Salisbury Police Dept

What Salisbury Police Dept does

The Salisbury Police Department is the municipal law enforcement agency for the Town of Salisbury, Massachusetts — a coastal community of approximately 8,000 permanent residents that swells to roughly 30,000 during summer months. The department provides 24/7 police services including patrol (divided into uptown and beach sectors covering 16.5 square miles and 5 miles of beach), criminal investigations, emergency communications, firearms licensing, parking enforcement, harbormaster services, and animal control. Its roster comprises 16 full-time police officers, 9 full-time civilian dispatchers, and 7 part-time reserve and special officers, organized into patrol, communications, specialty units (K9, motorcycle, mountain bike, ATV), and criminal investigations divisions led by Chief Thomas W. Fowler.

The department's core technology stack centers on a Computer Aided Dispatch (CAD) system supporting both traditional and wireless 911 calls plus text-to-911 emergency messaging, staffed by a state-of-the-art Communications Center operating 24/7. Citizen-facing infrastructure includes the OnSolve Code Red reverse-911 alerting system with geographic targeting, a PDF-based online reporting workflow submitted to [email protected], an electronic public-records request portal, and Passport Parking mobile-payment kiosks for seasonal metered parking. Community-facing programs include the STOPP addiction outreach partnership with Pettengill House, a domestic violence referral partnership with Jeanne Geiger Crisis Center, a prescription drug drop box, a ride-along program, and anonymous tip reporting. The department has held Massachusetts Police Accreditation Commission certification since 2015, full accreditation since October 2017, and re-accreditation as of October 2023.

The department is a public-sector government entity funded primarily through municipal tax allocation from the Town of Salisbury. Revenue streams outside the tax base are de minimis: parking meter and kiosk fees (May 1–October 15), public records fees ($5 per accident report up to 6 pages; $0.50 per additional page), and occasional grant funding such as the Edward J. Byrne Memorial Justice Assistance Grant supporting the prescription drug drop program. Customer segments are residents, seasonal visitors, and local businesses — all within the Town's jurisdictional boundaries.

Name

Salisbury Police Dept

Legal name

Salisbury Police Department

Website

https://salisburypolice.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The Salisbury Police Department is the municipal law enforcement agency for the Town of Salisbury, Massachusetts, providing 24/7 patrol, criminal investigations, emergency communications, specialty units, parking enforcement, and community programs to approximately 8,000 permanent residents and 30,000 summer visitors.

Ownership category

akta.pro rank

Product category

Municipal Police Services

NAICS

Police Protection (922120)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

Keywords

• Municipal law enforcement
• Emergency dispatch services
• Parking enforcement
• Firearms licensing
• Community policing

Headquarters

HQ city

Salisbury, North Carolina

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Tax Funding: Primary funding through town tax revenues to provide 24/7 police services to the community
2. Public Records Fees: $5.00 fee for accident reports up to 6 pages, $0.50 per additional page; $1.00 per page for mailed reports; $0.50 per page for in-person requests
3. Parking Revenue: Metered and kiosk parking revenue collected by town; Passport Parking App used for mobile payments; revenue from parking meter enforcement zones

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

The Salisbury Police Department delivers 24/7 municipal law enforcement services to the Town of Salisbury, Massachusetts, including uniformed patrol across two sectors (uptown and beach), criminal investigations, emergency dispatch with text-to-911 capability, firearms licensing, parking enforcement, specialty units (K9, motorcycle, mountain bike, ATV), harbormaster services, and community programs including addiction outreach and victim services. The department is accredited by the Massachusetts Police Accreditation Commission and operates with 16 full-time officers, 9 civilian dispatchers, and 7 part-time reserve/special officers.

Product overview

The Salisbury Police Department is a municipal law enforcement agency providing comprehensive public safety services to the Town of Salisbury, Massachusetts. The department operates 24/7 with 16 full-time police officers, 9 civilian dispatchers, and 7 part-time reserve/special officers. Core services include patrol operations (4 sergeants and 8 patrol officers), criminal investigations (handling ICAC, sexual assaults, burglary, robbery, narcotics), specialty units (K9, motorcycle, mountain bike, ATV), and emergency communications with text-to-911 capability. Additional community services include firearms licensing through the state MIRCS portal, Code Red emergency alerts, prescription drug drop-off, parking enforcement via Passport Parking kiosks, crime prevention programs, domestic violence services partnered with Jeanne Geiger Crisis Center, addiction recovery through the STOPP program with Pettengill House, and public records requests. The department is accredited by the Massachusetts Police Accreditation Commission.

Differentiator

Problem solved

Functional benefit

Products and services

• Salisbury Police Department Services Core municipal law enforcement services for the Town of Salisbury, MA, including patrol, criminal investigations, communications/dispatch, specialty units (K9, motorcycle, mountain bike, ATV), firearms licensing, parking enforcement, and harbormaster services.
• Parking Services Metered street parking (May 1 – October 15, 8am–Midnight), municipal parking lot at Hunt Memorial Beach, and parking kiosks accepting mobile payments via the Passport Parking App, including winter snow emergency parking enforcement.
• Firearms Licensing License to Carry (LTC) and Firearms Identification Card (FID) application processing through the Massachusetts MIRCS Firearms Licensing Portal, including renewal services.
• Code Red Emergency Alerts Reverse-911 emergency alerting system for critical situations including shelter-in-place warnings, hazmat situations, evacuations, severe weather, and snow emergencies, with geographic targeting.
• Prescription Drug Drop Off Secure pharmaceutical drug collection drop-box located in the police station lobby for safe disposal of unwanted, unused, or expired prescription medications.
• STOPP Program Salisbury Treatment Outreach Prevention Program conducted in partnership with Pettengill House, providing follow-up visits with overdose victims and families with referral information for addiction services.
• Domestic Violence Services Partnership with Jeanne Geiger Crisis Center and Pettengill House providing 24-hour hotline, shelter referrals, and multilingual support services for domestic violence victims.
• Crime Prevention Services Anonymous crime tip reporting, community partnership programs, scam and fraud prevention education, and a designated internet exchange area with 24/7 video surveillance.
• Lost Property Reporting Online form for reporting lost property, particularly items lost at the beach, with staff efforts to reunite owners with their property.
• Online Police Reports PDF-based online reporting system for non-emergency incidents, with email submission to [email protected] for processing.
• Public Records Public records requests with fees for police accident reports ($5.00 for up to 6 pages, $0.50 per additional page), with crash reports also available through buycrash.com.
• Animal Control Animal control services under the direction of the Salisbury Health Department, handling emergency complaints (domestic/wild animal incidents) and non-emergency complaints during business hours.
• Harbormaster Services Boater safety patrols, enforcement of town by-laws and state regulations on tidal waters, with VHF radio contact capabilities and emergency coordination.
• Employment Services Police officer hiring through MA Civil Service eligible lists, parking/meter enforcement positions, and special police officer positions with online application process.
• Child Safety Seat Inspection Referral Referral service to find car seat inspection sites near residents through the Massachusetts registry.

Quantifiable outcome

• Fully Accredited by Massachusetts Police Accreditation Commission with Re-Accreditation awarded October 2023

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Jeanne Geiger Crisis CentercoreStrategic or Co-development PartnerPartnership to provide services for victims of domestic violence. Department refers victims to 24-hour hotline (978-388-1888) and email support ([email protected]). Collaborates on victim support resources and awareness.
• Pettengill HousecoreStrategic or Co-development PartnerLocal non-profit social service agency partnership for addiction services. Jointly implements STOPP (Salisbury Treatment Outreach Prevention Program) that conducts follow-up visits with overdose victims and families to provide addiction referrals and emotional support.
• OnSolve (Code Red)coreTechnology or IntegrationEmergency alerting system provider enabling geographic-specific notifications for shelter-in-place, hazmat, evacuations, severe weather, and snow emergencies. Account portal at accountportal.onsolve.net/salisburytownma.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Plymouth Police Department: Massachusetts coastal town police agency with comparable seasonal population swings, beach/waterfront patrol responsibilities, and MPAC accreditation.
• Newburyport Police Department: Neighboring Massachusetts coastal town police agency of similar scale serving a comparable permanent-plus-seasonal population on the North Shore/Merrimack Valley, with overlapping accreditation and community-policing profile.
• Gloucester Police Department: Massachusetts North Shore coastal city police department with similar harbor, beach, and seasonal-tourism workload, providing a strong functional comparison for Salisbury.
• Lynn Police Department: Massachusetts North Shore municipal police agency with a comparable mix of urban and coastal coverage, MPAC accreditation, and partnership-based community programming.
• Amesbury Police Department: Adjacent Massachusetts town police department comparable in size, service mix (patrol, investigations, communications), and reliance on Town of Amesbury tax funding.
• Barnstable Police Department: Cape Cod municipal police department facing similar summer surge dynamics and beach/tourism policing needs, with a comparable resource base and accreditation posture.

Broad incumbents

• Massachusetts State Police: Statewide law enforcement agency that provides overlapping patrol, investigations, and specialized response across Massachusetts, frequently coordinating with municipal departments like Salisbury.
• Boston Police Department: Largest municipal police department in Massachusetts; comparable accreditation-driven operating model and shared MPAC-aligned standards, but operates at far greater scale and complexity.

Regional players

• Hampton Police Department: Hampton, NH coastal town police department directly across the Salisbury border, mirroring the same beach-patrol, seasonal tourism, and parking enforcement profile without overlapping jurisdictional territory.

Others

• Massachusetts Police Accreditation Commission: Accrediting body governing the MPAC standards that underpin Salisbury's accreditation; functions as an ecosystem-level peer for benchmarking governance, training, and policy compliance practices.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/SalisburyPolice
• Facebookfacebook.com/Salisbury-Police-Department-168674776617605
• LinkedInlinkedin.com/company/salisbury-police-dept

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Salisbury Police Dept