平安健康

What 平安健康 does

Ping An Health (平安健康), operating under the brand 平安好医生 (Ping An Good Doctor), is a publicly listed (Hong Kong Stock Exchange, ticker 01833) internet healthcare platform and majority-owned subsidiary of Ping An Insurance (Group) Company of China. Founded in 2015 and IPO'd in 2018, the company is headquartered in the Qianhai Shenzhen-Hong Kong Cooperation Zone and provides online medical consultations, family doctor services, prescription and pharmacy services, and — more recently — home-based elderly care services. Its core product is the 平安好医生App (Ping An Good Doctor mobile app), which combines direct-to-consumer telemedicine access with licensed third-party drug and medical device e-commerce functionality.

The platform serves three primary client segments: the comprehensive financial client segment (综合金融端), which leverages Ping An Group's insurance, banking, securities, trust, and Lufax affiliates to bundle health services into financial products; the enterprise client segment (企业客户端), which sells corporate health benefits and employee wellness programs; and the individual consumer segment (个人客户端), which provides 24/7 online medical consultations and family doctor services. Revenue is generated across four streams: online medical consultation subscriptions, pharmaceutical e-commerce transaction fees, recurring corporate health solutions contracts, and subscription-style financial ecosystem integration revenue.

The company's competitive position is anchored by its regulatory portfolio — including medical device network trading, internet drug information service, drug network trading third-party platform, and value-added telecommunications licenses — and by structural integration with the Ping An financial ecosystem. Strategic initiatives in 2026 include a 'medicine-insurance-patient' (医药险患) partnership with Pfizer China and an expansion into home-based elderly care services, supported by CCTV media coverage. The company reported Q1 2026 net profit growth of 138% year-over-year, indicating a profitability inflection across its multi-segment platform.

Name

平安健康

Legal name

平安健康互联网股份有限公司

Website

https://pajk.cn

Company type

Public

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

Ping An Health (平安健康), operating as Ping An Good Doctor (平安好医生), is a Hong Kong Stock Exchange-listed internet healthcare platform and subsidiary of Ping An Insurance Group that provides online medical consultations, family doctor services, pharmaceutical e-commerce, and home-based elderly care across consumer, enterprise, and financial-ecosystem customer segments in China.

Ownership category

akta.pro rank

Product category

Internet Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (62419)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA), Home Health & In-Home Care Referral Marketplaces (HLALALAH), Care Navigation, Advocacy & Benefits Guidance Platforms (HLALADAJ)

Keywords

• Internet healthcare
• Online medical consultation
• Family doctor services
• Digital health platform
• Pharmaceutical e-commerce

Headquarters

HQ city

Shenzhen

HQ country

China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Online Medical Consultation Services: Revenue generated from online doctor consultations, prescription services, and health management subscriptions through the Ping An Good Doctor app platform
2. E-commerce/Pharmaceutical Sales: Online pharmacy and drug distribution services through the platform, operating as a licensed third-party medical device and drug online trading platform
3. Corporate Health Solutions: Enterprise health benefit packages and corporate wellness solutions sold to businesses (企业客户端)
4. Comprehensive Financial Integration: Health insurance and financial services integration (综合金融端), leveraging parent company Ping An's financial ecosystem

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

平安健康 operates an internet healthcare platform centered on the 平安好医生App (Ping An Good Doctor), providing 24/7 online medical consultations, AI-powered family doctor services, prescription and online pharmacy services, and home-based elderly care. The platform serves three client segments — 综合金融端 (comprehensive financial), 企业客户端 (enterprise), and 个人客户端 (individual consumers) — and also operates as a licensed third-party trading platform for drugs and medical devices.

Product overview

Ping An Health (平安健康/平安好医生) operates as a comprehensive internet healthcare platform under Ping An Group. The core offering is the 平安好医生App, which provides online medical consultation, family doctor services, and healthcare management across three client segments: comprehensive financial (综合金融端), enterprise (企业客户端), and individual (个人客户端). The platform integrates pharmaceutical, insurance, and patient services, with recent expansion into home-based elderly care services (居家养老服务).

Differentiator

Problem solved

Functional benefit

Products and services

• 平安好医生App (Ping An Good Doctor App) Mobile application providing internet healthcare services including online medical consultations, AI-powered family doctor services, prescription and pharmacy services, and integrated health-insurance offerings for individual users in China.
• Online Medical Consultation Services Online doctor consultation and prescription services delivered through the Ping An Good Doctor platform, available to individual consumers 24/7.
• 家庭医生 (Family Doctor Service) Subscription-based AI-powered family doctor service providing 24/7 online medical advice, personalized health management, and continuity-of-care for individual users and families.
• 居家养老服务 (Home-Based Elderly Care Services) Home-based elderly care service offering senior care and health management delivered to elderly users at home, recognized by CCTV as a quality benchmark for in-home senior care.
• 企业客户端 (Enterprise Health Solutions) Corporate health benefit packages and employee wellness solutions sold to businesses, including health insurance integration, employee wellness programs, and workplace health management.
• 综合金融端 (Comprehensive Financial Integration Services) Integrated health, insurance, and financial services bundle ('医药险患' / medicine-insurance-patient model) distributed to Ping An Group's financial customers, combining pharmaceutical, insurance, healthcare, and patient services.
• Drug and Medical Device Online Trading Platform Licensed third-party e-commerce platform enabling online sale of drugs and medical devices, supporting the platform's pharmacy and pharmaceutical distribution business.

Quantifiable outcome

• Q1 2026 net profit increased 138% year-over-year

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• 辉瑞中国 (Pfizer China)coreStrategic or Co-development Partner · 9 July 2026Ping An Health and Pfizer China formed a strategic partnership to create an integrated 'medicine-insurance-patient' (医药险患) service model. This collaboration aims to combine pharmaceutical expertise with healthcare services and insurance solutions, establishing a new benchmark for integrated healthcare ecosystem in China.

Scale indicators2 records

Recent moves3 records

Expansion highlights5 records

Emerging players

• GoodRx: US-based DTC platform combining telehealth consultations with prescription drug pricing/discounting. Comparable DTC telehealth-plus-pharmacy economic model to Ping An Good Doctor in a different regulatory environment.

Direct peers

• 1药网 / 111, Inc. (Yidu): Chinese online pharmacy and B2B drug distribution platform providing DTC prescriptions and pharmacy supply. Comparable online pharmacy and integrated digital healthcare model serving Chinese consumers and pharmacies.
• Tencent Health (腾讯健康): Tencent's digital health initiative integrated into WeChat, offering appointment booking, medical content, and online consultation partners. Competes for the same WeChat-anchored Chinese consumer traffic seeking online healthcare services.
• JD Health (京东健康): HKEX-listed (6618) online healthcare platform from JD.com offering DTC consultations, online pharmacy, and consumer healthcare. Directly comparable internet-healthcare business model and Chinese consumer market overlap with Ping An Good Doctor.
• Hao Daifu Online (好大夫在线): Major Chinese online doctor consultation platform connecting patients with physicians. Directly comparable consumer telehealth consultations across multiple specialties, competing on doctor network depth.
• WeDoctor (微医): Private Chinese internet healthcare platform offering online consultations, hospital appointment booking, and chronic-disease management. Comparable business model spanning consumer telehealth and provider-network services in China.
• Medlinker (医联): Chinese physician-focused platform combining online consultation tools, real-world research, and chronic-disease management. Comparable in connecting physicians to patients virtually and monetizing pharma-sponsored clinical services.
• Chunyu Doctor (春雨医生): Chinese mobile-health platform offering online consultations with physicians and self-service triage tools. Comparable DTC telehealth consultations targeting Chinese consumers via mobile-first delivery.
• Alibaba Health (阿里健康): HKEX-listed (0241) health-tech arm of Alibaba that operates an online pharmacy and telehealth platform serving Chinese consumers and merchants. Closest direct competitor in DTC online pharmacy and digital health consultations.
• Dingdang Health (叮当健康): HKEX-listed (9886) online pharmacy and rapid drug-delivery platform in China. Comparable online pharmacy and DTC drug e-commerce offering, competing for similar consumer prescription and OTC customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/%E5%B9%B3%E5%AE%89%E5%81%A5%E5%BA%B7

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 平安健康