People Srl

What People Srl does

People S.r.l. is an Italian B2B and B2C contact-center and business-process-outsourcing operator headquartered in Naples, founded in 2015 by four professionals to serve the liberalized Italian energy and telecommunications markets. The company runs outbound teleselling (verification, demographic consent, customer-satisfaction surveys) and inbound telemarketing / customer-assistance operations across fixed and mobile telephony, electricity, gas, finance, utilities, and web services, serving small and medium enterprises (PMI), medium businesses (MB), and consumer end-customers. It is also a direct mandatee and authorized partner of Green Network, selling telecom and energy services on a transaction-fee basis through a network of business agents recruited nationwide.

The company operates from four offices in Italy - Naples (headquarters), Aversa, Arzano, and Misterbianco in Sicily - employing roughly 200 people with a reported 95% employee retention rate. Service modules extend beyond voice operations into back-office administration, front-office relationship management, and certified process re-engineering. Pricing is quote-based for professional-services engagements and commission-based for telecom/energy mandate sales. Revenue figures are not publicly disclosed; share capital is €12,900.

People Srl's go-to-market combines sales-led B2B outreach with a national channel of recruited commercial consultants and direct mandatee distribution via Green Network. The company holds a broad management-system certification stack - ISO 9001, ISO 14001, ISO 45001, ISO 22301, ISO 27001, ISO 20000-1 - and is GDPR-compliant. No external funding has been raised, no acquisitions have been disclosed, and no AI/ML capabilities are referenced in available material.

Name

People Srl

Legal name

People S.r.l.

Website

https://peoplesrl.it

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

People S.r.l. is a Naples-based Italian B2B and B2C contact-center operator founded in 2015, providing teleselling, telemarketing, back-office, and front-office services for telecom, energy, finance, and utilities, serving PMI, MB, and consumer segments across four Italian offices with 200 employees.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (Call Center and Teleservices)

NAICS

Agents for Wireless Telecommunications Services (517122), Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Channel/Partner Sales Support (Reseller Enablement, Deal Reg) (BPAAADAH)

Keywords

• Telemarketing services
• Teleselling services
• Business process outsourcing
• Call center operations
• Customer support services

Headquarters

HQ city

Napoli

HQ country

Italy

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Teleselling and Telemarketing Services: Revenue generated from providing teleselling and telemarketing services to partners, including outbound verification, customer satisfaction surveys, and inbound customer assistance. Services cover telecommunications (fixed/mobile), electricity, gas, finance, utilities, and web services.
2. Telecommunications Sales: Direct sales of telecommunications services as authorized agents/mandatees for energy and telecom providers, generating commission-based revenue.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels1 record

Core offering

People Srl provides outsourced teleselling, telemarketing, front-office, back-office, and certified process re-engineering services for partners in telecommunications, electricity, gas, finance, utilities, and web services. The company also acts as an authorized mandatee selling fixed/mobile telephony and energy contracts to end customers on behalf of providers such as Green Network.

Product overview

People Srl is a telecommunications and business process outsourcing company operating in the Teleselling and Telemarketing sector. Founded in 2015, the company offers an integrated portfolio of services including outbound teleselling for verification and consent operations, telemarketing for promotional activities, inbound customer assistance, and comprehensive back-office/front-office management. The company also provides process re-engineering services and telecommunications solutions, serving PMI (small/medium enterprises), MB (medium businesses), and Consumer markets. As a direct mandate holder and Green Network partner, People Srl delivers solutions across fixed/mobile telephony, electricity, gas, finance, utilities, and web services sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Teleselling Services Outbound teleselling services covering verification of customer information, demographic consent capture, and customer satisfaction surveys, delivered for partners in telecommunications, energy, finance, and utilities sectors.
• Telemarketing Services
• Back-office Management Services
• Front-office Services
• Process Re-engineering Services
• Telecommunications Solutions

Quantifiable outcome

• 95% employee retention rate
• +1 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Green NetworkcoreChannel Partner/ Reseller/ DistributorGreen Network is a major energy and telecommunications provider in Italy. People Srl serves as a direct mandatee and authorized partner of Green Network, representing the company in sales activities for telecommunications and energy services (fixed/mobile phone, electricity, gas).

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Webhelp Italia: European-headquartered BPO and contact center operator with Italian operations delivering telesales, customer care, and back-office services — overlaps directly with People Srl's service portfolio and target verticals.
• Abaco Group: Italian BPO and contact center player serving utilities, telecom, and public administration with telemarketing and back-office services — comparable mid-market peer to People Srl in vertical and service mix.
• CC BPO (Call Center BPO): Italian BPO and contact center company offering outbound teleselling, inbound support, and customer acquisition services for telecom and energy providers — a close direct competitor in the same Italian sub-segment.
• Konecta Italia: Global BPO and contact center operator with a sizeable Italian footprint, offering outbound telesales, inbound customer care, and back-office services for telecom and energy clients — overlapping with People Srl's verticals and delivery model.
• Comdata Italia: Italian contact center and BPO specialist providing teleselling, customer acquisition, and customer support services for telecom, energy, and utilities — a direct overlap with People Srl's mandatee-focused B2B/B2C service model.

Broad incumbents

• Foundever (formerly Sitel/Sykes): Global CX and BPO provider with Italian delivery centers serving telecom, energy, and financial services — comparable to People Srl in vertical focus and outsourced service delivery.
• Almaviva: Italy's largest domestic BPO and contact center operator, offering teleselling, telemarketing, customer care, and back-office services across multiple verticals — directly comparable to People Srl's core service stack but at significantly larger scale.
• Teleperformance Italia: Global leader in customer experience management with large Italian operations providing telesales, customer support, and digital BPO services — competes with People Srl for the same enterprise BPO mandates.
• TTEC Italia: Global CX and BPO operator with Italian delivery for telecom, financial services, and utilities — competes with People Srl for the same enterprise telesales and customer care contracts.
• Majorel Italia: Global customer experience and BPO provider with Italian operations in telecom and energy customer support — comparable delivery model and vertical exposure to People Srl.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/peoplesrl1

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about People Srl