Pier House Resort and Caribbean Spa
Pier House Resort and Caribbean Spa is a luxury 142-room oceanfront resort on Duval Street in Key West, Florida, offering accommodations, Key West's only full-service spa, four dining venues, and event space for leisure travelers, weddings, and corporate groups.
- Company typePrivate
- Founded1967
- HeadquartersKey West, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Pier House Resort and Caribbean Spa does
Pier House Resort and Caribbean Spa is a privately held luxury oceanfront resort located at 1 Duval Street, Key West, Florida, where Duval meets the ocean waterfront. The 142-key island-chic property features traditional rooms, one-bedroom suites, Lanai rooms with garden views, a Sea Breeze Suite, the ADA-compliant Havana Heights Suite, and a 1,450 sq ft Presidential Suite, supported by a $60/night plus tax resort fee, $40/night self-parking, and a $150 one-time pet fee for dogs up to 40 lbs.
The resort monetizes across five revenue streams: (1) guestroom accommodations sold via direct booking (Beach Bound VIP Rate with guaranteed lowest rate plus $50/day in resort credits), phone reservations, OTAs, and walk-ins; (2) the Caribbean Spa at Pier House — the only full-service spa in Key West — spanning 10,000 sq ft with 10 treatment rooms offering massages ($110-$310), facials, nail services, hair/makeup, and packages ($310-$700), all subject to a 24% service charge; (3) F&B across four venues (One Duval restaurant with OpenTable integration, Chart Room Bar, Three Palms Beach Bar, Harbor View Café); (4) meetings and events across the 2,000 sq ft Grand Cayman Ballroom, 600 sq ft Barbados Room, Sunset Terrace, and Beach Terrace, with catering tiers from $48 to $125+ per person; and (5) ancillary activities brokered through Sebago Watersports. Operations are run by Remington Hotels under a property management arrangement.
The company targets affluent leisure travelers, destination weddings and romance clients, corporate and incentive groups, spa and wellness seekers, and a niche of pet-friendly travelers. Marketing reaches customers through the SEO-optimized pierhouse.com website, email newsletter, Facebook/Instagram/TripAdvisor, OTAs, PR coverage (Condé Nast Traveler, US News & World Report, TripAdvisor Traveler's Choice), and concierge referrals from staffed personnel including a named concierge contact. The property has no proprietary technology platform, no disclosed AI/ML capabilities, and no data flywheel — it relies on standard third-party hospitality systems (OpenTable, SpaTime, CartStack, Benchmark email, Google Analytics) operated via a digital agency partner (Milestone Inc.).
Pier House Resort and Caribbean Spa firmographics
Firmographics- Name
- Pier House Resort and Caribbean Spa
- Legal name
- Pier House Resort & Spa
- Website
- https://pierhouse.com
- Company type
- Private
- Founded year
- 1967
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Pier House Resort and Caribbean Spa is a luxury 142-room oceanfront resort on Duval Street in Key West, Florida, offering accommodations, Key West's only full-service spa, four dining venues, and event space for leisure travelers, weddings, and corporate groups.
- Ownership category
- akta.pro rank
Pier House Resort and Caribbean Spa industry classification
Industry- Product category
- Luxury Resort Hospitality
- NAICS
- Hotels (except Casino Hotels) and Motels (72111), Accommodation (721), Food Services and Drinking Places (722)
- SIC
- Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Hotels & Motels (7011), Retail-Eating & Drinking Places (5810)
- akta.pro primary industry
- Beachfront & Coastal Full-Service Hotels (THAGAAAI)
- akta.pro secondary industries
- Beachfront & Island Luxury Resorts (THAGACAA), Destination Spa Resorts (THAGAMAA)
Keywords
Where Pier House Resort and Caribbean Spa is headquartered
LocationHeadquarters
- HQ city
- Key West
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Pier House Resort and Caribbean Spa business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Guest Room Accommodations: Primary revenue stream from 142 guestrooms and suites. Rooms are sold at nightly rates with varying tiers (traditional rooms, Lanai rooms, one-bedroom suites, Sea Breeze Suite, Havana Heights Suite, Presidential Suite). Direct booking offers guaranteed discounts and resort credits.
- Spa Services: The Caribbean Spa at Pier House (10,000 sq ft, 10 lavish treatment rooms) generates revenue from massages, facials, nail services, hair/makeup services, and spa packages. Pricing ranges from $110 (20-min express) to $310 (80-min Shoreline beachside massage). A 24% service charge is added to all services.
- Food & Beverage / Dining: Three on-site dining and bar venues — One Duval (award-winning restaurant), Chart Room Bar (legendary bar), Three Palms Beach Bar, and Harbor View Café — generate revenue through covers, food sales, and beverages. OpenTable integration enables advance reservations.
- Meetings & Events: Over 2,600 sq ft of indoor and outdoor function space (Grand Cayman Ballroom 2,000 sq ft, Barbados Room 600 sq ft, Sunset Terrace, Beach Terrace) generates revenue from corporate meetings, weddings, and special occasions. Catering services and event planning are additional revenue streams.
- Resort Fee: A daily resort fee of $60 plus tax is charged, covering Wi-Fi, private beach access, beach/pool towels and attendants, concierge services, in-room coffee, bottled water, bathrobes, in-room safe, Tesla charging station, and local/toll-free calls. Self-parking is additional $40 plus tax per night.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Traditional Room with Balcony or Patio |
| Subscription | Pay-as-you-go | Lanai Rooms with Garden Views |
| Subscription | Pay-as-you-go | One-Bedroom Suites with Living Area |
| Subscription | Pay-as-you-go | Sea Breeze Suite |
| Subscription | Pay-as-you-go | Havana Heights Suite (ADA Compliant) |
| Subscription | Pay-as-you-go | Presidential Suite — 1,450 sq ft with 780 sq ft private balcony |
| Subscription | Daily | Resort Fee |
| Unit Pricing | Daily | Self-Parking |
| One time/ perpetual license | Pay-as-you-go | Pet Fee |
| Unit Pricing | Pay-as-you-go | Spa — Massages (starting prices) |
| Unit Pricing | Pay-as-you-go | Spa — Facials (starting prices) |
| Unit Pricing | Pay-as-you-go | Spa — Manicure & Pedicure (starting prices) |
| Unit Pricing | Pay-as-you-go | Spa — Spa Packages (starting prices) |
| Unit Pricing | Pay-as-you-go | Spa Enhancements |
| Unit Pricing | Pay-as-you-go | Nail Enhancements & Salon Services |
| Unit Pricing | Pay-as-you-go | Waxing Services |
| Subscription | Pay-as-you-go | Beach Bound VIP Rate (Direct Booking) |
| Unit Pricing | Pay-as-you-go | Wedding Receptions — Per Person Pricing |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels6 records
Pier House Resort and Caribbean Spa product offering
Product offeringCore offering
Pier House Resort and Caribbean Spa operates a 142-key luxury oceanfront resort in Key West, Florida, at 1 Duval Street. The resort sells nightly accommodations (traditional rooms through a 1,450 sq ft Presidential Suite), spa services at the 10,000 sq ft Caribbean Spa, food and beverage across four on-site venues (One Duval restaurant, Chart Room Bar, Three Palms Beach Bar, Harbor View Café), and over 2,600 sq ft of meeting and event space for weddings and corporate retreats. Guests also access a private white-sand beach, heated outdoor pool, and concierge services including partner-led water activities.
Product overview
Pier House Resort and Caribbean Spa is a luxury oceanfront resort on Duval Street in Key West offering a unified hospitality portfolio centered on 142 island-chic guestrooms and suites. The property features four distinct dining venues (One Duval Restaurant, Chart Room Bar, Three Palms Beach Bar, and Harbor View Café), the only full-service spa in Key West (Caribbean Spa with 10,000 sq. ft.), private white-sand beach access, outdoor pool, and over 2,600 sq. ft. of flexible meeting/event space including the Grand Cayman Ballroom, Barbados Room, Sunset Terrace, and Beach Terrace. The resort also provides water activity partnerships, pet-friendly accommodations, and comprehensive wedding planning services. The offering integrates hotel stays with spa treatments, dining experiences, and event hosting as a complete destination resort.
Differentiator
Problem solved
Functional benefit
Products and services
- Guestrooms & Suites
- Caribbean Spa at Pier House
Companies that use Pier House Resort and Caribbean Spa
Customer profileSegments5 records
Ideal customer profiles4 records
Pier House Resort and Caribbean Spa technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Pier House Resort and Caribbean Spa partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Remington HotelscoreRemington Hotels is the property management and hospitality management company that operates Pier House Resort & Spa. They provide operational management, revenue management, sales and marketing support, and digital presence infrastructure including website hosting powered by Milestone Inc.
- Sebago WatersportsminorPier House has partnered with Sebago Watersports to offer guests lower rates on water activities including snorkeling, sunset sails, and parasailing in Key West. The concierge facilitates bookings for these partner-provided excursions.
- OpenTablecoreOpenTable integration enables diners to make advance reservations at One Duval restaurant directly through the Pier House website, as well as via OpenTable's platform. This is a standard restaurant reservation technology integration.
- SpaTimecoreSpaTime provides the online spa appointment scheduling platform used by Pier House's Caribbean Spa (kwp2700). Guests book treatments through SpaTime's web portal, enabling 24/7 self-service appointment booking.
- Various Wedding VendorsminorPier House Resort & Spa works with a preferred list of vendors for wedding services, including caterers, florists, photographers, and entertainment providers recommended by the resort's expert wedding planners.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Pier House Resort and Caribbean Spa competitors and assessment
Company assessmentDirect peers
- Southernmost Beach Resort: Boutique beachfront resort at the southernmost point of Key West with private beach access, multiple dining venues, and event space. Closest head-to-head competitor to Pier House in the leisure/romance segment with overlapping Duval Street area positioning.
- Sunset Key Cottages: Luxury cottage resort on a private offshore island just off Key West, offering upscale accommodations with spa and dining. Comparable as a destination luxury resort in Key West targeting affluent leisure travelers seeking a unique, exclusive experience.
- The Marker Key West: Boutique waterfront resort in Old Town Key West offering three pools, private harbor access, and event space. Comparable to Pier House as a similarly positioned full-service leisure property targeting couples and small groups in the same geography.
- Hyatt Centric Key West Resort and Spa: Full-service waterfront resort with spa, multiple dining outlets, and event venues in Key West. Comparable to Pier House in scale, service breadth, and luxury leisure traveler focus, though brand-affiliated versus independent.
- Opal Key West Resort & Marina (formerly Westin Key West): Full-service waterfront resort with marina access, multiple dining venues, and event space in Old Town Key West. Comparable to Pier House as a similarly sized full-service property serving leisure and group travelers in the same destination.
- Casa Marina Key West, Curio Collection by Hilton: Iconic historic beachfront resort in Key West operated under Hilton's Curio Collection. Directly comparable to Pier House as a similarly sized full-service luxury beachfront property in the same destination market, with comparable F&B, event, and leisure traveler mix.
- The Reach Key West, Curio Collection by Hilton: Boutique beachfront resort on Key West's only natural sand beach with private beach access and event facilities. Sister property to Casa Marina and a directly comparable beachfront leisure competitor to Pier House.
Broad incumbents
- Hilton Hotels & Resorts (Key West portfolio): Major global hotel brand operating multiple Key West properties (Casa Marina, The Reach, DoubleTree) with broader portfolio scale, loyalty program, and brand-driven distribution advantages that independent Pier House must compete against.
- Marriott International (Key West portfolio): Global hotel brand with brand-affiliated Key West properties (e.g., Fairfield, Marriott) that compete for leisure traveler share through loyalty programs and bundled travel packages. Broad incumbent rather than direct luxury competitor.
Others
- Remington Hotels: Third-party hospitality management company that operates Pier House and a portfolio of independent luxury and resort hotels. Relevant as the operating partner whose management quality and revenue strategy directly drive Pier House's performance.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Pier House Resort and Caribbean Spa social profiles
Digital presencePier House Resort and Caribbean Spa compliance and trust
Trust signalCompliance3 records
Pier House Resort and Caribbean Spa financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pier House Resort and Caribbean Spa leadership team
Management profileNumber of profiles
Pier House Resort and Caribbean Spa funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pier House Resort and Caribbean Spa M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pier House Resort and Caribbean Spa
What does Pier House Resort and Caribbean Spa do?
Pier House Resort and Caribbean Spa operates a 142-key luxury oceanfront resort in Key West, Florida, at 1 Duval Street. The resort sells nightly accommodations (traditional rooms through a 1,450 sq ft Presidential Suite), spa services at the 10,000 sq ft Caribbean Spa, food and beverage across four on-site venues (One Duval restaurant, Chart Room Bar, Three Palms Beach Bar, Harbor View Café), and over 2,600 sq ft of meeting and event space for weddings and corporate retreats. Guests also access a private white-sand beach, heated outdoor pool, and concierge services including partner-led water activities.
Is Pier House Resort and Caribbean Spa a public or private company?
Pier House Resort and Caribbean Spa is a private company. It is classified as unknown and is currently operating.
When was Pier House Resort and Caribbean Spa founded?
Pier House Resort and Caribbean Spa was founded in 1967. It employs 11 to 50 people.
Where is Pier House Resort and Caribbean Spa based?
Pier House Resort and Caribbean Spa is headquartered in Key West, United States, in the North America region.
How does Pier House Resort and Caribbean Spa make money?
Five revenue lines are on record. Guest Room Accommodations are the primary driver. The others are spa Services, food & Beverage / Dining, meetings & Events and resort Fee.
Who are Pier House Resort and Caribbean Spa's main competitors?
Direct peers on record are Southernmost Beach Resort, Sunset Key Cottages, The Marker Key West, Hyatt Centric Key West Resort and Spa, Opal Key West Resort & Marina (formerly Westin Key West), Casa Marina Key West, Curio Collection by Hilton and The Reach Key West, Curio Collection by Hilton. Broad incumbents are Hilton Hotels & Resorts (Key West portfolio) and Marriott International (Key West portfolio). Remington Hotels is listed as an others.
Does Pier House Resort and Caribbean Spa have an API?
No public API is recorded for Pier House Resort and Caribbean Spa.
What industry is Pier House Resort and Caribbean Spa in?
Pier House Resort and Caribbean Spa's product category is Luxury Resort Hospitality. Its primary akta.pro industry code is THAGAAAI, Beachfront & Coastal Full-Service Hotels, with a secondary code of THAGACAA, Beachfront & Island Luxury Resorts. Its NAICS code is 72111 and its SIC code is 7000.