Pickering Animal Hospital

What Pickering Animal Hospital does

Pickering Animal Hospital is a full-service, single-location small animal veterinary hospital operating in Pickering, Ontario, since approximately 1990. The practice serves cat and dog owners across the Durham Region, offering general wellness examinations, dental care, surgery (including spay/neuter), digital radiology, in-house and commercial laboratory diagnostics, preventative medicine, nutrition counseling, emergency triage, and end-of-life care. The clinic is owner-operated by Dr. Sue Smith, who has been with the practice since 1995 and became sole owner in 2014; the team includes 11 staff members across veterinarians, registered veterinary technicians, and client care/assistant roles, with notable long-tenured employees of 20+ years.

The hospital's core technology consists of digital X-ray imaging, on-site microscopy, and partnerships with commercial veterinary laboratories for comprehensive diagnostic testing. Distribution and customer-engagement functions are layered on third-party platforms: PetDesk handles online appointment scheduling, myVetStore powers e-commerce for pet food and medication, and Humm provides client financing. No proprietary software, AI systems, or technology differentiators beyond standard veterinary clinical equipment are evident.

The business model combines per-visit and per-procedure professional service fees with ancillary product sales through the online store. Pricing is quote-based and not publicly disclosed. Go-to-market is community-led, relying on the 35+ year local reputation, word-of-mouth referrals, the practice's website, and PetDesk-driven scheduling. The target customer is the individual pet owner; there are no enterprise, institutional, or B2B customers. Revenue is not publicly disclosed and the practice has no external funding, operating as a privately held, owner-operated local services business.

Name

Pickering Animal Hospital

Legal name

Pickering Animal Hospital

Website

https://pickeringanimalhospital.ca

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Pickering Animal Hospital is a privately held, single-location small animal veterinary clinic in Pickering, Ontario, serving Durham Region cat and dog owners since 1990 with full-service wellness, surgical, dental, and diagnostic care under owner Dr. Sue Smith.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (541940), Veterinary Services (54194)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industry

Companion Animal Veterinary Clinics & Hospitals (AFAEANAA)

Keywords

• Veterinary services
• Small animal care
• Pet wellness care
• Pet dental care
• Veterinary diagnostics

Headquarters

HQ city

Pickering

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Veterinary Professional Services: Revenue from comprehensive veterinary care services including wellness exams, dental care, surgery, preventative medicine, emergency care, X-rays, laboratory services, and end-of-life care. Services are provided on a per-visit and per-procedure basis.
2. Product Sales: Revenue from selling pet food, medication, and supplies through their online store (myVetStore).

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Pickering Animal Hospital is a full-service small animal veterinary hospital providing comprehensive medical, surgical, and preventative care for cats and dogs in Pickering, Ontario. The clinic offers wellness exams, dental care, surgery, digital radiology, laboratory diagnostics, preventative medicine, nutrition counseling, emergency triage, and end-of-life care. It also distributes pet food and medication through its online store (myVetStore).

Product overview

Pickering Animal Hospital is a full-service small animal veterinary hospital offering comprehensive medical and surgical care for cats and dogs. The practice operates as a single-location clinic providing general wellness examinations, preventative medicine, dental care, digital diagnostics (X-rays and laboratory services), surgery, nutrition counseling, and emergency referral services. The hospital also provides end-of-life care with partner services for after-care arrangements. Clients can access appointment booking through PetDesk, purchase supplies via myVetStore, and utilize Humm financing for payment flexibility.

Differentiator

Problem solved

Functional benefit

Products and services

• General Wellness Care Comprehensive preventive and routine health care services for cats and dogs, including wellness examinations and health assessments across all life stages.
• Dental Care Full-scale dental care services including X-rays, cleanings, and extractions when needed to maintain oral health in pets.
• Surgery Wide array of surgical services including spaying, neutering, and other procedures with supportive IV fluids, monitoring, and pain management.
• Digital Radiology (X-Rays) Digital X-ray imaging for diagnosing bone, gastrointestinal, respiratory, and urinary system conditions with reduced radiation exposure.
• Laboratory Services Diagnostic testing through commercial veterinary labs and in-house microscopy for infections and lump assessments.
• Preventative Medicine Vaccination protocols, parasite prevention, nutrition and weight management counseling, and routine screening tests.
• Diet and Nutrition Counseling Customized diet planning for all life stages and health conditions, considering breed, age, weight, and lifestyle.
• Emergency Care Urgent care assessment during clinic hours, with referral to Animal Emergency Clinic of Durham Region for after-hours emergencies.
• End of Life Care Compassionate end-of-life services including euthanasia guidance, procedural details, and after-care options through Gateway Pet Memorial.
• Online Pet Supply Store (myVetStore) Online store for ordering pet food and medication with delivery for existing clients of Pickering Animal Hospital.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Partnerships

Five partnerships are on record, tiered supporting and core.

• Gateway Pet MemorialsupportingStrategic or Co-development PartnerGateway Pet Memorial provides end-of-life care and aftercare services for pets. They are described as a trusted Canadian company that assists the hospital in guiding pet owners through the difficult process of saying goodbye to their beloved pets, including outlining procedural details and providing aftercare options.
• PetDeskcoreChannel Partner/ Reseller/ DistributorPetDesk is the online appointment booking platform used by Pickering Animal Hospital. Both new and returning clients can book appointments through the PetDesk platform, which serves as the hospital's digital scheduling partner.
• myVetStorecoreChannel Partner/ Reseller/ DistributormyVetStore is the online store partner that allows Pickering Animal Hospital clients to order pet food and medication online. The hospital recommends this platform for convenient ordering and delivery of pet supplies.
• Animal Emergency Clinic of Durham RegionsupportingStrategic or Co-development PartnerAfter-hours emergency veterinary care referral partner located in Whitby at 1910 Dundas Street E unit B101. The hospital directs clients to this clinic for urgent care outside of normal business hours.
• Commercial Veterinary LaboratorysupportingTechnology or IntegrationExternal commercial veterinary laboratory used for comprehensive diagnostic testing. The partnership provides access to the broadest and most up-to-date testing available in veterinary medicine, with doctors able to consult specialists for complicated case management.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• VetStrategy: Canadian veterinary practice consolidator owning and operating numerous companion animal clinics across Ontario and beyond. Comparable business model (full-service small animal GP) with broader geographic footprint and corporate infrastructure.
• Toronto Animal Health Partners: Specialty and emergency veterinary hospital in the Greater Toronto Area offering 24/7 ER, surgery, internal medicine, and oncology. Comparable as a regional veterinary care provider but operating at specialty/ER scale beyond a general practice.
• National Veterinary Associates (NVA): Large North American veterinary consolidator owning hundreds of companion animal hospitals. Comparable business model and target customer, but with corporate scale, specialty referral networks, and acquisition platform Pickering lacks.
• VCA Canada: Largest corporate veterinary consolidator in Canada operating a network of small animal general practice and specialty hospitals. Directly comparable as a multi-site companion-animal care provider, but at vastly greater scale and with specialty/ER capabilities Pickering lacks.

Others

• PetDesk: Veterinary client communication and appointment-booking platform used by Pickering Animal Hospital. Adjacent technology provider enabling scheduling, reminders, and client engagement across the veterinary industry.
• myVetStore: Veterinary-practice-branded online store and home-delivery platform for pet food, medication, and supplies. Operates as a channel partner rather than a direct veterinary competitor but is connected via the practice's e-commerce offering.

Regional players

• Ajax Animal Hospital: Full-service small animal veterinary clinic in Ajax, Ontario — adjacent Durham Region community. Closest direct local competitor in terms of service mix (wellness, dental, surgery, diagnostics) and customer segment.
• Bowmanville Veterinary Clinic: Independent small animal veterinary practice in Bowmanville, Ontario — another Durham Region competitor serving pet owners with general wellness, diagnostics, and surgical services.
• Whitby Animal Hospital: Long-standing small animal general practice hospital in Whitby, Ontario. Direct local competitor serving the same Durham Region pet-owner base with a comparable full-service offering.
• Animal Emergency Clinic of Durham Region: After-hours emergency veterinary clinic located in Whitby, Ontario — Pickering Animal Hospital's referral partner for emergencies outside normal hours. Comparable veterinary services business operating in the same Durham Region catchment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pickering-animal-hospital

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pickering Animal Hospital