Rape Crisis Volunteer of Cumberland County

What Rape Crisis Volunteer of Cumberland County does

Rape Crisis Volunteer of Cumberland County, operating as The Phoenix Center, is a non-profit victim advocacy organization founded in 1976 and headquartered at 519 Ramsey Street, Fayetteville, North Carolina. It serves Cumberland County, NC, providing free and confidential crisis intervention and advocacy services to victims of sexual assault and domestic violence, including survivors' family members and broader community organizations seeking education and resources. Core services comprise a 24/7 crisis hotline (910-485-7273), 24-hour emergency room response during forensic examinations, counseling referrals, 8-week closed support groups, courtroom and law enforcement advocacy, safety planning, the North Carolina Address Confidentiality Program (administered on behalf of the NC Attorney General's Office), community awareness presentations, and electronic filing of 50B Domestic Violence Protective Orders via the state's Tyler Tech eCourts platform. Additional offerings include Rape Crisis Sensitivity Training and a human trafficking referral partnership with Gate Beautiful.

The organization's business model is entirely non-commercial: all client-facing services are provided free of charge, with no pricing tiers, billing cadence, or subscription mechanics. Revenue derives from donations, volunteer labor, and likely grant funding, none of which is publicly disclosed. There is no technology product, proprietary platform, or SaaS component — the underlying "technology" is the NC eCourts Guide and File system, which the organization helps victims access rather than owns. Marketing and distribution occur through the crisis hotline, a content-rich website (rapecrisisonline.org), partner referrals (hospitals, courts, law enforcement, Legal Aid), and in-person outreach at a single Fayetteville office (Monday-Friday 8AM-4PM, with live advocate sessions Tuesday 12:30-1:30 PM).

Operationally, the entity runs with approximately 7 employees and a volunteer advocate base, suggesting a modest budget likely under $1M annually, though no financials are disclosed. There is no parent company, no subsidiaries, no public listing, no funding rounds, no M&A activity, and no management team bios available in the source material. Strategic posture is steady-state community service with incremental digital channel enhancements rather than growth-stage expansion.

Name

Rape Crisis Volunteer of Cumberland County

Legal name

Rape Crisis Volunteer of Cumberland County

Website

https://rapecrisisonline.org

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

1–10 employees

Short description

The Phoenix Center is a non-profit founded in 1976 providing free, confidential crisis intervention and advocacy services — including a 24/7 hotline, ER response, counseling referrals, courtroom advocacy, and DVPO filing assistance — to victims of sexual and domestic violence in Cumberland County, North Carolina.

Ownership category

akta.pro rank

Product category

Crisis Intervention and Victim Advocacy Services

NAICS

Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPAGAEAD

Domestic Violence & Abuse Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

Keywords

• Crisis intervention services
• Victim advocacy support
• Sexual assault services
• Domestic violence support
• Trauma counseling referrals

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Pricing tiers

Distribution channels5 records

Marketing channels6 records

Core offering

The Phoenix Center provides free and confidential crisis intervention and advocacy services to victims of sexual assault and domestic violence in Cumberland County, North Carolina. Its core offerings include a 24-hour crisis hotline, 24-hour hospital response during forensic exams, counseling referrals, survivor support groups, courtroom and law enforcement advocacy, personalized safety planning, community awareness training, administration of the NC Address Confidentiality Program, and guided electronic filing of Domestic Violence Protective Orders via the NC eCourts platform with optional video-conference hearings.

Product overview

The Phoenix Center (Rape Crisis Volunteer of Cumberland County) is a non-profit organization offering free, confidential advocacy and support services to victims of sexual and domestic violence. The organization provides a unified portfolio of crisis intervention and advocacy services including a 24-hour crisis hotline, emergency room responders, counseling referrals, support groups, courtroom advocacy, law enforcement advocacy, community awareness programs, safety planning, and electronic court filing assistance. These services are delivered through direct staff and volunteer support, not as a technology product or platform.

Differentiator

Problem solved

Functional benefit

Products and services

• 24-Hour Crisis Hotline A 24-hour telephone crisis line (910-485-7273) available to anyone affected by sexual or domestic violence to discuss feelings, concerns, and questions and receive referrals.
• 24-Hour Emergency Room Response Trained advocates meet victims at local hospitals to provide support during forensic exams and inform victims of their reporting options.
• Counseling Referrals Referrals to counseling services provided by licensed professionals, available to family members affected by assault as well as survivors.
• Support Groups

Quantifiable outcome

• Provides free services to hundreds of new clients each year

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves5 records

Expansion highlights4 records

Direct peers

• A New Leaf: Arizona-based nonprofit providing domestic violence, sexual assault, and human trafficking services including crisis intervention, shelter, and advocacy. Direct peer offering comprehensive victim services in a single regional market.
• Center for Safety and Change: New York-based nonprofit serving victims of domestic violence, sexual assault, and human trafficking through crisis intervention, advocacy, and counseling. Direct peer operating a similar multi-service community victim advocacy model.
• North Carolina Coalition Against Sexual Assault (NCCASA): State-level coalition that provides training, technical assistance, and funding to North Carolina rape crisis centers including the Phoenix Center. A direct peer in coordinating victim advocacy services across the same state.
• The Family Place: Dallas-based nonprofit providing domestic violence shelter, counseling, and advocacy services. Comparable as a community-based organization offering comprehensive victim advocacy and emergency response services.
• National Network to End Domestic Violence (NNEDV): National social change organization dedicated to ending domestic violence, providing resources and advocacy tools to local programs. Comparable as an umbrella organization supporting the same victim population.
• House of Ruth: Multi-location nonprofit providing shelter, counseling, and advocacy for domestic violence and sexual assault survivors. Comparable as a community-based victim services organization with similar programs and populations.
• RAINN (Rape, Abuse & Incest National Network): National nonprofit operating the National Sexual Assault Hotline and supporting a network of local rape crisis centers. Directly comparable as a sexual assault victim advocacy provider, though operating at national scale rather than single-county.
• National Domestic Violence Hotline: National 24/7 hotline for domestic violence victims, providing crisis intervention, safety planning, and resource referrals. Operates a parallel model to the Phoenix Center's domestic violence advocacy services at the national level.
• Dallas Area Rape Crisis Center: Community-based nonprofit providing crisis intervention, advocacy, and counseling to sexual assault survivors in the Dallas area. Direct peer as a single-region rape crisis center operating with similar service models.

Broad incumbents

• YWCA USA: National nonprofit operating local affiliates providing domestic violence services, sexual assault support, and housing advocacy. Comparable as a broader incumbent offering overlapping victim services across many communities.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/rape-crisis-volunteer-of-cumberland-county

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rape Crisis Volunteer of Cumberland County