Palace Gate Hotel & Resort Phnom Penh

What Palace Gate Hotel & Resort Phnom Penh does

Palace Gate Hotel & Resort Phnom Penh is a privately operated 5-star luxury hotel founded in 2017 and located at #44 Sothearos Boulevard in Phnom Penh, Cambodia, directly adjacent to the Royal Palace and within walking distance of the Sisowath Quay Riverside. The property is anchored by a restored 80-year-old French colonial villa—formerly the headquarters of the French colonial government in Cambodia—which now houses Mealea Restaurant and serves as the hotel's heritage centerpiece. The hotel operates 42 employees across 12+ room categories ranging from 32 sqm Apsara Deluxe rooms to a 95 sqm Palace Suite, supported by a saltwater swimming pool, fitness center with Mekong River views, spa facilities, and event/wedding venues.

The hotel generates revenue across five distinct streams: accommodation (per-night room rentals), food and beverage (Mealea Restaurant offering French fine dining and Royal Khmer cuisine, plus Organic Skybar, Orchid Bar, and Pool Bar), spa and wellness services (Camsense Spa, Salon By Annariya, foot massage), airport transfers to Techo International Airport (priced $35–$55 per vehicle), and event space rentals including three meeting rooms and wedding venues. Pricing is USD-based with a 7% service charge and 10% government tax applied to transfers; promotional offers include up to 15% Early Bird discounts and seasonal festive packages (Valentine's 6-course dinner, Christmas Eve/Day, New Year's Eve, Bastille Day). Distribution runs through the hotel's own booking engine at book-directonline.com, four major OTAs (Booking.com, Agoda, Trip.com, TripAdvisor), WhatsApp, phone, and walk-in reservations.

The property is operated by EHM (East Hotels and Resorts), Cambodia's regional hospitality operator. The technology stack is standard for an independent luxury hotel—a conventional property management system integrated with OTA platforms—with no disclosed proprietary systems, AI capabilities, or data infrastructure. Marketing relies on the hotel's website, social media channels (Facebook, YouTube, LinkedIn), OTA listings, and seasonal content marketing. The hotel maintains strong review velocity with over 10,000 reviews aggregated across platforms and ratings between 4.7 and 9.3, indicating an established position within Phnom Penh's competitive luxury segment.

Name

Palace Gate Hotel & Resort Phnom Penh

Legal name

Palace Gate Hotel & Resort by EHM

Website

https://palacegatepp.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Palace Gate Hotel & Resort by EHM is a 5-star luxury hotel in Phnom Penh, Cambodia, located adjacent to the Royal Palace. It serves leisure tourists, couples, and business travelers with 12+ room categories, French and Khmer fine dining, spa, and event venues.

Ownership category

akta.pro rank

Product category

Luxury Hotels

NAICS

Hotels (except Casino Hotels) and Motels (721110), Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Urban & Downtown Full-Service Hotels (THAGAAAA)

akta.pro secondary industries

Hotel & Resort Restaurants (THAFACAH), Hotel & Resort Convention Venues (Convention Hotels) (THAHAAAC), Resort Convention Hotels (THAGALAC)

Keywords

• Luxury hotel accommodation
• Fine dining services
• Spa wellness services
• Event venue rental
• Airport transfer services

Headquarters

HQ city

Phnom Penh

HQ country

Cambodia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Accommodation (Room Rentals): Primary revenue from hotel room rentals across 12+ room categories ranging from Apsara Deluxe Double (32 sqm) to Palace Suite (95 sqm). Rooms feature king-size or twin beds, Angkorian-inspired decor, and modern amenities. Revenue is generated on a per-night basis with variable pricing based on room category, season, and special offers.
2. Food & Beverage: Revenue from multiple dining outlets: Mealea Restaurant (French Fine Dining and Royal Khmer Cuisine in restored French colonial villa), Organic Skybar (rooftop bar), Orchid Bar (open-air patio bar opposite Royal Palace), and Pool Bar. Includes special event dining such as Valentine's 6-course dinner, Christmas Eve buffet, Christmas Day brunch and 5-course dinner, and New Year's Eve countdown dinner.
3. Spa & Wellness Services: Revenue from Camsense Spa treatments (blending ancient Asian healing techniques with organic ingredients), Salon by Annariya, and foot massage services. The spa offers head-to-toe pampering, combination spa packages, and personalized experiences for singles and couples.
4. Airport Transfer Services: Transportation services connecting to Techo International Airport (KTI) with three vehicle options: Car ($35++ for 1-2 people), Van ($45++ for 3-6 people), and Staria ($55++ for 3-6 people), all subject to 7% service charge and 10% government tax.
5. Event Spaces & Venues: Revenue from meeting spaces (Mealea 2 Room at 73.80 sqm, Majesty Room at 71 sqm, Lobby Meeting Room) and wedding/event venues including pre-wedding photography spaces and wedding reception spaces.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Palace Gate Hotel & Resort by EHM is a 5-star luxury hotel in Phnom Penh, Cambodia, offering 12 categories of rooms and suites (32 sqm to 95 sqm) blending Angkorian-inspired design with modern amenities. The hotel operates multiple dining venues (Mealea Restaurant serving French Fine Dining and Royal Khmer Cuisine, Organic Skybar, Orchid Bar, Pool Bar), wellness services (Camsense Spa, Salon By Annariya, foot massage), event venues for meetings and weddings, and airport transfer services to Techo International Airport.

Product overview

Palace Gate Hotel & Resort by EHM is a 5-star luxury hotel located in Phnom Penh, Cambodia, adjacent to the Royal Palace. The property features deluxe modern accommodation combined with traditional Angkorian design elements. The product portfolio includes 12 distinct room types spanning from Apsara Deluxe (32 sqm) to Palace Suite (95 sqm), five dining venues including Mealea Restaurant (French Fine Dining and Royal Khmer Cuisine in a restored French colonial villa), Organic Skybar (rooftop bar), Orchid Bar, and Pool Bar, wellness services including Camsense Spa, Salon By Annariya, and Foot Massage, recreational amenities such as a saltwater swimming pool and fitness center overlooking the Mekong River, meeting and event spaces including Mealea 2 Room, Majesty Room, and Lobby Meeting Room, airport transfer services, and special seasonal offers and festive event packages.

Differentiator

Problem solved

Functional benefit

Brands

• Camsense Spa: Spa providing unique treatments blending ancient Asian healing techniques with age-old beauty recipes featuring fresh, natural, quality ingredients.
• Mealea Restaurant
• Organic Skybar
• Salon By Annariya

Products and services

• Luxury Rooms and Suites A range of 12 luxuriously designed rooms and suites spanning 32 sqm to 95 sqm, with Angkorian-inspired décor, king-size or twin beds, modern amenities, and views of the Royal Palace, river, or pool. Targeted at leisure travelers, couples, families, and business travelers seeking high-end accommodation in central Phnom Penh.
• Mealea Restaurant Fine dining restaurant located in a restored 80-year-old French colonial building, offering French Fine Dining and Royal Khmer Cuisine with ingredients from the hotel's on-site organic garden. Targeted at hotel guests and outside diners seeking upscale dining in Phnom Penh.
• Organic Skybar Rooftop bar offering innovative cocktails, tapas, and panoramic views of the Royal Palace and sunset. Targeted at hotel guests and visitors looking for premium nightlife in Phnom Penh.
• Orchid Bar Open-air patio bar opposite the Royal Palace offering refreshments. Targeted at hotel guests and tourists seeking casual outdoor drinks with a palace view.
• Pool Bar Poolside bar offering chilled wines, beers, cocktails, tropical fresh juices, and light meals. Targeted at hotel guests relaxing by the pool.
• Camsense Spa Spa offering unique treatments blending ancient Asian healing techniques with age-old beauty recipes featuring fresh, natural, quality ingredients. Includes head-to-toe pampering, combination spa packages, and personalized experiences for singles and couples. Targeted at hotel guests and outside visitors seeking wellness and relaxation.
• Salon By Annariya Hair and beauty salon offering treatments blending ancient Asian healing techniques with age-old beauty recipes. Targeted at hotel guests and outside visitors seeking premium hair and beauty services.
• Foot Massage Luxury foot massage spa offering relaxation and improved circulation benefits. Targeted at hotel guests and outside visitors seeking focused lower-body relaxation.
• Airport Transfer Service Transportation service connecting guests to Techo International Airport (KTI) with three vehicle options: Car ($35++ for 1-2 people), Van ($45++ for 3-6 people), and Staria ($55++ for 3-6 people), all subject to 7% service charge and 10% government tax. Targeted at hotel guests arriving or departing Phnom Penh.
• Meeting Spaces (Mealea 2 Room, Majesty Room, Lobby Meeting Room) Three meeting venues including Mealea 2 Room (73.80 sqm, two bathrooms, sound systems, projectors, luxurious décor), Majesty Room (71 sqm, daylight meeting room on the first floor with coffee break area and pool view), and Lobby Meeting Room (modern room with top-of-the-line audiovisual equipment). Targeted at corporate clients, business travelers, and event organizers.
• Wedding Space Wedding venue for engagement ceremonies and wedding receptions with expert event planning and decoration. Targeted at couples and families planning weddings in Phnom Penh.
• Pre-wedding Space Venues for pre-wedding photoshoots with half-day and full-day shoot options, including complimentary F&B vouchers. Targeted at couples preparing for weddings.

Quantifiable outcome

• Rated 4.7/5 based on 1,200+ reviews (website)
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• InterContinental Phnom Penh: Full-service 5-star IHG-managed hotel in central Phnom Penh with multiple F&B outlets, pool, spa, and event venues. A direct competitor targeting the same leisure tourists, business travelers, and MICE customers in the same market.
• Banyan Tree Phnom Penh: Luxury 5-star resort hotel in Phnom Penh operated by Banyan Tree Group, with comparable amenities including signature spa, multiple F&B outlets, and event spaces. Targets the same high-end leisure and corporate travelers.
• Rosewood Phnom Penh: Ultra-luxury 5-star hotel located on the top floors of Vattanac Capital Tower in central Phnom Penh. Directly competes for the same luxury leisure and business travelers with comparable room count, F&B venues, spa, and event facilities in the same city.
• Hyatt Regency Phnom Penh: International 5-star hotel in Phnom Penh offering comparable upscale accommodations, dining outlets, meeting spaces, and amenities. Represents a new entrant competing for the same luxury leisure and corporate traveler segment as Palace Gate.
• Shangri-La Phnom Penh: International luxury 5-star hotel in Phnom Penh with extensive F&B, spa, fitness, and MICE offerings. A scaled direct competitor in the same premium tier and Phnom Penh location.
• Pavilion Hotel Phnom Penh: Independently operated upscale boutique hotel in central Phnom Penh with similar room count, restaurant, pool, and heritage aesthetic. Competes for the same mid-luxury traveler seeking authentic character accommodations.
• Sofitel Phnom Penh Phokeethra: Accor-operated luxury 5-star hotel in Phnom Penh with comparable amenities including multiple restaurants, spa, pool, and conference facilities. Directly competes for the same premium leisure and MICE segments in the same city.
• Raffles Hotel Le Royal: Iconic luxury heritage hotel in Phnom Penh operated by Accor, located in the city center with comparable 5-star positioning, multiple F&B outlets, spa services, and event spaces. Directly comparable as the most established competitor in the same luxury tier and geographic market.

Others

• EHM (East Hotels and Resorts) - Other Properties: The parent hospitality group operating Palace Gate Hotel, with additional hotel properties across Cambodia. Comparable as the same operating company, providing a reference for portfolio strategy and shared service platform economics.

Regional players

• Hotel Emporium Phnom Penh: Upscale boutique hotel in Phnom Penh offering refined accommodations, restaurant, and event spaces catering to premium leisure and business travelers in the same city. Comparable as a peer in the boutique-luxury segment.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@palacegatehotelresort3256
• Facebookfacebook.com/PalaceGateHotelPhnomPenh
• LinkedInlinkedin.com/company/palace-gate-hotel-phnom-penh

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Palace Gate Hotel & Resort Phnom Penh