Quest Diagnostics Healthcare IT Solutions (formerly MedPlus)

What Quest Diagnostics Healthcare IT Solutions (formerly MedPlus) does

Quest Diagnostics Healthcare IT Solutions, formerly MedPlus, operates as the healthcare IT and digital health arm of Quest Diagnostics Incorporated (NYSE: DGX), a US-headquartered clinical laboratory services corporation founded in 1967 and based in Secaucus, New Jersey. MedPlus was acquired in 2007 and subsequently rebranded, with its portfolio now sold under the Quanum and MyQuest umbrellas. The product suite provides electronic health record (EHR) integration, electronic lab ordering (eLabs), lab services management, ePrescribing, and clinical decision support tools. Named products include the Quanum Lab Services Manager for test ordering and results viewing, Clinical Insights Companion for longitudinal lab trend analysis and care gap identification, IntelliTest Manager, Quanum eLabs (including a hospital-specific variant), and Quanum Enterprise Content Management. The technology stack integrates with multiple EHR systems and supports real-time priority and STAT results notifications to physicians.

The business operates four distinct revenue streams. Clinical laboratory testing services generate transaction-fee revenue billed to commercial insurers, Medicare/Medicaid, and patients. The Quanum platform generates subscription-based SaaS revenue from healthcare professionals and institutions. Direct-to-consumer testing through questhealth.com generates one-time per-test revenue across 150+ tests sold without a physician order. Enterprise/managed services contracts cover employer wellness and drug screening, health plan lab spend optimization, and population health initiatives under multi-year terms. Distribution combines 2,000+ US patient service centers, enterprise field sales targeting hospitals/health plans/employers/life sciences, inside sales for physician practices, DTC e-commerce, and self-serve digital portals.

The customer base is highly diversified across patients/consumers, physicians, laboratory managers, hospitals and health systems, employers, health plans, pharmaceutical/biotech/CRO/MedTech companies, academic medical centers, life insurers, accountable care organizations, community health centers, pain clinics, and correctional facilities. GTM is sales-led with embedded digital self-serve and e-commerce layers. Note on scope: firmographics lists 336 employees, consistent with the Healthcare IT Solutions subsidiary itself, while the remainder of the data describes the broader Quest Diagnostics Incorporated parent organization that operates this subsidiary as one segment.

Name

Quest Diagnostics Healthcare IT Solutions (formerly MedPlus)

Legal name

Quest Diagnostics Incorporated

Website

https://quanuminsights.questdiagnostics.com

Company type

Public

Operating status

Operating

Headcount range

251–500 employees

Short description

Quest Diagnostics Healthcare IT Solutions operates the Quanum and MyQuest platforms, providing EHR-integrated lab ordering, results delivery, and clinical decision support tools to physicians, hospitals, health systems, employers, and patients across the United States.

Ownership category

akta.pro rank

Product category

Healthcare IT and Clinical Laboratory Services

NAICS

Medical and Diagnostic Laboratories (6215), Medical and Diagnostic Laboratories (62151)

SIC

Services-Medical Laboratories (8071)

akta.pro primary industry

EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN)

Keywords

• Healthcare IT solutions
• Clinical laboratory services
• Electronic health records
• Lab information systems
• Diagnostic testing services

Headquarters

HQ city

Secaucus

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Clinical Laboratory Testing Services: Core revenue from diagnostic testing services including routine tests, specialized assays, and esoteric testing. Revenue generated through direct billing to patients, insurance companies, Medicare/Medicaid, and healthcare provider organizations. Transaction-based per test performed.
2. Healthcare IT Solutions (Quanum Platform): SaaS and software services for healthcare providers including EHR integration, lab services management, and analytics. Subscription-based platform licensing for healthcare professionals and institutions.
3. Direct-to-Consumer Testing (questhealth.com): Consumer-initiated lab testing sold directly to individuals without physician orders. E-commerce model with per-test pricing.
4. Enterprise/B2B Solutions: Population health management, lab spend optimization, and employer health services. Contract-based pricing for employers, health plans, and hospital systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels6 records

Core offering

Quest Diagnostics Healthcare IT Solutions (formerly MedPlus) develops and licenses the Quanum suite of healthcare IT tools, including Lab Services Manager, Clinical Insights Companion, eLabs, IntelliTest Manager, and ePrescribing, providing electronic health record integration, electronic lab ordering, results delivery, and clinical decision support to physicians, hospitals, and health systems. The subsidiary also operates the MyQuest patient portal enabling consumer access to test results, appointments, and billing.

Product overview

Quest Diagnostics Healthcare IT Solutions operates as a multi-platform product portfolio centered on diagnostic testing services with integrated IT solutions. The core offering includes Quanum Lab Services Manager and Clinical Insights Companion as the primary healthcare professional tools, supplemented by Quanum eLabs, Quanum eLabs for Hospitals, and Analytics modules. For patients, MyQuest provides a comprehensive portal for accessing test results, scheduling appointments, and managing health records. The Quanum brand encompasses the EHR integration, ePrescribing, and electronic lab services ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• Quanum: Online business platform for physicians, hospital, and office staff to order lab tests, view patient results, and access lab utilization reports.
• MyQuest
• Quest AD-Detect

Products and services

• Quanum Lab Services Manager Online business tool for physicians, hospital, and office staff that enables ordering of lab tests for patients, viewing lab test results, ordering supplies, and accessing Lab Utilization Reports.
• Clinical Insights Companion Tool enabling healthcare professionals to view longitudinal lab trends across time and conditions, identify care gaps and emerging clinical patterns, and consolidate lab history from multiple sources.
• Quanum eLabs Electronic lab services module for healthcare professionals that integrates with EHR systems and enables electronic lab order management.
• Quanum eLabs for Hospitals Hospital-specific version of electronic lab services designed for hospital lab environments with enhanced workflow capabilities.
• IntelliTest Manager Analytics tool for healthcare professionals providing test management capabilities.
• Quanum Analytics Analytics solution for healthcare professionals providing data insights and reporting capabilities.
• Quanum Enterprise Content Management Enterprise content management solution for hospitals and health systems that supports clinical document workflows.
• MyQuest Patient Portal Free online portal that enables patients to view test results, make and manage appointments, track health history, and access billing services.
• Quest Health Direct-to-Consumer Lab Testing (questhealth.com) E-commerce direct-to-consumer lab testing service allowing individuals to purchase 150+ lab tests online without a doctor's visit.

Quantifiable outcome

• Millions of SARS-CoV-2 tests processed for workforce screening

Named customers13 records

Segments12 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• Academic Medical CenterscoreStrategic or Co-development PartnerCollaborative research relationships with academic hospitals on medical and scientific research, including clinical trials support, diagnostic excellence initiatives, and population health innovation. These academic partnerships contribute to advancing diagnostic capabilities and clinical knowledge.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Medidata Solutions (Dassault Systèmes): Medidata is a clinical trial technology platform serving biopharma and CROs with EDC, eCOA, and lab data integration — directly comparable to Quest's clinical trials lab services and life sciences IT offerings.
• Laboratory Corporation of America (LabCorp): LabCorp is the largest direct competitor to Quest Diagnostics in US clinical laboratory services, with overlapping offerings in routine and esoteric testing, EHR-integrated lab information systems, D2C testing (e.g., Labcorp OnDemand), and biopharma clinical trial lab services.
• Sonic Healthcare: Sonic Healthcare is a global clinical laboratory and diagnostics provider with comparable services across routine testing, specialty diagnostics, and pathologist-led services — directly competing with Quest's lab network model in multiple geographies.
• BioReference Laboratories (OPKO Health): BioReference is a US specialty clinical laboratory offering routine and esoteric testing with significant women's health, oncology, and infectious disease focus, directly overlapping Quest's specialty testing footprint.

Broad incumbents

• Epic Systems: Epic is the dominant acute-care EHR vendor and offers native lab ordering, results delivery, and population health modules. While not a clinical lab, Epic competes with Quanum by integrating these capabilities directly into its EHR platform.
• Oracle Health (formerly Cerner): Oracle Health (formerly Cerner) is a leading EHR and health IT vendor whose Millennium platform includes lab information system capabilities that overlap with Quanum's hospital EHR integration value proposition.

Emerging players

• Veradigm (formerly Allscripts): Veradigm (Allscripts) offers EHR and population health solutions for hospitals and ambulatory practices, with lab integration capabilities that overlap Quanum's healthcare IT value proposition.
• athenahealth: athenahealth provides cloud-based EHR and practice management solutions for ambulatory physician practices, competing for the same physician office integration use cases targeted by Quanum Lab Services Manager.
• Guardant Health: Guardant Health is a specialty oncology diagnostics company with blood-based liquid biopsy tests — a direct competitor to Quest's advanced oncology and liquid biopsy offerings that drive high-margin test volumes.
• eClinicalWorks: eClinicalWorks is an EHR vendor widely used in ambulatory physician practices with built-in lab ordering and results modules, competing with Quanum's physician-facing integration offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/social-media
• YouTubequestdiagnostics.com/social-media
• LinkedInlinkedin.com/company/medplus
• Instagramquestdiagnostics.com/social-media

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quest Diagnostics Healthcare IT Solutions (formerly MedPlus)