QUest, Inc

What QUest, Inc does

QUEST, Inc. (legal name: Quality Employment Services and Training, Inc.) is a Pennsylvania-based nonprofit vocational rehabilitation and human services organization that has served individuals with developmental and intellectual disabilities since 1959 (originally as Lebanon County Workshop, Inc.; renamed in 1996). Headquartered at 704 Metro Drive in Lebanon, Pennsylvania, the organization operates from a single campus facility and serves roughly 41 employees focused on Lebanon County and surrounding areas. Its service portfolio comprises four coordinated programs: the Adult Training Program (ATF) for vocational and life-skills building, Supported Employment Services for job discovery and coaching, Small Group Employment Services for trade-specific skill development, and Home and Community Habilitation Services for one-to-one independent living support. Together these form a continuum from foundational skill-building through competitive integrated employment.

The organization does not operate proprietary technology platforms; service delivery is in-person and labor-intensive, conducted at its Adult Training Facility, at employer worksites, and in participants' homes and community settings. ACRE (Association of Community Rehabilitation Educators)-trained Employment Specialists provide supported employment coaching, and the organization maintains formal partnerships with local employers (including Giant and Musser's Market) to facilitate job placement. QUEST has progressively shifted its model from a sheltered workshop approach (closed in 2018) to community-integrated employment, reflecting alignment with the "Everyday Lives" self-determination framework.

QUEST generates revenue through Pennsylvania Medicaid waivers, state vocational rehabilitation agency contracts, county-level grants (notably a United Way of Lebanon County grant that enabled Supported Employment Services in 2013), and community donations via PayPal. Pricing is not publicly disclosed and there are no direct consumer fees. Its distribution model is direct community-based engagement, supplemented by referrals from social service agencies, healthcare providers, and family networks. The organization's competitive position rests on 60+ years of community-rooted relationships in Lebanon County, credentialed staff, and a coordinated four-service continuum rather than on technology, scale, or external capital.

Name

QUest, Inc

Legal name

Quality Employment Services and Training, Inc.

Website

https://paquest.com

Company type

Private

Founded year

1959

Operating status

Operating

Headcount range

11–50 employees

Short description

QUEST, Inc. is a Pennsylvania-based nonprofit, founded in 1959, providing vocational rehabilitation, supported employment, and life-skills services to individuals with developmental and intellectual disabilities across a four-program continuum in Lebanon County and surrounding areas.

Ownership category

akta.pro rank

Product category

Vocational Rehabilitation Services

NAICS

Vocational Rehabilitation Services (62431)

SIC

Services-Social Services (8300)

akta.pro primary industry

Vocational Evaluation & Career Assessment (Transition-Age) (EDAKANAC)

akta.pro secondary industry

Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

Keywords

• Vocational rehabilitation services
• Supported employment programs
• Disability services
• Life skills training
• Community integrated employment

Headquarters

HQ city

Lebanon

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Government Contracts and Grants: QUEST, Inc. operates as a nonprofit organization providing vocational rehabilitation services. The organization receives funding through government contracts, grants (such as the United Way of Lebanon County grant), and community donations to support programs for individuals with developmental and intellectual disabilities.
2. Social Service Reimbursements: Services are likely funded through Medicaid waivers, state vocational rehabilitation agencies, and other social service reimbursement mechanisms for disability services, though specific funding details are not explicitly disclosed on the website.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

QUEST, Inc. is a nonprofit vocational rehabilitation organization that provides vocational and life skills training, supported employment placement, small group employment, and home and community habilitation services to individuals with developmental and intellectual disabilities. Services are delivered through the Adult Training Facility, community-based employment specialists, and one-to-one in-home support, with a focus on self-determination, community integration, and competitive integrated employment.

Product overview

QUEST, Inc. is a vocational rehabilitation and human services organization offering a coordinated suite of programs for individuals with disabilities. The portfolio includes the Adult Training Program (ATF) for foundational vocational and life skills, Supported Employment Services for job placement and coaching, Small Group Employment Services for trade-specific skill development, and Home and Community Habilitation Services for independent living support. Together, these services form a continuum from skill-building through employment, all centered on community integration and self-determination.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Lower absenteeism and tardiness reported by employer partners
• +2 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• United Way of Lebanon CountycoreStrategic or Co-development Partner · 1 January 2013United Way of Lebanon County opened a grant to support individuals with disabilities in gaining competitive integrated employment with local businesses. This partnership enabled the launch of QUEST's Supported Employment Services in 2013.
• Local Businesses (Lebanon County)coreStrategic or Co-development PartnerQUEST partners with local businesses for community-based work assessments, job matching, and employment placement. Local employers benefit from pre-screened, reliable workers with disabilities and receive on-site training support from ACRE-trained Employment Specialists. The partnership recognizes the needs of the local economy and aligns training accordingly.

Scale indicators3 records

Recent moves8 records

Expansion highlights5 records

Regional players

• UCP Central PA (United Cerebral Palsy): UCP Central PA provides adult day programs, employment services, and community-based supports across central Pennsylvania. While its geographic footprint is broader than QUEST's, its supported employment and adult training programming is highly comparable to QUEST's core services.

Others

• HARC (Human Arc of the Chesapeake Region): HARC is a regional provider of services for individuals with intellectual and developmental disabilities, including adult day and community-based services. While geographically distinct, its programming mix is comparable and it serves as a useful external benchmark for community-integration service design.

Broad incumbents

• The Arc of Pennsylvania: The Arc is a statewide advocacy and direct-service organization serving Pennsylvanians with intellectual and developmental disabilities. It operates employment and community participation programs that overlap QUEST's Adult Training and Supported Employment services.
• Bancroft: Bancroft is a New Jersey-based nonprofit serving people with intellectual and developmental disabilities through residential, vocational, and day programs. Its Supported Employment services and person-centered planning approach closely parallel QUEST's individualized, self-determination-focused model.
• Community Options, Inc. Community Options is a national nonprofit providing supported employment, day habilitation, and residential services for people with intellectual and developmental disabilities. While broader in geographic reach, its service lines and funding model (Medicaid HCBS waivers, state VR contracts) closely mirror QUEST's operational structure.
• Goodwill Industries of Keystone Area: Goodwill of Keystone Area is the regional Goodwill affiliate serving central Pennsylvania, including Lebanon County. It provides adult day services, vocational training, community employment, and life-skills programs for people with disabilities — directly overlapping QUEST's services and serving the same employer and participant pool.
• Resources for Human Development (RHD): RHD is a large national human services nonprofit operating vocational, residential, and behavioral health programs across many states. Its disability services division operates federally funded supported employment programs that overlap with QUEST's vocational rehabilitation model.

Direct peers

• Penn-Mar Human Services: Penn-Mar is a Pennsylvania-based nonprofit providing community living, vocational, employment, and behavioral supports for adults with intellectual and developmental disabilities. Its Adult Day Programs and Supported Employment services overlap directly with QUEST's ATF, Supported Employment, and Small Group Employment offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/quest-inc-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QUest, Inc