Pathway Project Lichfield

What Pathway Project Lichfield does

Pathway Project Lichfield (legal name: The Pathway Project) is a registered charity in England (Charity Number 1005976, Company Number 2635912) founded in 1989 and headquartered at the Hope Centre, Lichfield, with operations across Lichfield and Tamworth in Staffordshire. The organization provides domestic abuse and sexual violence support services to adults, young people, and children, including a 24-hour confidential helpline, two refuge locations in the Midlands, outreach support, children's services, counselling, group sessions, a specialist sexual violence service (Survive), and educational workshops. The charity is staffed by a CEO, COO, and department leads (Refuge Manager, Finance Manager, Volunteer and Training Manager) under a Board of Trustees, with 22 employees overall.

The underlying technology is not a software product — the core function is human-delivered casework, crisis intervention, and supported accommodation. The charity operates a standard WordPress website, a small e-commerce shop for awareness merchandise (badges, bracelets, word stones, necklaces, tote bags, mugs), and an online donation platform (Enthuse/JustGiving). Revenue is derived from four streams: institutional grants and funding (Staffordshire County Council, National Lottery Community Fund, HSBC), individual donations, merchandise sales (£3-£16 unit pricing), and ticketed charity events such as the Annual Charity Ball and the Tri-Wellbeing Conference. Services are delivered free of charge to survivors.

The operating model is partnership-heavy: core service delivery is anchored by local authority and lottery funding, while awareness and fundraising leverage relationships with Lichfield Radio, Uttoxeter Race Course, Refuge in Literacy, Staffordshire Women's Aid, SARAC, and local schools. The charity reports 25,000 people helped over 35 years, 5,814 support hours and 3,500 helpline calls in the most recent year. No equity funding, M&A activity, or commercial revenue lines exist; the entity is an independent non-profit with no parent company.

Name

Pathway Project Lichfield

Legal name

The Pathway Project

Website

https://pathway-project.co.uk

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Pathway Project Lichfield is a registered charity providing domestic abuse and sexual violence support services — including a 24-hour helpline, refuge accommodation, outreach, counselling, and children's services — to adult and child survivors across Staffordshire, England.

Ownership category

akta.pro rank

Product category

Domestic Abuse Support Services

NAICS

Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

Keywords

• Domestic abuse support
• Refuge accommodation
• Sexual violence services
• Counselling services
• Helpline support

Headquarters

HQ city

Lichfield

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Donations: The organization accepts donations through its website (Enthuse platform) and various fundraising activities to support its domestic abuse services.
2. Merchandise Sales: The organization operates an e-commerce shop selling items including word stones, badges, bracelets, keyrings, necklaces, and tote bags with prices ranging from £3 to £16.
3. Charity Events: Annual fundraising events including the Pathway Project Annual Charity Ball generate revenue through ticket sales. The 2026 Masquerade Ball offers a set menu dinner with entertainment.
4. Charitable Grants and Funding: The organization receives funding from supporters including Staffordshire County Council, National Lottery Community Fund, and other institutional funders.

Pricing tiers

Distribution channels5 records

Marketing channels8 records

Core offering

Pathway Project is a registered charity providing domestic and sexual abuse support services to adults, young people, and children in Staffordshire. Its core offerings include a 24-hour confidential helpline, two confidential refuge sites for emergency accommodation, community outreach, one-to-one counselling, children's therapeutic services, peer support groups, specialist sexual violence support (Survive), and educational workshops across local schools and community groups.

Product overview

Pathway Project is a single-service charity organization offering a comprehensive portfolio of domestic abuse support services rather than a technology product. The core services include a 24-hour confidential helpline, refuge accommodation, outreach support, children's services, counselling, group sessions, and specialist sexual violence support (Survive). The organization also provides educational workshops and community awareness programs. Additionally, Pathway Project operates a merchandise shop selling awareness items like badges, bracelets, and word stones for fundraising purposes, and hosts annual events including a charity ball. The organization runs collaborative initiatives such as the Tri-Wellbeing Conference with partner charities and literacy programs supporting families in refuge.

Differentiator

Problem solved

Functional benefit

Products and services

• 24 Hour Helpline A confidential 24-hour telephone helpline (01543 676800) providing information, listening support, and referrals to domestic abuse services. Staff and volunteers are trained in domestic abuse awareness, and the helpline can be called anonymously.
• Refuge Services Safe emergency accommodation in two confidential locations across the Midlands for adults and children fleeing domestic abuse. Delivered as part of Pathway Project's core crisis response.
• Outreach Services Community-based support services helping individuals affected by domestic abuse access resources, safety planning, and external services across Lichfield and Tamworth.
• Children's Services Specialized support for children who have experienced or witnessed domestic abuse, including therapeutic interventions and age-appropriate assistance delivered alongside survivors and their families.
• Counselling Professional counselling services for individuals affected by domestic abuse to support emotional healing and recovery.
• Groups Facilitated group sessions providing peer support and shared experiences for domestic abuse survivors.
• Survive Specialist service supporting individuals who have experienced sexual violence in addition to domestic abuse.
• Educational Workshops Awareness and education programmes on domestic abuse topics for community groups, schools, and partner organizations.
• Referral Service Pathway for professionals and individuals to make referrals to access Pathway Project services.
• Merchandise Shop Online shop selling awareness merchandise including badges, bracelets, word stones, key rings, necklaces, and tote bags to support fundraising. Items priced from £3 to £16.
• Annual Charity Ball Annual black-tie fundraising event with entertainment, raffle, and dinner. The 2026 ball theme is 'Unmasking the Truth' with ticket sales via Zeffy.

Quantifiable outcome

• 25,000 people helped over 35 years of operation
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered minor, core and flagship.

• Uttoxeter Race CourseminorOthers · 3 March 2026Venue partner for the Tri-Wellbeing Day conference hosted by three leading specialist charities.
• Staffordshire County CouncilcoreStrategic or Co-development PartnerLocal government partner providing funding and institutional support to Pathway Project's domestic abuse services across Staffordshire.
• Lichfield RadioflagshipGTM or Marketing PartnerLocal radio station that championed the beer mat awareness campaign and took the campaign to the FIFA World Cup in the USA, helping spread the domestic abuse awareness message globally from Lichfield and Tamworth.
• Staffordshire Women's AidflagshipStrategic or Co-development PartnerPartner organization in the Tri-Wellbeing Day conference, collaborating with Pathway Project and SARAC to deliver staff wellbeing support for frontline domestic abuse and sexual violence workers.
• SARACflagshipStrategic or Co-development PartnerPartner organization in the Tri-Wellbeing Day conference, collaborating with Pathway Project and Staffordshire Women's Aid to support the wellbeing of staff across domestic abuse and sexual violence services in Staffordshire.
• Refuge in LiteracycoreStrategic or Co-development PartnerNational charity that provides tools to support women in refuge to encourage reading with their children from birth, partnered with Pathway Project and local Soroptimists to deliver the refuge literacy project.
• Local SoroptimistscoreStrategic or Co-development PartnerLocal Soroptimist volunteers provided one-to-one support to women in refuge to build confidence using Refuge in Literacy tools, helping children improve their reading ages.
• Tamworth and Lichfield SchoolsminorStrategic or Co-development PartnerSchools and community groups that participated in the beer mat design competition for the World Cup domestic abuse awareness campaign.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• ManKind Initiative: UK charity supporting male victims of domestic abuse via a helpline and information services. Comparable in mission and helpline-based delivery, and directly relevant given Pathway's documented support of male survivors such as service user Clive.
• Karma Nirvana: UK charity supporting victims of honour-based abuse and forced marriage. Comparable as a specialist UK domestic abuse charity delivering helpline, advocacy, and casework support to vulnerable survivors.

Broad incumbents

• SafeLives: UK charity focused on ending domestic abuse through training, resources, and accreditation for frontline services. Comparable as a domestic abuse sector specialist organisation supporting frontline DA practitioners and accredited services across the UK.
• Refuge: National UK charity operating the National Domestic Abuse Helpline and a national network of refuges. Comparable to Pathway as a domestic abuse service provider with helpline and refuge infrastructure, but operating at national scale rather than regional.
• Respect: UK charity running the Respect Phoneline for perpetrators and concerned others, alongside accreditation for domestic abuse perpetrator programmes. Comparable as a domestic abuse specialist organisation with helpline and frontline service focus.
• National Domestic Abuse Helpline: Free 24-hour helpline for anyone experiencing domestic abuse in the UK, run by Refuge. Directly comparable service model to Pathway's 24-hour helpline and serves overlapping survivor population, though at national scale.
• Women's Aid Federation of England: Federation of over 180 domestic abuse service organisations across England. Directly comparable mission and service mix (helpline, refuge, outreach, counselling) and is a named partner of Pathway via Staffordshire Women's Aid and the Tri-Wellbeing Conference.

Direct peers

• SARAC (Sexual Assault Referral Centre, Staffordshire): Partner charity in the Tri-Wellbeing Conference supporting frontline staff in domestic abuse and sexual violence services in Staffordshire. Comparable service-mission focus on abuse survivors in the same catchment area.
• Staffordshire Women's Aid: Same-region domestic abuse charity with overlapping service portfolio and co-delivery partner on the Tri-Wellbeing Conference. Most directly comparable peer given shared geography, funder base, and survivor population in Staffordshire.

Regional players

• Galop: UK charity providing domestic abuse support specifically for LGBT+ people. Comparable in service model (helpline, advocacy, refuge referrals) but focused on a distinct demographic niche that Pathway does not primarily target.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/PathwayGB
• Facebookfacebook.com/pathwayprojectlichfield
• Instagraminstagram.com/pathwayprojectlichfield
• LinkedInlinkedin.com/company/the-staffordshire-pathway-project

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pathway Project Lichfield