HigherGround
HigherGround is a privately held software company that provides mission-critical recording, livestreaming, and quality-assurance solutions — Capture911, Live911, and Calibre — to public safety agencies and enterprise contact centers across thousands of organizations in the US, Australia, and Europe.
- Company typePrivate
- Founded1973
- HeadquartersCanoga Park, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What HigherGround does
HigherGround is a privately held software company founded in 1973 (originally as Communication Advice and Design, Inc.) that develops mission-critical recording, livestreaming, and quality-assurance solutions for public safety agencies and enterprise contact centers. Its portfolio centers on three core products — Capture911 (multi-channel interaction recording, call logging, and incident reconstruction for 911/PSAP communications centers that integrates NG911 telephony, P25 radio, analog radio, consoles, GIS, and admin phones into a single synchronized view), Live911 (patented real-time livestreaming of 911 calls to patrol officers, real-time crime centers, and drone-as-first-responder programs using geofencing), and Calibre (contact center call recording, reporting, and evaluation) — supplemented by add-on modules Quality911 (QA and training) and I'm Alive (proactive system monitoring). The platform is NG911, P25, HIPAA, and PCI-DSS compliant, and the Live911 technology is protected by a granted patent portfolio spanning the US, Australia, Canada, Europe, Mexico, and New Zealand.
The business operates a subscription-based software licensing model combined with professional services for installation, training, and API integration, distributed primarily through direct enterprise field sales and an authorized dealer network, with US government procurement supported by GSA, CMAS, HGACBuy, and VOSB contract vehicles. The company is founder/management-owned under long-tenured CEO and President Terry Ryan (since 1997), with leadership including Vice President of Sales Mike Halliwell and Vice President of Technical Operations Richard Nguyen. HigherGround maintains a wholly-owned Australian subsidiary (HigherGround Technologies Pty. Ltd.) and a European support operation in addition to its Thousand Oaks, California headquarters, and reports deployments across thousands of organizations spanning police departments, sheriff's offices, PSAPs, EMS providers, universities, insurance, and banking. In June 2026 the company launched AutoCall Transcribe, an AI-powered speech-to-text capability across its suite, which it describes as the foundation for next-generation AI functionality. Revenue is not publicly disclosed.
HigherGround firmographics
Firmographics- Name
- HigherGround
- Legal name
- HigherGround, Inc.
- Website
- https://higherground.com
- Company type
- Private
- Founded year
- 1973
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- HigherGround is a privately held software company that provides mission-critical recording, livestreaming, and quality-assurance solutions — Capture911, Live911, and Calibre — to public safety agencies and enterprise contact centers across thousands of organizations in the US, Australia, and Europe.
- Ownership category
- akta.pro rank
Where HigherGround is headquartered
LocationHeadquarters
- HQ city
- Canoga Park
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
HigherGround business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Subscriptions: Software licensing and subscription model for Capture911, Live911, and Calibre solutions sold to public safety agencies and contact centers. Solutions are customizable and supported by certified technicians for installation, training, and API integrations.
- Professional Services: Customer support for installation, training, API integrations, and customization of software solutions. Managed through dealer network and direct service operations.
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
HigherGround product offering
Product offeringCore offering
HigherGround develops solution-based software for mission-critical public safety communications and contact center quality assurance. The company provides multi-channel interaction recording (Capture911), real-time 911 call livestreaming to first responders (Live911), and full-featured call recording and evaluation tools for contact centers (Calibre). These solutions integrate data from NG911 telephony, P25 radio, analog radio, GIS, consoles, and admin phones into a single synchronized view for incident reconstruction and operational intelligence.
Product overview
HigherGround provides a platform-plus-modules software suite for mission-critical public safety communications and contact center quality assurance. The core portfolio consists of three main products: Capture911 (multi-channel interaction recording and incident reconstruction for public safety), Live911 (real-time 911 call livestreaming to first responders), and Calibre (contact center recording and quality assurance). These products share common infrastructure for data capture, storage, and retrieval, and are complemented by add-on modules including Quality911 (QA/training) and I'm Alive (proactive monitoring). The platform captures 100% of interactions across voice, radio, and desktop channels, transforming data into actionable intelligence to optimize operations and enhance performance.
Differentiator
Problem solved
Functional benefit
Brands
- Capture911: Multi-channel interaction recording, call logging, and incident reconstruction solution for mission-critical public safety communications centers.
- Live911
- Calibre
Products and services
- Capture911 Multi-channel interaction recording, call logging, and incident reconstruction solution for mission-critical public safety communications centers. Integrates data from NG911 telephony, consoles, P25 radio, analog radio, GIS, and admin phones into a single synchronized view with chronological incident recreation and quality assurance features. NG911 and P25 compliant.
- Live911 Patented livestreaming technology that delivers 911 calls to patrol officers, real-time crime centers, drone as first responder programs, and fire departments in real time. Features geofencing capabilities to filter calls within designated patrol areas and provides GPS location and map view of callers to improve situational awareness and reduce response times.
- Calibre Full-featured recording, reporting, and evaluation platform that transforms contact center interactions and associated metadata into actionable intelligence. Captures 100% of phone interactions and agent desktops, evaluates agent performance using customizable quality assurance indicators, and provides automated reporting to improve customer service and optimize operational workflows.
Quantifiable outcome
- In first 30 days of Live911 deployment, Polk County Sheriff's Office saved 3 lives
- +3 more outcomes
Companies that use HigherGround
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles3 records
HigherGround technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability3 records
Feature6 records
HigherGround partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Motorola SolutionscoreKey technology partner providing P25 radio system integration essential for public safety communications recording and interoperability with Motorola's command and control systems.
- RapidSOScoreTechnology partner providing enriched data integration for 911 calls, enabling caller location and additional data delivery to emergency communications centers.
Scale indicators2 records
Recent moves5 records
Expansion highlights6 records
HigherGround competitors and assessment
Company assessmentBroad incumbents
- Cisco: Broad incumbent in enterprise communications and collaboration with adjacent recording and analytics; relevant as a HigherGround technology partner and as a broader-stack competitor in enterprise environments.
Direct peers
- Solacom: Manufacturer of 911 call-taking consoles and PSAP solutions (now part of a larger safety-communications group), directly comparable to HigherGround's PSAP recording and integration capabilities.
- Exacom: Specialized PSAP and emergency-communications recording vendor competing directly with Capture911 in the 911/PSAP recording niche.
- Intrado: Provider of 911 call-handling, GIS, and PSAP infrastructure (also a listed HigherGround integration partner), competing with HigherGround across emergency communications and dispatch workflows.
- Verint: Enterprise call recording, workforce optimization, and analytics vendor with public-safety and contact-center deployments, directly comparable to HigherGround's Calibre and Capture911 offerings.
- Eventide: Provider of NexLog DX recording solutions for PSAPs, public safety, and 911 centers, overlapping directly with Capture911 in mission-critical recording.
- Calabrio: Contact-center workforce optimization and quality assurance vendor with recording and interaction analytics, directly overlapping with HigherGround's Calibre product line.
- Revcord: Public-safety recording and replay vendor serving PSAPs, comparable to Capture911 in the multi-channel emergency-communications recording segment.
- Motorola Solutions: Largest incumbent in mission-critical public-safety communications, offering command-and-control, radio, and increasingly PSAP recording and analytics. Directly comparable as both integration partner and competitor for HigherGround's Capture911 and Live911.
- NICE: Major provider of call recording, interaction analytics, and quality assurance for both public safety and contact centers, directly overlapping with HigherGround's Capture911 and Calibre product portfolios.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
HigherGround social profiles
Digital presenceHigherGround financial estimates
Financial estimateRevenue estimate
Valuation estimate
HigherGround leadership team
Management profileNumber of profiles
Profiles3 records
HigherGround subsidiaries and ownership
Company hierarchySubsidiaries1 record
HigherGround funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HigherGround M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HigherGround
What does HigherGround do?
HigherGround develops solution-based software for mission-critical public safety communications and contact center quality assurance. The company provides multi-channel interaction recording (Capture911), real-time 911 call livestreaming to first responders (Live911), and full-featured call recording and evaluation tools for contact centers (Calibre). These solutions integrate data from NG911 telephony, P25 radio, analog radio, GIS, consoles, and admin phones into a single synchronized view for incident reconstruction and operational intelligence.
Is HigherGround a public or private company?
HigherGround is a private company. It is classified as management employee owned and is currently operating.
When was HigherGround founded?
HigherGround was founded in 1973. It employs 11 to 50 people.
Where is HigherGround based?
HigherGround is headquartered in Canoga Park, United States, in the North America region.
How does HigherGround make money?
Two revenue lines are on record. Software Subscriptions are the primary driver. The others are professional Services.
Who are HigherGround's main competitors?
Cisco is listed as a broad incumbent. Direct peers are Solacom, Exacom, Intrado, Verint, Eventide, Calabrio, Revcord, Motorola Solutions and NICE.
Does HigherGround have an API?
Yes. HigherGround's products feature flexible APIs that enable integration with customer systems. Calibre specifically offers flexible APIs for customization and integration purposes. Capture911 incorporates Advanced APIs and event triggers for data management. Full API documentation URL and SDK details are not publicly available.