Samsung Data System

What Samsung Data System does

Samsung Data System, operating in the United States as Samsung SDS America, is the US subsidiary of Korea-listed Samsung SDS (KRX: 018260), itself part of the Samsung Group conglomerate. The company delivers enterprise IT solutions spanning cloud services, enterprise mobility management, and AI-driven procurement software to enterprise and government buyers in the Americas, with a regional headquarters in Irving, Texas and approximately 235 employees. Its portfolio is anchored by three products: Zero Touch Mobility (ZTM), an automated EMM/UEM and device logistics platform built natively within ServiceNow and distributed via the ServiceNow Store; Caidentia, an AI-driven SaaS platform that optimizes the design-to-pay and source-to-pay procurement workflows; and Enterprise Mobility Management (EMM), a standalone secure device management solution targeting mission-critical government and enterprise environments.

The underlying technology combines generative AI, predictive analytics, and autonomous-agent-style workflow orchestration applied to mobility and procurement use cases. ZTM orchestrates the full mobile device lifecycle - procurement, enrollment, provisioning, management, and decommissioning - within the ServiceNow platform, while Caidentia applies AI to spend analysis and procurement process automation. Samsung SDS America earns revenue through subscription-based SaaS licensing for its enterprise software, supplemented by professional services for implementation and ongoing managed services for device lifecycle operations. The go-to-market combines direct enterprise field sales, the ServiceNow Store marketplace channel, and a regional telco partnership with Rogers Business for the Canadian market.

The company is recognized as a Major Player in IDC MarketScape assessments for AI-Enabled Procure-to-Pay and Source-to-Pay applications (2025), has been positioned in the Gartner Magic Quadrant for Robotic Process Automation for six consecutive years through 2025, and received multiple ServiceNow Best Partner of the Year awards in 2026 across Worldwide, America, and APAC regions.

Name

Samsung Data System

Legal name

Samsung SDS America

Website

https://sds.samsung.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Samsung SDS America is the US subsidiary of Korea-listed Samsung SDS, providing enterprise and government clients with cloud services, ServiceNow-integrated enterprise mobility management (Zero Touch Mobility), AI-driven procurement software (Caidentia), and managed device lifecycle services.

Ownership category

akta.pro rank

Product category

Enterprise Mobility Management Software

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

Keywords

• Enterprise mobility management
• Unified endpoint management
• AI procurement software
• Robotic process automation
• Source-to-pay solutions

Headquarters

HQ city

Irving

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise Software Solutions: SaaS-based enterprise solutions including Zero Touch Mobility and Caidentia delivered as subscription services with enterprise licensing. Solutions are marketed to enterprise customers with annual or multi-year contract structures implied by the enterprise sales motion.
2. Professional Services: Implementation and consulting services for enterprise mobility management and procurement solutions deployment.
3. Managed Services: Ongoing managed services for device lifecycle management and enterprise mobility operations.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Samsung Data System (Samsung SDS America) sells enterprise software and IT solutions focused on enterprise mobility management and AI-powered procurement. Its flagship product, Zero Touch Mobility (ZTM), is an automated EMM/UEM and device logistics platform built natively within ServiceNow that orchestrates the entire mobile device lifecycle. Caidentia is an AI-driven SaaS procurement platform optimizing design-to-pay and source-to-pay workflows. A standalone Enterprise Mobility Management (EMM) solution secures mission-critical devices for government and enterprise use.

Product overview

Samsung SDS America offers a portfolio of three core enterprise solutions: Zero Touch Mobility (ZTM), an automated EMM/UEM and device logistics platform built natively within ServiceNow; Caidentia, an AI-driven SaaS procurement (SRM) platform optimizing design-to-pay/source-to-pay workflows; and Enterprise Mobility Management (EMM), a standalone device security and management solution. ZTM is available as a ServiceNow Store application, while Caidentia operates as a cloud-native SaaS platform — together they address enterprise mobility and intelligent procurement needs.

Differentiator

Problem solved

Functional benefit

Brands

• Zero Touch Mobility (ZTM): Automated, touch-free EMM/UEM and logistics solution in ServiceNow that orchestrates the entire mobile lifecycle.
• Caidentia
• Enterprise Mobility Management (EMM)

Products and services

• Zero Touch Mobility (ZTM) An automated, touch-free enterprise mobility management (EMM/UEM) and logistics solution built natively within ServiceNow. It orchestrates the entire mobile device lifecycle, including procurement, enrollment, provisioning, management, and decommissioning, without manual intervention, providing real-time visibility and intelligent workflows for enterprises managing distributed device fleets.
• Caidentia An AI-driven SaaS procurement platform that optimizes the design-to-pay and source-to-pay processes. It provides intelligent spend insights, cost optimization, and workflow automation for procurement, supply chain, and finance teams, enabling efficiency gains and cost reduction across the entire source-to-pay workflow.
• Enterprise Mobility Management (EMM) A standalone secure device management solution for mission-critical enterprise and government mobile devices meeting top security standards. It provides enterprise-grade security and management capabilities for organizations requiring compliance-grade device control.

Quantifiable outcome

• Strong growth and adoption of Zero Touch Mobility on ServiceNow Store leading to ServiceNow Partner Award recognition
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• Rogers BusinesscoreGTM or Marketing Partner · 1 January 2026Samsung SDS and Rogers Business announced partnership to transform enterprise mobility in Canada. The partnership expands enterprise mobility and connectivity solutions to help Canadian organizations manage mobile devices and operations more efficiently. Rogers serves as the go-to-market channel partner for Samsung SDS enterprise mobility solutions in the Canadian market.
• ServiceNowflagshipTechnology or Integration · 1 January 2026Samsung SDS is a certified ServiceNow partner with solutions distributed through ServiceNow Store. The company won ServiceNow Partner Awards 2026 including Best Partner of the Year (Worldwide and America) and Rising Star Partner of the Year APAC. Zero Touch Mobility is available on ServiceNow Store for automated device lifecycle management within ServiceNow platform.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Coupa: Cloud-native source-to-pay and procure-to-pay platform. Most direct competitor to Caidentia in the AI-enabled procurement space, with comparable AI roadmaps and overlapping enterprise buyer personas.
• Jamf: Pure-play UEM/MDM vendor specializing in Apple device management for enterprise and education. Direct competitor to Samsung SDS America's EMM and Zero Touch Mobility solutions in the device-lifecycle automation category.
• Ivanti: Unified endpoint management and security vendor (formed via the MobileIron and Pulse Secure integrations). Competes head-to-head with ZTM and EMM in cross-platform UEM for enterprise and government customers.
• Ivalua: Unified source-to-pay platform with strong AI and supplier management capabilities. Closest feature-for-feature peer to Caidentia in the modern, AI-enabled P2P/S2P category.
• Omnissa (formerly VMware Workspace ONE): Enterprise UEM platform spun out from VMware (acquired by KKR). Competes directly with Samsung SDS America's EMM and Zero Touch Mobility offerings for cross-OS device lifecycle management in large enterprises.

Broad incumbents

• UiPath: Leading RPA platform positioned in the same Gartner Magic Quadrant for RPA where Samsung SDS has been placed for six consecutive years. Comparable on automation positioning and enterprise AI-driven process automation narrative.
• SAP Ariba: Procurement and supply chain suite within SAP's ERP ecosystem. Represents the entrenched incumbent Caidentia must displace, particularly in SAP-centric enterprises where Ariba is already integrated.
• Microsoft Intune: UEM/MDM component of Microsoft 365 and the broader Enterprise Mobility + Security suite. Represents the bundled incumbent threat to Samsung SDS America's standalone UEM positioning, especially in Microsoft-centric environments.
• IBM MaaS360: Cloud-based UEM offered as part of IBM Security's broader portfolio. Direct competitor in the enterprise mobility management space with overlap in government and regulated-industry customers.

Emerging players

• Hexnode: Cross-platform UEM vendor focused on SMB and mid-market with broad endpoint management features. Comparable to EMM and ZTM in feature scope but typically at lower price points and different buyer segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/samsung-data-system

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Samsung Data System