint submission portal) and Ouvidoria Simplifique (simplified feedback service), both integrated into the PBdocforms platform. Supporting these is the Ouvidoria Itinerante program, which extends services regionally. The system also encompasses a dedicated Rede de Ouvidorias da Saúde network for health sector complaints. Citizens can track their submissions through the Acompanhe sua Demanda service. The platform processes five main typologies: denúncia (complaint), reclamação (complaint), sugestão (suggestion), elogio (compliment), and informação (information request for health and security sectors).

Differentiator

Problem solved

Functional benefit

Products and services

• Ouvidoria Digital Online platform enabling citizens of Paraíba to file complaints (reclamações), denunciations (denúncias), suggestions (sugestões), compliments (elogios) and information requests about state public services through the PBdocforms portal; available 24/7 and free of charge.
• Ouvidoria Simplifique Simplified digital service channel on the PBdocforms platform that streamlines the submission and routing of citizen feedback about state public services, lowering friction for users who want to file suggestions or quick complaints.
• Acompanhe sua Demanda Online tracking system that allows citizens and public servants to monitor the status and progress of complaints, suggestions, denunciations, compliments and information requests they have submitted to the OGE.
• Rede de Ouvidorias da Saúde Coordinated network of more than 21 ombudsman offices across Paraíba's health system (SUS), including hospitals, health centers and regional health departments, dedicated to receiving and processing health-related complaints, patient-rights issues and information requests.
• 0800 Telephone Hotline (0800.021.2310) Toll-free voice channel that lets citizens and public servants across Paraíba submit complaints, suggestions and information requests by phone to the OGE.
• Ouvidoria Itinerante Mobile ombudsman service that travels to different regions of Paraíba to bring in-person complaint and feedback capabilities closer to citizens who cannot easily reach the fixed offices in João Pessoa or Campina Grande.
• In-Person Service at João Pessoa and Campina Grande Offices Walk-in ombudsman service delivered from physical offices in João Pessoa (Palácio dos Despachos, térreo) and Campina Grande, Monday to Friday 8:00–16:30, for citizens who prefer face-to-face filing of complaints and requests.

Quantifiable outcome

• 51,254 procedures handled in 2025, with 36.8% resolution rate indicating significant government responsiveness
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

14 partnerships are on record, tiered flagship, core and minor.

• Programa Federal de Fortalecimento das OuvidoriasflagshipStrategic or Co-development Partner · 16 March 2016Federal program for strengthening ombudsman offices. Term of adhesion committing OGE to federal standards and practices for ombudsman services.
• FOPO - Fórum Paraibano de OuvidoriascoreStrategic or Co-development Partner · 20 November 2012State-level coordination forum for ombudsman offices established to strengthen ombudsman services across Paraíba municipalities. FOPO promotes standardization and best practices among member ombudsman offices.
• Rede de Ouvidorias da SaúdecoreStrategic or Co-development PartnerNetwork of 21+ health ombudsman offices including hospitals, health centers, and regional health departments. Coordinates complaints handling across the state health system (SUS).
• LGPD Implementation - Lei Geral de Proteção de DadoscoreOthersDecree 41.238/2021 implements Brazil's General Data Protection Law in the state executive branch, establishing data protection standards for ombudsman operations.
• SES - Secretaria de Estado da SaúdecoreChannel Partner/ Reseller/ DistributorState Health Secretariat operates 21+ ombudsman offices in health facilities under OGE coordination, extending ombudsman services to healthcare users.
• CGE - Controladoria Geral do EstadocoreStrategic or Co-development PartnerState Comptroller General's Office works jointly with OGE on anti-corruption efforts, whistleblowing, and administrative oversight. Shared responsibility for government integrity.
• PBGÁS - Paraíba GásminorOthersState gas company integrated into the government service network.
• UEPB - Universidade Estadual da ParaíbaminorOthersState university partnership for academic research and training related to ombudsman services.
• DETRAN-PBminorOthersState transit department integrated into the government service complaint network.
• LACEN-PB - Laboratório Central do EstadominorOthersCentral state laboratory with dedicated ombudsman office for public health testing services.
• Hospital da Mulher D. Creuza PiresminorOthersSpecialized women's hospital with dedicated ombudsman service.
• Hospital de Clínicas de Campina GrandeminorOthersMajor regional hospital with dedicated ombudsman office.
• Ouvidoria da 6ª Gerência Regional de Saúde (Patos)minorOthersRegional health ombudsman office covering the Patos area.
• Ouvidoria da 7ª Gerência Regional de Saúde (Piancó)minorOthersRegional health ombudsman office covering the Piancó area.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Controladoria-Geral do Estado da Paraíba (CGE-PB): Paraíba state comptroller formally partnered with OGE (Portaria Conjunta 001/2025) on whistleblower protection and anti-corruption. Direct peer in oversight mandate and operating geography, with overlapping integrity responsibilities.
• Controladoria-Geral da União (CGU) - Ouvidoria-Geral da União: Brazil's federal ombudsman and integrity body, providing the national-level counterpart to the OGE. Directly comparable in mandate (citizen complaints, whistleblowing, government oversight) and regulatory role, but operating at federal scope.

Regional players

• Ouvidoria Geral do Estado do Rio de Janeiro: State-level ombudsman for Rio de Janeiro; offers the same citizen feedback and inter-agency referral functions as OGE-PB. Comparable in legal/administrative positioning within another Brazilian state executive.
• Ouvidoria-Geral do Município de São Paulo: Municipal-level ombudsman serving São Paulo city. Comparable in operating model (multi-channel citizen feedback, networked sub-ombudsmen), but at municipal rather than state jurisdiction.
• Ouvidoria Geral do Estado de São Paulo: State-level ombudsman for São Paulo performing the same function as OGE-PB (citizen complaints, suggestions, information requests). Comparable in mandate and channel design, but serving a much larger population in a different state.

Others

• Tribunal de Contas do Estado da Paraíba (TCE-PB): State-level public oversight body auditing government spending and contracts. Comparable as oversight institution and ad-hoc partner for integrity work, though with audit rather than citizen-complaint mandate.
• Defensoria Pública do Estado da Paraíba: Adjacent Paraíba state public-service institution providing legal assistance to citizens. Useful peer for institutional scale and citizen-service footprint, though its mandate (legal defense) differs from OGE's complaint-coordination role.
• PROCON-PB: State consumer protection agency handling citizen complaints against private providers. Adjacent function (consumer grievance handling) and partly overlapping with OGE's complaint scope on private-service issues.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/governo-da-para%C3%ADba

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Governo da Paraíba