Service Plus Lüneburg GmbH

What Service Plus Lüneburg GmbH does

Service Plus Lüneburg GmbH is a wholly-owned municipal service company (GmbH) of Gesundheitsholding Lüneburg, founded in 2004 and headquartered in Lüneburg, Lower Saxony, Germany. It operates exclusively as the in-house service provider (Eigenbetrieb) for the nine affiliated companies of the Gesundheitsholding — primarily Klinikum Lüneburg, Psychiatrische Klinik Lüneburg, Seniorenzentrum Alte Stadtgärtnerei, Orthoklinik Lüneburg, and Reha-Zentrum Lüneburg — delivering daily operations across four divisions: Speisenversorgung (food service, 340,000 meals/year, €2.5M food procurement), Reinigung (cleaning, 70,000+ sqm cleaned daily using color-coded systems and HACCP-compliant protocols), Transport & Logistik (1,200+ daily internal transports, ~60-vehicle external fleet, 500+ km walked daily), and Verwaltung (HR, administration, 24-hour telephone switchboard). With 500+ employees organized into standortleitung-managed sites, the company adheres to TVöD public-sector employment standards and holds certifications in HACCP, DIN ISO 9000-90002, and GDPR compliance.

The business model is intramural cost-plus service delivery: revenue is generated exclusively through intra-group service agreements with affiliated healthcare and care facilities under the Gesundheitsholding umbrella, with no external commercial sales motion. Pricing is determined by internal service agreements and public-sector cost accounting frameworks; transport and cleaning roles are paid at TVöD rates starting at €15.00-€18.75/hour plus Sunday/holiday allowances. Operational technology is modest: an electronic tablet-based patient menu recording system (Elektronische Menü-Erfassung), color-coded cleaning protocols with pre-impregnated cloths, and standard digital infrastructure. The company has no disclosed external customers, no commercial marketing channels, and the customer base is structurally captive — making it a classic non-commercial, municipally-anchored facility services entity rather than a market-driven business.

Name

Service Plus Lüneburg GmbH

Legal name

Service Plus Lüneburg GmbH

Website

https://serviceplus-lueneburg.de

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Service Plus Lüneburg GmbH is a municipally-owned facility services subsidiary of Gesundheitsholding Lüneburg, providing in-house catering, cleaning, transport and logistics, and administrative services exclusively to the holding's nine affiliated healthcare and care facilities in the Lüneburg region of Germany.

Ownership category

akta.pro rank

Product category

Healthcare Facility Management Services

NAICS

All Other Business Support Services (561499)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH)

akta.pro secondary industries

Commercial Office & Corporate Janitorial (IMAIADAA), Food Services & Catering (On-site/Corporate Dining/Vending) (IMAIAAAE)

Keywords

• Healthcare facility management
• Hospital cleaning services
• Patient catering services
• Patient transport logistics
• Institutional support services

Headquarters

HQ city

Lüneburg

HQ country

Germany

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Others

Revenue model

1. Intra-group facility management services: Service Plus Lüneburg is a wholly-owned service company of Gesundheitsholding Lüneburg, providing all facility management and support services exclusively to affiliated group companies. Revenue is generated through intra-group service agreements for cleaning, catering, and transport/logistics services. As an in-house service provider (Eigenbetrieb), it does not serve external commercial customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Service Plus Lüneburg GmbH is the in-house service company of Gesundheitsholding Lüneburg, providing integrated facility management services to the holding's healthcare facilities. Its core offerings are organized into four divisions: Speisenversorgung (patient, resident, staff and kindergarten catering with Cook & Serve production and HACCP/DGE compliance), Reinigung (building cleaning, disinfection, OP cleaning, glass cleaning with color-coded hygiene systems), Transport & Logistik (internal and external patient transport, meal delivery, courier services, textile logistics, vehicle fleet management), and Verwaltung (HR, payroll, application management, 24/7 telephone switchboard). All services are delivered exclusively to affiliated intra-group entities.

Product overview

Service Plus Lüneburg GmbH is a unified service provider organized into four interconnected service divisions serving the Gesundheitsholding Lüneburg healthcare network. The core portfolio consists of Speisenversorgung (catering and food production), Reinigung (building cleaning with hygiene systems), Transport & Logistik (internal/external transport, textile logistics, relocations), and Verwaltung (HR, admin, switchboard). All divisions operate under a single management structure and share operational synergies across the healthcare facilities they serve.

Differentiator

Problem solved

Functional benefit

Products and services

• Speisenversorgung (Food Service / Catering) Meal preparation and catering services for patients, residents, staff and external customers (including kindergartens) across the affiliated healthcare facilities, with daily Cook & Serve production, special dietary forms, electronic patient menu recording at the bedside, and compliance with DGE nutritional guidelines and HACCP food safety standards. Approximately 340,000 meals are produced annually at a €2.5M food procurement budget.
• Reinigung (Building Cleaning Services) Comprehensive cleaning and disinfection services across all affiliated healthcare facilities, including daily maintenance cleaning using a color-coded hygiene system and pre-impregnated cloths with professional folding technique, RKI-compliant disinfection, operating room (OP) cleaning, glass cleaning, and intensive/construction cleaning. More than 70,000 square meters are cleaned daily using approximately 5,000 floor mop covers.
• Transport & Logistik (Transport and Logistics) Internal and external transport services for the Gesundheitsholding Lüneburg group, including patient accompaniment and bed transport, meal delivery, specimen/medication/document transport, waste disposal, courier/scanning services, personnel and material transport, textile logistics, internal relocations (~150 per year), and outdoor area maintenance. Performs more than 1,200 internal transports daily at Klinikum Lüneburg with a ~60-vehicle external fleet.
• Verwaltung (Administrative Services, including 24/7 Telephone Switchboard) Centralized administrative support covering personnel file management, contract administration, travel expense processing, training requests, application management, quality management, and 24/7 telephone switchboard and reception services for Psychiatrische Klinik Lüneburg.

Quantifiable outcome

• 70,000+ square meters of healthcare facility space cleaned daily using approximately 5,000 floor mop covers
• +5 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• AOK NiedersachsencoreStrategic or Co-development Partner · 18 June 2019AOK Niedersachsen partnered with Service Plus Lüneburg on a joint Betriebliches Gesundheitsmanagement (BGM) project. The company participated in AOK's bonus model (Bonusmodell) from January 2018. AOK-insured employees of Service Plus participated in the program, with measurable results recognized in June 2019 through a €20,000 health bonus payment (€100 per participating AOK member). This partnership was a multi-year engagement focused on occupational health, workplace safety, and employee wellbeing.
• Grone Schule LüneburgcoreStrategic or Co-development Partner · 21 September 2012Grone Schule Lüneburg (one of the largest continuing education institutions in the region) nominated Service Plus Lüneburg for the 'Vorbild der Weiterbildung 2012' award as part of the project 'Reife Leistung'. The two organizations worked together on the continuing education initiative that led to the award recognition at the German Bundestag.
• IBS data protection services and consulting GmbHminorOthersIBS data protection services and consulting GmbH provides external data protection officer (Datenschutzbeauftragter) services to Service Plus Lüneburg. Dr. Michael Foth serves as the appointed DPO, with office at Zirkusweg 1, 20359 Hamburg.

Scale indicators14 records

Recent moves6 records

Expansion highlights10 records

Broad incumbents

• Aramark: Global food services and facility services company with a meaningful German healthcare and senior-living presence. Direct competitor in hospital catering and patient nutrition services.
• Gegenbauer Services: Berlin-headquartered integrated facility services group providing cleaning, security, building services, and catering. A significant German competitor in healthcare and commercial facility services, relevant for understanding the outsourced-services benchmark against which Service Plus's intra-group costs are implicitly compared.
• Dussmann Group: One of Germany's largest integrated facility services providers, with deep healthcare-sector penetration. Offers cleaning, catering, security, and technical services across commercial and healthcare customers — a broader-portfolio incumbent that competes for outsourced healthcare facility contracts.
• Sodexo Deutschland: German arm of global integrated facility services and food services group. Operates across healthcare, senior care, and corporate catering — competes for outsourced hospital catering and facility contracts in Germany.
• Compass Group / Eurest Deutschland: German arm of the world's largest contract foodservice group. Operates Eurest and Medirest brands serving hospitals, senior residences, and corporate customers — directly comparable on the catering and patient-meal side of Service Plus's portfolio.
• WISAG: Major German facility services provider with divisions in cleaning, catering, technical, and logistics services. Serves healthcare customers among many others — represents a private-sector, multi-customer alternative to the in-house kommunal model used by Service Plus.

Direct peers

• Helios Klinik Dienstleistungs GmbH (Helios KDL): In-house facility services subsidiary of Helios Kliniken, one of Germany's largest private hospital operators. Provides cleaning, catering, and technical services to Helios facilities — directly analogous to Service Plus's role within Gesundheitsholding Lüneburg, with the same captive, single-group business model.
• Sana Klinikdienstleistungen (Sana KDS): In-house facility services subsidiary of Sana Kliniken, a major German hospital group. Operates bundled cleaning, catering, and support services for Sana facilities, mirroring Service Plus's integrated service model within a single corporate parent.
• Asklepios Klinik Service GmbH: In-house service subsidiary of Asklepios Kliniken, Germany's largest private hospital group. Provides facility management and support services (cleaning, catering, logistics) exclusively to Asklepios facilities — the closest structural analog to Service Plus in a private hospital group context.

Regional players

• Klinikum Stuttgart Servicgesellschaft (KSS): Regional in-house services subsidiary of Klinikum Stuttgart, providing cleaning, catering, and logistics to a major municipal hospital group. Analogous in-house kommunal model to Service Plus but operating in a different German metropolitan region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

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Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Plus Lüneburg GmbH