Rezolution

Debt Collection and Recovery Servicessdmcpl.com

Rezolution is an India-based debt collection and recovery services provider operating 12 Performance Centers across 9 cities, serving banks, NBFCs, HFCs, fintech lenders, and digital lending platforms via its AI-assisted RESPOND™ platform and 200+ collection specialists.

Company typePrivate
Founded-
HeadquartersMumbai, India
Headcount101–250
GTM typeB2B
OfferingServices

What Rezolution does

Rezolution, a proprietary brand of Secure Debt Management Consultants Pvt Ltd, is an India-based debt collection and recovery services provider operating through 12 Performance Centers across 9 cities (Mumbai, Thane, Pune, Ahmedabad, Delhi, Indore, Bangalore, Hyderabad, Chennai). Founded in 2015 and headquartered in Mumbai, the company delivers debt resolution services to financial institutions including Banks, NBFCs, HFCs, Fintech Lenders, Digital Lending Platforms, and Co-Lending Partners. Its customer base includes named enterprise accounts such as Standard Chartered, Axis Bank, IndusInd Bank, DBS Bank, American Express, and Vastu, indicating credibility at the top tier of Indian and global banking.

The company's core technology is RESPOND™, described as a proprietary AI-driven intelligence layer that combines data analytics, artificial intelligence, and human judgment to deliver resolution outcomes. Rezolution positions its service as 'AI-powered, human-led,' emphasizing borrower-context understanding, ethical collection practices, and regulatory compliance as differentiators. The operational scope covers the full delinquency lifecycle — current book, pre-delinquency, early buckets (1-59 DPD), mid buckets (60-119 DPD), late buckets, write-offs, and deep-vintage pools — across Retail, SME, and Secured/Unsecured portfolios. The firm employs 200+ Collection Specialists supported by approximately 170 total employees, and reports managing B+ USD in AUM with k+ monthly resolutions.

Rezolution operates on a performance-based, transaction-fee revenue model where compensation is tied to resolution outcomes rather than flat retainer fees. Services are sold through a direct enterprise sales motion targeting financial institutions, delivered via a hybrid of remote operations and on-ground field visits through its Performance Center network. The company does not disclose revenue, funding history, pricing specifics, management team, or compliance certifications, and operates without disclosed external venture capital — suggesting organic growth or parent-company funding through Secure Debt Management Consultants Pvt Ltd.

Rezolution firmographics

Firmographics

Name: Rezolution
Legal name: Secure Debt Management Consultants Pvt Ltd
Website: https://sdmcpl.com
Company type: Private
Operating status: Operating
Headcount range: 101–250 employees
Short description: Rezolution is an India-based debt collection and recovery services provider operating 12 Performance Centers across 9 cities, serving banks, NBFCs, HFCs, fintech lenders, and digital lending platforms via its AI-assisted RESPOND™ platform and 200+ collection specialists.
Ownership category
akta.pro rank

Rezolution industry classification

Industry

Product category: Debt Collection and Recovery Services
NAICS: Collection Agencies (56144)
SIC: Services-Consumer Credit Reporting, Collection Agencies (7320)
akta.pro primary industry: Debt Recovery & Asset Recovery (Repossession Coordination, Collateral Recovery) (BPAAAEAE)
akta.pro secondary industry: Collections, Recovery & Debt Management Platforms (FSAGAHAI)

Keywords

Debt collection services
Loan recovery solutions
Delinquency management
AI debt resolution
Credit portfolio recovery

Where Rezolution is headquartered

Location

Headquarters

HQ city: Mumbai
HQ country: India
HQ region: Asia

Offices9 records

Markets served

Rezolution business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

Debt Collection and Recovery Services: Performance-based debt collection services for financial institutions covering Retail, SME, and Secured/Unsecured portfolios. Services span current book, pre-delinquency, early (1-59 DPD), mid (60-119 DPD), late buckets, write-offs, and deep-vintage pools.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Rezolution product offering

Product offering

Core offering

Rezolution provides debt collection and recovery services for financial institutions including banks, NBFCs, HFCs, fintech lenders, digital lending platforms, and co-lending partners. Services cover retail, SME, and secured/unsecured portfolios across the full delinquency lifecycle—from current book and pre-delinquency through early (1–59 DPD), mid (60–119 DPD), late buckets, write-offs, and deep-vintage pools. Delivery combines AI-powered analytics via the proprietary RESPOND™ platform with a 200+ team of trained Collection Specialists operating from 12 Performance Centers across 9 Indian cities.

Product overview

Rezolution is a unified debt collection and recovery platform built on its proprietary RESPOND™ intelligence layer. The platform combines AI-powered analytics with human expertise to deliver predictable resolution outcomes across retail, SME, and secured/unsecured loan portfolios, spanning early delinquency through write-off stages.

Differentiator

Problem solved

Functional benefit

Brands

RESPOND™: The Intelligence Layer Behind Rezolution's Execution - Where data, AI and human judgment converge to deliver predictable resolution outcomes.

Products and services

RESPOND™

Quantifiable outcome

B+ USD AUM managed
+1 more outcomes

Companies that use Rezolution

Customer profile

Named customers6 records

Segments6 records

Ideal customer profiles1 record

Rezolution technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature1 record

Rezolution partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

Secure Debt Management Consultants Pvt Ltdparent companyOthersRezolution is a proprietary brand of Secure Debt Management Consultants Pvt Ltd, which is the parent company providing the organizational structure and brand identity for the debt resolution business.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Rezolution competitors and assessment

Company assessment

Broad incumbents

Teleperformance: World's largest contact center operator with a sizable collections practice for banks, telcos, and fintechs. Competes with Rezolution in third-party recovery but with global delivery and broader non-collections CX services.
Concentrix: Global CX and BPO major with collections and recovery offerings for financial services clients. Comparable buyer set (banks and fintech lenders) but operates as a diversified CX leader rather than a collections specialist.
Genpact: Large global services firm with collections and risk operations for banking and financial services clients. Overlaps with Rezolution in lender-facing debt recovery and analytics but at much greater scale and geographic breadth.
WNS Holdings: Global BPO with a sizable collections and finance & accounting practice serving banks, lenders, and insurers. Competes with Rezolution for lender mandates but with broader service portfolio and international delivery footprint.
Firstsource Solutions: Indian-headquartered BPO with strong collections vertical (Collections and Customer Management). Directly competes for Indian bank and NBFC debt recovery mandates alongside its broader CX and healthcare operations.

Emerging players

SmartServ: AI-driven collections platform serving lenders and fintechs. Comparable in positioning as a tech-enabled collections specialist, though more software-centric and less reliant on large field teams than Rezolution.

Direct peers

Cogneesol: India-based BPO and debt collection services provider serving lenders across retail and commercial portfolios. Directly comparable to Rezolution in offering third-party debt recovery with technology-enabled execution for banks and NBFCs.

Regional players

Conneqt Business Solutions: India-focused BPO/collections provider (formerly Tata Business Hub). Directly competes with Rezolution for Indian lender mandates with a similar mix of voice, field, and digital collections services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Rezolution financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Rezolution leadership team

Management profile

Number of profiles

Profiles1 record

Rezolution funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Rezolution M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rezolution

What does Rezolution do?

Is Rezolution a public or private company?

Rezolution is a private company. It is classified as unknown and is currently operating.

When was Rezolution founded?

Rezolution was founded in -1. It employs 101 to 250 people.

Where is Rezolution based?

Rezolution is headquartered in Mumbai, India, in the Asia region.

How does Rezolution make money?

One revenue line is on record: debt Collection and Recovery Services.

Who are Rezolution's main competitors?

Broad incumbents on record are Teleperformance, Concentrix, Genpact, WNS Holdings and Firstsource Solutions. SmartServ is listed as an emerging player. Cogneesol is listed as a direct peer. Conneqt Business Solutions is listed as a regional player.

Does Rezolution have an API?

No public API is recorded for Rezolution.

What industry is Rezolution in?

Rezolution's product category is Debt Collection and Recovery Services. Its primary akta.pro industry code is BPAAAEAE, Debt Recovery & Asset Recovery (Repossession Coordination, Collateral Recovery), with a secondary code of FSAGAHAI, Collections, Recovery & Debt Management Platforms. Its NAICS code is 56144 and its SIC code is 7320.