PETS Hospital

What PETS Hospital does

PETS Hospital is a privately held, veterinarian-owned 24/7 emergency and specialty animal hospital headquartered at 4854 S Bradley Rd, Suite 109, Orcutt, California, serving the Central Coast of California including Santa Maria, Arroyo Grande, Pismo Beach, Lompoc, and surrounding communities. Founded in 2016 by Dr. Joel Conn (DVM) and Dr. Deanna Brown (DVM), the facility operates continuously, 365 days per year, accepting walk-in emergency and urgent care patients without appointment and providing board-certified internal medicine, on-site cardiology (via partnership with Coast to Coast Cardiology), soft tissue, orthopedic, and neurological surgery, canine rehabilitation, and a blood bank. The hospital achieved VECCS Level II certification from the Veterinary Emergency and Critical Care Society in August 2022.

The technical footprint includes CT (computed tomography) imaging, ultrasonography with color-flow Doppler and echocardiography, digital radiology with board-certified radiologist review, ECG with direct specialist consultation, endoscopy, advanced anesthesia monitoring (indirect blood pressure oscillometry, pulse oximetry, ECG, temperature, respiratory monitoring), and a comprehensive in-house diagnostic laboratory supplemented by IDEXX reference laboratory pickup with 12-24 hour turnaround. Pharmac dispensing and a CareCredit-financed payment option support case conversion.

The business model is professional services revenue across emergency/urgent care, specialty consultations, diagnostics, surgery, pharmacy, and rehabilitation. Go-to-market is direct-to-consumer walk-in plus a referral channel from area general practice veterinarians, with whom the hospital operates as a collaborative extension of primary care. The facility is independently owned with no disclosed institutional funding, parent company, or subsidiary structure; revenue is not publicly disclosed.

Name

PETS Hospital

Legal name

PETS Hospital

Website

https://petsurgentcare.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

PETS Hospital is a privately held, 24/7 veterinary emergency and specialty animal hospital in Orcutt, California, serving Central Coast pet owners and referring general practice veterinarians with emergency care, CT imaging, board-certified internal medicine, cardiology, surgery, and rehabilitation.

Ownership category

akta.pro rank

Product category

Veterinary Emergency and Specialty Care

NAICS

Veterinary Services (541940)

SIC

Services-Hospitals (8060)

akta.pro primary industry

Veterinary Emergency & Critical Care Hospitals (HLAMACAA)

Keywords

• Emergency veterinary care
• Veterinary specialty services
• Animal urgent care
• Veterinary diagnostics imaging
• Veterinary surgery

Headquarters

HQ city

Orcutt

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Emergency and Urgent Care Services: Primary revenue stream from emergency and urgent care services available 24/7 for walk-in patients. Services include emergency treatment, critical care, and urgent appointments for pets requiring immediate medical attention.
2. Specialty Services: Revenue from specialty services including internal medicine consultations with board-certified internist Dr. Claudia Bowman, cardiology services via Coast to Coast Cardiology partnership, soft tissue and orthopedic surgery, CT imaging, ultrasonography, and rehabilitation services.
3. Diagnostic Services: In-house diagnostic laboratory, digital radiology, ECG, and external IDEXX laboratory services generating revenue from diagnostic testing and imaging interpretation.
4. Pharmacy Services: In-house pharmacy providing medications and prescriptions for patients, generating revenue from pharmaceutical products dispensed during treatment.
5. Blood Bank: Blood donor program allowing registered donor pets to provide blood products for emergency patients requiring transfusions due to accidents, toxicities, snakebites, or immune disorders.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

PETS Hospital is a 24/7 veterinary emergency and specialty animal hospital that accepts walk-in emergencies and urgent care patients year-round. The hospital delivers emergency and critical care, board-certified internal medicine, advanced imaging (CT, digital radiology, ultrasonography/echocardiography, ECG), soft tissue/orthopedic/neurological surgery, cardiology via partnership with Coast to Coast Cardiology, canine rehabilitation, blood bank services, in-house diagnostic laboratory with IDEXX reference support, advanced anesthesia monitoring, and an in-house pharmacy for companion animals including dogs, cats, and horses on California's Central Coast.

Product overview

PETS Hospital is a 24/7 veterinary emergency and specialty animal hospital founded in 2016, offering a unified portfolio of emergency and specialty services. The core offering is Emergency and Critical Care (24/7 urgent care), supplemented by specialty services including Internal Medicine (provided by board-certified internist Dr. Claudia Bowman), CT Scan, Soft Tissue and Orthopedic Surgery, Rehabilitation, Cardiology (via Coast to Coast Cardiology partnership), and Blood Bank. Supporting diagnostic services include Anesthesia, Diagnostic Laboratory, Electrocardiography (ECG), Radiology, Pharmacy, and Ultrasonography/Echocardiography. A CareCredit financing option is also available to help clients manage costs.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency and Critical Care 24/7 emergency and urgent care services accepting walk-in emergencies and urgent care patients, equipped with advanced diagnostics, oxygen and heat support cages, and staff trained in critical care and emergency medicine for dogs, cats, and horses.
• Internal Medicine Veterinary internal medicine service diagnosing and managing complex diseases of the digestive system, liver, kidneys, endocrine system, and immune system, led by board-certified internist Dr. Claudia Bowman (DACVIM), with coordinated care alongside the pet's primary veterinarian.
• CT Scan (Computed Tomography) Advanced 3D imaging using X-rays to create detailed cross-sectional images of pets' bodies, used for tumor detection and evaluation, nasal/sinus disease, neurologic concerns, orthopedic injuries, and internal bleeding or trauma. Performed under sedation or anesthesia.
• Soft Tissue and Orthopedic Surgery Wide variety of surgical services including advanced orthopedic, soft tissue, and neurological surgery; emergency veterinarians handle foreign body removal, lacerations, and gastric torsion while Dr. Dan Terhaar provides advanced scheduled and emergency surgeries.
• Rehabilitation Canine rehabilitation offering targeted exercise programs and therapeutic modalities designed to decrease pain, improve fitness, and restore function for dogs, cats, and horses, including physical rehabilitation and fitness/wellness programs.
• Cardiology Advanced cardiology consultations provided through partnership with Coast to Coast Cardiology by board-certified veterinary cardiologists, including ECG, echocardiography, Holter and event monitors, blood pressure monitoring, and interventional cardiology.
• Blood Bank Blood bank maintaining a list of pet donors available day and night to provide blood products for emergency patients requiring transfusions due to car accidents, toxicities (rat bait), snakebites, immune disorders, and other causes.
• Anesthesia Anesthesia services equipped with the latest technology and pharmaceuticals, including thorough pre-anesthetic examinations, bloodwork screening, and patient monitoring via indirect blood pressure oscillometry, pulse oximetry, ECG, temperature, and respiratory monitors.
• Diagnostic Laboratory In-house laboratory providing same-day blood chemistry, complete blood count (CBC), urinalysis, blood gases, fecal analysis, cytology, and specific diagnostic tests, supplemented by IDEXX laboratory pickup with 12-24 hour specialized test results.
• Electrocardiography (ECG) Modern ECG service for diagnosing and monitoring cardiac arrhythmias and abnormalities, with the ability to consult directly with board-certified veterinary cardiologists via phone and internet.
• Radiology State-of-the-art digital radiology service with radiographs reviewed by the veterinary team and sent to a board-certified veterinary radiologist for additional specialist review, available same-day or while-you-wait.
• Pharmacy Comprehensive in-house pharmacy providing medicinal needs for pets, dispensing medications and prescriptions during treatment.
• Ultrasonography and Echocardiography Modern ultrasound machine with color-flow Doppler for detailed ultrasonographic and echocardiographic studies, including fine-needle biopsies of internal organs, used to evaluate critical patients for internal bleeding, trauma, or tumors.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and supporting.

• Coast to Coast CardiologycoreStrategic or Co-development PartnerPETS Hospital partners with Coast to Coast Cardiology to provide advanced cardiology consultations on-site by board-certified veterinary cardiologists. Services include ECG, echocardiography, Holter and event monitors, blood pressure monitoring, and interventional cardiology. The partnership brings Dr. T.J. Morrison (founder, ACVIM cardiology) and Dr. David Pelio (ACVIM cardiology) to provide specialty cardiac care for pets at the facility.
• IDEXX LaboratoriessupportingTechnology or IntegrationPETS Hospital has an arrangement with IDEXX for regular laboratory pickup and testing services. In-house bloodwork is supplemented by IDEXX's clinical veterinary laboratory for specialized tests, with results typically received within 12-24 hours.
• Area General Practice VeterinarianscoreStrategic or Co-development PartnerPETS Hospital was founded with the mission of developing collaborative partnerships with area general practice veterinarians. The hospital positions itself as an extension of the primary veterinarian, providing emergency and specialty services while maintaining communication with the referring vet for coordinated patient care and follow-up recommendations.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Adobe Animal Hospital: Long-established specialty and emergency veterinary hospital in the San Francisco Bay Area with 24/7 ER, board-certified specialists, and referral-driven model. Comparable service architecture, though operating in a denser and more competitive urban market.
• Veterinary Medical and Surgical Group (VMSG): Southern California specialty and emergency veterinary hospital with internal medicine, surgery, and emergency services. Comparable specialty/ER service portfolio and West Coast referral dynamics.
• Pacific Veterinary Specialists: Specialty and emergency veterinary practice serving California's Central Coast and Monterey Bay area. Comparable as a regional specialty/ER referral hospital and a likely competitor or referral partner within PETS' geography.

Direct peers

• BluePearl Pet Hospital: One of the largest U.S. networks of emergency and specialty veterinary hospitals, operating 24/7 ER and multi-specialty services. Directly comparable as a multi-specialty ER model serving referral-driven caseload, though at significantly larger scale and with corporate (Mars Petcare) ownership.
• MedVet: Veterinary-owned network of emergency and specialty hospitals with 24/7 ER, board-certified specialists, and advanced diagnostics (CT, ultrasound, MRI). Closely comparable in service mix and specialty depth; larger geographic footprint and specialist bench.
• Veterinary Emergency Group (VEG): ER-only veterinary hospital chain focused on 24/7 walk-in emergency care with strong customer-experience positioning. Directly comparable in emergency-first GTM and walk-in access model, though without PETS' on-site internal medicine or surgery breadth.
• SAGE Veterinary Centers: Multi-location specialty and emergency veterinary group on the West Coast offering 24/7 ER, internal medicine, surgery, oncology, and cardiology. Directly comparable in specialty mix and West Coast referral dynamics.

Broad incumbents

• Ethos Veterinary Health: Large consolidator of veterinary specialty and emergency hospitals across the U.S. Comparable specialty/ER service portfolio but operates at broader scale with private-equity-backed infrastructure and more locations per market.
• VCA Animal Hospitals: Largest U.S. veterinary hospital network (owned by Mars Petcare), combining general practice with specialty and emergency services. Broadly comparable in service breadth; competing via scale, multi-specialty staffing, and referral capture.
• NVA Compassion-First (Ethos-affiliated specialty/ER network): NVA operates a broad network of general practice and specialty/emergency hospitals; comparable on specialty/ER service lines and referral-driven caseload, though vastly larger scale and PE-backed.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/PETSUrgentCare
• LinkedInlinkedin.com/company/pets-hospital

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PETS Hospital