Road Trauma Support Group NSW

What Road Trauma Support Group NSW does

Road Trauma Support Group NSW (RTSG NSW) is a peer-led, registered non-profit charity headquartered in Doonside, Sydney, that provides trauma support services at no cost to families and individuals bereaved or seriously injured by road crime in New South Wales. The organization was officially launched on 21 November 2022 at NSW Parliament House and is staffed by a small team of approximately six employees, including qualified counsellors and peer-support workers with lived experience of road trauma.

The charity's core service offering comprises a 24/7 telephone support line, structured peer-support meetings, one-on-one Befriending Service pairings, court accompaniment and advocacy for victims navigating criminal proceedings, dedicated remembrance events (including the annual World Day of Remembrance for Road Victims), and education programs delivered in partnership with organisations such as the Sydney Swans. Service delivery is delivered across metropolitan and regional NSW, with counsellors travelling throughout the state to meet beneficiaries.

RTSG NSW is funded primarily through a partnership with Transport for NSW, supplemented by tax-deductible donations, with operational referrals flowing formally from the NSW Police Force under the Charter of Victims' Rights. The organization has progressively expanded into policy advocacy, launching a Law Reform Manifesto and aligning with the Australian Road Safety Foundation and the AMA's Speak Up Step In campaign. It does not charge beneficiaries for any service.

Name

Road Trauma Support Group NSW

Legal name

Road Trauma Support Group Australia Limited

Website

https://roadtraumasupportnsw.org

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

Road Trauma Support Group NSW is a peer-led non-profit charity providing free 24/7 trauma support, counselling, court accompaniment, and remembrance services to families bereaved or injured by road crime in New South Wales, funded primarily by Transport for NSW and donations.

Ownership category

akta.pro rank

Product category

Victim Support Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industry

Disaster Behavioral Health & Psychosocial Support (HLAJAGAM)

Keywords

• Trauma support services
• Bereavement counselling
• Victim advocacy
• Peer support groups
• Crisis support line

Headquarters

HQ city

Doonside

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Funding: Primary funding from Transport for NSW to improve support to families affected by road trauma and deliver educational programs to the NSW community.
2. Tax-Deductible Donations: Registered charity accepting tax-deductible donations from the public to support ongoing operations and family support services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Road Trauma Support Group NSW provides peer-led trauma support services to individuals and families affected by road trauma and road crime across New South Wales, Australia. The organisation operates a 24/7 support line, facilitates support groups, offers court accompaniment, and provides bereavement and crisis counselling delivered by trained volunteers with lived experience.

Product overview

Road Trauma Support Group NSW is a peer-led, trauma-informed community organization offering a comprehensive suite of support services to families whose loved ones have been killed due to criminal acts on NSW roads. Rather than a technology product, the organization provides personalized support services including 24/7 trauma counselling through a dedicated support line (1800 808 384), peer support meetings, court process accompaniment, crisis logistics, remembrance events, and befriending services. The services are delivered at no cost to families and are available for as long as needed. The organization also conducts law reform advocacy and research to drive systemic change.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Trauma Support Line

Quantifiable outcome

• Services provided at no cost to families for as long as needed

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core, supporting and minor.

• Transport for NSWcoreGTM or Marketing PartnerNSW Government's Transport for NSW provides funding to RTSG NSW to improve support to families affected by road trauma and deliver educational programs to the NSW community. The government has a target of zero road deaths and serious injuries by 2050 (Towards Zero strategy).
• NSW Police ForcecoreStrategic or Co-development PartnerRTSG NSW is independent of NSW Police but works closely with them to improve support, education and reform to reduce suffering caused by road trauma as a result of criminal acts. Police refer newly affected families to RTSG services.
• Homicide Victims Support Group Australia Inc. (HVSG)coreStrategic or Co-development PartnerHVSG offers counselling, support and information to families and friends of homicide victims throughout NSW. RTSG NSW is grateful for their support and expertise in setting up the organization.
• Grief CaresupportingStrategic or Co-development PartnerGrief Care offers care, empathy and compassion to individuals, families and communities living with the impact of loss, grief, trauma and bereavement. They are qualified pastoral care practitioners, clinicians, counsellors, educators and spiritual directors.
• heartFELTsupportingStrategic or Co-development PartnerAn online community to support Families experiencing loss and trauma, established by Bridget Sakr who tragically lost her daughter to a drunk and drugged driver in February 2020, along with Grief Care.
• PenthossupportingStrategic or Co-development PartnerA not-for-profit organisation which provides free specialist couple therapy after the loss of a child. The Penthos Intervention Program (PIP) may assist couples to integrate overwhelming loss and grow as a couple.
• Sydney SwansminorGTM or Marketing PartnerRTSG member Katie Dokmanovic leads road safety talks with the Sydney Swans, helping students understand the real consequences of crashes. Partnership for road safety education in schools.
• Australian Road Safety Foundation (ARSF)minorGTM or Marketing PartnerCollaborated with ARSF during Rural Road Safety Month to highlight dangers on rural roads, spotlighting personal losses and urgent safety needs.
• Australian Medical Association (AMA)minorGTM or Marketing PartnerRTSG NSW works with the AMA on road safety campaigns, including the Speak Up and Step In initiative urging community intervention against dangerous driving.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Mothers Against Drunk Driving (MADD): US-based nonprofit founded by bereaved families to support victims of drunk driving and push for legislative reform. Closest large-scale analogue globally and a model for the dual support-plus-advocacy operating model RTSG NSW has adopted.
• Brake (UK road safety charity): UK charity supporting people bereaved or injured in road crashes and campaigning for road safety reform. Comparable peer-led support and law reform advocacy model to RTSG NSW.
• Homicide Victims Support Group Australia (HVSG): Direct peer and stated partner of RTSG NSW. HVSG provides counselling, support, and information to families and friends of homicide victims across NSW and explicitly helped incubate RTSG NSW. Both serve sudden-death bereavement families navigating the justice system.
• The Compassionate Friends Australia: Peer-support organization for bereaved parents, siblings, and grandparents following the death of a child or sibling. Comparable peer-led bereavement model serving families after sudden death, with overlapping modality though broader cause-of-death scope.
• RoadPeace (UK): UK-based road trauma support charity for people bereaved or seriously injured in road crashes. Closest international functional analogue to RTSG NSW, providing peer support, advocacy, and remembrance events for road crime victims.
• Victim Support Australia (formerly NSW Victim Support): National victim support organization offering counselling, court support, and financial assistance to victims of violent crime. Targets a closely overlapping population and offers similar court accompaniment and crisis support services.

Regional players

• Australian Road Safety Foundation (ARSF): Australian road safety foundation and stated partner of RTSG NSW. Comparable Australia-based organization in the road safety space, though primarily focused on awareness and prevention campaigns.
• Amy Gillett Foundation: Australian cycling safety charity honouring Amy Gillett, focused on road safety education and research. Adjacent mission on road trauma in Australia but primarily prevention-focused rather than bereavement support.

Broad incumbents

• Beyond Blue: National mental health organization providing counselling, information, and support for anxiety, depression, and suicide prevention. Adjacent mental health support capability serving a wider population than RTSG NSW's road-crime-specific focus.
• Lifeline Australia: National crisis support and suicide prevention service providing 24/7 telephone counselling. Overlaps with RTSG NSW's 24/7 support line capability but operates at much broader scale and across all crisis types.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/road-trauma-support-group-nsw

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Road Trauma Support Group NSW