City of Revere

Name

City of Revere

Legal name

City of Revere

Website

https://revere.org

Company type

Public

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administrative and Support Services (561), Waste Collection (56211), Administration of Environmental Quality Programs (9241), Services to Buildings and Dwellings (5617)

SIC

Refuse Systems (4953), Services-To Dwellings & Other Buildings (7340), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Waste Management & Smart Sanitation (Facilities) (HSAPAPAM)

Keywords

• Municipal services
• Public safety
• Waste management
• Constituent services
• Permitting and licensing

Headquarters

HQ city

Revere

HQ country

United States

HQ region

North America

Offices18 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Others

Pricing tiers

Distribution channels5 records

Marketing channels10 records

Core offering

The City of Revere is a municipal government that delivers resident and business services across public safety, public works, sanitation, elections, permitting, utilities, and recreation. It operates a Revere311 service center (phone, mobile app, and AI chatbot), an online bill payment platform, trash and recycling collection with smart cart tracking, emergency alerts, GIS mapping, building permits, licensing, and Mobile City Hall neighborhood outreach. Service delivery is anchored by multilingual digital access in 75+ languages and a unified contact center model.

Product overview

The City of Revere operates a municipal government platform providing resident services through a unified service center model. The core offerings include Revere311 constituent services (phone/app/chat), online bill payment (taxes, utilities, fines), trash/recycling collection with smart cart tracking, emergency alerts via Hyper-Reach, GIS mapping, election services, and building permits. The city has expanded its digital portfolio with Piper, a multilingual AI chatbot supporting 75 languages, the Mobile City Hall roving service program, and partnerships for curbside composting and textile recycling. All services are accessible through native iOS/Android mobile apps and the municipal website, with emergency preparedness programs including the Lifesavers League community training initiative.

Differentiator

Problem solved

Functional benefit

Products and services

• Revere311 Constituent Service Center Single point of contact for city services, non-emergency service requests, and information access. Available via phone (781-286-8311), the Revere311 mobile app (iOS/Android), and the Piper AI chatbot across 75 languages. For Revere residents, businesses, and visitors.
• Trash & Recycling Program Municipal solid waste and recycling collection with city-issued 65-gallon blue trash carts equipped with embedded tracking devices for route optimization. Includes every-other-week recycling (Green/Red weeks), yard waste pickup, textile recycling, and bulky item pickup. For Revere residents; contracted through Capitol Waste.
• Online Bill Payment System Digital payment platform powered by CityHallSystems enabling residents and businesses to pay motor vehicle excise, personal property tax, real estate tax, water/sewer bills, parking tickets, vital records, dog licenses, and property violations online. Supports credit card payments (3% convenience fee) and ACH bank payments (free).
• Hyper-Reach Emergency Alerts Opt-in emergency notification service delivering urgent alerts via phone, text, email, and mobile app. Includes automated weather alerts for tornado, flood, hurricane, blizzard, and extreme weather events, plus road closures, public safety alerts, and water main breaks. Coastal community-focused with FEMA flood zone notifications.
• Election Services Municipal election administration including voter registration, absentee voting, early voting, election results, and polling location lookup. Conducts municipal, state, and federal elections per Massachusetts General Laws. For Revere registered voters.
• Building Permits & Licensing Online permitting and licensing system via CitizenServe for building permits, certificates of fitness, dumpster permits, site plan review, food truck permits, food establishment licenses, short-term rental registration, and bulky item pickup. Includes public access to building department records from 2018 onward. For property owners, contractors, and local businesses.
• Mobile City Hall Roving city services program that brings municipal functions directly to neighborhoods, including parking stickers, residential parking permits, water/excise/property tax payments, dog licenses, and 311 service requests. Conducted at locations such as Beachmont Train Station. For Revere residents unable to visit City Hall.
• Curbside Composting Program Weekly curbside composting collection partnership with Garbage to Garden at $11.95/month, accepting all food scraps, food-soiled paper, and certified compostables. First 1,000 sign-ups receive a free bin. For Revere residents.
• Textile Recycling Program Free curbside textile collection partnership with CMRK plus drop-off bins at City Hall, Revere High School, West Revere School Complex, Revere Boxing, and the DPW Yard. Residents can schedule free pickups online through CMRK's platform. For Revere residents.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability2 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Hyper-ReachcoreStrategic or Co-development Partner · 1 February 2022Emergency alert notification system providing urgent communications via phone, text, email, and mobile app for weather emergencies, road closures, public safety alerts, and water breaks.
• CMRKminorStrategic or Co-development PartnerPartnership for textile recycling program offering free curbside collections and drop-off bins throughout the city. Residents schedule pickups online through CMRK's platform.
• Garbage to GardencoreStrategic or Co-development PartnerCurbside composting collection partnership offering weekly food waste pickup at reduced rate of $11.95/month. City provides free bins to first 1,000 sign-ups.
• Capitol WastecoreStrategic or Co-development PartnerSanitation contractor providing trash collection services for the city. Handles residential and bulky item pickup operations.
• Save the Harbor, Save the BayminorGTM or Marketing PartnerGrant funding through Better Beaches program supporting community beach events including the Queer & Trans Mutual Aid Beach Party.
• American Red CrossminorStrategic or Co-development PartnerPartner in Lifesavers League community emergency preparedness program, providing BeReady curriculum and emergency preparedness training.
• Revere Fire PreventionminorStrategic or Co-development PartnerCo-teaches Lifesavers League emergency preparedness classes covering fire safety and prevention.
• CityHallSystemscoreTechnology or IntegrationPayment processing platform for property taxes, water/sewer bills, parking tickets, property violations, dog licenses, and vital records.
• CitizenServecoreTechnology or IntegrationE-permitting platform for building permits, bulky item pickup, dumpster permits, and various city license applications.

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of Medford, Massachusetts: Nearby mid-size municipality (~60k residents) delivering the same core municipal services and operating under the same Massachusetts General Laws framework as Revere, with overlapping staff structures.
• City of Chelsea, Massachusetts: Adjacent Suffolk County municipal government of similar size and demographic profile, also a diverse urban coastal community providing comparable DPW, 311-style services, and public-safety functions. Direct service-area peer across the Revere/Chelsea border.
• City of Lynn, Massachusetts: Larger Gateway City (~95k) sharing the same coastal Massachusetts context, demographic diversity, and municipal service mandate (DPW, public safety, elections, schools, library).
• City of Malden, Massachusetts: Nearby mid-size Gateway City (~65k residents) with a similarly diverse population and overlapping municipal service portfolio, including DPW, public safety, schools, and digital constituent services.
• City of Everett, Massachusetts: Adjacent city of comparable population (~47k) and urban character. Offers the same municipal service mix (trash/recycling, permitting, public safety, elections) to a similar residential and small-business base as Revere.
• City of Somerville, Massachusetts: Adjacent urban municipality (~80k residents) running a comparable full-service municipal operation including DPW, permitting, elections, and 311-style constituent services, with a comparable diversity profile.
• City of Woburn, Massachusetts: Mid-size Massachusetts municipality (~40k) running an analogous municipal service portfolio (DPW, public safety, schools, elections, library) under the same state legal framework as Revere.
• City of Quincy, Massachusetts: Coastal South Shore municipality (~100k residents) with similar public-safety, DPW, permitting, and constituent-service operations. Comparable coastal Massachusetts context and demographic mix.

Broad incumbents

• City of Boston, Massachusetts: Larger incumbent municipal government operating in the same state and region, offering an overlapping portfolio of services at much greater scale. Functions as the metropolitan benchmark and policy source for smaller cities like Revere.
• City of Cambridge, Massachusetts: Larger Massachusetts municipal government recognized for digital innovation (e.g., Cambridge 311). Provides a reference point for constituent-service best practices that Revere's Piper and Revere311 emulate or extend.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/revere311
• YouTubeyoutube.com/user/reveretv
• Facebookfacebook.com/CityofRevere
• Instagraminstagram.com/cityofreverema/?hl=en
• LinkedInlinkedin.com/company/cityofrevere

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Revere