Pengadilan Agama Serang

What Pengadilan Agama Serang does

Pengadilan Agama Serang (PA Serang) is a Class I A Religious Court (Pengadilan Agama Kelas I A) operating under the Indonesian Supreme Court (Mahkamah Agung RI) and supervised by Pengadilan Tinggi Agama Banten. Headquartered at Jl. KH. Abdul Hadi No. 29, Cipare, Serang, the court adjudicates Islamic family law matters—including divorce (cerai talak, cerai gugat), inheritance disputes, guardianship, marriage legalization (isbat nikah), child custody, polygamy permission, and marriage dispensation—for residents of Kota Serang and Kabupaten Serang in Banten Province. Its sole "customer base" is the general public of this jurisdiction, with free case services (prodeo) extended to indigent litigants.

The court's technology stack combines mandatory national Supreme Court systems (SIPP for case administration and tracking, E-Court for online filing and payment, SIWAS for oversight complaints, EAC for electronic divorce certificates) with proprietary innovations: SIMPEL PAS, an Android mobile application for online queue management; GO-SPPA, a JNE-integrated home delivery service for authenticated divorce certificates; VALIDASI AC for divorce certificate verification; and SIPANDU for integrated marriage registration. Distribution channels include walk-in counter service, online E-Court self-filing, Sidang Terpadu (integrated sessions with KUA and Dukcapil at sub-district level), and Sidang Keliling (mobile court sessions in remote areas).

The business model is government-funded: PA Serang receives annual budget allocations through DIPA under the state budget (APBN), with 2026 DIPA 01 personnel allocation of Rp 10,101,535,000 plus Rp 1,880,910,000 for goods and Rp 5,000,000 for capital, plus DIPA 04 operational budget of Rp 472,170,000. Litigation fees (panjar biaya perkara) are transactional deposits returned to parties after case completion and are not retained as revenue. The court has approximately 20 employees and operates as a non-commercial public institution.

Name

Pengadilan Agama Serang

Legal name

Pengadilan Agama Serang

Website

https://pa-serang.go.id

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Pengadilan Agama Serang is a Class I A Indonesian Religious Court under the Supreme Court, adjudicating Islamic family law matters (divorce, inheritance, marriage registration, guardianship) for residents of Kota Serang and Kabupaten Serang, Banten.

Ownership category

akta.pro rank

Product category

Religious Court Services

NAICS

Courts (92211), Courts (922110)

akta.pro primary industry

Court Services & Operations (Clerks, Records, Jury, Interpreters) (BPAIAFAH)

Keywords

• Religious court services
• Islamic family law
• Divorce proceedings
• Marriage legalization
• Inheritance adjudication

Headquarters

HQ city

Serang

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Budget (APBN/DIPA): As a government institution under the Supreme Court (Mahkamah Agung RI), PA Serang is funded through the State Budget (APBN). The court receives DIPA (Daftar Isian Pelaksanaan Anggaran) allocations covering personnel salaries (DIPA 01) and operational/contractual expenses (DIPA 04). For 2026: DIPA 01 pagu of Rp 10,101,535,000 (personnel) + Rp 1,880,910,000 (goods) + Rp 5,000,000 (capital); DIPA 04 pagu of Rp 472,170,000.
2. Court Fees (Panjar Biaya Perkara): Litigants pay court fees (panjar biaya perkara) for case registration, which are deposited and used to cover case expenses. Remaining balances are returned to parties after case completion. Fee schedules are published on the website under Panjar Biaya Perkara.
3. Free Case Service (Prodeo): The court provides free case services for qualifying indigent litigants (perkara prodeo) as mandated by law, funded through the state budget.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Pengadilan Agama Serang is a Class I A Religious Court under the Supreme Court of Indonesia that adjudicates Islamic family law matters including divorce (cerai talak, cerai gugat), marriage legalization (isbat nikah), inheritance disputes (waris), guardianship (perwalian), child custody (hadhanah), polygamy permission (izin poligami), marriage dispensation (dispensasi nikah), and joint property division (harta bersama) for residents of Kota Serang and Kabupaten Serang. The court delivers services through in-person counter service, digital platforms (E-Court, SIPP, SIMPEL PAS app), mobile court programs (Sidang Terpadu, Sidang Keliling), and document delivery via JNE courier integration (GO-SPPA).

Product overview

Pengadilan Agama Serang operates as a Class I A religious court under Indonesia's Supreme Court, providing digital services through an integrated portal and interconnected modules. The core infrastructure consists of SIPP (case administration and search), E-Court (online filing), and SIWAS (oversight/reporting), which are national Supreme Court systems the court participates in. These are complemented by PA Serang's own digital innovations: SIMPEL PAS, an Android mobile application providing online queuing and mobile access; GO-SPPA, a JNE-integrated home delivery service for authenticated divorce certificates; and VALIDASI AC for divorce certificate verification. Supporting modules include Direktori Putusan (public judgment directory), Gugatan Mandiri (self-filing), Delegasi Panggilan (summons delegation), EAC (electronic divorce certificates), Antrian Online (online queue), Zona Integritas (anti-corruption zone), and APM (quality accreditation). The court also utilizes Google Workspace tools and WhatsApp for digital service delivery.

Differentiator

Problem solved

Functional benefit

Brands

• SIMPEL PAS: Mobile-based Android application for online queue/appointment system for court services
• GO-SPPA
• SIPANDU
• PAS Symphoni

Products and services

• SIPP (Sistem Informasi Penelusuran Perkara) A case administration and information system used internally by the court and externally by the public to search case data including hearing schedules and verdicts for cases filed at PA Serang.
• E-Court Mahkamah Agung A Supreme Court electronic case filing platform enabling online case registration, fee estimation, payment, and summons for hearings conducted online for religious court cases at PA Serang.
• SIMPEL PAS (Sistem Informasi Mudah Pelayanan Pengadilan Agama Serang) An Android-based mobile application enabling the public and justice seekers to access PA Serang services via smartphone, including online queue management for court visits.
• GO-SPPA (GO Surat Penerbitan Pengadilan Agama) A document delivery service developed by PA Serang in partnership with JNE, enabling authenticated divorce certificate (Akta Cerai) delivery to parties' homes without needing to visit the court.
• SIWAS (Sistem Pengawasan) A supervision system provided by the Supreme Court's Oversight Body (Badan Pengawasan MA RI) for reporting alleged violations occurring within the Supreme Court or its subordinate judiciary, including PA Serang.
• EAC (Elektronik Akta Cerai) An electronic divorce certificate application issued by the Supreme Court for digitally retrieving divorce certificates issued by the court.
• VALIDASI AC (Aktifikasi Cerai) A divorce certificate validation application enabling parties and the public to verify the authenticity of divorce certificates issued by PA Serang.
• Gugatan Mandiri (E-Gugatan) A self-filing platform allowing parties to independently prepare and submit lawsuits or applications at PA Serang without needing a legal representative.
• Direktori Putusan PA Serang A web-based information system publishing PA Serang court decisions for public access and transparency.
• Delegasi Panggilan A SIPP-based module providing information on delegation of court summons assistance for parties outside the court's jurisdiction.

Quantifiable outcome

• Customer Satisfaction Index (IKM) of 4.00 (Very Good category) for Q2 2026
• +4 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

20 partnerships are on record, tiered minor and core.

• Yayasan Lembaga Bantuan Hukum Keadilan & Kedaulatan RakyatminorStrategic or Co-development Partner · 1 January 2026Partnership with a legal aid foundation to support Posbakum (Pos Bantuan Hukum) services, providing legal representation for indigent litigants.
• Radio Republik Indonesia Banten (RRI Banten)minorStrategic or Co-development Partner · 1 January 2023Cooperation with the state radio broadcaster for public education and dissemination of information about court services and legal awareness programs.
• Bank Syariah KCP Serang A. YaniminorStrategic or Co-development Partner · 1 January 2023Cooperation with a Sharia Bank branch for potential financial services related to court operations, fee payments, or financial administration.
• Pemerintah Kabupaten SerangcoreStrategic or Co-development Partner · 1 January 2022Nota Kesepahaman (MoU) with the Serang Regency Government for broad-based cooperation in public service delivery, including integrated court sessions (Sidang Terpadu) and administrative support.
• Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kabupaten SerangminorStrategic or Co-development Partner · 1 January 2022Cooperation with the regional civil service agency for human resource development and training activities.
• Dinas Kesehatan Kabupaten SerangminorStrategic or Co-development Partner · 1 January 2022Cooperation for health-related matters potentially including drug testing (tes urine narkotika) of court personnel as part of anti-corruption and institutional integrity programs.
• Dinas Pendidikan dan Kebudayaan Kabupaten SerangminorStrategic or Co-development Partner · 1 January 2022Cooperation for educational and cultural development activities.
• Universitas Islam Negeri Sultan Maulana Hasanudin Banten (UIN SMH Banten)minorStrategic or Co-development Partner · 1 January 2021Cooperation with the State Islamic University for student internships (PPL - Praktikum Profesi Lapangan). 78 students conducted PPL at PA Serang in June 2024. Also supports academic research and legal education.
• Kementerian Agama Kota SerangcoreStrategic or Co-development Partner · 1 January 2021Cooperation with the Kota Serang Religious Affairs Office for integrated service delivery and administrative coordination on religious marriage matters.
• Kepolisian Resor CilegonminorStrategic or Co-development Partner · 1 January 2021Cooperation with Cilegon District Police for inter-agency coordination on legal matters and law enforcement support.
• Kepolisian Resor Serang KotaminorStrategic or Co-development Partner · 1 January 2021Cooperation with Serang Kota District Police for coordination on legal matters within the city jurisdiction.
• Komisi Pemilihan Umum Kabupaten Serang (KPU Kab. Serang)minorStrategic or Co-development Partner · 1 January 2021Cooperation with the local election commission for voter registration activities and civic education coordination.
• Dinas Keluarga Berencana Pemberdayaan Perempuan dan Perlindungan Anak Kabupaten Serang (DKBP3A)coreStrategic or Co-development Partner · 1 January 2021Cooperation on protection of women's and children's rights post-divorce. Part of the Jaminan Pemenuhan Hak-hak Perempuan dan Anak Pasca Perceraian (guarantee of rights for women and children after divorce) program, with ongoing evaluation activities.
• PT POS Indonesia (Pos Indonesia)minorStrategic or Co-development Partner · 1 January 2020Cooperation for postal and document delivery services. Collaboration renewed in 2021. PT POS Indonesia provides logistics support for delivering court documents to litigants in the PA Serang jurisdiction.
• Kepolisian Resor Serang (Polres Serang)minorStrategic or Co-development Partner · 1 January 2020Cooperation with the Serang District Police for law enforcement coordination. Renewed in 2021. Supports court security and inter-agency coordination on legal matters.
• Kementerian Agama Kabupaten SerangcoreStrategic or Co-development Partner · 1 January 2020Cooperation with the Religious Affairs Office for integrated services including Isbat Nikah (marriage legalization). Joint service programs bring together court, KUA, and Dukcapil for one-stop service delivery.
• Dinas Kependudukan dan Catatan Sipil Kabupaten Serang (Dukcapil)coreStrategic or Co-development Partner · 1 January 2020Cooperation with the Population and Civil Registration Office for integrated services. Allows court litigants to simultaneously obtain marriage documentation from KUA and civil documents (KK, Akta Kelahiran) from Dukcapil during Sidang Terpadu sessions.
• Yayasan Lembaga Bantuan Hukum Pena Keadilan Nusantara (YLBHPKN)minorStrategic or Co-development Partner · 1 January 2020Partnership with legal aid foundation to support Pos Bantuan Hukum (Posbakum) services, providing free legal assistance to qualifying litigants.
• PT Tiki Jalur Nugraha Ekakurir (JNE) - GO-SPPAcoreChannel Partner/ Reseller/ Distributor · 1 January 2020Partnership for the GO-SPPA innovation, where JNE delivers court products (Akta Cerai/Divorce Certificates) to litigants. The court coordinates with JNE couriers who collect documents from the court and deliver them to parties' addresses. WhatsApp contact: +6281225164116.
• Institut Agama Islam Banten (IAIB)minorStrategic or Co-development Partner · 1 January 2016Cooperation agreement between PA Serang and Institut Agama Islam Banten for academic collaboration, potentially including student internships (praktikum), research, and legal education support.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Pengadilan Agama Tangerang: Class I A religious court serving Tangerang, Banten — adjacent jurisdiction to PA Serang. Operates the same religious-court mandate under PTA Banten, sharing appellate supervision and competing for similar digital-innovation visibility within the same PTA jurisdiction.
• Pengadilan Agama Surabaya: Class I A religious court in Surabaya, East Java. Comparable as a major first-instance religious court handling high-volume family-law caseloads with similar digital service infrastructure and equivalent standing in its respective PTA jurisdiction.
• Pengadilan Agama Jakarta Pusat: Class I A religious court serving central Jakarta. Operates as a first-instance Islamic family law court under the same Mahkamah Agung framework, with similar digital service portfolio (E-Court, SIPP, E-Summons) and comparable caseload scope to PA Serang.
• Pengadilan Agama Depok: Religious court in Depok, West Java. Comparable as a first-instance Islamic family law court with similar digital service channels (E-Court, online queue) and similar role in marriage legalization and family dispute resolution.
• Pengadilan Agama Bogor: Class I A religious court in Bogor, West Java. Comparable as a similarly classified first-instance religious court under PTA Bandung, with parallel digital service offerings and similar mandate for Islamic family law adjudication.
• Pengadilan Agama Bekasi: Class I A religious court in West Java's largest industrial area. Directly comparable as a high-volume first-instance religious court handling divorce, inheritance, and isbat nikah cases with similar digital infrastructure (E-Court, SIPP) and similar operational scale.

Broad incumbents

• Badan Peradilan Agama Mahkamah Agung RI: Directorate General of Religious Courts within the Supreme Court, which directly oversees all Pengadilan Agama including PA Serang. Operates shared platforms (E-Court, Gugatan Mandiri, VALIDASI AC) and issues the regulations that shape PA Serang's service delivery model.
• Mahkamah Agung Republik Indonesia: The Supreme Court of Indonesia, which supervises PA Serang and operates the national E-Court, SIPP, SIWAS, EAC, and Direktori Putusan platforms. While not a direct peer, it sets policy, technology standards, and budget allocations that shape every Pengadilan Agama's operating environment.
• Pengadilan Tinggi Agama Banten: Appellate-level religious court supervising PA Serang under the Supreme Court of Indonesia. Directly comparable as a religious court in the same geography but operates at a higher appellate tier with broader supervisory and cassation responsibilities.

Regional players

• Pengadilan Negeri Serang: General-jurisdiction district court co-located with PA Serang in Serang. Operates in the same geography handling non-religious civil and criminal matters, making it a structural peer for jurisdictional workload comparison rather than direct competition.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/pengadilanagamaserang
• LinkedInlinkedin.com/company/pengadilan-agama-serang

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pengadilan Agama Serang