Poliklinische Apotheek Lelystad

What Poliklinische Apotheek Lelystad does

Poliklinische Apotheek Lelystad is a hospital-embedded community pharmacy located at Ziekenhuisweg 100, Lelystad, in the Dutch province of Flevoland. It operates as a franchisee within the Service Apotheek network, which is associated with Mosadex, a Dutch pharmaceutical cooperative and wholesaler. The pharmacy's core function is dispensing prescribed medications to hospital outpatients immediately following their clinic visits, with secondary service to registered community patients in the Lelystad region. It also holds a regional duty pharmacy (dienstapotheek) designation, providing emergency pharmaceutical services across the entire region during evenings (17:30-22:00), weekends, and public holidays.

The pharmacy operates from a single physical location staffed by 9 employees under pharmacist Lianne Chahman-Vos (BIG-nummer 39927548017), with extended daily opening hours from 08:00/09:00 to 22:00. Its product and service portfolio includes core medication dispensing, repeat prescription management (Herhaalservice), a weekly pre-sorted medication adherence system (Dé Medicatierol), home delivery (Bezorgservice), pharmaceutical consultations, periodic medication reviews (Medicijn-APK), and self-care advice. The underlying technology platform is the Service Apotheek network stack, which provides a branded mobile app, an online repeat-prescription portal, a digital patient medication dossier (Medicijndossier), a webshop for OTC and self-care products, and access to a Service Apotheek private-label product line including FNA-certified formulations.

The business model is primarily transactional: revenue is generated through prescription and OTC dispensing (covered largely by Dutch basic health insurance under the standard deductible regime), retail self-care product sales through the physical pharmacy and webshop, and professional consultation services. Marketing is conducted largely through the Service Apotheek brand ecosystem—website content, the mobile app, social media, the Service Apotheek Magazine, and in-pharmacy patient interaction—supported by a 9.1/10 customer satisfaction rating across 225 reviews, achieved for 10 consecutive years. The pharmacy operates in a single market (the Netherlands, Flevoland region) with no documented expansion, acquisition, or external funding activity.

Name

Poliklinische Apotheek Lelystad

Legal name

Poliklinische Apotheek Lelystad

Website

https://poliklinischeapotheeklelystad.nl

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Poliklinische Apotheek Lelystad is a hospital-embedded community pharmacy in Lelystad, Netherlands, serving hospital outpatients, registered community patients, and regional emergency patients with prescription dispensing, medication management, and home delivery under the Service Apotheek franchise.

Ownership category

akta.pro rank

Product category

Retail Pharmacy Services

NAICS

Pharmacies and Drug Retailers (45611)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Hospital & Health-System Pharmacies (Inpatient/Outpatient) (HLAFALAB)

akta.pro secondary industry

Medication Education, Counseling & Side-Effect Monitoring (HSABALAJ)

Keywords

• Community pharmacy services
• Prescription dispensing
• Medication management
• Pharmaceutical consultation
• Home delivery pharmacy

Headquarters

HQ city

Lelystad

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medication dispensing: Dispensing prescription and over-the-counter medications to patients, with costs typically covered by Dutch health insurance under standard pharmaceutical reimbursement policies
2. Self-care products: Retail sales of self-care and OTC products through the pharmacy and associated webshop
3. Pharmaceutical consultations: Professional advisory services including medication reviews (Medicijn-APK), pharmaceutical consultations, and medication safety checks

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Poliklinische Apotheek Lelystad is a hospital-based retail pharmacy that dispenses prescription and OTC medications to outpatients immediately after their hospital appointments, and provides ongoing pharmaceutical care services to registered local patients. Its offering includes medication dispensing, repeat prescriptions (Herhaalservice), weekly pre-sorted medication rolls (Dé Medicatierol), home delivery, pharmaceutical consultations, periodic medication reviews (Medicijn-APK), self-care advice, and regional emergency pharmacy (Dienstapotheek) services in evenings and weekends. The pharmacy operates under the Service Apotheek franchise brand and digital platform.

Product overview

Poliklinische Apotheek Lelystad is a hospital-based pharmacy operating within the Service Apotheek network. The core offering is the pharmacy's in-person medication dispensing and pharmaceutical consultation services, located within the hospital for convenience after outpatient visits. This is supplemented by the Service Apotheek-app, which provides digital access to medication management, repeat prescription requests, and personal pharmaceutical advice. Key add-on services include Dé Medicatierol (weekly pre-sorted medication rolls), the bezorgservice (home delivery), and the herhaalservice (repeat prescription service). The pharmacy also operates as a duty pharmacy for the entire region during evenings and weekends, serving emergency needs beyond regular hours. Self-care products are available through both the physical pharmacy and the webshop, with a proprietary house brand (Service Apotheek-huismerk) offering quality generic medications.

Differentiator

Problem solved

Functional benefit

Products and services

• Medicijnuitgifte (Medication Dispensing)
• Herhaalservice (Repeat Prescription Service)
• Dé Medicatierol
• Bezorgservice (Home Delivery Service)
• Farmaceutisch Consult (Pharmaceutical Consultation)
• Medicijn-APK (Medication Check-up)
• Zelfzorgadvies (Self-care Advice)
• Webshop
• Dienstapotheek (Emergency Pharmacy)

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Service ApotheekcoreChannel Partner/ Reseller/ DistributorPoliklinische Apotheek Lelystad operates as a franchisee under the Service Apotheek brand, utilizing their network infrastructure, digital platform (app, website, webshop), marketing materials, and operational standards. The pharmacy is branded and operates as 'Een Service Apotheek'.

Scale indicators2 records

Recent moves2 records

Expansion highlights4 records

Broad incumbents

• Service Apotheek: The national pharmacy network and brand under which Poliklinische Apotheek Lelystad operates; Service Apotheek sets the franchise standards, technology platform, and marketing that the subject company leverages.
• Etos: Etos is a large Dutch drugstore retailer that competes for self-care, OTC, and wellness product sales, and is increasingly co-located with pharmacy services in some stores — adjacent to the subject pharmacy's retail offering.

Others

• Mosadex: Mosadex is the Dutch pharmaceutical cooperative and wholesaler linked to Service Apotheek; as parent/ecosystem participant it provides procurement, distribution, and shared services to the subject pharmacy rather than competing for end patients.
• Brocacef: Brocacef is a Dutch pharmaceutical wholesaler and pharmacy services provider (associated with BENU/Phoenix Group); as an upstream supply and support partner it is a structural analogue of Mosadex for the subject pharmacy's franchise ecosystem.

Direct peers

• Boots Apotheek: Boots Apotheek operates a national Dutch pharmacy chain offering prescription dispensing, pharmaceutical consultations, and self-care products, directly comparable in service mix and target customer to Poliklinische Apotheek Lelystad.
• BENU Apotheek: BENU is one of the largest Dutch retail pharmacy chains (~500 locations) operating a similar dispensing-plus-services model, including repeat prescriptions, home delivery, and adherence support, in direct competition for the same patient base.
• DA Drogisterij & Apotheek: DA combines a Dutch drugstore retail footprint with in-store pharmacy services, competing for the same OTC, self-care, and prescription customers as Poliklinische Apotheek Lelystad.
• Mediq Apotheek: Mediq operates Dutch retail pharmacies alongside home healthcare and medical device distribution, with a comparable focus on prescription dispensing, repeat services, and patient adherence tools for chronic patients.
• Lloyds Apotheek: Lloyds Apotheek is a Dutch chain offering dispensing, repeat prescriptions, and pharmaceutical advice, overlapping directly with the subject pharmacy's service portfolio and customer segments.
• Alphega Apotheek: Alphega Apotheek is a Dutch franchise network of independent pharmacies using shared branding, technology, and quality standards — a structural analogue to the Service Apotheek franchise model in which the subject company operates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/poliklinische-apotheek-lelystad

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Poliklinische Apotheek Lelystad