Regional Tech Hub

What Regional Tech Hub does

Regional Tech Hub is a free, independent phone and internet connectivity advisory service for regional, rural, and remote Australians. Operated by the National Farmers' Federation under a Commonwealth Government contract, the program delivers personalized connectivity advice through a 1300-number hotline, live chat, location-specific Connectivity Reports, an interactive Connectivity Quiz Checker, and provider escalation support. Service coverage spans seven primary user segments: agriculture (farm connectivity), small business, education, health, travellers, community organizations, and emergency connectivity.

The service is built around an extensive online resource library organized into phone (home, mobile, satellite, VoIP, Wi-Fi Calling, Satellite to Mobile), internet (nbn Fixed Wireless, nbn Fibre, nbn Sky Muster satellite, Starlink, Mobile Broadband, ADSL/DSL), equipment (antennas, mobile repeaters, Wi-Fi extenders, routers), and troubleshooting categories. Additional surfaces include the Tech Hub Talk podcast hosted by Joshua Groch, social channels across Facebook, LinkedIn, YouTube and X, and the RTH Connect Grants community program. Strategic partners include the National Farmers' Federation (parent and operator), the Australian Government (funder), nbn, Telstra, Optus, Starlink, the On Farm Connectivity Program, and BIRRR.

The program is funded entirely by Commonwealth Government contract revenue, with all services provided at no cost to end users. As of 30 June 2026, the Commonwealth contract concluded and direct support services (helpdesk, new Connectivity Report Requests, escalation requests) are temporarily paused; the website and existing content library remain accessible. The business is headquartered at 14-16 Brisbane Avenue, Barton, ACT, Australia.

Name

Regional Tech Hub

Legal name

National Farmers Federation

Website

https://regionaltechhub.org.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Regional Tech Hub is a free, independent government-funded advisory service run by the National Farmers' Federation, providing regional, rural, and remote Australians with phone and internet connectivity advice, troubleshooting, and provider escalation via hotline, live chat, and online resources.

Ownership category

akta.pro rank

Product category

Telecommunications Advisory Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Rural & Regional ISPs (HDAIADAI)

akta.pro secondary industries

Municipal & Community Broadband ISPs (HDAIADAH), Rural & Universal Service Fixed Broadband Providers (HDAIABAJ)

Keywords

• Connectivity advisory services
• Regional internet support
• Telecommunications troubleshooting
• Nbn connectivity advice
• Phone and internet support

Headquarters

HQ city

Barton

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government Funded Program: Funded by Commonwealth Government through a contract with the National Farmers' Federation. All services provided free to end users. Program concluded funding on 30 June 2026, with services temporarily paused.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Regional Tech Hub is a free, independent phone and internet connectivity advisory service for regional, rural, and remote Australians. It delivers one-on-one support via phone hotline, live chat, and an online escalation form, complemented by self-serve resources including location-specific Connectivity Reports, an interactive Connectivity Quiz Checker, technology guides (nbn Fixed Wireless, nbn Sky Muster, Starlink, mobile broadband, VoIP, etc.), troubleshooting tools, and the Tech Hub Talk podcast. The service is fully funded by the Commonwealth Government and operated by the National Farmers' Federation.

Product overview

Regional Tech Hub is a free, independent support service for regional, rural, and remote Australians. The core offering is a unified support service combining personalized phone/internet advice through a hotline (1300 081 029), Connectivity Reports, and a Connectivity Quiz Checker. The service provides comprehensive educational resources organized by category: Phone (home, mobile, satellite, VoIP, Wi-Fi Calling), Internet (nbn Fixed Wireless, nbn Fibre, nbn Sky Muster satellite, Starlink, Mobile Broadband), Equipment (antennas, repeaters, routers), and Troubleshooting. The Tech Hub Talk Podcast supplements the resource library with audio content. The On Farm Connectivity Program resources support agricultural connectivity initiatives.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Free connectivity reports help property owners identify optimal solutions
• +1 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• National Farmers' FederationcoreStrategic or Co-development PartnerParent organization running the Regional Tech Hub program. National Farmers' Federation is Australia's peak body for farmers, providing governance and administrative oversight of the government-funded connectivity advisory service.
• nbn (National Broadband Network)coreTechnology or IntegrationKey technology partner providing Fixed Wireless, Fibre, and Sky Muster satellite connectivity options. Regional Tech Hub provides advice on nbn services and facilitates issue resolution.
• On Farm Connectivity ProgramcoreStrategic or Co-development PartnerFederal government rebate program co-promoted by Regional Tech Hub, providing 50% rebates for connectivity equipment for agricultural operations. Multiple case studies demonstrate successful farmer participation.
• Better Internet for Rural, Regional and Remote Australia (BIRRR)minorStrategic or Co-development PartnerAdvocacy organization co-founded by Kristy Sparrow, working on connectivity issues for regional communities. Featured in Tech Hub Talk podcast for 3G shutdown coverage.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Finder Australia: General comparison site with a strong broadband and mobile comparison vertical. Comparable as a consumer-facing resource for evaluating phone and internet plans in Australia.
• WhistleOut: Australian comparison platform for internet, mobile, and energy plans. Comparable as a consumer-facing telecom comparison resource, though commercial rather than independent.
• CHOICE Australia: Independent Australian consumer advocacy organization covering telecommunications products. Comparable as an independent voice that reviews and advises on phone and internet services.
• Telecommunications Industry Ombudsman (TIO): Australia's independent dispute resolution body for telephone and internet complaints. Highly comparable as an escalation channel for unresolved consumer telecom issues, a function the Hub explicitly performs for regional users.
• Better Internet for Rural, Regional and Remote Australia (BIRRR): A volunteer-run Australian advocacy group focused on connectivity issues for rural, regional, and remote communities. Directly comparable to Regional Tech Hub in mission and audience, and is itself a listed partner of the Hub.
• Australian Communications Consumer Action Network (ACCAN): The peak consumer body representing telecommunications consumers in Australia. Operates a similar independent advisory and advocacy remit for end users of phone and internet services, mirroring the Hub's consumer-protection focus.

Broad incumbents

• nbn (National Broadband Network): Australia's wholesale broadband infrastructure provider and the largest subject of the Hub's advisory work. Comparable as the dominant rural/regional broadband provider whose Fixed Wireless and Sky Muster services the Hub helps users navigate.
• Optus: Major Australian mobile and broadband provider with a meaningful regional footprint. Comparable as an incumbent telco the Hub covers in its advisory and troubleshooting scope.
• Telstra: Australia's largest telco and a key partner of the Hub for landline and mobile troubleshooting. Comparable as a broad incumbent that the Hub both advises consumers on and escalates unresolved issues to.

Others

• ACCC (Australian Competition and Consumer Commission): Australia's competition and consumer regulator with oversight of telecommunications markets. Comparable as the regulatory ecosystem participant that defines the rules the Hub operates within and occasionally escalates to.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/RegionalHub
• YouTubeyoutube.com/@regionaltechhub
• Facebookfacebook.com/RegionalTechHub
• LinkedInlinkedin.com/company/regionaltechhub

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Regional Tech Hub