What Relationships Australia National does

Relationships Australia National is the coordinating body for a federation of independent, community-based, not-for-profit member organisations operating in every Australian state and territory. Founded in 1949 and headquartered in Canberra, the federation delivers relationship support services - including individual, couple and family counselling, family dispute resolution (mediation), family violence services, children's services, and services for older people - to the broad Australian population regardless of religion, age, gender, sexuality or background. It runs 515+ programs from 106 physical locations plus 138+ outreach and 39+ remote sites, employing 2,407 staff nationally, and is accessed primarily through a national 1300 phone line and an online service finder.

The federation's product surface spans core service delivery plus a small set of standalone products: Family Connect (a free online children's mental health program at familyconnect.org.au), the Relationship Indicators research initiative (a nationally representative panel survey run with the Social Research Centre), a library of free downloadable information booklets, the Neighbours Every Day social connection campaign, and a recently expanded set of Separation Videos covering First Nations, CALD, and LGBTQ+ family experiences. Underlying technology is conventional web/mobile delivery; no proprietary software platform, AI capability, or API surface is disclosed.

Revenue is not publicly disclosed but is almost entirely grant-based, with primary federal funding from the Commonwealth Department of Social Services and the Attorney-General's Department, supplemented by state and local government grants. Pricing is not publicly listed; some fee-for-service counselling exists alongside free government-subsidised services, and printed booklets carry a nominal fee. The go-to-market motion is community-led direct service delivery, augmented by content marketing, research publications, video resources, and advocacy engagement with parliamentary inquiries and royal commissions.

Name

Relationships Australia National

Legal name

Relationships Australia Incorporated

Website

https://relationships.org.au

Company type

Private

Founded year

1949

Operating status

Operating

Headcount range

11–50 employees

Short description

Relationships Australia National is a federation of community-based, not-for-profit organisations founded in 1949 that delivers counselling, family dispute resolution, family violence services, and community support programs to individuals and families across Australia, funded primarily by federal and state government grants and operating from 106 locations with 2,407 staff.

Ownership category

akta.pro rank

Headquarters

HQ country

Australia

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Funding: Relationships Australia is a not-for-profit community organisation funded by federal, state and local governments across Australia. Primary funding comes from the Commonwealth Department of Social Services and Attorney-General's Department for delivering crucial services supporting Australian families and communities.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Relationships Australia is a federation of community-based, not-for-profit organisations providing relationship support services across all Australian states and territories. Its core offerings include individual, couple and family group counselling, family dispute resolution (mediation), family and community support programs (including children's services, services for older people, and family violence services for victims and perpetrators), and professional/relationship education. It also delivers free public programs such as Family Connect and conducts nationally representative research through the Relationship Indicators project.

Product overview

Relationships Australia National is a federation of community-based, not-for-profit organisations providing relationship support services across all Australian states and territories. The organisation operates as a unified service network offering counselling, family dispute resolution (mediation), and community support programs. Key products include Family Connect (a free online children's mental health program), Relationship Indicators (national research survey), RA Information Booklets (educational resources), Neighbours Every Day (social connection campaign), and Separation Videos (animated educational content). Services span individual and couples counselling, family group therapy, child-inclusive practice, elder abuse support, and family violence services, delivered through 106 locations and 138+ outreach sites with over 2,400 staff members.

Differentiator

Problem solved

Functional benefit

Brands

• Neighbours Every Day: A social connection campaign by Relationships Australia focused on supporting social connection and building sustainable respectful relationships through neighbourhood connections.
• Family Connect
• Neighbour Day
• Relationship Indicators

Products and services

• Counselling Services Individual, couple and family group counselling services delivered across all Australian states and territories. Available to all members of the Australian community regardless of background, with no religious affiliations.
• Family Dispute Resolution (Mediation) Family dispute resolution and mediation services to help families navigate separation and conflict resolution. Used by separating/divorcing couples and referred families.
• Family and Community Support Programs Range of family and community support and education programs including services to older people, children's services, and services for victims and perpetrators of family violence. Delivered across 106 locations plus 138+ outreach/39+ remote locations.
• Training and Courses Professional and relationship education programs delivered across the federation, intended for practitioners and community participants.
• Family Connect A free online program that sets children up for success and good mental health. Supports families' emotional well-being and is accessible at familyconnect.org.au.
• Relationship Indicators A nationally representative survey project exploring the state of relationships in Australia. Provides dashboards, full reports, fact sheets, and technical reports on relationship satisfaction, wellbeing, loneliness, and related topics.
• RA Information Booklets Downloadable and printable information booklets covering relationships, parenting, separation and divorce, family dispute resolution (mediation), and family violence. Free to download with paid printed hard copies available.
• Neighbours Every Day A social connection campaign supporting community building and sustainable respectful relationships, including annual Neighbour Day events and associated research reports. Evaluations have been conducted by ANU (2019, 2020, 2021) and Swinburne University (2018).
• Separation Videos Animated video stories of separation based on real experiences, designed to support families, communities, and professionals. Four videos covering co-parenting after ASD diagnosis, First Nations family experiences, culturally diverse family transitions, and transgender parent situations.

Quantifiable outcome

• 53.3% of Australians are completely satisfied with their most important relationship (Relationship Indicators 2022)
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core, major and minor.

• Life in Australia (Social Research Centre)coreStrategic or Co-development PartnerThe Social Research Centre's probability-based panel (Life in Australia) is used to collect data for the Relationship Indicators survey - Australia's most methodologically rigorous panel survey on relationship health. This partnership enables nationally representative research with 3140 respondents benchmarked to reflect Australian population demographics.
• Australian National University (ANU)majorStrategic or Co-development PartnerANU researchers have conducted evaluations of the Neighbour Day campaign, including the 2019, 2020, and 2021 evaluation reports. Research found that loneliness can be reduced by whole-of-community interventions to increase neighbourhood identification.
• Swinburne UniversitymajorStrategic or Co-development PartnerSwinburne University evaluated the 2018 Neighbour Day Campaign, contributing to the evidence base for community-based social connection interventions.
• University of WollongongminorStrategic or Co-development PartnerDr Roger Patulny from University of Wollongong served as loneliness advisor for the Relationship Indicators 2022 project.
• Commonwealth Department of Social ServicescoreOthersPrimary federal government funder underpinning the delivery of crucial services in support of Australian families and communities.
• Attorney-General's DepartmentcoreOthersFederal government department providing ongoing trust and funding for delivery of family and relationship services.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• headspace: Federally funded youth mental health service operating physical centres nationally. Comparable to RA in government funding model, national centre network, and counselling/mental health service delivery, though focused on 12–25 year-olds.
• Beyond Blue: NFP providing mental health support, counselling referrals, and information nationally. Overlaps with RA in counselling referral pathways and government-funded mental health service delivery.
• Berry Street: Major NFP providing family services, child and family wellbeing programs, and therapeutic support across Victoria and nationally. Comparable as a large, government-funded NFP delivering family and community services.
• Anglicare Australia: Federation of state-based NFP community service organizations delivering counselling, family support, and community programs across Australia. Closely comparable to Relationships Australia in mission, funding model, and service mix, though affiliated with the Anglican Church.
• Lifeline Australia: NFP crisis support and suicide prevention service providing phone counselling and community programs nationally. Comparable as a federally funded, large-scale NFP counselling provider with national infrastructure.
• Uniting (NSW.ACT): Large NFP delivering community services including counselling, family support, and aged care across NSW and ACT. Comparable in operating scale, government funding reliance, and service breadth to RA's federated model.
• Centacare (Catholic Family Services): NFP network providing family relationship services, counselling, and family dispute resolution across Australian states. Closely comparable to RA in core service delivery, especially in mediation and family violence support.
• CatholicCare: NFP network providing relationship counselling, family dispute resolution, and family support across multiple Australian dioceses. Direct competitor in RA's core family and relationship services category.

Broad incumbents

• The Salvation Army Australia: Major NFP delivering a broad portfolio of social services including family support, community programs, and crisis assistance. Comparable in scale, government funding reliance, and community-based delivery model, though much wider in scope than RA.

Emerging players

• MensLine Australia: NFP telephone and online counselling service for men with family and relationship concerns. Directly overlaps with RA's male-targeted relationship support use cases, including the 'Men and Separation' booklet.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/RelationshipsA2
• LinkedInlinkedin.com/company/relationships-australia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries8 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Relationships Australia National