Sarah's Guest House

What Sarah's Guest House does

Sarah's Guest House is a Syracuse, NY-based 501c3 non-profit founded in 1994 by Mary Keough, inspired by her nephew Billy Johnson's experience traveling for bone marrow transplant treatment. The organization operates Central New York's only adult healthcare hospitality house, delivering four core services — lodging, transportation, meals, and comfort — to adult patients and their family members receiving medical care in the region. Guests are admitted only by referral from a healthcare provider (nurse, doctor, social worker, case manager) or through the Joe's House and Healthcare Hospitality Network referral pipelines, which anchor distribution to the Upstate Medical University, Crouse, and VA hospital systems.

The service is delivered from a single physical facility at 100 Roberts Avenue, currently with 11 guest rooms and an active $2.6M expansion campaign to double capacity to 22 rooms, add an elevator, four additional handicapped-accessible bedrooms, two transplant-specific bedrooms, and a staff apartment. Suggested donations are $25/night for single occupancy and $40/night for double, against a stated actual operating cost of $100 per guest per night; approximately 50% of guests cannot pay any amount, and no guest is turned away for inability to pay. The organization does not receive state or federal funding or insurance reimbursement.

Revenue is sourced from four donation streams: suggested guest contributions, the Circle of Giving monthly membership program (Friend $25, Patron $50, Champion $100 per month), annual fundraising events (golf tournament, Springtime Gala, and a newly added 2026 Charity Ride), and general community donations. Operations run on 7 paid staff supported by more than 100 active volunteers. Since 1994, the organization has served 24,011 guests and provided 85,651 bed nights, currently serving more than 1,000 patients and family members per year. The organization has no proprietary technology, software products, or AI components — it is a direct-service hospitality operation.

Name

Sarah's Guest House

Legal name

Sarah's Guest House

Website

https://sarahsguesthouse.org

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Sarah's Guest House is a Syracuse, NY-based 501c3 non-profit healthcare hospitality house providing lodging, transportation, meals, and comfort to adult patients and families receiving medical care in Central New York, with 11 guest rooms expanding to 22.

Ownership category

akta.pro rank

Product category

Healthcare Hospitality Services

NAICS

Temporary Shelters (624221)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Hosted Private Rooms (On-Site Host) (THAMABAB)

akta.pro secondary industries

Companion Care & Social Support (non-clinical) (HLADAGAB), Meals, Nutrition & Congregate Dining Day Programs (HSABANAM)

Keywords

• Healthcare hospitality
• Patient lodging services
• Medical hospitality house
• Nonprofit guest lodging
• Charity lodging services

Headquarters

HQ city

Syracuse

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Guest Donations: Sarah's Guest House asks for a $25 donation per day for single occupancy and $40 per day for double occupancy, though guests who cannot pay are never turned away. The actual cost to operate is $100 per day.
2. Monthly Membership Program (Circle of Giving): Monthly donor membership program with three tiers: Friend ($25/month), Patron ($50/month), Champion ($100/month). Provides recurring donations.
3. Fundraising Events: Annual fundraising events including golf tournaments and galas that provide sponsorship opportunities and donations.
4. General Donations: The organization is a registered 501c3 non-profit that relies on the generosity of donors. They do not receive state or federal funding or insurance reimbursement.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Sarah's Guest House provides lodging, transportation, meals, and comfort to adult patients and their family members receiving medical care in Central New York. Operating from a single home in Syracuse, NY, it is Central New York's only adult healthcare hospitality house, offering accommodations, home-cooked meals, and free transportation near major Syracuse hospitals.

Product overview

Sarah's Guest House operates as a single unified service offering — a healthcare hospitality house that provides lodging, transportation, meals, and comfort to patients and families traveling to Syracuse, NY for medical treatment. The organization serves as Central New York's only adult healthcare hospitality house, offering accommodations in a fully equipped, handicap-accessible two-story home with 22 bedrooms, laundry facilities, living rooms with cable TV, kitchens, a library, gym, and screened porch. The house serves as a home away from home with no technology products or software modules — it is a direct service organization, not a product company.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthcare Hospitality Services Healthcare hospitality house providing lodging, transportation, meals, and comfort services to adult patients (18+) and their family members/caregivers receiving medical care in Central New York. Includes fully equipped guest rooms, kitchens, laundry, free transportation, and home-cooked meals provided by volunteers.

Quantifiable outcome

• 24,011 total guests served since opening
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered major, minor and core.

• CNY Family CaremajorGTM or Marketing Partner · 18 September 2026Presenting sponsor for the 2026 Charity Golf Tournament. CNY Family Care provides compassionate, professional medical care for individuals and families, with personalized treatment plans and comprehensive preventative care.
• Vesper Hills Golf ClubminorOthers · 18 September 2026Golf tournament venue for 2026 Charity Golf Tournament in Tully, NY
• Visit SyracuseminorGTM or Marketing Partner · 18 September 2026Golf Cart Sponsor for 2026 Golf Tournament
• Nascentia HealthminorGTM or Marketing Partner · 18 September 2026Tournament Prizes Sponsor for 2026 Golf Tournament
• Turning StoneminorGTM or Marketing Partner · 18 September 2026Putting Contest Sponsor for 2026 Golf Tournament
• SJThomas Commercial ContractorsminorGTM or Marketing Partner · 18 September 2026Raffle Prizes Sponsor for 2026 Golf Tournament
• Healthcare Hospitality Network, Inc. (HHN)coreOthersSarah's Guest House is a member of HHN, a nationwide professional association of nearly 200 unique, nonprofit organizations that provide lodging and support services to patients, families and their loved ones who are receiving medical treatment far from their home communities.
• Joe's HouseminorOthersA lodging referral resource for patients that provides contact information for hospitality houses that are not members of HHN, as well as lists of hotels that offer a medical discount rate. Toll Free: 877-563-7468.
• Cancer患者 lodging grant partnersminorStrategic or Co-development PartnerLodging grant available for any individual receiving cancer related care in CNY or their loved one.
• St. AgathaminorStrategic or Co-development PartnerLodging grant available for any individual receiving breast cancer related care in CNY or their loved one.

Scale indicators10 records

Recent moves7 records

Expansion highlights4 records

Regional players

• Midwest Children's Cancer Hospital Housing Programs: Regional pediatric/cancer hospital housing programs offering family lodging during treatment. Adjacent category to SGH, illustrating how regional hospital systems integrate hospitality services that could substitute for or compete with non-profit hospitality houses.

Direct peers

• Hospitality House of Charlotte: Non-profit in Charlotte, NC providing affordable lodging and supportive services to patients and families receiving medical care. Directly comparable regional hospitality-house model.
• American Cancer Society Hope Lodge: Operates a network of free lodging facilities for adult cancer patients and caregivers receiving treatment away from home. Closest direct peer to Sarah's Guest House in mission, model, and target population.
• Hackerman-Patz House: Hospitality house at Johns Hopkins providing affordable lodging for adult patients and families; mirrors SGH's mission of supporting out-of-town patients near a major medical center.
• Brent's Place: Non-profit hospitality house in Aurora, Colorado providing safe, clean lodging for immune-compromised patients and families (notably bone marrow transplant) receiving treatment in Denver. Directly analogous adult medical hospitality model.
• Fisher House Foundation: Provides free lodging to military and veteran families near VA and military medical centers. Closely comparable hospitality-house model serving medical patients and families at no charge.

Others

• Healthcare Hospitality Network: Nationwide professional association of nearly 200 nonprofit hospitality houses to which Sarah's Guest House belongs. Industry ecosystem enabler rather than a direct operating peer.
• Joe's House: National lodging referral resource for patients; lists hospitality houses (HHN members and non-members) and hotels offering medical discount rates. Functions as a distribution/referral partner to SGH.

Broad incumbents

• Ronald McDonald House Charities: Largest hospitality-house network globally; similar model of free lodging for medical families but focused on pediatric patients. Operates broadly with established brand, scale, and corporate sponsorship.
• National Children's Alliance House Programs: Broader network of family housing programs at children's hospitals nationwide. Comparable mission but pediatric focus; relevant for understanding the wider non-clinical patient lodging ecosystem.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/sarahsguesthouse
• LinkedInlinkedin.com/company/sarahsguesthouse

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sarah's Guest House