Schools ICT
Schools ICT is a not-for-profit local authority service, embedded within Brighton & Hove, East Sussex, and Surrey County Councils, providing managed IT support, MIS services, broadband, cyber security, and digital safety to over 250 UK schools and Multi-Academy Trusts across the South East.
- Company typePrivate
- Founded1994
- HeadquartersEastbourne, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Schools ICT does
Schools ICT is a not-for-profit local authority service operating within Brighton & Hove City Council, East Sussex County Council, and Surrey County Council, delivering managed IT and MIS support to UK schools and Multi-Academy Trusts across the South East of England. Founded around 1994, it has accumulated over 30 years of education-sector experience and now supports more than 250 schools and academies, with a stated team of around 60 staff. The organisation holds approved-supplier status on the Everything ICT and CPC procurement frameworks and hosts the South East Grid for Learning (SEGfL) within the National Education Network (NEN), giving it privileged distribution into the UK state-school market.
The core product suite is built around two flagship managed-service contracts — Premier Support (all-inclusive IT support covering hardware, software, strategic advice, and installation) and Collaborative Support (enhanced support working alongside a school's existing IT provider) — complemented by specialist MIS support for Arbor and Bromcom platforms. Underlying technology includes a remote-access gateway for cross-device school network access, Lightspeed-based mobile device management for iOS/Android/Chrome/Windows devices, Smoothwall content filtering and Securus monitoring for digital safety, Microsoft 365 and Google Workspace for Education integration, cloud and on-premise backup services, Google Cloud-based telephony (Cloud Voice), and a cyber resilience programme delivered in partnership with Secure Schools. The portfolio is modular: schools can adopt a comprehensive managed contract or select individual add-on modules.
The business model is predominantly subscription-based managed services, with additional revenue from professional services (MIS implementation, migration, training, technical consultancy) and pay-as-you-use ad-hoc support. Pricing is not publicly disclosed; customers contact the Business Support Team for quotes, with payment via internal journal transfer for maintained schools in the three host local authorities and invoicing with purchase orders elsewhere. Distribution is hybrid: framework-based procurement for bottom-of-funnel, consultative field sales through account managers and the South East Service Desk, and self-serve online booking for training courses. Marketing is primarily content-driven (case studies, testimonials, training webinars) supplemented by social media, with the SEGfL/NEN hosting position providing community-led word-of-mouth reach within the regional education ecosystem.
Schools ICT firmographics
Firmographics- Name
- Schools ICT
- Legal name
- Schools ICT Services
- Website
- https://schoolsict.services
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Schools ICT is a not-for-profit local authority service, embedded within Brighton & Hove, East Sussex, and Surrey County Councils, providing managed IT support, MIS services, broadband, cyber security, and digital safety to over 250 UK schools and Multi-Academy Trusts across the South East.
- Ownership category
- akta.pro rank
Schools ICT industry classification
Industry- Product category
- Education IT Services
- NAICS
- Educational Support Services (6117), Educational Support Services (611710), Computer Training (61142)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)
Keywords
Where Schools ICT is headquartered
LocationHeadquarters
- HQ city
- Eastbourne
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
Schools ICT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Managed IT Support Services: Recurring subscription-based support services including Premier Support (all-inclusive) and Collaborative Support (works with existing IT providers). Includes unlimited telephone/email/remote support, on-site visits, and strategic consultancy.
- Training and Consultancy: MIS training courses (scheduled and bespoke), technical consultancy, and professional services. Delivered remotely via Microsoft Teams or onsite. Payment via credits, journal transfers, or invoicing.
- Pay As You Use Support: Ad-hoc IT and MIS support for emergency cover, holiday cover, and project work. Charged at hourly or per-incident rates.
- Data Protection Advisory Services: Partnership with Data Protection Education (DPE) offering tiered GDPR compliance services including Best Practice Advice, Advice and Guidance, and full DPO services.
- MIS Implementation and Migration: One-time implementation and migration services for Arbor and Bromcom MIS platforms, including configuration, data transfer, and go-live support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Domain Name Registration |
| Subscription | Monthly | Fully Supported Customers |
| Subscription | Pay-as-you-go | Standard Pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Schools ICT product offering
Product offeringCore offering
Schools ICT provides managed IT support, MIS (Management Information System) support for Arbor and Bromcom platforms, managed broadband, cloud and on-premise backup, cyber security, digital safety monitoring, mobile device management, remote access, cloud voice, data protection advisory, and IT training/consultancy to UK schools and Multi-Academy Trusts. Services are delivered under Premier Support (all-inclusive), Collaborative Support (works with existing IT providers), and Pay-As-You-Use ad-hoc support models. The organization operates as a not-for-profit local authority service hosting the South East Grid for Learning (SEGfL).
Product overview
Schools ICT offers a comprehensive portfolio of IT solutions and support services for UK schools and Multi-Academy Trusts. The core offering consists of Premier Support (all-inclusive managed IT) and Collaborative Support (enhanced support working alongside existing providers), complemented by specialist MIS Support services for Arbor and Bromcom platforms. The product suite includes managed broadband via South East Grid for Learning, cloud and on-premise backup and recovery, cyber security through Secure Schools partnership, and digital safety monitoring (Standard and Plus tiers) using Smoothwall and Securus software. Additional modules cover mobile device management (Lightspeed-based), remote access, cloud voice (Google Cloud telephony), ICT health checks, data protection advisory services, census and workforce return preparation, end-of-year administration, and MIS training. The portfolio operates as a modular service model where schools can select individual services or comprehensive support packages, all delivered by a team of 60 staff with over 30 years of experience in educational technology.
Differentiator
Problem solved
Functional benefit
Products and services
- Premier Support All-inclusive managed IT support service for schools providing unlimited hardware and software support, strategic advice, and installation services for all audited servers, computers, laptops, tablets, and peripherals. Designed for schools needing full outsourcing of IT support.
- Collaborative Support Works with existing IT providers to provide enhanced ICT support for essential administration and MIS systems, including hardware and software support for audited administrative servers and office computers. Designed for schools with some in-house IT capacity that need specialist support.
- MIS Support Comprehensive MIS support service for Arbor and Bromcom platforms, providing unlimited telephone and email assistance, smooth installations, and upgrades for over 250 schools. Backed by 20 years of MIS team experience.
- Arbor Support Approved Arbor MIS support including consultancy for parent consultations, parent portal/app, school meals, payments, clubs, wraparound care, behaviour management, and new staff onboarding. Delivered by Schools ICT as an Arbor Strategic Partner.
- Bromcom Support Approved Bromcom MIS support with consultancy for school comms, portals, HR, assessment, reporting, clubs and trips, and parent consultation evenings. Delivered as an Accredited Bromcom Partner.
- Managed Broadband Service Managed internet service providing fast, reliable connectivity with web filtering from Smoothwall, firewalls, and proactive monitoring via South East Grid for Learning network. Achieves 99.8% network availability.
- Cloud Backup Protects school cloud data by backing up Microsoft 365 or Google Workspace files and documents to Schools ICT data centres, enabling restoration of malware-free data.
- Backup and Recovery Service On-premise, hybrid, or cloud data backup service protecting MIS databases, shared files, user files, and server configuration to secure data centres with AES encryption.
- Cyber Security Cyber resilience programme in partnership with Secure Schools providing security testing, audits, policy builder, phishing simulation, training, and Cyber Essentials Certification for schools.
- Digital Safety Monitoring Active/proactive technology monitoring platform for Windows, Chromebook, iPad, and Mac devices with Standard (self-service alerting) and Plus (managed service alerting with human moderation) tiers, using Securus and Smoothwall tools.
- Mobile Device Management Over-the-air management of iOS, Android, Windows and Chrome devices using Lightspeed cloud platform with rapid rollout, restrictions, and remote configuration. Includes Apple Schools Manager integration.
- Remote Access Secure gateway enabling staff to access school server applications, files, curriculum applications, and network resources from any device anywhere, with data not leaving the school network.
- Cloud Voice Scalable telephony platform built on Google Cloud providing call forwarding, auto attendants, ring groups, voicemail transcription, and desk phone support (Poly Edge B10/B20/B30 and VVX 150/250/350/450).
- ICT Health Checks Comprehensive assessment of school technology infrastructure including server, network, hardware, software, backup, and printing systems with actionable recommendations.
- Data Protection Advisory Service Three-tier GDPR advisory service in partnership with Data Protection Education including best practice library, knowledge bank, and full DPO service for schools.
- Census Preparation Remote service checking MIS data accuracy and completeness three times per year, highlighting omissions, and producing dummy returns and summary reports for school census submissions.
- Workforce Return Statutory staff workforce return service checking data accuracy, producing return for upload to DfE website for primary and special schools.
- End of Year Administration Service creating new academic year in MIS including register setup, class allocation, CTF preparation, and leaver management for schools.
- MIS Training Scheduled or bespoke MIS training sessions for Arbor and Bromcom systems covering staff induction, statutory returns, timetabling, and academy conversions, delivered remotely via Microsoft Teams or onsite.
- Technical Consultancy Independent technical advice on networking, hardware, software, Microsoft 365, and Google Workspace for Education, plus ICT strategy development for schools.
- Computing and Classroom ICT Consultancy helping schools use technology effectively, support teachers with computing curriculum delivery, and improve learning outcomes across subjects.
- Online Safety Awareness sessions and services including parent presentations, staff workshops, audits, policy creation, and Education for a Connected World framework implementation for schools.
- Pay As You Use Support Ad-hoc IT and MIS support for emergency cover, holiday cover, and project work including equipment installation and networking infrastructure setup, charged at hourly or per-incident rates.
Quantifiable outcome
- Closed 36,970 tickets in the last year (1st March 2024 - 29th Feb 2025)
- +3 more outcomes
Companies that use Schools ICT
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles2 records
Schools ICT technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
Feature5 records
Schools ICT partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- South East Grid for Learning (SEGfL)coreSchools ICT hosts the South East Grid for Learning (SEGfL), part of the National Education Network (NEN). SEGfL provides managed broadband, web filtering, and network connectivity services to schools across the South East of England. Schools ICT and SEGfL partner for broadband circuits and other services.
- Everything ICTcoreSchools ICT is an approved supplier on the Everything ICT framework, enabling procurement of their ICT services by UK schools through this purchasing consortium.
- CPC (Crescent Purchasing Consortium)coreSchools ICT is an approved supplier on the CPC framework for ICT, network, storage and service solutions, enabling public sector procurement.
- Arbor EducationcoreSchools ICT is an approved Arbor Strategic Partner and support partner, providing implementation, migration, consultancy, and ongoing support for Arbor MIS systems in schools.
- BromcomcoreSchools ICT is an Accredited Partner for Bromcom MIS, providing support and consultancy services for schools using Bromcom systems.
- Data Protection Education (DPE)minorPartnership to provide Data Protection Advisory services including Best Practice Advice, Knowledge Bank access, and full DPO services for GDPR compliance.
- MLL TelecomminorTelecommunications partner providing connectivity services as part of the SEGfL network infrastructure.
- Total ComputersminorHardware supplier providing evaluated hardware and software for schools through Schools ICT catalogues.
- Stone GroupminorHardware supplier providing evaluated hardware for schools through Schools ICT procurement services.
- Services 2 SchoolsminorEducation services partner operating within the South East region.
- BEEMminorEducation services partner providing resources and services to schools.
- Surrey Education ServicesminorEducation services provider operating within Surrey County Council area.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Schools ICT competitors and assessment
Company assessmentDirect peers
- Stone Group: Stone Group is a UK education-focused IT provider supplying evaluated hardware, software, and managed services through catalogues to schools — comparable as a regional UK schools IT services and procurement partner and an existing hardware partner of Schools ICT.
- MLL Telecom: MLL Telecom is a UK managed connectivity provider delivering broadband and network services to schools and public sector organisations — directly comparable to Schools ICT's managed broadband and SEGfL connectivity offering and an existing network partner.
- Cloud Design Box: Cloud Design Box is a UK cloud solutions provider for schools built around Microsoft 365 and Google Workspace, sharing Schools ICT's focus on cloud-based school IT and digital learning infrastructure and operating as an existing technology partner.
- RM plc (RM Education): RM plc is the UK's largest dedicated education technology company, providing hardware, managed services, MIS, and connectivity to schools and MATs — directly comparable to Schools ICT's end-to-end IT support portfolio for the UK K-12 market.
- Jigsaw24: Jigsaw24 is a UK IT services and solutions provider with a significant education vertical covering devices, MDM, creative tools, and managed services — comparable in offering education-focused managed IT and device ecosystems similar to Schools ICT's MDM and Premier Support packages.
- Services 2 Schools: Services 2 Schools is a regional South East education services partner operating a similar local-authority-anchored model to Schools ICT, providing IT and business support to schools — comparable as a directly adjacent regional traded service in the same geography.
Others
- Everything ICT: Everything ICT is a UK public sector procurement framework for ICT, network, storage, and service solutions — comparable as the framework on which Schools ICT is an approved supplier, and as an ecosystem channel through which schools discover and procure managed IT services providers like Schools ICT.
Broad incumbents
- Capita: Capita is a large UK outsourcing group with an established education services division providing managed IT, MIS, and broader back-office services to schools and local authorities — comparable as a broad incumbent whose education portfolio overlaps with Schools ICT's managed IT and MIS support offerings, but at significantly greater scale.
- SCC: SCC is one of the largest UK IT services providers, offering managed services, infrastructure, and public sector contracts — comparable as a broad incumbent operating across multiple verticals including education, where it competes for managed IT and connectivity mandates alongside Schools ICT.
Emerging players
- NetSupport: NetSupport is a UK-headquartered education-focused IT software company providing classroom management, safeguarding, and asset management tools — comparable as a niche education technology vendor whose safeguarding and IT management software overlaps with Schools ICT's digital safety monitoring and MDM offerings.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Schools ICT social profiles
Digital presenceSchools ICT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Schools ICT leadership team
Management profileNumber of profiles
Profiles10 records
Schools ICT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Schools ICT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Schools ICT
What does Schools ICT do?
Schools ICT provides managed IT support, MIS (Management Information System) support for Arbor and Bromcom platforms, managed broadband, cloud and on-premise backup, cyber security, digital safety monitoring, mobile device management, remote access, cloud voice, data protection advisory, and IT training/consultancy to UK schools and Multi-Academy Trusts. Services are delivered under Premier Support (all-inclusive), Collaborative Support (works with existing IT providers), and Pay-As-You-Use ad-hoc support models. The organization operates as a not-for-profit local authority service hosting the South East Grid for Learning (SEGfL).
Is Schools ICT a public or private company?
Schools ICT is a private company. It is classified as state government owned and is currently operating.
When was Schools ICT founded?
Schools ICT was founded in 1994. It employs 1 to 10 people.
Where is Schools ICT based?
Schools ICT is headquartered in Eastbourne, United Kingdom, in the Europe region.
How does Schools ICT make money?
Five revenue lines are on record. Managed IT Support Services are the primary driver. The others are training and Consultancy, pay As You Use Support, data Protection Advisory Services and MIS Implementation and Migration.
Who are Schools ICT's main competitors?
Direct peers on record are Stone Group, MLL Telecom, Cloud Design Box, RM plc (RM Education), Jigsaw24 and Services 2 Schools. Everything ICT is listed as an others. Broad incumbents are Capita and SCC. NetSupport is listed as an emerging player.
Does Schools ICT have an API?
No public API is recorded for Schools ICT.
What industry is Schools ICT in?
Schools ICT's product category is Education IT Services. Its primary akta.pro industry code is EDAEAHAJ, Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC). Its NAICS code is 6117 and its SIC code is 7370.