Pimms Médiation Portes de Provence

What Pimms Médiation Portes de Provence does

Pimms Médiation is a French non-profit association network (Réseau national Pimms Médiation, Association déclarée) that delivers free professional social mediation services connecting vulnerable citizens with essential public and private services. Founded in 1995 with SNCF as co-founder, the network today comprises roughly 36 local associations and more than 400 contact points across France, staffed by 507 social mediators who handle over 3 million requests and conduct more than 10,000 workshops annually. Services are organized around six pillars: housing, professional life, mobility, digital, budget, and health, with additional focus on senior isolation and accessibility. The organization is the only nationwide network certified to the AFNOR XP X60-600 social mediation standard and holds France Services and Points Conseil Budget government labels across multiple sites.

Pimms Médiation's service portfolio combines in-person mediation, itinerant delivery (Pimms Mobiles, France Services buses, the electric cargo bike BeN), home visits, and self-service digital spaces (PAND@). Its proprietary digital learning product, La Petite École du Numérique, pairs in-person workshops with online exercises for blended digital-skills training targeting digitally excluded individuals. Other products include Ecogestes energy-efficiency workshops, Mobility Learning workshops co-developed with SNCF, and budget diagnostics under the Point Conseil Budget label. The organization publishes recurring impact studies with ESSEC Impact Unlimited documenting outcomes such as 67% rights expansion, 93% digital skill acquisition, and 71% reduction in senior isolation.

The business model is entirely free at the point of use for citizens, with no tiered paid services. Funding comes from public grants (French government, Banque des Territoires, AMI LILA program, European Union co-financing) and recurring annual corporate partnership contributions from energy utilities (EDF, Enedis, ENGIE, SUEZ, Veolia), transport operators (SNCF, Keolis), financial institutions (La Banque Postale, La Poste), and social protection groups (Malakoff Humanis). Distribution is anchored by a physical-access network (fixed sites, mobile units, transport-network presence, Relais Poste counters, town-hall-hosted multisite operations) supplemented by LinkedIn, YouTube, TikTok, X, the institutional website, and presence at the Salon des Maires et des Collectivités Locales. Pimms Médiation Portes de Provence is one of the local chapters operating within this national federation.

Name

Pimms Médiation Portes de Provence

Legal name

Réseau national Pimms Médiation

Website

https://pimmsmediation.fr

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Pimms Médiation Portes de Provence is a French non-profit social mediation association delivering free access-to-rights services across housing, employment, mobility, digital, budget, and health pillars for vulnerable citizens, operating as a local chapter within a national federation of 36 associations, 400+ contact points, and 507 mediators funded by public grants and corporate partners.

Ownership category

akta.pro rank

Headquarters

HQ city

Donzère

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Public funding and institutional grants: Core funding from public partners (local authorities, government agencies), co-financed by the European Union. Services are entirely free for end users.
2. Corporate partnership contributions: Annual contributions from partner companies (EDF, Enedis, Engie, SUEZ, Veolia, La Banque Postale, Malakoff Humanis, Keolis, SNCF, La Poste) to fund mediation actions on their respective topics (energy, mobility, banking, senior isolation).
3. Donations and grants: Vehicle donations (e.g., from Enedis) and project-specific grants from institutional partners such as the Banque des Territoires (AMI LILA program).

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Pimms Médiation delivers free professional social mediation services across six domains — housing, professional life, mobility, digital, budget, and health — connecting vulnerable citizens with essential public, utility, transport, banking, and digital services. The network combines fixed-site offices, mobile units (Pimms Mobiles, BeN cargo bikes), home visits, and a proprietary digital literacy platform (La Petite École du Numérique) to maximize geographic accessibility. The organization operates as a federation of 36 local associations handling over 3 million annual requests through 507 professional social mediators.

Product overview

Pimms Médiation is a social mediation network offering a comprehensive portfolio of services across six core domains: housing, professional life, mobility, digital, budget, and health. The core offering centers on professional social mediation that connects citizens with essential services. Key products include La Petite École du Numérique for digital literacy training (combining in-person workshops with online exercises), BeN (Bike E Numérique) for mobile digital mediation, France Services labeled multi-service access points, Point Conseil Budget for financial counseling, PAND@ self-service digital spaces, and Pimms Mobile itinerant units. The network also delivers specialized workshops including mobility learning (with SNCF), ecogestes energy efficiency training, and collective/individual digital skills workshops.

Differentiator

Problem solved

Functional benefit

Brands

• La Petite École du Numérique: Digital training tool developed by Pimms Médiation for learning digital basics at one's own pace
• Pimms Mobile
• France Services
• Points Conseil Budget

Products and services

• La Petite École du Numérique

Quantifiable outcome

• 67% of supported citizens obtained or expanded their rights and services
• +6 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature1 record

Partnerships

14 partnerships are on record, tiered minor and core.

• SolinumminorStrategic or Co-development Partner · 16 March 2026Partnership with Solinum (creator of Soliguide) to strengthen access to essential services. Mediators will use Soliguide — a digital guide listing 140,000+ services — to orient the citizens they support. Collaboration includes harmonizing Pimms Médiation visibility on the platform and sharing local service news.
• SNCFcoreStrategic or Co-development Partner · 1 January 1995Co-founder of the first Pimms Médiation in 1995. Historical partner for transport mediation. Mediators provide daily presence in rail environments, assisting travelers with tickets, routes, and accessibility. Partnership also enables professional pathways for mediators toward SNCF employment.
• EDFcoreStrategic or Co-development PartnerEDF is a founding partner of the Pimms Médiation network. Collaboration focuses on energy mediation, prevention of disconnections, and energy efficiency education. EDF correspondents train mediators; in 2025, 8,075 people were supported and 29,110 mediation actions carried out for EDF.
• EnediscoreStrategic or Co-development PartnerEnedis partners with Pimms Médiation for electricity network mediation and digital inclusion. In 2025, 652 people were supported and 11,143 mediation actions carried out. Enedis donates equipment (vehicles, smartphones, computers) to support association operations.
• ENGIEcoreStrategic or Co-development PartnerEnergy utility partner supporting Pimms Médiation's work on gas and electricity precarity prevention and energy bill mediation.
• SUEZcoreStrategic or Co-development PartnerWater and environmental services partner supporting Pimms Médiation's actions on water bill mediation and access to water services.
• VeoliacoreStrategic or Co-development PartnerEnvironmental services partner contributing to Pimms Médiation's water and environmental precarity mediation work.
• La PostecoreStrategic or Co-development PartnerLa Poste operates Relais Poste locations within Pimms Médiation sites, expanding postal and administrative service access in underserved areas.
• La Banque PostalecoreStrategic or Co-development PartnerBanking inclusion partnership under the 'accès aux droits et éducation budgétaire' program deployed across 7 territories. In 2025, 689 people were supported. La Banque Postale co-develops budget diagnostics and directs clients to the L'Appui platform.
• Malakoff HumaniscoreStrategic or Co-development PartnerSocial protection group supporting Pimms Médiation's senior isolation prevention and well-aging programs. Since 2021: 55 projects supported, 3,133 seniors assisted in rights-opening actions, and 18,346 total users supported at contact points. Also funds impact measurement studies.
• KeoliscoreStrategic or Co-development PartnerUrban transport operator partner for mobility mediation. Provides presence of mediators on urban transport networks, assisting passengers with tickets, orientation, and safety.
• KeoliscoreChannel Partner/ Reseller/ DistributorCo-distributor of Pimms Médiation mobility services on urban transport networks across France.
• Unis-CitéminorStrategic or Co-development PartnerCivic service organization collaborating with Pimms Médiation and SNCF Voyageurs TER Bretagne on mobility learning workshops in Brittany, supporting young people in discovering TER services.
• Hello CharlyminorStrategic or Co-development PartnerAI-powered employment platform contributing to Pimms Médiation's webinaire on AI for employment. Hello Charly integrates AI into job seekers' pathways for CV assistance and interview preparation.

Scale indicators21 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Emmaüs Connect: French nonprofit tackling digital inclusion and access to rights for vulnerable populations through in-person and digital training. Closest peer: similar target beneficiaries (digitally excluded, low-income) and comparable blended in-person + digital service model across multiple territories.
• France Médiation: National federation to which Pimps Médiation belongs, coordinating adult-relay / social-mediator schemes across France. Directly comparable as the parent umbrella organization aggregating similar local mediation associations and representing the model to public funders.
• Missions locales: Network of local youth-employment and social-integration agencies funded by French public authorities. Directly comparable on target beneficiaries (job seekers, vulnerable youth), public-funded free-service model, and France-wide multisite delivery model.
• ADIE: Association pour le Droit à l'Initiative Économique — a French nonprofit providing microcredit and financial inclusion to excluded populations. Comparable mission on banking/financial rights access, similar partnership ecosystem with banks and public funders.
• Régies de quartier: Federation of neighborhood-based social mediation and economic activity structures in France, operating on comparable resident-services and community-development lines. Direct peer for local presence, public-funded social utility activities, and partnership-driven funding.

Broad incumbents

• Secours populaire français: Major French nonprofit providing solidarity-based support (food, clothing, leisure, rights access) to people in precarious situations. Comparable on rights-access support and free-service delivery for vulnerable populations across France.
• Croix-Rouge française: Largest French humanitarian nonprofit, providing broad social aid, health, and emergency services. Overlaps on social assistance to vulnerable populations but operates at much larger scale across many verticals beyond mediation.
• Emmaüs France: Federation of Emmaüs groups (housing, social economy, second-hand). Overlaps with Pimms on social inclusion and poverty alleviation, with similar local-association federation structure, but its core focus is housing and insertion through economic activity.
• France Services (Maisons France Services): Government-led network of public service access points offering multi-operator administrative support. Direct overlap with Pimms's France Services-labeled sites, but state-operated at larger scale and not specialized in social mediation.

Emerging players

• Solinum (Soliguide): Digital platform listing 140,000+ essential services for people in precarious situations; Pimms partner. Comparable target audience and use case (orienting citizens to essential services), but delivered via a digital directory rather than in-person mediation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/pimmsmediation?lang=fr
• YouTubeyoutube.com/@pimmsmediation
• LinkedInlinkedin.com/company/pimmsm%C3%A9diationportesdeprovence
• TikToktiktok.com/@pimms.mediation

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pimms Médiation Portes de Provence