SAMU 78

What SAMU 78 does

SAMU 78 (Service d'aide médicale urgente des Yvelines) is a French public hospital emergency medical service headquartered at the Centre Hospitalier de Versailles, Hôpital André Mignot in Le Chesnay-Rocquencourt. It is one of 105 SAMU services in France and operates under the French Ministry of Health, holding a statutory monopoly on emergency medical regulation for the Yvelines department (population 781,000+). Its core operations comprise the Centre 15 emergency call center (accessible via the free universal 15 phone number), the SMUR (Service Mobile d'Urgence et de Réanimation) with 4 medicalized ambulances for pre-hospital resuscitation, and the CESU 78 training arm that instructs physicians, nurses, and ambulance personnel.

The underlying technology is a radio network communication system backed by an autonomous telephone switchboard and an 18 fire-department (SIS) computer terminal that triggers ambulance dispatches. There is no commercial product, no app, and no API; the service is delivered through voice calls and physical ambulance deployment. The organization has 20 employees and is led by Dr Olivier Richard as Chef de service. Supporting operations include the E.P.U. (Enseignement Post-Universitaire) continuing medical education program featuring expert lectures from AP-HP and other teaching hospitals, a public-facing document library of clinical protocols, and SMS-based post-call guidance pages covering pediatric and epidemic conditions.

SAMU 78 does not generate commercial revenue. It is a non-traded government state entity funded through the French public healthcare system and operated as a department of the Centre Hospitalier de Versailles. Services are free to end users; funding flows from government healthcare budgets rather than customer payments, insurance reimbursements, or venture capital. Customers are not enterprises but the general public of the Yvelines department, with no segment differentiation, no pricing model, and no commercial go-to-market motion.

Name

SAMU 78

Legal name

SAMU 78 – Service d'aide médicale urgente des Yvelines

Website

https://samu78.net

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

SAMU 78 is a French public emergency medical service that provides 24/7 medical triage via the 15 phone line, 4 SMUR ambulances, and emergency care training (CESU 78) for the 781,000+ residents of the Yvelines department, operating as a department of Centre Hospitalier de Versailles.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Health Services (8000)

akta.pro primary industry

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

Keywords

• Emergency medical services
• Medical call regulation
• Pre-hospital resuscitation
• Emergency dispatch coordination
• Emergency medicine training

Headquarters

HQ city

Le Chesnay-Rocquencourt

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Distribution channels2 records

Marketing channels4 records

Core offering

SAMU 78 is a French public hospital emergency medical service that operates the Centre 15 emergency call center 24/7 to receive, triage, and dispatch medical emergencies across the Yvelines department. It coordinates the SMUR mobile resuscitation service with 4 medicalized ambulances for life-threatening pre-hospital intervention, and matches patients to the most appropriate hospital based on real-time bed availability. It also operates the CESU 78 emergency care training center for healthcare professionals.

Product overview

SAMU 78 is a French public hospital emergency medical service operating as part of France's 105 SAMU network. The organization provides a unified portfolio of emergency response services including Centre 15 (emergency call regulation), SMUR (mobile resuscitation with 4 ambulances), and CESU 78 (emergency care training). Supporting these core operations are the E.P.U. continuing education program offering evening lectures on emergency medicine topics, a document library containing staff training materials and clinical protocols, and public health information services covering conditions such as bronchiolitis, pediatric fever, COVID-19, and influenza.

Differentiator

Problem solved

Functional benefit

Products and services

• SAMU-SMUR 78 Overall emergency medical service providing 24/7 medical emergency response, call regulation, rescue coordination, and hospital bed availability verification across the Yvelines department.
• Centre 15 Emergency call center service accessible by dialing 15 (free phone number), providing medical triage, resource dispatch, and patient orientation to appropriate care facilities.
• SMUR (Service Mobile d'Urgence et de Réanimation) Pre-hospital resuscitation service with 4 medicalized ambulances responding to emergency calls, providing on-site medical care and patient transport. Based at Centre Hospitalier de Versailles, Hôpital André Mignot.
• CESU 78 (Centre d'Enseignement des Soins d'Urgences) Emergency care training center that teaches urgent care procedures and trains physicians, nurses, and ambulance personnel through combined theoretical and practical courses.
• E.P.U. Programme (Enseignement Post-Universitaire) Continuing medical education program featuring evening lectures on emergency medicine topics presented by medical experts from various hospitals.

Quantifiable outcome

• 24/7 continuous medical regulation capability

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Centre Hospitalier de VersaillescoreStrategic or Co-development PartnerSAMU 78 is a department of Centre Hospitalier de Versailles. The SMUR is physically based at Hôpital André Mignot. The hospital serves as the DPC (Développement Professionnel Continu) validating organism for SAMU 78's continuing medical education program.
• Hôpital Lariboisière – AP-HPminorStrategic or Co-development PartnerContributes medical education speakers to SAMU 78's E.P.U. program. Pr Bruno MEGarbane (Réanimation Médicale et Toxicologique) and Dr Nicolas Deye (Réanimation médicale et toxicologique) have presented on topics including festive drugs (2026) and cardiogenic shock (2025).
• Hôpital Beaujon – AP-HPminorStrategic or Co-development PartnerContributes medical education speakers to the SAMU 78 E.P.U. program. Dr Dorssaf LAMAMRI and Dr Charles Bernard (Médecine intensive, Service d'Anesthésie Réanimation – SSPI et Traumacenter) presented on severe traumatic brain injury (March 2026).
• Hôpital Henri-Mondor – AP-HPminorStrategic or Co-development PartnerContributes medical education speaker to the SAMU 78 E.P.U. program. Pr Matthieu HEIDET (SAMU 94 – SMUR Mondor) will present on pre-hospital cardiac arrest 2025 guidelines (June 2026).
• 1ère Antenne Médicale Spécialisée de la BSPP (Brigade de Sapeurs-Pompiers de Paris)minorStrategic or Co-development PartnerDr Clément DERKENNE from the BSPP's 1st Specialized Medical Antenna has contributed to the SAMU 78 E.P.U. program, presenting on chemical terrorism (February 2024) and accidental hypothermia (December 2025).
• Maison médicale Jeanne GARNIER – ParisminorStrategic or Co-development PartnerDr Frédéric GUIRIMAND, former Head of Service for Palliative Care Research at Maison médicale Jeanne GARNIER, presented on sedative practices in palliative care at SAMU 78 (May 2024).
• Centre Hospitalier de VersaillesminorImplementation/ SI/ Consulting PartnerPr Stéphane LEGRIEL from the Centre Hospitalier de Versailles's Service de Médecine Intensive – Réanimation presented on status epilepticus in 2025 at the SAMU 78 E.P.U. program (June 2025).
• CESU 78 (Centre d'Enseignement des Soins d'Urgences)coreImplementation/ SI/ Consulting PartnerThe CESU 78 is the teaching arm of SAMU 78, responsible for instructing doctors, nurses, and ambulance personnel in emergency care through courses combining theory and practice. It operates as a distinct entity at cesu78.org.
• COEVOLUTION – NanterreminorStrategic or Co-development PartnerDr Edith PERREAULT – PIERRE, Scientific and Pedagogical Director at COEVOLUTION (Nanterre), presented on crisis communication at the SAMU 78 E.P.U. program (October 2024).
• Sorbonne-Université / Académie Nationale de MédecineminorStrategic or Co-development PartnerPr Bertrand GUIDET, Professor Emeritus at Sorbonne-Université and member of the Académie Nationale de Médecine, presented on resuscitation for elderly patients at the SAMU 78 E.P.U. program (April 2025).

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Regional players

• CHU de Nantes: CHU de Nantes is a major French university hospital center housing its own SAMU (SAMU 44) and SMUR. It is comparable to SAMU 78 as a regional French public teaching hospital that operates a parallel emergency medical regulation and pre-hospital response system, with similar public funding and statutory mandate structure.
• CHU de Bordeaux: CHU de Bordeaux is a major French university hospital center operating SAMU 33 with similar 24/7 emergency medical regulation. It is comparable in mandate, public funding model, and pre-hospital emergency response scope to SAMU 78, while representing another regional structure within France's 105-SAMU network.
• Centre Hospitalier de Versailles: Centre Hospitalier de Versailles is the parent public hospital that physically houses SAMU 78's headquarters and SMUR base at Hôpital André Mignot. It is the immediate institutional counterpart and parent organization, providing secondary care infrastructure, intensive care referral, and validated DPC organism status for SAMU 78's continuing education program.
• CHU de Lille: CHU de Lille is a leading French university hospital center operating SAMU 59. It is comparable to SAMU 78 as a public teaching hospital with the dual role of providing emergency medical coordination (Centre 15) and pre-hospital resuscitation (SMUR) within its regional mandate.
• North West Ambulance Service NHS Trust: NWAS is a UK NHS ambulance service operating emergency medical dispatch and pre-hospital response across the North West of England. It is comparable to SAMU 78 as a publicly funded regional emergency medical service with statutory mandate for call regulation (similar to Centre 15) and ambulance dispatch, though serving a different national system.

Broad incumbents

• Falck Group: Falck is one of Europe's largest private emergency medical service and ambulance operators, active across multiple countries. It is broadly comparable to SAMU 78 in core activity (emergency medical response, ambulance dispatch) but operates as a commercial private operator rather than a state-mandated public service.
• AP-HP (Assistance Publique – Hôpitaux de Paris): AP-HP is the largest public hospital system in France and houses the SAMU 75 (Paris) service. As a broader hospital network operating one of the country's flagship emergency medical regulation centers, AP-HP is comparable to SAMU 78 through its parallel SAMU function and its role as a parent entity for emergency medical coordination across an entire department.
• American Medical Response (AMR): American Medical Response is the largest private ambulance and emergency medical services provider in the United States. It is broadly comparable to SAMU 78 through its core activity of pre-hospital emergency response and medicalized ambulance transport, though operating under a private, contract-driven model rather than a public-monopoly mandate.

Emerging players

• SOS Médecins France: SOS Médecins is a France-wide network providing urgent house-call medical services. It is partially comparable to SAMU 78 in providing urgent medical triage and dispatch, though it focuses on out-of-hours primary care rather than life-threatening emergencies and operates under a private-association model.

Direct peers

• Hôpital Henri-Mondor (AP-HP): Hôpital Henri-Mondor hosts SAMU 94 and SMUR Mondor in the Val-de-Marne department. It is directly comparable to SAMU 78 as another Île-de-France SAMU department with 24/7 medical regulation and SMUR ambulances, and is also referenced as a partnership contributor to SAMU 78's E.P.U. program (Pr Matthieu HEIDET).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/samu-78

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about SAMU 78