Toronto Water
Toronto Water is a City of Toronto municipal department operating web-based portals for property tax lookup, utility account management, eBilling, and pre-authorized payment enrollment serving Toronto property owners and residents.
- Company typePublic
- Founded-
- Headquarters—
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Toronto Water does
Toronto Water is a department of the City of Toronto municipal government, headquartered in Scarborough, Ontario, Canada. It provides water, property tax, and utility billing services to Toronto property owners and residents through a set of web-based self-service portals. The platform's core technology is an online payment and account-management system that supports Property Tax Lookup, Utility Account Lookup, eBilling, and Pre-Authorized Payment Enrollment, with direct integration to the City's municipal billing infrastructure.
The service enables property owners to view tax and utility account status, retrieve prior billing and payment history, enroll in electronic billing, and set up automatic bank-account withdrawals that execute on each bill's due date. In 2025, the City migrated users off the legacy MyToronto Pay service onto the consolidated City-owned portal, with eBilling customers automatically re-enrolled and continuing to receive notifications from [email protected]. The portal supports per-property enrollment for owners of multiple properties and excludes accounts already enrolled or registered with a mortgage company handling tax payments.
The business model is non-commercial: Toronto Water is a municipal government service funded through property taxation and utility rate revenue, not a revenue-generating enterprise. Go-to-market is exclusively through the City of Toronto's official website (toronto.ca), the 311 contact channel, social sharing on Facebook, X, and LinkedIn, and in-person payment counters at City Hall and civic centres. The customer base is structurally limited to individuals and entities with property tax or utility obligations within the City of Toronto, with no diversification across geographies, verticals, or segments.
Toronto Water firmographics
Firmographics- Name
- Toronto Water
- Legal name
- City of Toronto
- Website
- https://pay.toronto.ca
- Company type
- Public
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Toronto Water is a City of Toronto municipal department operating web-based portals for property tax lookup, utility account management, eBilling, and pre-authorized payment enrollment serving Toronto property owners and residents.
- Ownership category
- akta.pro rank
Toronto Water industry classification
Industry- Product category
- Municipal Tax and Utility Payment Services
- NAICS
- Water Supply and Irrigation Systems (22131)
- SIC
- Water Supply (4941)
- akta.pro primary industry
- Water Supply & Wastewater Utilities Administration (BPAIACAG)
- akta.pro secondary industry
- Customer Billing & Revenue Management (rate configuration, billing, adjustments, revenue assurance) (EUANAIAC)
Keywords
Toronto Water business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Others
Distribution channels2 records
Marketing channels3 records
Toronto Water product offering
Product offeringCore offering
Toronto Water operates the City of Toronto's municipal billing and payment portal, allowing property owners to look up property tax and utility account information, enroll in automatic pre-authorized bank withdrawals on the due date, and receive electronic bills via eBilling. The service replaces the former MyToronto Pay system and supports multiple properties through individual per-account enrollment.
Product overview
Toronto Water (City of Toronto) operates a unified municipal services portal providing water, property tax, and utility management. The core offerings include Property Tax Lookup, Utility Account Lookup, eBilling, and Pre-Authorized Payment Enrollment tools. Property owners access these through web-based portals to view bills, check account status, enroll in automatic payments, and manage multiple properties individually. The system replaced the former MyToronto Pay service, with automatic migration of eBilling customers to the City's eBilling platform.
Differentiator
Problem solved
Functional benefit
Products and services
- Pre-Authorized Payment Enrollment
Companies that use Toronto Water
Customer profileSegments1 record
Ideal customer profiles1 record
Toronto Water technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Toronto Water partnerships and signals
Strategic signalRecent moves4 records
Expansion highlights3 records
Toronto Water competitors and assessment
Company assessmentBroad incumbents
- Thames Water: Major UK water utility serving 15 million customers across London and the Thames Valley; comparable as a large-scale regulated water utility with billing, customer account management, and digital payment services.
- NYC Environmental Protection (DEP): New York City's municipal water and wastewater authority serving 8+ million residents; comparable as a much larger municipal water utility with billing, payment, and customer portal services.
Direct peers
- City of Ottawa Water Services: Municipal water utility serving Ottawa residents with utility billing, payment portals, and customer account lookup tools; comparable in municipal water utility and digital billing operations.
- Region of Peel - Water and Wastewater: Regional water and wastewater utility serving Mississauga, Brampton, and Caledon in the Greater Toronto Area; comparable as a municipal utility with billing portals and customer account management for residential properties.
- City of Vancouver - Water, Sewer & Stormwater: Municipal water utility serving Vancouver residents with billing, payment, and account management services; closely comparable in scope and customer-facing digital services to Toronto Water.
- Metro Vancouver Water Services: Regional water utility supplying treated drinking water to 17 municipalities in British Columbia; directly comparable as a multi-municipality water provider with billing and customer management operations.
- Paymentus Corporation: Provider of electronic bill payment and presentment platforms for utility and municipal customers; directly comparable technology peer delivering pre-authorized payments, eBilling, and account lookup functionality for water and tax clients.
- EPCOR Utilities: Canadian municipal water and wastewater utility serving Edmonton and surrounding Alberta communities; comparable as another municipally-owned water utility operating billing, payment, and customer service functions at scale.
- City of Calgary Water Services: Municipal water and wastewater utility serving Calgary with utility billing, online account access, and pre-authorized payment options; structurally similar to Toronto Water's online services.
Emerging players
- InvoiceCloud: Cloud-based electronic bill presentment and payment platform serving utility and municipal markets; comparable as a specialized billing/EBPP vendor competing in the same utility billing software category.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Toronto Water social profiles
Digital presenceToronto Water financial estimates
Financial estimateRevenue estimate
Valuation estimate
Toronto Water leadership team
Management profileNumber of profiles
Toronto Water funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Toronto Water M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Toronto Water
What does Toronto Water do?
Toronto Water operates the City of Toronto's municipal billing and payment portal, allowing property owners to look up property tax and utility account information, enroll in automatic pre-authorized bank withdrawals on the due date, and receive electronic bills via eBilling. The service replaces the former MyToronto Pay system and supports multiple properties through individual per-account enrollment.
Is Toronto Water a public or private company?
Toronto Water is a public company. It is classified as state government owned and is currently operating.
When was Toronto Water founded?
Toronto Water was founded in -1. It employs 11 to 50 people.
Who are Toronto Water's main competitors?
Broad incumbents on record are Thames Water and NYC Environmental Protection (DEP). Direct peers are City of Ottawa Water Services, Region of Peel - Water and Wastewater, City of Vancouver - Water, Sewer & Stormwater, Metro Vancouver Water Services, Paymentus Corporation, EPCOR Utilities and City of Calgary Water Services. InvoiceCloud is listed as an emerging player.
Does Toronto Water have an API?
No public API is recorded for Toronto Water.
What industry is Toronto Water in?
Toronto Water's product category is Municipal Tax and Utility Payment Services. Its primary akta.pro industry code is BPAIACAG, Water Supply & Wastewater Utilities Administration, with a secondary code of EUANAIAC, Customer Billing & Revenue Management (rate configuration, billing, adjustments, revenue assurance). Its NAICS code is 22131 and its SIC code is 4941.