OPG - Office of the Public Guardian (Queensland)

What OPG - Office of the Public Guardian (Queensland) does

The Office of the Public Guardian (Queensland) is an independent statutory body established under the Public Guardian Act 2014, operating as a Queensland state government agency. It serves two primary constituencies: adults with impaired decision-making ability (including those with cognitive, mental, or physical impairment) and children and young people in out-of-home care, youth detention, residential care, or other child protection settings. The Public Guardian is an independent statutory officer not under the direction or control of the Attorney-General, with the Director-General of the Department of Justice serving as the accountable officer. The organization is headquartered in Brisbane and operates across Queensland with 112 employees.

OPG delivers six core programs: Guardianship Services (substitute decision-making for personal matters when appointed by QCAT or under enduring power of attorney covering healthcare, accommodation, NDIS support, mental health, contact, and legal decisions), Investigations Service (responding to allegations of abuse, neglect, or exploitation of adults with impaired capacity), Community Visitors Program (independent monitoring of foster care homes, residential care, youth detention, and NDIS-funded sites), Child Advocacy Service (legal advocacy for children in the child protection system), Supported Decision-Making resources (frameworks for individuals to make decisions with support rather than through substitution), and Enduring Power of Attorney guidance. The technology footprint is standard Queensland Government web infrastructure, with no proprietary systems, public APIs, or mobile applications; operations center on human casework and tribunal-anchored authority.

The business model is purely appropriation-based: OPG is funded through Department of Justice appropriations with an additional annual grant from the Queensland Public Trustee under the Public Trustee Act. No fees are charged for any service; pricing is not publicly disclosed because no commercial pricing model exists. Access is via direct contact (phone 1300 653 187, email, web forms), QCAT referrals, and formal MOUs with Queensland Health and Department of Child Safety, with no commercial sales motion. Distribution channels include the publicguardian.qld.gov.au website, LinkedIn, YouTube, community education programs, and joint webinars, augmented by content in 18 languages and Auslan.

Name

OPG - Office of the Public Guardian (Queensland)

Legal name

Office of the Public Guardian (Queensland)

Website

https://publicguardian.qld.gov.au

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

The Office of the Public Guardian (Queensland) is an independent statutory body established under the Public Guardian Act 2014 that provides free guardianship, investigations, community visiting, and child advocacy services to adults with impaired decision-making ability and children in care across Queensland, funded by Department of Justice appropriations.

Ownership category

akta.pro rank

Product category

Public Guardianship and Advocacy Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Guardianship, POA & Legal/Advance Care Planning Coordination (HSABAIAJ)

Keywords

• Statutory guardianship services
• Decision-making advocacy
• Child protection advocacy
• Community visiting program
• Abuse neglect investigation

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Government Appropriation: OPG is funded through the Department of Justice appropriation as part of the Queensland Government budget. The Director-General of Department of Justice serves as the accountable officer. This is core operational funding for the statutory function.
2. Queensland Public Trustee Annual Grant: The Queensland Public Trustee provides an annual grant towards OPG's operating costs, in accordance with the Public Trustee Act. This represents additional government funding for operational expenses.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

OPG provides statutory guardianship decision-making for adults with impaired capacity appointed by QCAT, investigations into allegations of abuse/neglect/exploitation, independent community visitor monitoring of visitable sites, and legal advocacy for children in care. It also delivers educational resources, supported decision-making frameworks, enduring power of attorney guidance, and healthcare decision-making frameworks under the Public Guardian Act 2014.

Product overview

OPG is a Queensland government statutory body providing a unified suite of guardianship, advocacy, and protection services for vulnerable adults and children. The portfolio includes Guardianship Services (appointed decision-making for personal matters), Investigations Services (abuse/neglect investigations), Community Visitors Program (independent site monitoring), Child Advocacy Service (legal support for children in care), Supported Decision-Making resources, Enduring Power of Attorney guidance, and Healthcare Decision-Making Frameworks. These services operate under the Public Guardian Act 2014 and Guardianship and Administration Act 2000, with additional resources and education provided through a dedicated portal offering factsheets, videos, Easy Read materials, and translated content.

Differentiator

Problem solved

Functional benefit

Products and services

• Guardianship Services
• Investigations Service
• Community Visitors Program
• Child Advocacy Service
• Enduring Power of Attorney (EPOA) Services

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Queensland HealthcoreStrategic or Co-development PartnerJoint webinar on supported decision-making for healthcare professionals. Queensland Health professionals collaborate with OPG to share real-world examples of applying supported decision-making in clinical and hospital settings. Partnership aims to build capacity among health professionals to better support patients with impaired decision-making ability.
• Deaf ConnectminorStrategic or Co-development PartnerDeveloped Auslan information resources as part of the Auslan Information Resource Hub, funded by Federal Government Department of Social Services. Created video content including 'Public Guardian vs Public Trustee: What is the difference?' in Auslan for deaf community access.
• ADA LawminorStrategic or Co-development PartnerADA Law developed a supported decision-making guide that is published on OPG's website as a resource for adults with impaired decision-making ability. Partnership provides accessible legal guidance to OPG service users.
• ANZCCGA (Australia and New Zealand Child Guardianship Agencies)coreStrategic or Co-development PartnerOPG participates in ANZCCGA, a collaborative body of child guardianship agencies across Australia and New Zealand. Joint statements issued on matters including isolation in youth detention and Anti-Poverty Week. Collaboration strengthens advocacy for children and young people across the region.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• NSW Trustee and Guardian: Statutory body in New South Wales that performs guardianship, financial management, and advocacy functions for adults with impaired decision-making ability. Closest functional peer to OPG Queensland given overlapping mandate and similar statutory architecture.
• Office of the Public Advocate (Tasmania): Tasmanian statutory agency providing advocacy, guardianship and community visitor functions for adults with impaired capacity. Direct cross-jurisdictional peer within the ANZCCGA network.
• Office of the Public Advocate (Victoria): Independent statutory agency in Victoria providing advocacy, guardianship, and investigation services for adults with impaired decision-making capacity. Directly comparable in function to OPG Queensland's guardianship and adult advocacy services.
• Public Advocate (Western Australia): Independent statutory officer in Western Australia advocating for adults with impaired decision-making capacity and investigating allegations of abuse, neglect or exploitation. Directly comparable advocacy and investigation functions.
• ACT Public Advocate: Independent statutory office in the Australian Capital Territory providing advocacy, guardianship and systemic monitoring for adults with impaired decision-making ability. Direct functional peer at a smaller jurisdiction scale.
• Office of the Public Guardian (South Australia): South Australian statutory agency providing guardianship, advocacy and investigation services for vulnerable adults and children. Functionally identical peer across most service lines.

Broad incumbents

• Queensland Public Trustee: Queensland government agency administering financial decisions and trustee services for adults with impaired capacity. Overlaps with OPG on financial matters but operates as a broader trustee function; also provides annual grant funding to OPG.
• Legal Aid Queensland: Queensland statutory legal aid provider offering legal representation and advice across civil, criminal and family law. Comparable as a Queensland-government legal services body serving vulnerable populations, including those OPG supports.

Others

• National Disability Insurance Agency (NDIA): Australian government agency administering the National Disability Insurance Scheme. Adjacent ecosystem participant since OPG makes NDIS-related decisions on behalf of clients and monitors NDIS-funded visitable sites.

Emerging players

• Queensland Advocacy for Inclusion: Queensland independent advocacy organisation for people with disability. Partial overlap with OPG's advocacy function, focused on disability rights and supported decision-making within the same client population.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCaqpKKvEHozuLqQgN5aDrHA/videos
• LinkedInlinkedin.com/company/office-of-the-public-guardian-queensland-

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OPG - Office of the Public Guardian (Queensland)