Quality Recording Solutions
Quality Recording Solutions is a regional value-added reseller and systems integrator selling, installing, and servicing voice and data recording solutions for public safety agencies, 911 centers, and call centers across the Southeastern United States, representing Eventide, Revcord, and ASC product lines.
- Company typePrivate
- Founded2001
- HeadquartersRoswell, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Quality Recording Solutions does
Quality Recording Solutions (QRS) is a privately-held, Roswell, Georgia-based value-added reseller and systems integrator founded in 2001 by John LoSchiavo. The company sells, installs, and services voice and data recording solutions for public safety agencies (911 centers, law enforcement, fire, EMS), call centers, financial institutions, hospitals, and government facilities across the Southeastern United States, with active coverage in Georgia, Alabama, Tennessee, Mississippi, and Florida. QRS is the authorized regional distributor for three product lines: Eventide (NexLog DX Series and EXP Series recorders, plus legacy VR and Eyretel systems), Revcord (MMS Logger with RevStream redundant logging), and ASC Technologies (call center workforce optimization and quality monitoring). The user base is anchored by mid-sized public safety customers including Anderson County 911 (4 PSAPs), Cobb County 911, Shelby County 911, Naples Police Department, and Georgia College & State University Police, with relationships spanning over a decade in several cases.
The core technology stack is built around Eventide's third-generation NexLog DX Series, a Linux-based mission-critical recording platform supporting 500+ channels per server with 1TB-18TB RAID storage, hot-swappable power supplies, and redundant components. The platform supports analog, digital, T1/E1/PRI, VoIP, RoIP, and screen recording with integrations to Viper, Motorola P25, Harris P25, PremiereOne CAD, Rapid SOS mapping, and VESTA 911 telephony. The DX-Series Smart Edge Capture Device (SECD) enables distributed architectures with local buffering during network outages and TLS-secured TCP/IP transfer. NG911 i3 compliance is delivered through a standards-compliant event logging web service. Companion software includes MediaWorks+ (web-based and thick client for search, playback, live monitoring, redaction, annotation), MediaAgent+ (network-attached management), and Quality Factor (call scoring). The compact NexLog EXP Series (EXP-M rugged vehicular and EXP-S 1U server) addresses deployments of 8 or fewer audio inputs.
QRS generates revenue through a mix of one-time hardware and software sales (Eventide NexLog, Revcord MMS, refurbished legacy equipment), recurring annual service contracts in three tiers (Telephone/Remote, Standard, Premium 24/7), and professional services including installation, wiring, consulting, and training. Go-to-market is enterprise field sales augmented by conference presence at eight annual APCO and NENA events plus community leadership roles in Georgia NENA and Alabama APCO. Pricing is quote-based with flexible leasing plans offered; the company guarantees a minimum of 7 years of support and parts on all products sold. The company operates with a 6-person team under President Alex Spencer, with founder John LoSchiavo semi-retired and overseeing accounting.
Quality Recording Solutions firmographics
Firmographics- Name
- Quality Recording Solutions
- Legal name
- Quality Recording Solutions
- Website
- https://qrsworld.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Quality Recording Solutions is a regional value-added reseller and systems integrator selling, installing, and servicing voice and data recording solutions for public safety agencies, 911 centers, and call centers across the Southeastern United States, representing Eventide, Revcord, and ASC product lines.
- Ownership category
- akta.pro rank
Quality Recording Solutions industry classification
Industry- Product category
- Mission-Critical Voice Recording Solutions
- NAICS
- Telecommunications (517), Electronic and Precision Equipment Repair and Maintenance (8112)
- SIC
- Communications Equipment, Nec (3669)
- akta.pro primary industry
- Broadcast Monitoring, Compliance & QoS (Logging, Loudness, Captions) (MPAHAKAG)
Keywords
Where Quality Recording Solutions is headquartered
LocationHeadquarters
- HQ city
- Roswell
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Quality Recording Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Recording Equipment Sales: Sale of voice and data recording equipment including hardware recorders (NexLog DX Series, NexLog EXP Series, VR Series) and software solutions (MediaWorks). Solutions range from single-channel to hundreds of channels, serving public safety, call center, and financial markets.
- Service and Maintenance Contracts: Annual service agreements providing ongoing support and maintenance. Three tiers available: Telephone/Remote (8am-6pm weekday support with parts extra), Standard (8am-6pm weekday full coverage), and Premium (24/7 complete coverage including parts and labor).
- Refurbished Equipment Sales: Sale of factory-reconditioned recording systems including legacy Eventide products (VR240, VR320, VR725, VR778, VR615, DIR911) and Eyretel/Lanier systems. Targets customers with budget constraints who want reliable recording capabilities.
- Professional Services: Installation, wiring, consulting, and training services. On-site training at installation plus web training during warranty and service contract periods.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Telephone/Remote Service Agreement |
| Subscription | Annual | Standard Service Agreement |
| Subscription | Annual | Premium Service Agreement |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Quality Recording Solutions product offering
Product offeringCore offering
Quality Recording Solutions (QRS) sells, installs, and services voice and data recording hardware and software solutions for public safety agencies, 911 centers, call centers, financial institutions, hospitals, and government facilities. Solutions range from single channel to hundreds of channels with support for analog, digital, VoIP, RoIP, and screen recording, complemented by recurring service agreements and integration with radio, CAD, telephone, and NG911 systems.
Product overview
Quality Recording Solutions offers a comprehensive portfolio of voice and data recording solutions for public safety, 911 centers, call centers, and financial institutions. The core product lines include the Eventide NexLog DX Series (third-generation Linux-based mission-critical recorders supporting 500+ channels per server) and the NexLog EXP Series (compact recorders for smaller deployments). Legacy product lines include the VR-series (VR725, VR778, VR615, VR320, VR240) and Eyretel systems. The portfolio is complemented by remote client software (MediaWorks+, MediaAgent+, Quality Factor) for search, playback, live monitoring, and quality assurance. The company also offers Revcord recording solutions and the DX-Series Smart Edge Capture Device for distributed recording architectures. Solutions support analog, digital, VoIP, RoIP, and screen recording with extensive integrations to radio systems, CAD software, phone systems, and NG911 systems.
Differentiator
Problem solved
Functional benefit
Products and services
- Eventide NexLog DX Series Recording Solutions
- Eventide NexLog EXP Series Recording Solutions
- DX-Series Smart Edge Capture Device (SECD)
- Revcord MMS Logger Recording Solutions
- Refurbished Recording Systems (Eventide VR Series, Eyretel, DIR911)
- Service and Maintenance Contracts
- Professional Services (Installation, Wiring, Consulting, Training)
Quantifiable outcome
- Maintained recording solutions for Anderson County 911 across 4 PSAPs for years with ongoing support and technology updates
- +2 more outcomes
Companies that use Quality Recording Solutions
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles3 records
Quality Recording Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature7 records
Quality Recording Solutions partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered primary, secondary and minor.
- Eventide CommunicationsprimaryQRS represents Eventide as a primary distribution and integration partner for NexLog DX Series, NexLog EXP Series, and legacy VR Series recording solutions. Eventide provides mission-critical recording platforms with NG911 i3 compatibility, and QRS handles sales, installation, and ongoing service throughout the Southeastern US.
- Revcord Recording SolutionssecondaryQRS offers Revcord MMS Logger products including RevStream redundant logging solutions. Revcord provides multi-model recording hardware for various call center and mission-critical applications.
- ASC TechnologiessecondaryQRS offers ASC recording solutions for call centers, including workforce optimization features. ASC products provide custom recording solutions with quality monitoring and analytics capabilities.
- APCO (Association of Public-Safety Communications Officials)minorQRS supports and sponsors APCO conference events at local chapter and national levels. Active involvement through team members who serve as commercial advisory members of Alabama APCO Chapter.
- NENA (National Emergency Number Association)minorQRS supports and sponsors NENA conference events at local chapter and national levels. Team member Alex Spencer serves as Georgia NENA 1st VP and Georgia Emergency Communications Conference Co-Chair.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Quality Recording Solutions competitors and assessment
Company assessmentBroad incumbents
- Verint Systems: Enterprise vendor of call recording, workforce engagement, and analytics. Overlaps with QRS's call center recording and quality monitoring offerings but operates as a broad portfolio player rather than a public safety specialist.
- Intrado (formerly West Safety Services): Major provider of 911 infrastructure, NG911 services, and PSAP solutions. Competes with QRS indirectly as a systems integrator for emergency communications centers across the Southeast and beyond.
- NICE (formerly NICE inContact / NICE Systems): Large incumbent in call recording, voice analytics, and workforce optimization for both call centers and public safety. Competes with QRS in the same buyer use cases (compliance recording, QA, PCI DSS) but at national/global scale across all verticals.
Direct peers
- ASC Technologies: Provider of compliance recording, quality monitoring, and workforce optimization primarily for call centers. QRS resells ASC products and competes with ASC's direct sales force in adjacent verticals.
- Amtelco: Supplies call handling, dispatch, and recording solutions for PSAPs, call centers, and healthcare. Competes with QRS for emergency communications and PSAP recording business in overlapping regional markets.
- Eventide Communications: Manufacturer of the NexLog DX/EXP/VR-series recorders that are QRS's primary product line. Comparable as both a partner and competitor because Eventide sells direct in geographies outside QRS's Southeast territory and could expand direct coverage at any time.
- Revcord: Multi-model recording hardware vendor whose products QRS resells. Comparable as both a technology partner and a competitor because Revcord sells direct in other US regions with similar mission-critical call center and PSAP offerings.
- HigherGround: Direct competitor specializing in mission-critical call recording for PSAPs, 911 centers, air traffic control, and emergency communications. Closest functional peer to QRS in the public safety recording niche.
- ZOOM International: Provider of call recording, quality management, and voice analytics for contact centers. Competes with QRS in the call center / PCI DSS recording segment with both on-premise and cloud delivery.
Emerging players
- Digital Voice Systems (DVS): Niche vendor of voice recording and logging solutions for public safety, transportation, and 911. Comparable as a smaller specialist competing for similar PSAP and government recording deals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Quality Recording Solutions social profiles
Digital presenceQuality Recording Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quality Recording Solutions leadership team
Management profileNumber of profiles
Profiles4 records
Quality Recording Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quality Recording Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quality Recording Solutions
What does Quality Recording Solutions do?
Quality Recording Solutions (QRS) sells, installs, and services voice and data recording hardware and software solutions for public safety agencies, 911 centers, call centers, financial institutions, hospitals, and government facilities. Solutions range from single channel to hundreds of channels with support for analog, digital, VoIP, RoIP, and screen recording, complemented by recurring service agreements and integration with radio, CAD, telephone, and NG911 systems.
Is Quality Recording Solutions a public or private company?
Quality Recording Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Quality Recording Solutions founded?
Quality Recording Solutions was founded in 2001. It employs 1 to 10 people.
Where is Quality Recording Solutions based?
Quality Recording Solutions is headquartered in Roswell, United States, in the North America region.
How does Quality Recording Solutions make money?
Four revenue lines are on record. Recording Equipment Sales are the primary driver. The others are service and Maintenance Contracts, refurbished Equipment Sales and professional Services.
Who are Quality Recording Solutions's main competitors?
Broad incumbents on record are Verint Systems, Intrado (formerly West Safety Services) and NICE (formerly NICE inContact / NICE Systems). Direct peers are ASC Technologies, Amtelco, Eventide Communications, Revcord, HigherGround and ZOOM International. Digital Voice Systems (DVS) is listed as an emerging player.
Does Quality Recording Solutions have an API?
No public API is recorded for Quality Recording Solutions.
What industry is Quality Recording Solutions in?
Quality Recording Solutions's product category is Mission-Critical Voice Recording Solutions. Its primary akta.pro industry code is MPAHAKAG, Broadcast Monitoring, Compliance & QoS (Logging, Loudness, Captions). Its NAICS code is 517 and its SIC code is 3669.