City of Port Phillip

What City of Port Phillip does

City of Port Phillip is a local government council operating under Victorian legislation, serving residents, businesses, and visitors within the Port Phillip municipality of metropolitan Melbourne, Australia. The council delivers a comprehensive portfolio of statutory and discretionary municipal services including rates and valuations, parking permits and enforcement, waste collection and recycling, planning and building approvals, family and youth services, aged and disability support, libraries, parks and beaches management, animal management, community safety, and arts and cultural development. Service delivery is multi-channel, combining three physical Town Hall customer service locations (St Kilda headquarters, Port Melbourne, and South Melbourne), phone support, the My Port Phillip online portal built on the T1Cloud/Civica platform, and targeted outreach programs such as the Home Library Service and wheelchair-accessible Community Bus.

The council's technology infrastructure is conventional civic-sector rather than differentiated. Core digital assets include the My Port Phillip self-service portal for payments, service requests, and account management; the Have Your Say community consultation platform; live-streamed Council Meeting Webcast; an interactive Accessibility Map; and the third-party Litterstopper mobile app used in environmental clean-up events. Pricing and revenue mechanics are a hybrid of statutory rate revenue (capped at a 2.75% average increase for 2026/27 by the Victorian Government), regulated fees for pet registration ($44-$345.30 depending on desexing and concession status), waste charges ($278 default for 2026/27), planning and parking fees, transaction-based card payment surcharges (1.10% VISA/Mastercard credit, 0.55% Eftpos/debit), and grant programs for community groups and arts organisations. The 2026/27 capital works budget is $123.1 million, allocated across parks and open space ($26M), essential infrastructure ($20M), and building improvements ($50M).

The council's strategic positioning is anchored on its statutory regulatory authority over the municipality, its brand association with Melbourne's beachside lifestyle precinct (St Kilda, Port Melbourne, South Melbourne), and a 42-year cultural heritage asset in the St Kilda Film Festival. It pursues environmental leadership through partnerships with Beach Patrol Australia and Love Our Streets (8,000+ volunteers across 40+ groups), Victoria's Container Deposit Scheme support (86 public place recycling baskets with 100 more planned), and the Urban Forest Strategy 2024-2040. The council is governed by elected councillors led by Mayor Alex Makin and operates without parent company or holding structure, serving a geographically bounded resident and business base within its municipal limits.

Name

City of Port Phillip

Legal name

City of Port Phillip

Website

https://portphillip.vic.gov.au

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Short description

City of Port Phillip is a Victorian local government council serving residents and businesses of the Port Phillip municipality in Melbourne through statutory services including rates, parking, waste, planning, family services, and arts funding, delivered via three Town Halls and the My Port Phillip online portal.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Bus and Other Motor Vehicle Transit Systems (485113), Landscaping Services (56173), Other Urban Transit Systems (485119)

SIC

Refuse Systems (4953), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Economic Development & Business Licensing (Local) (BPAIACAN), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Local government services
• Municipal waste management
• Community development programs
• Council planning permits
• Parking management services

Headquarters

HQ city

St Kilda, Victoria

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Pricing tiers

Distribution channels6 records

Marketing channels8 records

Core offering

The City of Port Phillip is a local government council that delivers statutory municipal services to residents, businesses, and visitors within the Port Phillip municipality in inner Melbourne. Core offerings include waste and recycling collection, parking permits and fine management, rates and valuations, planning and building approvals, pet/animal management, family and children services, libraries, community grants and cultural development funding, events and venue hire, urban forest management, sustainability programs, and community safety services. Services are delivered through Town Hall customer service counters, the My Port Phillip online portal, and outreach programs such as the Home Library Service and Community Bus.

Product overview

City of Port Phillip is a local government council providing comprehensive municipal services to residents and businesses in the Port Phillip area of Melbourne, Australia. The council operates primarily as a service organisation rather than a technology product company, offering a unified set of community services delivered through both physical locations (St Kilda Town Hall, Port Melbourne Town Hall) and the 'My Port Phillip' online portal. The service portfolio includes core civic functions (rates and valuations, planning and building, parking, waste management), community services (family and youth, aged care, community safety), cultural programs (libraries, arts grants, festivals), environmental initiatives (sustainability, urban forest), and economic development support. While the council does not offer a traditional SaaS product with developer integrations, its services are accessible through a customer-facing digital platform that manages permits, payments, service requests, and program registrations.

Differentiator

Problem solved

Functional benefit

Products and services

• My Port Phillip Online Portal Self-service digital portal for residents and ratepayers to access council services, make payments, submit service requests, and manage accounts online.
• Pet Registration Service Registration service enabling residents to register, renew, and manage dog and cat registrations annually, with tiered fees based on desexing, microchipping, and concession eligibility.
• Multiple Animal Permits Permit service allowing residents to apply to keep more pets than standard limits, covering dogs, cats, birds, poultry, rabbits, guinea pigs, ferrets, and reptiles, with a $70 administrative fee.
• Waste, Recycling and Rubbish Services Kerbside collection services for waste, recycling, glass and cardboard, bookable hard waste collection, mattress collection, communal waste hubs, and dumped rubbish removal for residents and businesses.
• Parking Services Comprehensive parking management including permit applications, fine payments and appeals, accessible parking, paid parking, parking sensors, and vehicle towing assistance.
• Family, Youth and Children Services Services for families and children including childcare and kindergarten, maternal and child health, immunisation, family support programs, playgroups, toy libraries, youth services, and youth pathways programs.
• Rates and Valuations Statutory rates services enabling rate payments, direct debit applications, valuation reviews, concessions and hardship relief, and land information certificates for property owners.
• Business Services Support services for local businesses including permits and approvals, business associations, sustainable business programs, pop-up shop listings, economic data, and marketing support.
• Community Bus Free wheelchair-accessible community bus service providing local transport for older residents and people with disability, with staff support for boarding and disembarking.
• Home Library Service Outreach program delivering library collections including large print books, audio books, DVDs, CDs, and magazines to housebound residents who cannot physically visit library branches.
• Events, Venues and Performers Services Event and venue hire services including outdoor event permits, market permits, wedding permits, acoustic and amplified busking permits, and community facility bookings.
• Electric Vehicle Chargers Electric vehicle charging infrastructure deployed across the municipality supporting sustainable transport options for residents and visitors.
• Sustainability and Climate Change Services Programs covering water sensitive city initiatives, climate adaptation, carbon emission reduction, waste reduction, and community sustainability research.
• Port Phillip Libraries Public library service offering collections, digital resources, local history, computers, Wi-Fi, printing services, and programs including inclusive calm and quiet storytimes.
• Planning and Building Services Statutory planning and building services including development applications, permits, heritage advice, subdivision, planning scheme amendments, building permits, and swimming pool compliance.
• Community Grants Program Annual grants program providing funding up to $10,000 for incorporated community groups and not-for-profit organisations for community projects and initiatives.
• Cultural Development Fund Multi-tier grants program supporting arts and cultural organisations through festivals and events grants (Tier 1: $6,000-$12,000; Tier 2: $12,001-$30,000), project grants (up to $15,000), and multi-year organisational funding (up to $45,000 per annum for 4 years).
• Rupert Bunny Foundation Visual Arts Fellowship $30,000 acquisitive visual arts award for artists, presented every 2 years through the Rupert Bunny Foundation.
• Housing and Homelessness Services Affordable housing initiatives including private rental support, Port Phillip Zero program, social housing, rooming houses, sponsorship housing, and supported accommodation.
• Community Safety Services Community safety initiatives including CCTV monitoring, Neighbourhood Watch, Rapid Response patrols, Coffee with a Cop, family violence support, and alcohol and drug programs.
• Social Cohesion, Diversity and Inclusion Programs covering LGBTIQA+ community support, multicultural community services, Trauma-Aware Port Phillip, Fair Access in Sport, and First Nations community information.
• Health and Safety Services Public health and safety services including contaminated land management, food safety, tobacco reforms, beach reports, local laws enforcement, and emergency management.
• Accessible Beaches Program Accessible beach equipment program at Port Melbourne Life Saving Club, St Kilda Life Saving Club and Life Saving Victoria removing barriers for people with disability to enjoy beaches.

Quantifiable outcome

• Budget 2026/27: $123.1 million capital works including $26 million for parks/open space, $20 million for infrastructure, $50 million for building improvements
• +2 more outcomes

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

25 partnerships are on record, tiered core and minor.

• Beach Patrol AustraliacoreStrategic or Co-development Partner · 1 January 2023Beach Patrol Australia is a movement of 40+ groups with 8,000+ volunteers across Victoria and NSW, established in 2010. The partnership supports environmental cleanup activities, advocates for Victoria's Container Deposit Scheme, and promotes litter reduction initiatives. The Council has installed 86 public place recycling baskets for CDS eligible containers, with 100 more planned.
• Love Our StreetscoreStrategic or Co-development PartnerSibling organisation to Beach Patrol Australia, forming part of a large network focused on litter reduction and environmental stewardship in communities.
• Wildlife VictoriaminorOthersWildlife Victoria responds to reports of sick, injured or orphaned wildlife in the municipality. Contact via Wildlife Victoria website, Snap Send Solve app, or phone 03 8400 7300.
• Parks VictoriaminorOthersManages Albert Park Lake and surrounds, which is owned by Parks Victoria rather than the Council.
• My Aged CareminorOthersFederal government service managing all new requests for aged care support, referred by Council for specialised assistance.
• South East WaterminorOthersUtility provider responsible for water supply and major bursts. Contact 132 812 for priority 24/7 service. Also handles leak reports.
• CitipowerminorOthersElectricity provider for Elwood area, handles streetlight fault reports for non-working, dim, or damaged lights.
• United EnergyminorOthersElectricity provider for most of Port Phillip municipality, manages streetlight faults and public safety hazards.
• VicRoadsminorOthersManages majority of traffic lights within the municipality. 24-hour line at 13 11 70 for outages, lights on flashing yellow, or poles hit by vehicles.
• Transport VictoriaminorOthersState authority responsible for all public transport within Victoria, handles queries about mapping, disruptions, and feedback.
• Dispute Settlement Centre of VictoriaminorOthersProvides free and confidential advice for neighbour disputes including overhanging trees and noise complaints, with mediation services.
• Victorian Electoral Commission (VEC) and Australian Electoral Commission (AEC)minorOthersConduct local and federal elections respectively, with VEC handling council elections.
• Auspicious Arts ProjectsminorChannel Partner/ Reseller/ DistributorApproved auspice organisation for Cultural Development Fund grant applicants, assisting individual artists with grant management.
• Arts Access VictoriaminorChannel Partner/ Reseller/ DistributorPeak body for arts and disability in Victoria, providing auspice services for deaf and disabled artists applying for Council grants.
• Multicultural Arts VictoriaminorChannel Partner/ Reseller/ DistributorApproved auspice organisation for multicultural projects or artists from culturally diverse backgrounds applying for Cultural Development Fund grants.
• National Association for the Visual Arts (NAVA)minorChannel Partner/ Reseller/ DistributorProvides guidance and support for visual artists applying for Council grants programs.
• Brotherhood of St LaurenceminorOthersLocal NDIS access contact for people living in City of Port Phillip and broader Bayside Peninsula area.
• Australian Tapestry WorkshopminorOthers2023-2025 CDF Key Organisations funding recipient for arts and cultural activities.
• Jewish Museum of AustraliaminorOthers2023-2025 CDF Key Organisations funding recipient for arts and cultural activities.
• Phillip Adams BalletLabminorOthers2023-2025 CDF Key Organisations funding recipient for arts and cultural activities.
• Space2bminorOthers2023-2025 CDF Key Organisations funding recipient for arts and cultural activities.
• Rawcus Theatre CompanyminorOthers2023-2025 CDF Key Organisations funding recipient for arts and cultural activities.
• Red Stitch Actors TheatreminorOthers2023-2025 CDF Key Organisations funding recipient for arts and cultural activities.
• The TorchminorOthers2023-2025 CDF Key Organisations funding recipient for arts and cultural activities.
• Theatre WorksminorOthers2023-2025 CDF Key Organisations funding recipient for arts and cultural activities.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Regional players

• City of Maribyrnong: Adjacent inner-western metropolitan council with equivalent statutory local government responsibilities — waste, parking, planning, family services, arts and cultural development. Closely comparable operating model.
• City of Moonee Valley: Inner-northwestern Melbourne council providing the same statutory municipal services. Useful benchmark for medium-sized metropolitan Victorian councils with comparable budget scale.
• City of Bayside: Bayside neighbour to City of Port Phillip covering Brighton, Sandringham and surrounds. Provides equivalent municipal services (waste, parking, family services, planning) to a similarly affluent bayside demographic.
• City of Hobsons Bay: Adjacent bayside/western metropolitan council delivering an equivalent range of municipal services. Comparable in scale and operating environment on Melbourne's western/bayside fringe.
• City of Kingston: Bayside metropolitan council delivering the same statutory local government services including waste collection, parking, family/youth services, planning and community grants. Similar scale and constituent services.
• City of Glen Eira: Adjacent bayside/suburban Melbourne council providing equivalent municipal services including waste, libraries, community programs and planning. Comparable scale and inner-southeastern operating context.
• City of Stonnington: Adjacent inner-southeastern Melbourne council covering Toorak, Prahran and South Yarra with similar urban character, high property values, and arts/cultural programming responsibilities. Directly comparable statutory mandate and service mix.

Direct peers

• City of Melbourne: Major Victorian metropolitan local government council delivering a comparable suite of municipal services (waste, parking, planning, arts, community services) to an inner-Melbourne population. Closest functional comparator to City of Port Phillip.
• City of Yarra: Inner-Melbourne metropolitan council delivering identical statutory functions (waste, parking, family services, arts grants, planning) to a comparable inner-urban population. Closely aligned in service portfolio and demographic profile.

Broad incumbents

• City of Sydney: Larger Australian metropolitan local government authority delivering a comparable mix of municipal, cultural, sustainability and economic development services to a high-density inner-city population. Provides a broader-incumbent benchmark for service breadth and scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/city-of-port-phillip

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Port Phillip