What Malakoff Humanis does

Malakoff Humanis is a French paritarian and mutual social protection group ("groupe de protection sociale paritaire et mutualiste"), formed in 2019 from the merger of Malakoff and Humanis, headquartered on Rue Laffitte in Paris's 9th arrondissement with 10,000+ employees. It provides complementary health insurance (mutuelle santé), provident insurance (death/disability/incapacity), savings and life insurance (assurance vie, PER), supplementary retirement, mortgage insurance, and international/expatriate coverage to approximately 9 million insured people across metropolitan France and overseas territories. It is described as France's second-largest social protection group and also operates as a manager of the Agirc-Arrco complementary retirement regime for private-sector employees.

The group serves four primary segments — individuals (particuliers), companies of all sizes (TPE to large enterprises), self-employed professionals (TNS), and professional branches — supported by a distinct moat in negotiated collective agreements, holding recommended status across 166+ professional branches (CCNs) including BET, HCR, Métallurgie, and Immobilier. Products span retail offerings (Pack Santé Particuliers, Entreprise Santé+), a fully digital micro-enterprise product (Poké), digital mortgage insurance (Zen'Up), and branch-specific mutuelles. The technology layer comprises a digital insurance platform (online subscription, claims, customer management), the AccessMH broker portal, Espace Client customer portals, iOS/Android apps, and the Kalixia care network of ~20,000 healthcare professionals (opticians, dentists, audiologists, osteopaths) offering negotiated rates and third-party payment.

Revenue is generated almost entirely through recurring premium contributions across health, provident, savings/retirement, mortgage, and branch agreements, with employer-employee cost-sharing on collective enterprise plans and management fees on accumulated savings. Go-to-market is hybrid and multi-channel: direct-to-consumer digital self-service for individuals and micro-enterprises, enterprise field sales for collective protection, and a large indirect network of 3,000+ accounting experts (experts-comptables), insurance brokers (courtiers), and general agents, augmented by automatic business flow from recommended professional-branch agreements. Enterprise pricing starts from €16/month per employee; individual plans use tiered formulas with promotional acquisition discounts.

Name

Malakoff Humanis

Legal name

Malakoff Humanis

Website

https://malakoffhumanis.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

French paritarian mutual social protection group providing complementary health, provident, savings, retirement, and mortgage insurance to ~9 million people across individuals, companies, self-employed professionals, and 166+ professional branches; positioned as France's second-largest social protection group.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Health Insurance Premiums: Collection of recurring premiums from individuals and enterprises for complementary health insurance coverage (mutuelle santé). Revenue generated through monthly or annual premium payments, with employer and employee cost-sharing for enterprise plans.
2. Provident Insurance: Collective provident insurance products covering death, disability, and incapacity risks for employees and self-employed professionals. Revenue through regular premium contributions.
3. Savings & Retirement Products: Individual life insurance (Assurance vie), retirement savings plans (PER), and collective savings products. Revenue through premium contributions and management fees on accumulated savings.
4. Mortgage Insurance: Digital mortgage insurance (Assurance Emprunteur) through Zen'Up brand, targeting borrowers to double revenue to €300 million by 2030. Revenue through premium collection on credit insurance policies.
5. Professional Branch Agreements: Negotiated insurance solutions for 166+ professional branches (CCNs) covering health, provident, and savings. Revenue through employer and employee premium contributions under branch-specific agreements.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels9 records

Core offering

Malakoff Humanis sells supplementary health insurance (mutuelle santé), collective provident insurance, savings and retirement products, mortgage insurance via the Zen'Up brand, and international expatriate coverage to individuals, enterprises, self-employed professionals, and 166+ professional branches across France. Its offerings are anchored in a paritarian mutual structure, supported by the Kalixia care network (20,000+ healthcare professionals), digital client portals, mobile apps, and a multi-channel distribution of direct, partner, broker, and branch-based sales.

Product overview

Malakoff Humanis is a paritarian and mutual social protection group in France managing supplementary health insurance, provident insurance, retirement, and employee savings for 9 million people. The portfolio is organized around several core product families: (1) health insurance (mutuelle santé) for individuals, businesses, and self-employed professionals, available through retail products (Pack Santé Particuliers, Entreprise Santé +) and specialized digital offerings (Poké for micro-enterprises, Zen'Up for mortgage insurance); (2) collective provident insurance (Prévoyance Collective, Prévoyance +) covering death, incapacity, and disability; (3) retirement and savings products (Assurance Vie Actépargne2, PER Collectif, PERO, PEE, IFC) for both individual and enterprise clients; (4) international health coverage for expatriates; and (5) a specialized CCN offering covering 92 professional branches (including HCR, BET, Métallurgie, Immobilier, and Prestataires de services), each with negotiated health and provident packages. These products are supported by digital platforms including the Kalixia care network (20,000+ professionals), AccessMH broker portal, client portals (Espace Client), online simulation and quote tools, and mobile apps on iOS and Android.

Differentiator

Problem solved

Functional benefit

Brands

• Zen'Up: Digital mortgage insurance broker brand operated by subsidiary Lifesquare, acquired by Malakoff Humanis in 2023.

Products and services

• Pack Santé Particuliers Individual health insurance (mutuelle santé) providing reimbursements for medical consultations, hospitalization, dental, optical, and hearing care, sold directly to individual consumers with three formula tiers and promotional discounts.
• Entreprise Santé + Collective health insurance for businesses of all sizes (TPE to 100+ employees), offering seven ready-to-use formula options for PME covering mandatory minimum benefits and supplementary options, plus fully customized Sur-Mesure solutions for larger accounts.
• Poké 100% digital health insurance for micro-enterprises (TPE, 1-9 employees) delivered through a simplified fully online subscription process starting from €16/month per employee.
• Prévoyance Collective Collective provident insurance for enterprises covering death, work incapacity, and disability risks, including salary maintenance, workplace accident coverage, and Document Unique (DUERP) management tools.
• Mutuelle Indépendants / TNS Health insurance tailored to self-employed professionals (TNS), including auto-entrepreneurs, combining health coverage and provident protection under the Madelin law.
• Assurance Vie Actépargne2 Multi-support life insurance (Assurance Vie) enabling investments in euro funds and units of account, distributed in partnership with La France Mutualiste with promotional welcome bonuses for new contracts.
• Plan d'Épargne Retraite Individuel (PER'FORM / LFM) Individual retirement savings plans (PERIN) including PER'FORM (LFM) with welcome bonuses and MEDICIS PERIN for self-employed professionals, providing long-term retirement savings with tax advantages.
• Plans d'Épargne Salariaux et Retraite Collective (PER Collectif, PERO, PEE, IFC) Enterprise retirement and savings solutions including PER Collectif (collective pension), PERO (mandatory retirement plan), PEE (company savings plan), and IFC (end-of-career indemnities), serving both employer and employee savings needs.
• Assurance Emprunteur Zen'Up Mortgage insurance product (Assurance Emprunteur) distributed via the Zen'Up digital broker brand, simplifying loan insurance for property buyers with targets to double revenue to €300 million by 2030.
• Retraite Complémentaire Agirc-Arrco Supplementary retirement management service for private-sector employees under the Agirc-Arrco regime, including retirement preparation, filing, and benefit management.
• Mutuelle Internationale / Expatriés International health insurance for expatriates, offering packages complementing CFE (Caisse des Français de l'Étranger) coverage, standalone first-euro coverage, senior plans, and Switzerland-specific offerings for individuals and enterprises.
• Solutions CCN Branches Professionnelles (HCR, BET, Métallurgie, Immobilier, Prestataires, Agricole) Branch-specific negotiated health and provident insurance solutions under collective agreements covering 92+ professional branches, including dedicated programs for Hotels/Cafés/Restaurants (HCR Bien-être), Bureaux d'Études Techniques (BET, 60,000 employees), Métallurgie, Immobilier, Prestataires de services tertiaire, and agricultural sector, with solidarity funds and prevention services.
• Réseau de Soins Kalixia Care network integrating 20,000+ healthcare professionals including 6,300+ opticians, 7,300+ dentists, 4,300+ audiologists, and 500+ osteopaths, providing negotiated pricing, third-party payment (tiers payant), and quality-controlled service for Malakoff Humanis policyholders.
• Plateforme AccessMH Digital distribution platform for insurance brokers (courtiers), providing access to Malakoff Humanis products, quote tools, and client portfolio management capabilities for authorized distribution partners.

Quantifiable outcome

• 74% of consumers rate satisfaction above 8 out of 10
• +5 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Betakorn (KaribU Gestion and Gedeon)coreStrategic or Co-development Partner · 14 March 2024Malakoff Humanis acquired majority stake in Betakorn, a holding that owns KaribU Gestion and Gedeon, which specialize in managing and distributing collective savings products. The operation aims to strengthen Malakoff Humanis's position in the savings market and accelerate development of Gedeon and KaribU through synergies in commercial, IT, and management areas.
• Lifesquare (Zen'Up)coreStrategic or Co-development Partner · 29 August 2023Digital mortgage insurance broker based in Paris. Malakoff Humanis acquired majority stake to strengthen its position in the mortgage insurance market. Deal aims to double Malakoff Humanis's mortgage insurance revenue to €300 million by 2030 and diversify offerings beyond traditional health and provident insurance.
• Kalixia Care NetworkcoreTechnology or IntegrationNetwork of approximately 20,000 healthcare professionals including opticians (6,300+), dentists (7,300+), audiologists (4,300+), and osteopaths (500+). Provides negotiated rates and quality-assured services to Malakoff Humanis policyholders.
• Ma Bonne FéeminorStrategic or Co-development PartnerParentality support partner for BET branch employees, providing free hours of childcare assistance and tutoring services without conditions.
• 3,000+ Experts-Comptables (Accountants)coreChannel Partner/ Reseller/ DistributorPartnership with over 3,000 accounting professionals and social collaborators who advise business clients on social protection and help implement employee health coverage. Malakoff Humanis provides dedicated support tools, training, and a loyalty program.
• 166+ Professional Branches (CCNs)coreStrategic or Co-development PartnerRecommended status by 166+ professional branches including BET, HCR, metallurgie, immobilier, and others. These branches recommend Malakoff Humanis for negotiated health and provident coverage with favorable rates and solidarity mechanisms.
• La France MutualisteminorStrategic or Co-development PartnerPartnership for distribution of Actépargne2 life insurance and LFM PER'FORM individual retirement plans. Promotion offering €150 abondement for new subscribers with minimum €5,000 initial investment.

Scale indicators8 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• AG2R La Mondiale: AG2R La Mondiale is a paritarian French social protection group offering complementary health, provident, savings, and retirement solutions through professional branch agreements. It is the most directly comparable mutualist competitor to Malakoff Humanis in France's social protection market.
• Harmonie Mutuelle: Harmonie Mutuelle is a large French mutual health insurer serving individuals, enterprises and professionals with complémentaire santé and provident products. It directly competes with Malakoff Humanis in mutuelle santé distribution across individuals, SMEs and professional branches.
• Klesia: Klesia is a French paritarian social protection group focused on retirement, prévoyance and health coverage, particularly strong in professional branch agreements for seniors and dependent-care sectors. It mirrors Malakoff Humanis's paritarian, mutualist structure and CCN-driven distribution model.
• Macif: Macif is a major French mutual insurance group covering health, provident, savings and home/auto insurance for individuals and professionals. As a mutualist insurer with comparable products and values, it is a peer in health and social protection distribution in France.

Broad incumbents

• AXA France: AXA France is the French arm of the global AXA group, offering individual and group health, life, and retirement products at scale. It is a broader incumbent competitor with overlapping health, life, and savings offerings but a wider portfolio beyond Malakoff Humanis's social protection focus.
• CNP Assurances: CNP Assurances is one of France's largest life and health insurance carriers, distributing through banking partners (La Banque Postale, BPCE, Crédit Agricole) and offering collective retirement and prévoyance products. It overlaps with Malakoff Humanis's savings, retirement and group protection lines but on a much broader, multi-distribution platform.
• Crédit Agricole Assurances: Crédit Agricole Assurances is the bancassurance arm of Crédit Agricole, providing life, health, and retirement products distributed through the bank's network. It competes with Malakoff Humanis in savings (assurance vie), retirement (PER, PER Collectif) and creditor insurance including mortgage insurance.
• Covéa (MAAF, MMA, GMF): Covéa is a French mutual insurance group combining MAAF, MMA and GMF, offering property/casualty, health, and life insurance. It competes with Malakoff Humanis in individual and SME health, provident and savings, but its core franchise is P&C and roadside/mutual services.
• SwissLife France: SwissLife France offers life insurance, health, prévoyance and retirement products, distributed through a proprietary advisor network. It competes with Malakoff Humanis in savings, retirement and individual health, with a stronger focus on wealth management and advisor-led distribution.

Emerging players

• Alan: Alan is a French digital health insurer offering complémentaire santé for SMEs and individuals via a fully online platform. It is an emerging player competing with Malakoff Humanis's Poké and Entreprise Santé+ digital offerings, particularly with SMEs seeking streamlined online health coverage.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Customer concentration

• Xx.com/MalakoffHumanis
• YouTubeyoutube.com/channel/UCGdS--mrCwUDghRdYb89z_g
• Facebookfacebook.com/FondationMalakoffHumanisHandicap
• LinkedInlinkedin.com/company/malakoff-humanis

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments14 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Malakoff Humanis