Richmond AID

What Richmond AID does

Richmond AID (RAID), legally Richmond Advice and Information on Disability, is an independent registered charity in England and Wales (Charity No. 1074788, Company No. 3612476) providing advice, advocacy, and wellbeing services to disabled people, people with long-term conditions, and their carers in the London Borough of Richmond upon Thames. The organization operates from the Disability Action & Advice Centre (DAAC) in Teddington, UK, with a headcount of 32 staff, and is governed by a board of trustees under the Social Model of Disability framework. Its work is organized into two main service streams: Advice Services covering benefits, money, energy, and crisis support (including the Crisis and Resilience Fund grant program and a specialized benefits service delivered in partnership with SWLSTG NHS Trust), and Support & Wellbeing Services covering counselling, peer support groups, digital inclusion (Connect to Tech), youth mentoring (Buddy Up, now extended to Kingston), gardening therapy (Spade), and accessible community activities.

Service delivery is conducted in person at the DAAC headquarters, at satellite locations including Parkshot Medical and RHP Café, and through weekly recurring community events such as Tech and Tea, Tech Training, and Accessible Walk. The organization does not use proprietary technology, does not offer apps or APIs, and does not disclose AI/ML capabilities; its digital footprint is limited to a content website, e-newsletter, and event listings. RAID also operates Surplus.2.U, a small community food-stall social enterprise.

The revenue model is non-commercial: services are provided free of charge to beneficiaries, with income drawn from individual donations, organizational fundraising, annual membership fees, grant-making bodies, and local authority or NHS commissioning (the SWLSTG partnership). No pricing is publicly disclosed, no revenue figure is reported, and no funding rounds, parent entities, or external investors are indicated. The organization is an actively operating, single-borough, service-based nonprofit with no disclosed growth, M&A, or leadership change activity in the source material.

Name

Richmond AID

Legal name

Richmond Advice and Information on Disability

Website

https://richmondaid.org.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Richmond AID is a UK registered charity providing free advice, advocacy, and wellbeing services to disabled people and carers in the London Borough of Richmond upon Thames, operating from Teddington with 32 staff.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624), Emergency and Other Relief Services (624230), Educational Support Services (611710)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industries

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM), Disability Services & Independent Living Support (BPAGAEAG), Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Disability support services
• Disability advice services
• Benefits advocacy
• Peer support programs
• Community disability charity

Headquarters

HQ city

Teddington

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations and Fundraising: The organization relies on charitable donations from individuals, organizations, and grant-making bodies to fund operations and service delivery for people with disabilities.
2. Membership Program: Annual membership fees providing supporters with engagement opportunities and ongoing connection to the charity's mission and activities.
3. Crisis and Resilience Fund (CRF) Grants: Provides emergency financial assistance to beneficiaries in crisis situations through grant programs.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Richmond AID is a registered disability charity providing free advice, advocacy, and wellbeing services to disabled people, those with long-term conditions, and their carers in the London Borough of Richmond upon Thames. Its core offerings include benefits, money, energy, and crisis advice (including the Crisis and Resilience Fund grant), alongside support and wellbeing services such as counselling, peer support groups, digital inclusion training, and accessible community activities. The charity is funded through donations, grants, and membership, and operates under the Social Model of Disability.

Product overview

Richmond AID (RAID) is a disability charity providing advice, support, and wellbeing services to disabled people in the London Borough of Richmond upon Thames. The organization operates as a multi-service hub offering two main categories of support: Advice Services (including Benefits Advice, Money Advice, Energy Advice, Crisis and Resilience Fund grants, and Information Navigation) and Support & Wellbeing Services (including peer support programs like Buddy Up, Mental Health Peer Support, Peer Network, Connect to Tech digital training, Counselling, and therapeutic activities such as the Spade gardening program). RAID also runs community programs including Tech and Tea, Tech Training, and Accessible Walk sessions. The charity enables independence and choice through a combination of professional advice, peer support, and practical assistance, with opportunities for community involvement through membership and volunteering.

Differentiator

Problem solved

Functional benefit

Products and services

• Benefits Advice Provides guidance and support on benefits entitlements for people living with disabilities in the London Borough of Richmond upon Thames.
• Crisis and Resilience Fund (CRF) Emergency financial support fund providing grants to disabled people facing crisis situations.
• Energy Advice Advice services helping disabled individuals manage energy costs and access appropriate energy support.
• Money Advice Financial guidance services supporting disabled people with money management and financial planning.
• Information Navigation and Advice General information and guidance services to help disabled people navigate available resources and support.
• SWLSTG Benefits Advice Specialized benefits advice service delivered in partnership with SWLSTG (South West London and St. George's Mental Health NHS Trust).
• Counselling – Talking Therapy Mental health support through talking therapy services for disabled individuals.
• Mental Health – Peer Support Peer-led mental health support groups providing mutual aid and shared experiences.
• Richmond Hearing Voices – Peer Support Group Specialized peer support group for individuals who hear voices, aligned with the Hearing Voices movement.
• Road to Recovery – Drug and Alcohol Use Peer-supported program for disabled individuals dealing with drug and alcohol issues.
• Buddy Up – Richmond and Kingston Youth peer support program for 14-18 year olds to try new activities and make friends.
• Peer Network – Make Friends Social networking program helping disabled people build friendships and community connections.
• Connect to Tech – Digital Support Digital inclusion program providing technology training and support to help disabled people improve digital literacy.
• Spade – Gardening Support Therapeutic gardening program providing outdoor activity and horticulture-based support.
• CILS – Health and Well-Being Services Health and wellbeing support services for disabled individuals in the community.
• Membership Program Annual membership program enabling disabled people and supporters to engage with and support RAID's work.
• Surplus.2.U – Food Stall Community food initiative and social enterprise operated by RAID.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Mencap: UK's leading learning disability charity. Comparable service categories (advice, advocacy, community support) but serves a more specific disability sub-segment at national scale.
• Sense: National disability charity supporting people with complex disabilities. Comparable in mission scope but operates at national scale with much larger resources and service breadth.
• Disability Rights UK: National disability advocacy and policy organization offering benefits advice and information. Comparable to Richmond AID's advice services mission but operates at a national, policy-focused scale rather than a single borough.
• Scope: National disability equality charity providing advice, information, and support. Overlapping benefits/disability advice services but with a national footprint and significant brand presence.

Others

• Good Things Foundation: National digital inclusion charity that funds and partners with local organizations. Comparable to RAID's Connect to Tech program and a potential funding/intermediary partner.

Regional players

• Mind in Richmond upon Thames: Local mental health charity in the same borough offering counselling and peer support. Direct overlap with RAID's Mental Health Peer Support and Counselling services within shared geography.
• Certitude: London-based charity supporting people with learning disabilities, autism, and mental health needs. Comparable service mix (advice, support, wellbeing) across overlapping London boroughs.
• Wandsworth Care Alliance: Neighbouring borough (Wandsworth) charity supporting local voluntary sector and providing services to vulnerable residents. Comparable community-led, place-based service delivery model.

Direct peers

• Citizens Advice Richmond: Local advice charity in the same borough providing benefits, money, and energy advice. Direct overlap with RAID's Advice Services portfolio but a broader client base beyond disability.
• Kingston Centre for Independent Living (KCIL): Adjacent borough-based disabled people's organization delivering advice, advocacy, and peer support services. Most directly comparable local peer given shared operating model, geography, and beneficiary base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/richmond-aid

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Richmond AID