SernamEG

What SernamEG does

SernamEG (Servicio Nacional de la Mujer y la Equidad de Género) is the Chilean national government service for women's affairs and gender equity, established under Law N°20.820 and operating under the Ministry of Women and Gender Equity. The agency delivers a portfolio of programs across violence prevention, initial and recovery attention for gender-violence survivors, economic autonomy (Mujeres Jefas de Hogar, Mujer Emprende, Programa 4 a 7), political and social participation, sexual and reproductive rights, and workplace gender equity (BPLEG program and Sello Iguala-Conciliación certification). Services are distributed free of charge to beneficiaries through regional directorates in all 16 Chilean regions, Centros de las Mujeres, Centros de Atención Especializada, mobile units, the Fono 1455 national hotline, municipal partnerships, and digital platforms including the Campus Virtual SernamEG and SIAC citizen-information system.

The organization's business model is non-commercial: it is fully funded through Chilean government budget allocations and supplemented by regional-government transfers (e.g., FNDR-funded mobile units in Antofagasta) and public-private co-funding (e.g., Falabella, L'Oréal Chile, Compañía Minera Collahuasi). Pricing is zero to beneficiaries. GTM is direct-to-citizen through multi-channel delivery — physical offices, mobile units, hotline, WhatsApp, and online registration forms — supplemented by institutional partnerships with universities, technical training institutes (AIEP, INACAP, CFT Estatal), Carabineros, Gendarmería, and municipal governments. Technology infrastructure consists of standard government digital tools (call center, Moodle-based virtual campus, SIAC OIRS portal, Google Forms) with no disclosed AI/ML components.

Name

SernamEG

Legal name

Servicio Nacional de la Mujer y la Equidad de Género

Website

https://sernameg.gob.cl

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

501–1,000 employees

Short description

SernamEG is Chile's national government service for women's affairs and gender equity, delivering free violence-prevention, economic-autonomy, and political-participation programs across all 16 regions through regional offices, specialized centers, mobile units, and the Fono 1455 hotline.

Ownership category

akta.pro rank

Product category

Public Gender Equity Services

NAICS

Human Rights Organizations (813311)

SIC

Services-Social Services (8300)

akta.pro primary industry

Gender Equality & Women’s Empowerment (BPAGABAF)

akta.pro secondary industries

Gender Equality & Women’s Rights Advocacy (BPAGAFAD), Sexual & Reproductive Health & Family Planning (SRH/FP) Programs (BPADAIAD)

Keywords

• Gender equity services
• Violence prevention programs
• Women economic autonomy
• Public gender policy
• Sexual reproductive rights

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales

Revenue model

1. Government Budget Allocation: SernamEG is a Chilean government agency that operates on public budget allocations. All services, programs, and operations are funded through government fiscal resources. The agency does not generate revenue from commercial activities.

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

SernamEG is the Chilean state agency responsible for delivering public programs that promote women's rights and gender equity nationwide. Its core offerings span four programmatic areas: gender-based violence prevention and victim assistance, women's economic autonomy and workforce inclusion, women's political participation and leadership development, and sexual and reproductive rights advocacy and support. These services are provided directly to individual women free of charge, funded through the state budget and administered under the Ministry of Women and Gender Equity.

Product overview

SernamEG (Servicio Nacional de la Mujer y la Equidad de Género) is a Chilean government service organized as a unified platform of interconnected programs and services rather than a modular software product. The core offerings include violence prevention programs (Programa Prevención, Programa de Atención Inicial, Programa Recuperación de la Autonomía), the SernamEG Te Orienta hotline (1455), and specialized centers (Centros de las Mujeres, Centros de Atención Especializada, Residencias Transitorias). Economic empowerment programs include Programa Mujeres Jefas de Hogar, Programa Mujer Emprende, Programa 4 a 7 (childcare), and the Fondo para la Equidad de Género. Additional programs address political participation (Programa Mujer, Participación Política y Social), sexual and reproductive rights (Programa Mujeres, Derechos Sexuales y Reproductivos), and labor equity (Programa BPLEG with Sello Iguala-Conciliación certification). The organization also operates physical infrastructure (Casas de las Mujeres, mobile units) and digital platforms (Campus Virtual, SIAC/OIRS). The services are delivered through national and regional offices, municipal partnerships, and public-private collaborations.

Differentiator

Problem solved

Functional benefit

Brands

• SernamEG Te Orienta: Orientation hotline service 1455 providing free, confidential attention to women victims of violence, available Monday to Sunday including holidays.
• Sello Iguala-Conciliación
• Fondo para la Equidad de Género
• Programa 4 a 7

Products and services

• Violence Prevention and Victim Assistance Program

Quantifiable outcome

• 681 women benefited from Belleza por un Futuro program since inception
• +4 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

26 partnerships are on record, tiered regional, national, flagship and core.

• Universidad de La Frontera (UFRO)regionalStrategic or Co-development Partner · 14 July 2026Collaboration through UFRO's Instituto de Desarrollo Local y Regional (IDER) to implement Prevention of Gender-Based Violence training courses for SernamEG professional teams. Certification provided by IDER-UFRO. Ongoing training partnership for regional teams.
• Instituto AIEP CuricóregionalStrategic or Co-development Partner · 14 July 2026AIEP Curicó partnered with SernamEG Maule to certify 90 mujeres jefas de hogar as cuidadoras (caregivers) through the 'Cuidando Juntas' program. Municipalities of Curicó, Romeral, and Molina participated. Part of AIEP's national vinculación con el medio project.
• Dinamiza+regionalStrategic or Co-development Partner · 2 July 2026Agreement with SernamEG Los Ríos to strengthen business sustainability with gender perspective. Commitment to reducing gender gaps in economic and productive sectors.
• INACAP IquiqueregionalStrategic or Co-development Partner · 30 June 2026Technical training institution partner for Mujer Emprende 2026 component 2 workshops. Provided venue and expert facilitation for 'Strengthening teamwork, recognizing networks and opportunities' workshop. Part of Red de titled program.
• Compañía Minera CollahuasiregionalGTM or Marketing Partner · 19 June 2026Funding partner for commercialization space at Casona Baquedano. Enables 18 women entrepreneurs to exhibit and sell products over 6 months. First participants were winners of the 2025 Collective Project from Programa Mujer Emprende.
• Casona BaquedanoregionalGTM or Marketing Partner · 19 June 2026Partner providing historic commercial space for women entrepreneurs in Iquique. Located at Zegers with Baquedano #997. Operating hours Monday-Saturday with extended evening hours.
• Fundación Transforma con IgualdadregionalImplementation/ SI/ Consulting Partner · 11 June 2026Implementing organization for Mujer Emprende program component 2 in O'Higgins region. Executing network strengthening and associativity activities for 70 entrepreneurs from 25 communes.
• Instituto Profesional AIEP (Rancagua)regionalStrategic or Co-development Partner · 11 June 2026Partner venue for Mujer Emprende O'Higgins launch event. Provided auditorium facilities for 70+ entrepreneurs from 25 communes across three provinces.
• Ferreval ValdiviaregionalStrategic or Co-development Partner · 29 May 2026Public-private partnership providing 'Mamá Manos a la Obra' practical painting workshops for Mujeres Jefas de Hogar. Skills training in traditionally male-dominated trades. Context of International Mother's Day commemoration.
• Carabineros de ChilenationalStrategic or Co-development Partner · 30 April 2026Recognition ceremony for 33 carabineras (female police officers) for work in violence prevention and protection. Collaboration on gender violence training for police academy students in Los Ríos. Ongoing coordination through Subcomisión de Femicidios.
• FalabellaflagshipStrategic or Co-development Partner · 25 March 2026First retail company in Chile to receive Sello Iguala-Conciliación certification. Implemented Gender Equality and Conciliation Management System across 5 stores and central office. More than 65% women workforce with 58% in leadership positions.
• Cooperativa ParinacoopregionalGTM or Marketing Partner · 10 March 2026Cooperative partner for the 'Desayuno Empresarial Femenino' bringing together 40 women entrepreneurs. Presentation on 'Associativity and Cooperativism' for business strengthening. Joint International Women's Day commemoration activity.
• Walmart ChileregionalGTM or Marketing Partner · 10 March 2026Corporate partner supporting the 2026 Tarapacá Mujer Emprende fair at Líder supermarket Iquique. Part of public-private collaboration for entrepreneurship promotion.
• JUNJI Los RíosregionalStrategic or Co-development Partner · 26 January 2026Early childhood education institution graduated from BPLEG program in Los Ríos alongside INE Los Ríos. Recognition of commitment to gender equity in workplace practices.
• INE Los RíosregionalStrategic or Co-development Partner · 26 January 2026National Statistics Institute regional office completed BPLEG program graduation alongside JUNJI Los Ríos. Commitment to internal gender equity practices.
• CFT Estatal de Los RíoscoreStrategic or Co-development Partner · 21 January 2026New executing entity for Centro Regional de Prevención en Violencias de Género from 2026. CFT brings territorial presence through 12 communes including La Unión, Paillaco, Valdivia, and Panguipulli. Unique initiative nationwide.
• Cooperativa La RukaregionalGTM or Marketing Partner · 3 December 2025Agreement with SernamEG RM for Mujer Emprende participants to access La Ruka fairs and commercialization support. Coop presence at Plaza Ñuñoa for entrepreneur product exhibitions.
• Espacio Creativo Estudio OFregionalStrategic or Co-development Partner · 28 October 2025Agreement to promote gender equity through arts and creative trades. Collaboration signed in Tarapacá region for joint initiatives.
• Instituto de Seguridad Laboral (ISL)regionalStrategic or Co-development Partner · 21 October 2025Collaboration with SernamEG Tarapacá on workplace safety and health training sessions. Part of efforts to mainstream gender perspective across public and private sector occupational health programs.
• L'Oréal Groupe ChileflagshipStrategic or Co-development Partner · 5 August 2025Agreement to scale the 'Belleza por un Futuro' (Beauty for a Future) program for women's economic autonomy through hairdressing training. 681 women benefited to date. Joint protocol development for nationwide implementation. 216 women graduated in 2024.
• Servicio de Reinserción Social Juvenil de Los RíosregionalStrategic or Co-development Partner · 1 August 2025Formal partnership through collaboration agreement signed August 2025. Service joined BPLEG program with 109 employees. Focus on gender equality promotion and violence prevention. First session held March 2026.
• INJUV (Instituto Nacional de la Juventud)regionalStrategic or Co-development Partner · 17 June 2025Collaboration agreement to promote rights and autonomy of young women in Tarapacá region. Joint activities include commemoration of 'Día de la No Violencia en el Pololeo' and annual regional training sessions. Includes automatic annual renewal provision.
• CFT AysénregionalStrategic or Co-development Partner · 18 February 2025Formalization of existing collaboration for women's training in productive areas. Focus on incorporating women into traditionally male-dominated industries (fishing, salmon farming, aquaculture, industrial maintenance, electromechanics). Support for female heads of households.
• ONG TrekanregionalImplementation/ SI/ Consulting Partner · 1 January 2023Executing organization for mobile itinerante violence prevention and attention project in Antofagasta (third FNDR approval in 2023). 547+ million pesos budget over 2 years. Reached remote coastal communities for legal and psychosocial services.
• Fundación SoymáscoreImplementation/ SI/ Consulting Partner · 1 January 2019Implementation partner for Belleza por un Futuro program since 2019. Operates training salon with professional instruction and public-facing commercial space. Target of 250 new women trained in 2025. Working toward nationwide reach.
• Gendarmería de ChileregionalStrategic or Co-development PartnerCollaboration for reaching women deprived of liberty in prisons across Antofagasta region including Calama, Tocopilla, and Antofagasta. Joint hygiene kit distribution and sexual/reproductive rights training programs.

Scale indicators23 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• INMUJERES (Instituto Nacional de las Mujeres): Mexico's national women's institute operating under the federal government with programs for gender equality, violence prevention, and women's economic empowerment. Directly comparable as a Latin American national gender equity agency with multi-program portfolio.
• Ministerio de las Mujeres, Géneros y Diversidad: Argentina's current Ministry of Women, Genders and Diversity, successor to INAMU with cabinet-level status. Comparable as a national government entity with broader mandate including gender diversity and stronger political backing than an institute-level agency.
• INM (Instituto Nacional de las Mujeres) Uruguay: Uruguay's national women's institute within the Ministry of Social Development, addressing gender-based violence, economic autonomy, and political participation. Comparable as a small-country Latin American national gender equity agency with similar programmatic scope.
• INAMU (Instituto Nacional de las Mujeres): Argentina's national institute for women, a government agency with parallel mandate to advance gender equity, prevent gender-based violence, and promote women's economic autonomy. Directly comparable in scope, programmatic structure, and institutional positioning as the national women's agency.
• Ministerio de la Mujer y Poblaciones Vulnerables (MIMP): Peru's Ministry of Women and Vulnerable Populations, the national government body responsible for gender equality policy, violence prevention, and women's programs. Comparable as a sister government agency addressing similar mandates in the Andean region.

Broad incumbents

• Instituto Colombiano de Bienestar Familiar (ICBF): Colombia's national agency for family welfare and child protection, with overlapping programs addressing women, children, and families. Comparable in government-agency service delivery model but with a broader family/child mandate beyond SernamEG's women-specific focus.
• ONU Mujeres (UN Women): United Nations entity dedicated to gender equality and the empowerment of women, operating globally. Comparable in mission and programmatic areas (violence prevention, economic autonomy, political participation) but at a broader multilateral scale with normative and coordination functions beyond SernamEG's national scope.

Regional players

• ONU Mujeres Americas and the Caribbean Regional Office: UN Women's regional office for Latin America and the Caribbean. Comparable as it provides technical assistance, programmatic guidance, and funding to national gender equality mechanisms in the region, partially overlapping SernamEG's work in Chile.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/SernamEGChile
• YouTubeyoutube.com/@servicionacionaldelamujery3698
• Facebookfacebook.com/SernamEGChile
• LinkedInlinkedin.com/company/sernameg
• Instagraminstagram.com/sernamegchile/?hl=es

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SernamEG