PIMMS Médiation Artois-Gohelle

What PIMMS Médiation Artois-Gohelle does

PIMMS Médiation Artois-Gohelle is a French non-profit association (Association déclarée, SIREN 42384174100071) and a regional member of the national PIMMS Médiation social-mediation network, headquartered in Lens, Hauts-de-France, and operating additional sites at Beuvry (newly inaugurated July 2026) and other partner locations across the territory. The organization provides free, in-person and mobile accompaniment services to vulnerable citizens in six core domains: professional life, health, housing, digital, budget, and mobility. End beneficiaries include socially excluded populations, isolated seniors, and individuals facing the digital divide; services are delivered free of charge without income or eligibility gating.

The technology stack centers on PAND@ (Point d'Accompagnement Numérique aux Démarches Administratives), a network of digital access spaces deployed at PIMMS sites, partner mairies, and via mobile units, and La Petite École du Numérique, a customizable digital-training platform that combines personalized online learning paths with in-person workshops. The organization also operates specialized programs including Seniormobile (senior transport/companionship), BeN — a digital electric bike for street-level mediation co-developed with Tilab — Ateliers d'Apprentissage à la Mobilité with SNCF, and recent AI-for-Employment workshops (Ateliers Intelligence Artificielle pour l'Emploi) using partner tools such as Hello Charly and IBM SkillsBuild.

The business model is non-commercial grant- and partnership-funded. Revenue derives from public institutional funding (e.g., Banque des Territoires via the AMI LILA program), corporate sponsorships from utility, transport, banking, and insurance partners (EDF, Enedis, ENGIE, Suez, Veolia, SNCF, Keolis, La Banque Postale, La Poste, Malakoff Humanis), and territorial authorities. Key certifications — France Services label, Point Conseil Budget, AFNOR, Label RIG, and AFNOR XP X60-600 social-mediation standard — formalize eligibility for public contracts and partnership programs. Services are distributed through fixed sites, partner-site permanences, mobile units, and home visits, reaching beneficiaries without appointment requirements in most cases.

Name

PIMMS Médiation Artois-Gohelle

Legal name

Réseau national Pimms Médiation

Website

https://pimms.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

PIMMS Médiation Artois-Gohelle is a French non-profit association providing free social-mediation services — administrative support, digital inclusion, energy, mobility, health, and budget accompaniment — to vulnerable citizens in the Artois-Gohelle territory of Hauts-de-France.

Ownership category

akta.pro rank

Headquarters

HQ city

Lens, Hauts-de-France

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Public Funding and Institutional Partnerships: As a social mediation association, PIMMS Médiation Artois-Gohelle operates primarily through public funding, institutional partnerships with local authorities (collectivités), and corporate sponsorships from utility companies (energy, water, transport). Services are provided free of charge to citizens.
2. Partnership Funding (Banque des Territoires): Specific projects receive targeted funding, such as the AMI LILA (Lieux Innovants, Lieux Accueillants) program from Banque des Territoires supporting facility improvements at the Lens location.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

PIMMS Médiation Artois-Gohelle is a non-profit social mediation association that provides free, in-person assistance to citizens with administrative procedures, digital skills training, energy bill mediation, housing support, employment assistance, health access facilitation, and senior isolation prevention. Services are organized around six core areas — professional life, health, housing, digital, budget/finance, and mobility — and delivered through fixed locations (Beuvry, Lens), mobile units, partner sites, and home visits within the Artois-Gohelle territory of Hauts-de-France.

Product overview

PIMMS Médiation Artois-Gohelle operates as part of the national Pimms Médiation social mediation network, offering a comprehensive portfolio of services designed to connect citizens with essential public services. The organization provides a unified platform of accompaniment services organized around six core areas: professional life, health, housing, digital/internet, budget/finance, and mobility. Key named products include PAND@ (digital administrative assistance spaces), La Petite École du Numérique (digital training tool), Ateliers d'Apprentissage à la Mobilité (mobility workshops), and specialized services like BeN (mobile digital mediation bike), Seniormobile (senior transport service), and GLEAM (local accompaniment gateway). Services are delivered through fixed locations, mobile units (Pimms Mobiles), home visits, and partnership sites (town halls, community centers). The network comprises 36 associations with over 400 contact points handling approximately 3 million requests annually.

Differentiator

Problem solved

Functional benefit

Products and services

• PAND@ (Point d'Accompagnement Numérique aux Démarches Administratives) Digital spaces within Pimms Médiation locations dedicated to completing administrative procedures online, either independently or with mediator assistance. Offers free access to internet connection and digital tools for autonomous administrative procedures, available in fixed PIMMS locations, partner sites (mairies, community centers), or through mobile services, with some locations offering home visits.
• La Petite École du Numérique A digital training tool developed by Pimms Médiation enabling users to learn digital basics step-by-step at their own pace. Features personalized assessment leading to a complete training pathway adapted to individual level and needs, combining in-person workshop sessions with online exercises between sessions.
• Ateliers d'Apprentissage à la Mobilité Collective workshops developed in partnership with SNCF for learning mobility skills. Topics include purchasing transport tickets online, finding optimal routes, and orienting oneself in stations, with participants then practicing these skills with mediator support.
• Ateliers Intelligence Artificielle pour l'Emploi Workshops focused on artificial intelligence for employment, covering topics such as resume writing assistance, interview simulations, reformulating atypical career paths, and understanding job offers, targeted at job seekers.
• Ateliers Écogestes Free workshops teaching responsible energy and water consumption practices through practical tips and accessories such as faucet aerators, low-energy light bulbs, and shower timers, designed to help participants regain control over their budget.
• Service d'Accompagnement Généraliste aux Droits et Démarches Administratives Generalist accompaniment service helping citizens with administrative procedures including France Travail, social aids, and retirement processes, as well as housing assistance, professional integration support, and access to social services.
• Médiation Énergie et Prévention des Impayés Partnership service with EDF, Enedis, ENGIE, Suez, and Veolia to combat energy precarity, including accompaniment to understand energy and water bills, prevention of energy cuts related to unpaid bills, and awareness on consumption management.
• Seniormobile Transport and accompaniment service for people aged 65+, including mobility diagnosis for equipment and social needs, accompanied trips, referrals to services, and participation in collective workshops, initiated in 2018 by Pimms Médiation Bourgogne du Sud with Malakoff Humanis support.
• BeN (Bike E Numérique) Digital electric bike bringing social and digital mediation directly to residents in public spaces, developed in 2022-2023 through collaboration with Tilab, creating informal exchange spaces to help with administrative procedures when public services close.

Quantifiable outcome

• 67% of accompanied persons obtained new rights, expanded rights, or accessed new services
• +7 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Partnerships

14 partnerships are on record, tiered core and minor.

• EDFcoreStrategic or Co-development PartnerEDF is a founding partner of the PIMMS Médiation network. Partnership focuses on energy mediation, preventing service cuts for unpaid bills, and helping customers understand their consumption and bills. In 2025: 8,075 persons accompanied for EDF, 29,110 mediation actions, 928 collective animation participants.
• EnediscoreStrategic or Co-development PartnerEnedis partners with PIMMS for electricity distribution network mediation, helping vulnerable customers access information and avoid energy service reductions. In 2025: 652 persons accompanied for Enedis, 11,143 mediation actions, 164 collective animation participants.
• ENGIEcoreStrategic or Co-development PartnerENGIE partners with PIMMS for gas and energy mediation services, helping customers manage energy consumption and bills.
• SuezcoreStrategic or Co-development PartnerSuez partners with PIMMS for water utility mediation, helping customers manage water bills and access water services.
• VeoliacoreStrategic or Co-development PartnerVeolia partners with PIMMS for environmental and water services mediation, helping customers access essential services.
• SNCFcoreStrategic or Co-development PartnerSNCF is a founding partner of PIMMS Médiation (since 1995). Partnership focuses on mobility mediation, helping travelers with ticketing, orientation, and accessible transport information. Also co-develops mobility learning workshops with PIMMS Rennes.
• KeoliscoreStrategic or Co-development PartnerKeolis partners with PIMMS for public transport mediation, helping passengers navigate bus, tram, and metro systems.
• Malakoff HumaniscoreStrategic or Co-development PartnerMalakoff Humanis supports PIMMS in implementing actions for well-aging and social connection. Since 2021: 55 projects supported (21 for detecting isolated seniors, 34 for new contact points), 3,133 seniors accompanied, 18,346 total users supported in Malakoff Humanis partnership locations.
• La Banque PostalecoreStrategic or Co-development PartnerLa Banque Postale partners with PIMMS to fight banking exclusion and promote digital inclusion through the 'accès aux droits et éducation budgétaire' program deployed in 7 territories. In 2025: 689 persons accompanied. Includes financial education workshops and budget diagnostics at Points Conseil Budget locations.
• La PostecoreStrategic or Co-development PartnerLa Poste partners with PIMMS for postal services mediation and access to rights through relay locations.
• SolinumminorStrategic or Co-development PartnerPartnership to strengthen access to essential services through Soliguide digital platform, which lists 140,000+ services. PIMMS mediators use the tool to orient users to appropriate services.
• Unis-CitéminorStrategic or Co-development PartnerUnis-Cité partners with PIMMS for volunteer-based social innovation projects, including mobility learning workshops with SNCF in Brittany.
• France ServicescoreOthersPIMMS Médiation holds France Services label (33 network-wide by January 2020, with 2 mobile bus structures). Provides official administrative assistance services under the France Services framework.
• AFPAminorOthersAFPA (Agence nationale pour la Formation Professionnelle des Adultes) partnership for Professional Experience Validation (VAE) of Mediateur Social Accès aux Droits et aux Services professional title.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Emmaüs Connect: Non-profit dedicated to digital inclusion for vulnerable populations in France, offering digital training and equipment access — directly overlapping with PIMMS's PAND@ spaces and La Petite École du Numérique.
• CCAS (Centres Communaux d'Action Sociale): Municipal social action centers across France offering administrative support and elderly services; closest public-sector analogue to PIMMS locations, often co-located as partner sites.
• Réseau national Pimms Médiation: The national federation that PIMMS Médiation Artois-Gohelle belongs to; identical social mediation model, same certifications, and the same founding partners (EDF, SNCF).
• France Services (government network): Government-labeled network of front-desk administrative assistance houses; PIMMS holds the France Services label and competes/cooperates with municipal France Services houses for the same vulnerable-population use cases.

Emerging players

• Solinum (Soliguide): Non-profit operating Soliguide, a digital directory of 140,000+ social services used by PIMMS mediators; an enabling platform peer that complements PIMMS service delivery.
• WeTechCare (Emmaüs): Emmaüs social-enterprise subsidiary focused on digital inclusion training and equipment reuse; comparable target population and digital-inclusion mission to PIMMS's La Petite École du Numérique.

Broad incumbents

• La Banque Postale (Access to Rights / PCB): Strategic partner and broader banking-services incumbent; runs financial inclusion and Points Conseil Budget programs that intersect with PIMMS's budget/overindebtedness services.
• Malakoff Humanis (well-aging program): Major French social-protection insurer funding PIMMS's senior isolation and well-aging programs; operates adjacent aging-related social support services.
• Association Nationale des Médiateurs (ANM): National professional association for mediators; PIMMS is certified to XP X60-600 social mediation standard, placing it in the same professional ecosystem.
• EDF Solidarity / EDF Fondation: Founding partner of PIMMS and the largest energy utility in France; runs parallel energy-precarity and customer-mediation programs that overlap directly with PIMMS's energy mediation services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Customer concentration

• Xx.com/pimmsmediation?lang=fr
• YouTubeyoutube.com/@pimmsmediation
• LinkedInlinkedin.com/company/pimms-m%C3%A9diation-artois-gohelle
• TikToktiktok.com/@pimms.mediation

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PIMMS Médiation Artois-Gohelle