Paymentus
- Company typePublic
- Founded2004
- HeadquartersCharlotte, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Paymentus does
Paymentus is a cloud-based billing and payment technology provider that operates a unified platform for enterprise billers and service providers across 14 verticals including insurance, utilities, government, telecom, healthcare, property management, higher education, banking/fintech, and consumer finance. Founded in 2004 and headquartered in Charlotte, North Carolina, the company went public on the NYSE under ticker PAY in 2021 and reached $1.196 billion in revenue in 2025, its first year above $1 billion.
The company's core technology is the Intelligent Payment Platform (IPP), an omnichannel SaaS platform that integrates with 450+ systems of record and operates alongside the Instant Payment Network (IPN), an ecosystem connecting thousands of direct billers with payment partners such as PayPal, Venmo, Apple Pay, Google Pay, and Walmart's cash-at-retail network. In May 2026, Paymentus launched an AI-native Service Commerce layer - comprising BillWallet, an AI-powered patented digital wallet, and Billeo, an AI-native product that transforms static bills into interactive experiences - both powered by the proprietary AI360 framework. Earlier acquisitions of Payveris and Finovera in 2021 added P2P and A2A money-movement capabilities, and embedded partnerships with Duck Creek Technologies (insurance core systems) and Altera Digital Health (healthcare EHRs) provide channel reach into verticals with long direct-sales cycles.
Paymentus generates revenue primarily through transaction-based fees on bill payments (with disclosed pricing such as $2.99 residential and $9.99 commercial per credit/debit transaction for DTE Energy), supplemented by platform subscription and licensing fees. The go-to-market combines enterprise field sales targeting Fortune 200 utilities and large insurance carriers, inside sales for mid-market expansion across verticals, a self-serve consumer motion through BillWallet, and channel partnerships through insurance and healthcare technology platforms. Compliance certifications include PCI DSS Level 1, HIPAA, SOC 1, and SOC 2.
Paymentus firmographics
Firmographics- Name
- Paymentus
- Legal name
- Paymentus Corporation
- Website
- https://paymentus.com
- Company type
- Public
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
Paymentus industry classification
Industry- Product category
- Bill Payment Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)
- SIC
- Finance Services (6199)
- akta.pro primary industry
- Bill Pay, Invoicing & Payables Platforms (BPAMAFAF)
- akta.pro secondary industries
- Integrated Payment Processors (PSP/Acquirer) (FSAMABAA), Payouts, Disbursements & Mass Payments Infrastructure (FSAGABAN), A2A Checkout & Merchant Acceptance Solutions (FSAMAFAF), Marketplace & Platform Seller Payouts (FSAMAKAE), Merchant Payment Gateways (API/Hosted Checkout) (FSAMACAA)
Keywords
Where Paymentus is headquartered
LocationHeadquarters
- HQ city
- Charlotte
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Paymentus business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Transaction-based Payment Processing: Revenue generated from processing bill payments across multiple channels including credit cards, debit cards, ACH/eCheck, digital wallets, cash at retail, and other payment methods. Transaction fees are charged per payment processed.
- Platform Subscription and Licensing: Revenue from platform fees for access to the cloud-based billing and payment platform, including integrations with 450+ systems of record and various deployment options.
- Enterprise Biller Services: Revenue from serving enterprise clients including Fortune 200 utilities and large insurance carriers, with services spanning inbound premium payments and outbound claims payments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Transaction-based pricing for bill payment processing |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels8 records
Paymentus product offering
Product offeringCore offering
Paymentus provides a cloud-based Intelligent Payment Platform (IPP) that enables enterprise billers across utilities, insurance, government, telecom, healthcare, banking, and other verticals to accept and process bill payments through omnichannel channels including web, mobile, IVR, SMS, email, chatbot, and cash at retail. The platform is complemented by the Instant Payment Network (IPN) ecosystem, AI-powered products BillWallet and Billeo, and vertical-specific solutions for inbound premium payments, outbound claims disbursements, tax collection, tuition, tenant rent, and B2B accounts payable/receivable. Paymentus monetizes through per-transaction payment processing fees layered on platform subscription fees.
Product overview
Paymentus offers a cloud-based Intelligent Payment Platform (IPP) as its core product, serving as a unified billing, payment, and interaction platform. The platform is complemented by the Instant Payment Network (IPN), a full payment ecosystem connecting billers, banks, fintechs, and partners. Key products include BillWallet (AI-powered patented digital wallet for faster bill payments), Billeo (AI-native Service Commerce for transforming static bills into interactive experiences), and Profit by Paymentus (B2B AR/AP/expense management). Additional modules include Secure Service (patented call center/IVR solution), Disbursements (digital payouts), Agent Dashboard (real-time analytics), Chatbot (AI-powered customer interactions), and Cash Bill Pay (cash at retail). The AI360 framework powers AI capabilities across the platform, including BillWallet and Billeo. Paymentus serves industries including utilities, insurance, telecom, government, education, healthcare, property management, and banking/fintech.
Differentiator
Problem solved
Functional benefit
Brands
- BillWallet: AI-powered, patented bill pay assistant and omnichannel wallet designed to simplify how bills are presented, understood, and paid, delivering 4x faster payments.
- Billeo
- Profit by Paymentus
- Instant Payment Network (IPN)
- Intelligent Payment Platform (IPP)
- Secure Service
- Bill Better
Products and services
- BillWallet Patented AI-powered digital wallet that stores and auto-fills account and payment details, enabling customers to pay bills 4x faster. Establishes a persistent identity layer combining accounts, service relationships, and payment credentials for bill payments across utilities, insurance, government, healthcare, and other verticals.
- Billeo AI-native Service Commerce product that transforms static bills, invoices, and statements into intelligent, interactive experiences, enabling seamless bill understanding, resolution, and payment within a unified experience. Powered by the AI360 framework.
- Intelligent Payment Platform (IPP) Core cloud-based platform delivering critical operational capabilities and seamless integrations for billing and payment processing. Powers omnichannel billing, payment channels, expert delivery of bills and invoices, comprehensive payment methods (credit cards, debit cards, ACH/eCheck, digital wallets, cash at retail), flexible payment plans, and real-time reporting and reconciliation via Agent Dashboard. Supports 450+ system integrations.
- Instant Payment Network (IPN) Full payment ecosystem offering instant access to real-time capabilities, thousands of direct billers, and innovative partners. Provides next-generation digital billing, accelerated payments, and simplified operations for billers, banks, fintechs, and consumers.
- Secure Service Patented technology for IVR, SMS, and email communications that enables secure, agent-assisted interactions for customers requiring live agent and call center staff assistance. Includes virtual terminal options and improved communication visibility.
- Disbursements Digital payout, refund, and disbursement solution enabling fast and efficient digital payouts. Modernizes legacy physical checks with multichannel environment and diverse payment options for insurance claims payouts, refunds, deposits, and premiums, with industry-specific compliance such as Insurance-Specific PII and NAIC.
- Profit by Paymentus B2B accounts receivable (AR), accounts payable (AP), and expense management solution. Streamlines financial operations including vendor invoicing, expense card management, and business analytics to help businesses close books faster and increase profits.
- AI360 Proprietary AI-powered core infrastructure framework enabling rapid development, onboarding, and customization. Powers bill presentment, payment, personalization, and real-time analytics with AI capabilities that drive BillWallet and Billeo products.
Quantifiable outcome
- 43% increase in AutoPay adoption for insurance client
- +6 more outcomes
Companies that use Paymentus
Customer profileNamed customers11 records
Segments11 records
Ideal customer profiles7 records
Paymentus technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability7 records
Feature6 records
Paymentus partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- Duck Creek TechnologiescoreDuck Creek Payments Marketplace partnership and new integration with Paymentus. The marketplace leverages Duck Creek Payments Orchestrator to accelerate payment integration timelines from typical 9-18 months down to just 1-2 weeks. Will serve global Top 10 insurance carriers and large regional insurers. Duck Creek also established Center of Excellence in Poland to support operations.
- Altera Digital HealthcoreIntegration partnership to integrate Paymentus's Electronic Bill Presentment and Payments platform with Altera's healthcare IT solutions. The collaboration addresses revenue cycle management challenges in healthcare billing, where large patient balances have become the single largest source of personal debt in the United States. Combined solutions enable healthcare providers to deliver real-time billing through EHR and offer patients multiple payment options including ACH, secure IVR, text, email, and digital wallets.
- PayPalcorePayPal is part of the Instant Payment Network (IPN) ecosystem, enabling PayPal and PayPal Credit as accepted payment methods on the Paymentus platform alongside other digital wallets including Venmo and Apple Pay.
- Google PaycoreGoogle Pay integrated as accepted payment method through the comprehensive Paymentus platform, part of the omnichannel payment options including credit cards (AMEX, Visa, Mastercard, Discover), debit cards, ACH/eCheck, and cash at retail locations.
- Apple PaycoreApple Pay integrated as digital wallet payment option within the Paymentus platform's comprehensive payment method portfolio.
- VenmocoreVenmo peer-to-peer payment integration as part of Paymentus's digital wallet and payment channel offerings within the Instant Payment Network.
- WalmartcoreWalmart serves as cash-at-retail payment location for utility and service bill payments through Paymentus, enabling customers to pay bills using cash at Walmart stores. Austin Energy and City of Tallahassee both utilize this payment channel option.
Scale indicators13 records
Recent moves6 records
Expansion highlights6 records
Paymentus competitors and assessment
Company assessmentBroad incumbents
- Fiserv: Fiserv is a global financial services technology provider offering merchant acquiring, bill payment, and core banking platforms. It directly competes with Paymentus in biller payment processing, particularly with utilities and large enterprises, but operates at much larger scale with broader product portfolio.
- Global Payments: Global Payments is a major payment technology company offering merchant acquiring, issuer solutions, and integrated payment platforms. It overlaps with Paymentus in merchant payment processing and biller services as part of a much broader payments portfolio.
- Jack Henry & Associates: Jack Henry provides technology solutions for community banks and credit unions, including payment processing and digital banking. It competes with Paymentus's banking & fintech segment (centralized bill pay, P2P/A2A, loan payments) for financial institution customers.
- NCR Atleos: NCR Atleos provides ATM-as-a-Service, digital banking, and payment processing solutions for financial institutions and retailers. It overlaps with Paymentus's banking and fintech bill pay capabilities and competes in the broader payment processing ecosystem.
Direct peers
- Repay Holdings: Repay provides integrated payment processing solutions for B2B, B2C, and B2G verticals including utilities, insurance, and healthcare, with omnichannel electronic bill presentment and payment (EBPP). It is the closest direct competitor to Paymentus in vertical-specific bill payment processing.
- ACI Worldwide: ACI Worldwide provides real-time electronic payment and banking solutions, including bill payment orchestration for billers, financial institutions, and intermediaries. It competes with Paymentus in payment orchestration and enterprise biller solutions.
- Bill.com: Bill.com is a leading provider of cloud-based software that automates back-office financial operations, including AP/AR for SMBs. It is directly comparable to Paymentus's Profit by Paymentus B2B offering and shares the SMB/mid-market payment automation thesis.
- Priority Technology Holdings: Priority Technology Holdings is a payments and banking-as-a-service platform serving SMBs, enterprises, and financial institutions. It competes with Paymentus in integrated payment processing, merchant acquiring, and embedded finance for billers and fintech partners.
- Billtrust: Billtrust provides order-to-cash and B2B billing/payment solutions, focusing on accounts receivable automation for mid-market and enterprise businesses. It is comparable to Paymentus's Profit by Paymentus B2B AR/AP offering and shares the B2B billing automation thesis.
- PaySign: PaySign provides payment solutions for healthcare, consumer finance, and insurance verticals, including patient pay, premium billing, and loan payments. It directly competes with Paymentus in vertical-specific bill payment processing, particularly insurance and healthcare.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Paymentus social profiles
Digital presencePaymentus compliance and trust
Trust signalCompliance4 records
Paymentus financial estimates
Financial estimateRevenue estimate
Valuation estimate
Paymentus leadership team
Management profileNumber of profiles
Profiles8 records
Paymentus subsidiaries and ownership
Company hierarchySubsidiaries2 records
Paymentus funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Paymentus M&A and investment
M&A and investmentM&A4 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Paymentus
What does Paymentus do?
Paymentus provides a cloud-based Intelligent Payment Platform (IPP) that enables enterprise billers across utilities, insurance, government, telecom, healthcare, banking, and other verticals to accept and process bill payments through omnichannel channels including web, mobile, IVR, SMS, email, chatbot, and cash at retail. The platform is complemented by the Instant Payment Network (IPN) ecosystem, AI-powered products BillWallet and Billeo, and vertical-specific solutions for inbound premium payments, outbound claims disbursements, tax collection, tuition, tenant rent, and B2B accounts payable/receivable. Paymentus monetizes through per-transaction payment processing fees layered on platform subscription fees.
Is Paymentus a public or private company?
Paymentus is a public company. It is classified as public and is currently operating.
When was Paymentus founded?
Paymentus was founded in 2004. It employs 1,001 to 5,000 people.
Where is Paymentus based?
Paymentus is headquartered in Charlotte, United States, in the North America region.
How does Paymentus make money?
Three revenue lines are on record. Transaction-based Payment Processing is the primary driver. The others are platform Subscription and Licensing and enterprise Biller Services.
Who are Paymentus's main competitors?
Broad incumbents on record are Fiserv, Global Payments, Jack Henry & Associates and NCR Atleos. Direct peers are Repay Holdings, ACI Worldwide, Bill.com, Priority Technology Holdings, Billtrust and PaySign.
Does Paymentus have an API?
Yes. Paymentus offers a developer portal with APIs, SDKs, and the Pixels by Paymentus toolkit for integrating with Paymentus channels and APIs. The developer portal enables billers, banks, fintechs, and partners to integrate billing and payment capabilities. The platform supports integrations with 450+ systems of record. Developer documentation is at developer.paymentus.io.
What industry is Paymentus in?
Paymentus's product category is Bill Payment Software. Its primary akta.pro industry code is BPAMAFAF, Bill Pay, Invoicing & Payables Platforms, with a secondary code of FSAMABAA, Integrated Payment Processors (PSP/Acquirer). Its NAICS code is 522320 and its SIC code is 6199.