What Practitioner Health does

Practitioner Health is an NHS-commissioned primary care service, founded in 2008 and operating as part of Hurley Group, that provides free and confidential mental health and addiction care to health and care professionals. Its principal users are doctors and dentists, with coverage extending to other regulated health and social-care staff in England and Scotland. The service addresses anxiety, depression, burnout, substance dependency, prescribing needs, regulatory concerns, and return-to-work support; approximately 6,000 new patients registered in the last 12 months, and the service reports helping more than 40,000 NHS and care staff over 18 years.

Delivery is built around web and mobile self-referral and appointment management, an NHSPH Booking App, and secure video, audio, and text consultations. The app supports clinician matching and is registered with the MHRA as a Class 1 Medical Device, while the service states compliance with the NHS Data Protection Toolkit. Clinical services include CBT delivered through Onebright, group therapy, residential detoxification, medication management, and resources covering suicide prevention and emotional management.

Practitioner Health is funded primarily through NHS commissioning agreements with NHS England and the Scottish Government rather than patient fees. Its patient-facing service is free at the point of delivery, while third parties including the GMC, GDC, and defence organisations can be charged £20-£135 for written reports; those fees are reinvested in service development. Patient acquisition is primarily through self-referral, supplemented by third-party concerns, NHS and professional-regulator pathways, word of mouth, and community events. No contract value or revenue figure is disclosed in the supplied material.

Name

Practitioner Health

Legal name

Practitioner Health

Website

https://practitionerhealth.nhs.uk

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Practitioner Health is a free, confidential NHS service providing mental health, addiction, prescribing, and return-to-work support to health and care professionals through clinician networks, online self-referral, and secure digital appointments.

Ownership category

akta.pro rank

Product category

Healthcare Mental Health Services

NAICS

Offices of Physicians, Mental Health Specialists (621112), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Independent Primary Care Practices (HLAFAGAA)

akta.pro secondary industry

Psychiatry & Medication Management Platforms (HLALAEAB)

Keywords

• Mental health services
• Addiction treatment
• NHS practitioner support
• Confidential therapy
• Healthcare professional care

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. NHS Commissioning: Practitioner Health is an NHS service commissioned by NHS England and the Scottish Government, provided free at point of delivery to patients. The service is funded through NHS commissioning agreements rather than direct patient payment.
2. Report Fees (Third Party): The service charges third parties (GMC, GDC, defence organisations) for written reports. These fees are reinvested into service development. Patient copies of records remain free. Fees range from £20-135 depending on report complexity.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Practitioner Health is a free, confidential NHS-commissioned primary care mental health and addiction service for healthcare professionals. It delivers specialist clinical treatment (including CBT, group therapy, prescribing, and residential detox) through a bespoke, MHRA-registered booking application supporting secure video, voice, and in-person consultations across England and Scotland.

Product overview

Practitioner Health is a free, confidential NHS primary care mental health and addiction service for health and care professionals. The core offering centers on the NHSPH Booking App (web and mobile platform) which enables self-referral, appointment booking, and video/voice consultations with clinicians and therapists. The service provides a comprehensive suite of treatment options including CBT (via Onebright/Efficacy partnership), group therapy programmes, and residential detox for addiction. The ecosystem includes a Patient Participation Group for service co-development, a Research Consortium for outcomes research, and supplementary resources such as the Suicide Prevention Navigation Guide and Complaints Support. All services operate under strict confidentiality protocols and are integrated with the NHS Data Protection Toolkit.

Differentiator

Problem solved

Functional benefit

Products and services

• NHSPH Booking App Mobile and web-based appointment booking platform that allows registered patients to self-refer, book and manage appointments with clinicians and therapists, select preferences (gender, consultation mode), and access video/voice consultations. Registered with MHRA as a Class 1 Medical Device.
• CBT (Cognitive Behavioural Therapy) Cognitive behavioural therapy offered through Onebright (formerly Efficacy), available as supported computerised CBT via SilverCloud, telephone-based CBT, or face-to-face sessions with BABCP accredited therapists for NHS healthcare professionals.
• Group Therapy Programme

Quantifiable outcome

• Over 40,000 NHS and care staff helped to stay in or return to work over 18 years
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Onebright (formerly Efficacy)coreStrategic or Co-development PartnerOnebright provides psychological therapy services (CBT) for NHS Practitioner Health patients. Partnership offers telephone-based CBT, face-to-face CBT, and supported computerised CBT (SilverCloud platform). Onebright has worked with PH for over 6 years, initially serving GPs and now expanded to all NHS PH referrals.
• University of WestminstercoreStrategic or Co-development PartnerResearch collaboration investigating 1-year outcomes and pathways to recovery for doctors at Practitioner Health using quantitative and qualitative methodologies. Studies are being written up for publication following pilots.
• European Practitioner Health Provider NetworkminorStrategic or Co-development PartnerForum for practitioner health provider services to discuss mental health and addiction treatment, share ideas, and carry out joint projects across Europe.
• Doctors in DistresscoreOthersIndependent charity providing mental health support for health workers. Dame Clare Gerada serves as Chair of the Trustee board. PH's chosen charity partner. Programmes include educational webinars, peer support groups, and creative initiatives.
• PH Research ConsortiumminorStrategic or Co-development PartnerLoose network of UK researchers in practitioner health field supporting research projects and providing statistical and academic infrastructure.
• Cloud's House (Addiction Treatment)minorImplementation/ SI/ Consulting PartnerResidential addiction treatment service used for practitioner patients requiring in-patient detox. Used since 2008 for doctors and dentists referred by PH.
• Second Victim SupportminorOthersWeb-based resource helping health professionals who experience significant personal or professional impact from patient safety incidents or complaints, with signposting to appropriate support.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Scottish Workforce Specialist Service: Scotland's equivalent confidential mental health service for regulated health and social care professionals. Highly comparable in mission and confidential-treatment model, but operates as a separate Scotland-only service that complements rather than directly competes with PH.
• Drs4Drs (Australian Doctors' Health Network): Australian network of doctors' health services providing confidential mental health and addiction support for medical professionals. The closest international analogue to PH and a useful comparability benchmark for cross-border replication potential.

Others

• Onebright: UK provider of psychological therapy services including CBT, and a named PH delivery partner for over 6 years. Comparable in clinical modality (CBT, SilverCloud) but operates as a contracted treatment supplier to PH rather than a competing service.
• Doctors in Distress: Independent UK charity providing peer support and creative wellbeing programmes for healthcare workers, and PH's chosen charity partner. Operates alongside PH on the same target population but with a non-clinical, peer-support delivery model.

Broad incumbents

• Priory Group: Largest independent mental health provider in the UK, offering residential and outpatient mental health and addiction services. Overlaps with PH's addiction detox pathway (PH refers to residential providers) and broader UK mental health treatment market.
• Lyra Health: US-based employer-sponsored mental health platform offering therapy and coaching to workforce populations. Comparable on the technology-enabled confidential mental health delivery model, though focused on employer contracts rather than NHS commissioning.
• NHS Staff Mental Health and Wellbeing Hubs: NHS-commissioned mental health and wellbeing hubs for NHS staff in England. Operate as the in-house, broader-population alternative to PH's specialist confidential service and represent the most direct commissioning substitute.
• Practitioner Performance Advice (NHS Resolution): NHS Resolution service providing advice to healthcare organisations on concerns about practitioner performance, including mental health and addiction. Adjacent regulatory-facing function that overlaps with PH's regulatory navigation remit.

Direct peers

• BMA Doctor Support Service: British Medical Association service providing confidential counselling and peer support to doctors and medical students. Targets the same UK doctor population with mental health and wellbeing support, but is delivered as a union benefit rather than commissioned clinical care.
• Sick Doctors Trust: Long-established UK charity offering confidential support and treatment for doctors with addiction and mental health problems. Directly overlaps with PH's addiction and mental health remit for UK doctors, with comparable self-referral pathways.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/nhsprachealth
• Facebookfacebook.com/nhsprachealth
• LinkedInlinkedin.com/company/practitioner-health
• Instagraminstagram.com/nhs_prachealth

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Practitioner Health