The Quay Hotel and Spa

What The Quay Hotel and Spa does

The Quay Hotel & Spa is a privately held, four-star hotel and spa operated by Deganwy Quay Limited from a single waterfront property at Deganwy Marina, Conwy, North Wales, with panoramic views of Conwy Castle (a UNESCO World Heritage Site) and the Conwy Estuary. The integrated property comprises 21+ bedrooms (including accessible and dog-friendly options), a recently refurbished spa featuring pool, hydrotherapy pool, sauna, infrared sauna, steam room, aromatherapy room, and foot spas; the Ebb & Flow restaurant and Cove Bar delivering locally sourced Welsh cuisine; two Castle Suites meeting rooms combining to ~297 sqm with capacity for up to 240 delegates; and wedding facilities licensed for civil partnerships up to 200 guests and venue capacity for 220 guests. The spa is differentiated by an exclusive partnership with OSKIA, a British nutri-cosmeceutical brand, and is supported by a monthly Club Membership subscription generating recurring revenue.

The commercial model is direct-to-consumer across four primary segments: leisure/holiday guests (the dominant segment), spa and wellness visitors, corporate and business events, and wedding/celebration parties. Revenue is generated through room bookings (B&B from £149), spa day packages (£59–£149), OSKIA treatments (£90–£120), overnight spa packages (from £295 for two), food and beverage, day delegate packages (from £42.50 per delegate), wedding packages, and ancillary services including electric car charging and corkage. The technology backbone is Guestline (DBM) for booking and property management; payment and voucher transactions route through a dedicated e-commerce platform (quay.skchase.com). The hotel markets through its own website, email newsletter, social channels (Facebook, Twitter/X, LinkedIn, Instagram), and earns reputation traffic via TripAdvisor and Booking.com. There are no external investors, parent company, or public listing in the record.

Name

The Quay Hotel and Spa

Legal name

Deganwy Quay Limited

Website

https://quayhotel.co.uk

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

The Quay Hotel & Spa is a privately held four-star hotel and spa on Deganwy Marina in North Wales, offering 21+ bedrooms, a refurbished OSKIA-branded thermal spa, the Ebb & Flow restaurant, and conference and wedding venues serving leisure guests, spa visitors, corporate events, and wedding parties across the UK.

Ownership category

akta.pro rank

Product category

Boutique Hotel and Spa Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111), Hotels (except Casino Hotels) and Motels (721110)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Hotels & Motels (7011)

akta.pro primary industry

Marina & Waterfront Full-Service Hotels (THAGAAAK)

akta.pro secondary industries

Destination Spa Resorts (THAGAMAA), Lounge Bars & Hotel Bars (THAFAEAI)

Keywords

• Luxury hotel accommodation
• Spa and wellness services
• Wedding and event venues
• Conference and meeting facilities
• Fine dining restaurant

Headquarters

HQ city

Deganwy, Conwy

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Hotel Accommodation: Revenue from room bookings across multiple room types (Classic Estuary, Superior, Premium luxury rooms). Rates start from £149 per night for bed and breakfast, with various seasonal packages. Room revenue is the primary income stream, supplemented by early-bird, length-of-stay, and seasonal promotions.
2. Spa Services and Treatments: Revenue from spa day packages (Wellness Experiences from £59/£69, Sanctuary Packages from £129/£149), overnight spa packages (Quay Spa Break from £295 for two), individual OSKIA treatments (£90–£120), club memberships (monthly subscription with 10% off hotel facilities), and gift vouchers.
3. Food and Beverage: Revenue from the Ebb & Flow Restaurant (fine dining with à la carte menu, afternoon tea), the Cove Bar (informal dining and drinks), private dining experiences, and in-room dining. Catering for weddings, events, and conferences generates additional F&B revenue.
4. Meetings, Conferences and Events: Revenue from day delegate packages (from £42.50pp), room hire for the Castle Suites (combined capacity up to 240 delegates), and conference accommodation. Two meeting rooms with various layouts and dedicated events assistant service.
5. Weddings: Revenue from wedding packages (Band of Gold, Off Peak Weddings, Intimate Weddings), private dining hire, wedding breakfasts, evening buffets, and spa pre-wedding treatments. Licensed for civil partnerships up to 200 guests.
6. Ancillary Services: Electric car chargers (£35 per 24 hours), corkage fees (£15 wine, £25 Prosecco/Champagne), cakeage (£5 per head), and wellness access day slots between 9am–5pm (£25 per person per 2-hour slot).

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

The Quay Hotel & Spa is a 4-star luxury hotel and spa located on Deganwy Marina in North Wales, offering panoramic views of Conwy Castle and the Conwy Estuary. It sells hotel accommodation across multiple room categories, a refurbished wellness spa (pool, hydrotherapy pool, sauna, steam room, infrared room) with OSKIA-branded treatments, fine dining at Ebb & Flow Restaurant, informal drinks at The Cove Bar, wedding and civil partnership hosting, and corporate meetings/events in its Castle Suites.

Product overview

The Quay Hotel & Spa is a 4-star luxury hotel and spa offering a unified hospitality experience centered around hotel accommodation, spa and wellness facilities, and dining. The product portfolio includes: hotel rooms and accommodation as the core lodging product; The Spa at The Quay featuring newly refurbished wellness facilities (pool, hydrotherapy pool, sauna, infrared sauna, steam room, aromatherapy room); OSKIA-branded spa treatments; Ebb & Flow Restaurant serving contemporary Welsh cuisine; The Cove Bar for cocktails and lighter fare; Club Membership for ongoing wellness access; and various add-on packages including Overnight Spa Packages, Meetings & Conferences, Wedding Venues, and Special Offers. The offering is a single integrated hospitality destination rather than a modular platform, with rooms, spa, dining, and events all available as standalone or combined packages.

Differentiator

Problem solved

Functional benefit

Products and services

• Hotel Rooms & Accommodation
• The Spa at The Quay
• Ebb & Flow Restaurant
• The Cove Bar
• OSKIA Spa Treatments
• Spa Days & Wellness Experiences
• Overnight Spa Packages
• Club Membership
• Meetings & Conferences
• Wedding Venues
• Special Offers & Packages
• Gift Vouchers

Quantifiable outcome

• GoodSpa Awards 2026 Finalist — Wales

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• OSKIAcoreStrategic or Co-development PartnerOSKIA is a British nutri-cosmeceutical beauty brand specialising in luxurious, nutritional formulations that improve skin health. Winner of over 200 beauty and wellness awards, OSKIA's products are manufactured at their own laboratory and factory in the rolling hills of Wales (Monmouth, South Wales). The Quay Hotel & Spa has partnered with OSKIA as the exclusive spa product and treatment brand for its newly refurbished spa. OSKIA's personalised treatment approach — combining traditional knowledge (acupressure, specialist face therapy massage, reflex & lymph drainage) with modern exfoliation and microbiome harmonisation — forms the core of the spa's treatment menu. Signature treatments include the OSKIA Bespoke Warm Oil Massage (£90), OSKIA Luxury Face & Body Fusion (£120), and OSKIA Bespoke Radiance Renewal Facial (£95).

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Celtic Manor Resort: Large 5-star Welsh resort with multiple hotels, spa, golf, F&B and a major convention centre. Comparable as a Welsh luxury hospitality competitor with overlapping spa and MICE offerings, but at significantly greater scale and brand reach than The Quay.
• Pennyhill Park Hotel & Spa: 5-star luxury hotel and spa in Surrey with extensive wellness, F&B, weddings and large MICE capacity. Comparable as a UK spa-led destination with overlapping weddings and corporate events, though operating at significantly larger scale.

Direct peers

• St David's Hotel & Spa: 5-star waterfront hotel and spa on Cardiff Bay marina. Directly comparable as a Welsh waterfront full-service hotel with a significant spa offering, fine-dining restaurant, and meetings/events capacity; competes for the same premium leisure and corporate Welsh market.
• The Scarlet Hotel: Adult-only boutique eco-luxury hotel and spa on the Cornwall coast. Directly comparable as an independent UK coastal boutique hotel with a strong spa/wellness focus, holistic treatments, and destination positioning aimed at couples and wellness seekers.
• Bovey Castle: 5-star English country estate hotel in Devon with spa, restaurant, golf and event facilities. Comparable as an independent UK heritage/destination hotel with spa, F&B and weddings, appealing to a similar leisure and celebration guest mix.
• The Imperial Torquay: 4-star seaside resort hotel on the English Riviera with spa, restaurant and event space. Comparable as a UK coastal 4-star full-service hotel with spa and meetings, targeting a similar domestic leisure and weekend-break market to The Quay.
• Lucknam Park Hotel & Spa: 5-star country house hotel in Wiltshire with a renowned spa, fine dining and event space. Comparable as an independent UK boutique luxury hotel with spa-led differentiation, similar wedding/corporate use cases, and comparable size (similar room counts).
• The Gainsborough Bath Spa: 5-star luxury hotel and spa in Bath with a strong focus on thermal bathing and wellness. Directly comparable as a UK heritage-city hotel with spa-led revenue, F&B, and a similar premium positioning around wellness experiences.

Emerging players

• The Spa Hotel at Ribby Hall Village: Adult-only spa hotel in Lancashire offering overnight spa breaks, dining and treatments. Comparable as a UK independent hotel whose core proposition is the spa break experience, similar to The Quay's Quay Spa Break and Sanctuary Packages.

Regional players

• Portmeirion Hotel: Iconic destination hotel and resort in North Wales (Minffordd). Regional comparable as another North Wales hospitality destination competing for the same leisure and weekend-stay guests visiting Snowdonia and the North Wales coast.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/quayhotelandspa
• Facebookfacebook.com/QuayHotelandSpa?fref=ts
• LinkedInlinkedin.com/company/thequayhotelandspa
• Instagraminstagram.com/quayhotelandspa/?hl=en

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Quay Hotel and Spa