Oficina de Gerencia de Permisos de Puerto Rico

What Oficina de Gerencia de Permisos de Puerto Rico does

The Oficina de Gerencia de Permisos (OGPe) is a government administrative agency of Puerto Rico, operating under the Departamento de Desarrollo Económico y Comercio (DDEC) and created through the full implementation of the Permit Reform (Reforma de Permisos) to consolidate and centralize all permitting activity on the island. Its functional mandate covers business permits, construction permits, land-use permits, inspections, certifications, and professional licensing for non-residential and residential activity across Puerto Rico. The agency's core digital product is the Single Business Portal (SBP), a web-based platform that serves as the single mandatory gateway for all permit types, including the Permiso Único (PU) for non-residential business operations, the Permiso de Uso Residencial (PUS), the Permiso de Construcción Consolidado (PCOC), Lotificación Ministerial (PCU) and Variación en Lotificación (LOT) for subdivision, and Solicitud de Copia de Expediente (SCE) for document requests. The SBP is integrated with the Puerto Rico Planning Board's GIS system for cadastral land-use verification and uses Power BI dashboards to expose case status to the public. Supplementary programs include Planos Seguros, a safe-plans construction compliance sub-program, and a regulated ecosystem of Authorized Professionals (PA) and Authorized Inspectors (IA) certified by OGPe to handle ministerial permits and inspections.

OGPe serves all residents, property owners, and businesses in Puerto Rico that need permits, as well as licensed professionals (architects, engineers, lawyers) who submit applications on behalf of clients. Customer segments are split into three primary personas: property/business owners and citizens, licensed professionals and management representatives, and Authorized Professionals/Inspectors. The go-to-market is direct-to-government via the SBP, phone support (787-765-2900, 787-758-4747), email (servicioal [email protected]), and in-person service at the Hato Rey headquarters at Ave. F.D. Roosevelt #355, Edificio Fomento, Oficina 201. Revenue is generated through transactional permit and license fees retained by the agency, with payments held on the SBP for up to 90 days during preliminary evaluation; no fee schedule is publicly disclosed, and the agency's broader funding flows through the Government of Puerto Rico's budget rather than commercial sales. The agency reports 9 employees in the input data (likely an incomplete staff count), holds no funding rounds, and has no subsidiaries, acquisitions, or private investors.

Name

Oficina de Gerencia de Permisos de Puerto Rico

Legal name

Oficina de Gerencia de Permisos de Puerto Rico

Website

https://permisos.ddec.pr.gov

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

OGPe is the Puerto Rico government agency under DDEC that centralizes all business, construction, and land-use permits through its Single Business Portal (SBP), serving citizens, property owners, businesses, and licensed professionals across the island.

Ownership category

akta.pro rank

Product category

Government Permitting Services

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Administration of General Economic Programs (92611)

SIC

Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH)

akta.pro secondary industry

Public Sector & Government ERP (HDAEAEAG)

Keywords

• Government permitting services
• Business license processing
• Construction permits
• Digital permitting platform
• Regulatory compliance services

Headquarters

HQ city

Hato Rey

HQ country

Puerto Rico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. Permit and License Fees: Government agency collecting fees for permit applications, construction permits, business licenses, inspections, and certifications. The SBP retains payment method information for up to 90 days during preliminary evaluation and inspection processes.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

OGPe is the single-window government authority in Puerto Rico responsible for processing and adjudicating all business permits, construction permits, use permits, licenses, inspections, and certifications. It operates the Single Business Portal (SBP), a digital platform where individuals, businesses, and licensed professionals submit and track permit applications for non-residential operations, residential use, construction projects, and land subdivisions. The agency also oversees authorized private professionals who process ministerial permits on its behalf.

Product overview

The Oficina de Gerencia de Permisos (OGPe) is a government agency under the Puerto Rico Department of Economic Development and Commerce that operates a unified permits system. The primary digital product is the Single Business Portal (SBP), a web-based platform through which all permit applications are processed. The SBP serves as the central hub for multiple permit types including the Permiso Único (PU) for non-residential business operations, Permiso de Uso Residencial (PUS) for residential properties, Permiso de Construcción Consolidado (PCOC) for construction projects, Lotificación Ministerial (PCU) and Variación en Lotificación (LOT) for land subdivision, and Solicitud de Copia de Expediente (SCE) for document requests. The system also supports complaint filing (querellas) for unauthorized construction or operations without permits.

Differentiator

Problem solved

Functional benefit

Brands

• Single Business Portal (SBP): Digital platform for processing permit applications, licenses, inspections, certifications, consultations, and authorizations for businesses and property owners in Puerto Rico.

Products and services

• Single Business Portal (SBP) Primary digital platform where individuals and businesses in Puerto Rico submit and track applications for permits, licenses, inspections, certifications, queries, authorizations including construction, and any procedure necessary for operating a business. Available 24/7 for online applications and status tracking.
• Permiso Único (PU) A unified permit required for non-residential uses (commercial, industrial, institutional activities) to operate a business or connect services in Puerto Rico.
• Permiso de Uso Residencial (PUS) A residential use permit required when property utilization is for habitational purposes, necessary for connecting services to residential properties.
• Permiso de Construcción Consolidado (PCOC) A consolidated construction permit that must be processed through a licensed Architect or Engineer for new construction or remodeling projects.
• Lotificación Ministerial (PCU) A ministerial subdivision permit for parcels that meet the required area (cabida) requirements, processed through the SBP.
• Variación en Lotificación (LOT) A subdivision variation permit for parcels that do not meet the required area (cabida) requirements, processed through the SBP.
• Solicitud de Copia de Expediente (SCE) A document copy request service allowing users to obtain official copies of documents or property information through the SBP.
• Planos Seguros Safe plans program associated with OGPe for construction and development compliance.

Quantifiable outcome

• 13 documented improvements to the permit system based on user survey data

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• NYC Department of Buildings: Municipal-level permitting and construction regulatory authority for New York City. Operates a comparable permitting, inspection, and licensing mandate over construction and building use, making it a directly analogous government permitting agency to OGPe.
• Accela: Government technology company that provides permitting, licensing, and inspection software to agencies similar to OGPe. Its civic platform powers digital permitting workflows for municipalities and counties, making it the closest private-sector functional analog to OGPe's SBP.

Regional players

• UK Planning Portal: UK government joint-venture digital portal for planning and building control applications. Conceptually a direct analog to OGPe's SBP — a single-window digital planning/permitting authority — though operating in a different regulatory jurisdiction.
• Miami-Dade County Regulatory and Economic Resources: County-level government department handling permitting, licensing, and regulatory functions for Miami-Dade County. Comparable to OGPe in providing unified permitting and business regulatory services at a sub-national jurisdiction.
• California Department of General Services: California state-level administrative agency overseeing government operations including real estate and asset management. Comparable in its role as a state-level regulatory/administrative body, though broader in scope than OGPe's permit-specific mandate.

Broad incumbents

• OpenGov: Government technology platform serving permitting, licensing, and operational workflows for state and local agencies. Comparable to OGPe in its focus on digitizing government permitting and citizen-facing services.
• Granicus: Government technology vendor providing digital services, workflow automation, and citizen engagement platforms to public agencies. Overlaps with OGPe on the government digital-service delivery and process-automation dimension.
• Tyler Technologies: Large established provider of software to the public sector, including permitting, licensing, and land management modules. Broader than OGPe's scope but directly comparable on the permitting and regulatory platform dimension.

Others

• CitizenLab: Civic engagement and consultation platform used by governments for citizen participation in planning processes. Adjacent to OGPe's permitting work in the broader civic-tech and citizen-engagement category, though not a direct permitting competitor.

Emerging players

• Buildingeye: Permitting and inspection software provider for local governments and building control authorities. A smaller, more focused player offering cloud-based permitting workflows analogous to OGPe's SBP platform.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DDECPR
• YouTubeyoutube.com/@ddecpr8281
• Facebookfacebook.com/DDECPR
• LinkedInlinkedin.com/company/oficina-de-gerencia-de-permisos-de-puerto-rico
• Instagraminstagram.com/desarrollopr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Oficina de Gerencia de Permisos de Puerto Rico